Ways to contact us
Do it online
You can use one of our self-service forms to pay for it, apply for it and report it online.
Our customer portal
Your personalised online account, My South Cambs, is live! Sign in or register for My South Cambs.
You can:
- track the progress of your requests.
- access personalised information such as your Housing Benefit payments and remaining Council Tax Balance 24/7, 365 days a year.
If your query doesn't fall under one of the above categories you can also contact us 24 hours a day using our online form.
Contact us using our online form
Have you received exceptional service?
If yes, please be aware we have a staff recognition scheme, which you can use to nominate a member of staff and they may receive an award.
Other ways to contact us
If you couldn't find what you were looking for online, you can contact us using the details below.
The Council office is now closed to visitors to prevent the spread of Coronavirus, but we are still working. Please visit our Coronavirus information section which is being regularly updated; or see our list of email addresses and contact numbers below to get in touch with us.
| Business Area | Email Address | Telephone Number |
| Automated 24/7 Payments Line (Council Tax, Rent, Business Rates, Sundry Debt Invoices) | Please telephone | 03450 455 218 |
| Benefits | benefits@scambs.gov.uk | 03450 450 061 |
| Bins | refuse@scambs.gov.uk | 03450 450 063 |
| Building control | buildingcontrol@3Csharedservices.org | 0300 772 9622 |
| Business rates | NNDR@scambs.gov.uk | 03450 450 064 |
| Council tax | revenues@scambs.gov.uk | 03450 450 064 |
| Environmental services | env.health@scambs.gov.uk | 03450 450 063 |
| Licensing | licensing@scambs.gov.uk | 03450 450 063 |
| Elections | elections@scambs.gov.uk | 03450 455 214 |
| Facilities management | facilities.management@scambs.gov.uk | 01954 713067 |
| Fraud hotline | fraud@scambs.gov.uk | 0800 7311 892 |
| Highways England | info@highwaysengland.co.uk | 0300 123 5000 |
| Housing / homelessness | duty.housing@scambs.gov.uk | 03450 450 051 |
| Housing repairs (24 hour service) | Please telephone | 0800 0851 313 |
| Planning | planning@greatercambridgeplanning.org | 03450 455 215 |
| Planning- historic environment | historic.environment@greatercambridgeplanning.org | 03450 455 215 |
| Press Office (for media use only) | communications@scambs.gov.uk | Please contact us via email |
| Rents | rents@scambs.gov.uk | 03450 455 216 |
| Revenues | revenues@scambs.gov.uk | 03450 450 064 |
| For all other enquiries | scdc@scambs.gov.uk | 03450 450 500 |
Emergency Out of Hours Numbers (after 5.30pm):
- Dangerous Structure Enquiries (Building Control): : 0300 303 8389
- Environmental Health Emergency (for example, work place fatalities and major incidents): 0845 609 5437
- Homelessness Emergency Service: 01253 501117
Complaints and feedback
If you wish to contact us to make a complaint, please view our complaints and feedback information.
Our address
South Cambridgeshire Hall
Cambourne Business Park
Cambourne, Cambridge CB23 6EA
Offices open: Monday to Friday, 8.00am to 5.30pm
How to find us
Map of our Offices:
Find us by car:
From the A1, (Northbound)
- Leave the A1 at the A428, St Neots exit and join the A428 towards Cambridge.
- After the roundabout junction with the A1198, leave the A428 and follow the signs for the Cambourne Business Park
From the A1(M), (Southbound)
- Leave A1(M) at junction 14 (signposted A14, (M11), London East, Huntingdon, Cambridge, Stansted) and join the A14.
- Stay on A14 for 6 miles. Exit A14 to join A1198 towards Royston and Papworth Everard.
- Remain on the A1198 to the roundabout junction with the A428 and turn left onto the A428.
- Leave the A428 and follow the signs for the Cambourne Business Park.
From the M11
- Leave the M11 at junction 13 and join the A1303 towards St. Neots / Bedford.
- Join the A428 and continue for a further 5 miles and then follow the signs for the Cambourne Business Park.
Find us by bus:
Please visit the Cambridge County Council website or the Cambourne Business Park website to view any of the bus timetables below.
- Service 1: St Ives –Papworth –Hardwick-Cambridge runs Monday to Saturday
Whippet Coaches Ltd 01954 230011
- Service 2: Cambridge – Hardwick – Toft – Caldecote – Boxworth runs Monday to Friday
Whippet Coaches Ltd 01954 230011
- Citi 4: Cambridge – Hardwick – Cambourne runs every day
Stagecoach Cambridge 01223 423578 - Service 18: Cambridge – Cambourne runs Monday to Saturday
Stagecoach in Cambridge 01223 423578 - Service 28:Cambourne - Gamlingay runs Monday to Saturday
Hunts Association for Community TransportIn addition to this timetabled service HACT are also running a demand responsive part of this service. To find out more about this DRT element please call HACT on 01480 411114.
Find us by train:
The nearest train stations are:
Cambridge [Station Road, Cambridge CB1 2JW]
- Mainline from Kings Lynn to London Liverpool Street and King's Cross. [Visit National Rail for timetables]
- 24 minutes by car to our offices
- 12 minute walk to bus stop at The Catholic Church on Hills Road, to catch the Citi 4 bus service to Cambourne.
St Neots [Hawkesden Road, St Neots PE19 1QF]
- Mainline from Peterborough to London King's Cross. [Visit National Rail for timetables]
- 15 minutes by car to our offices
- Bus stop outside the station (on Hawkesden road)
- The Citi 4 does not go St Neots. Service 28 is then the only option, see bus information above.
Huntingdon [Brampton Road, Huntingdon PE29 3BP]
- Mainline from Peterborough to London King's Cross. [Visit National Rail for timetables]
- 21 minutes by car to our offices
- Bus route is not recommended from here.
Facilities at South Cambridgeshire District Council
Please find below a list of facilities that you can find at the Council offices:
Public toilets, including disabled facilities, are available on the ground floor of South Cambridgeshire Hall.
Baby change facilities are available in the disabled toilet on the ground floor of South Cambridgeshire Hall. A dedicated room for breastfeeding mothers, including a chair, is available on the ground floor.
South Cambridgeshire Hall is fully wheelchair-accessible.
Visitor parking, included parking spaces for disabled residents, are available in either the main or overflow car park, both of which are adjacent to South Cambridgeshire Hall.
South Cambridgeshire Hall is served by several bus routes. Please see this part of our website for details of individual routes.
Snacks are available from the vending machines on the ground floor of South Cambridgeshire Hall.
Hot drinks are available from the vending machines on the ground floor of South Cambridgeshire Hall.
Internet access is available via wifi at South Cambridgeshire Hall. Desktop computers are also available to help residents access services.
A hearing loop system for the hard of hearing is available in the Council Chamber.
South Cambridgeshire Hall has various lifts to take you to all floors. There are lifts in the main hub of the building and there is also two lifts at the front of the building to get to the Council chamber and viewing gallery.
Contact Details
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