Ways to contact us

Our offices are now closed but we are still working. Visit Coronavirus for the latest information on about our services. 

Do it online

You can use one of our self-service forms to pay for it, apply for it and report it online.

Our customer portal

Your personalised online account, My South Cambs, is live! Sign in or register for My South Cambs.

You can:

  • track the progress of your requests.
  • access personalised information such as your Housing Benefit payments and remaining Council Tax Balance 24/7, 365 days a year.

If your query doesn't fall under one of the above categories you can also contact us 24 hours a day using our online form.

Contact us using our online form

Have you received exceptional service?

If yes, please be aware we have a staff recognition scheme, which you can use to nominate a member of staff and they may receive an award.

Other ways to contact us

If you couldn't find what you were looking for online, you can contact us using the details below.

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Business Area Email Address Telephone Number
Automated 24/7 Payments Line (Council Tax, Rent, Business Rates, Sundry Debt Invoices) Please telephone 03450 455 218
Benefits benefits@scambs.gov.uk 03450 450 061
Bins refuse@scambs.gov.uk 03450 450 063
Building control buildingcontrol@3Csharedservices.org 0300 772 9622
Business Support Team  openforbusiness@scambs.gov.uk 03450 450 500
Business rates NNDR@scambs.gov.uk 03450 450 064 
Council tax revenues@scambs.gov.uk 03450 450 064
Environmental services env.health@scambs.gov.uk  03450 450 063
Licensing licensing@scambs.gov.uk 03450 450 063
Elections elections@scambs.gov.uk 03450 455 214
Facilities management facilities.management@scambs.gov.uk 01954 713067
Fraud hotline fraud@scambs.gov.uk 0800 7311 892
Highways England  info@highwaysengland.co.uk 0300 123 5000
Housing / homelessness duty.housing@scambs.gov.uk 03450 450 051
Housing repairs (24 hour service) Please telephone 0800 0851 313
Planning planning@greatercambridgeplanning.org 03450 455 215
Planning- historic environment historicenvironment@greatercambridgeplanning.org 03450 455 215
Press Office (for media use only) communications@scambs.gov.uk Please contact us via email
Rents rents@scambs.gov.uk tea03450 455 216
Revenues revenues@scambs.gov.uk 03450 450 064 
For all other enquiries (telephone lines open 8:00am to 5:30pm Monday to Friday) scdc@scambs.gov.uk 03450 450 500

Emergency Out of Hours Numbers (after 5.30pm):

  • Dangerous Structure Enquiries (Building Control): 0300 303 8389
  • Environmental Health Emergency (for example, work place fatalities and major incidents): 0845 609 5437
  • Homelessness Emergency Service: 01253 501 117

Complaints and feedback

If you wish to contact us to make a complaint, please view our complaints and feedback information.

Our address

South Cambridgeshire Hall
Cambourne Business Park
Cambourne, Cambridge CB23 6EA

Our offices are closed to help prevent the spread of Coronavirus. 

What3Words location: Everyone.Sailing.Nicely

Find us by car

From the A1, (Northbound):

  • Leave the A1 at the A428, St Neots exit and join the A428 towards Cambridge.
  • After the roundabout junction with the A1198, leave the A428 and follow the signs for the Cambourne Business Park

From the A1(M), (Southbound):

  • Leave A1(M) at junction 14 (signposted A14, (M11), London East, Huntingdon, Cambridge, Stansted) and join the A14.
  • Stay on A14 for 6 miles. Exit A14 to join A1198 towards Royston and Papworth Everard.
  • Remain on the A1198 to the roundabout junction with the A428 and turn left onto the A428.
  • Leave the A428 and follow the signs for the Cambourne Business Park.

From the M11:

  • Leave the M11 at junction 13 and join the A1303 towards St. Neots / Bedford.
  • Join the A428 and continue for a further 5 miles and then follow the signs for the Cambourne Business Park.

Find us by bus

Please visit the Cambridge County Council website or the Cambourne Business Park website to view any of the bus timetables below.

  • Service 1: St Ives –Papworth –Hardwick-Cambridge runs Monday to Saturday

    Whippet Coaches Ltd 01954 230011

  • Service 2: Cambridge – Hardwick – Toft – Caldecote – Boxworth runs Monday to Friday

    Whippet Coaches Ltd 01954 230011

  • Citi 4: Cambridge – Hardwick – Cambourne runs every day
    Stagecoach Cambridge 01223 423578

  • Service 18: Cambridge – Cambourne runs Monday to Saturday
    Stagecoach in Cambridge 01223 423578

  • Service 28:Cambourne - Gamlingay runs Monday to Saturday
    Hunts Association for Community Transport

    In addition to this timetabled service HACT are also running a demand responsive part of this service. To find out more about this DRT element please call HACT on 01480 411114.

Find us by train

The nearest train stations are:

Cambridge [Station Road, Cambridge CB1 2JW]

  • Mainline from Kings Lynn to London Liverpool Street and King's Cross. [Visit National Rail for timetables]
  • 24 minutes by car to our offices
  • 12 minute walk to bus stop at The Catholic Church on Hills Road, to catch the Citi 4 bus service to Cambourne.

St Neots [Hawkesden Road, St Neots PE19 1QF]

  • Mainline from Peterborough to London King's Cross. [Visit National Rail for timetables]
  • 15 minutes by car to our offices
  • Bus stop outside the station (on Hawkesden road)
  • The Citi 4 does not go St Neots. Service 28 is then the only option, see bus information above.

Huntingdon [Brampton Road, Huntingdon PE29 3BP]

  • Mainline from Peterborough to London King's Cross. [Visit National Rail for timetables]
  • 21 minutes by car to our offices
  • Bus route is not recommended from here.

Please find below a list of facilities that you can find at the Council offices:

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