Accessibility

This accessibility statement applies to the South Cambridgeshire District Council website.

We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We use Silktide third party software to monitor and fix our website accessibility. In the past year and a half we have added alt text to all images, fixed heading and page content formatting and also started making documents accessible.

We know some parts of this website are not fully accessible:

  • most older PDF documents are not fully accessible to screen reader software
  • live video streams do not have captions
  • our online forms are difficult to navigate using just a keyboard
  • icons on the homepage and landing pages don’t change colour on hover

Feedback and contact information

If you need information on this website in a different format like an accessible PDF, large print, easy read, audio recording or braille please email communications@scambs.gov.uk.

We’ll consider your request and get back to you in 7 days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact communications@scambs.gov.uk.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Visiting us in person

Our offices have audio induction loops in our Council Chamber and Mezzanine.

Find out how to contact us.

Technical information about this website’s accessibility

South Cambridgeshire District Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Forms embedded in webpages

  • Form controls don’t have labels (WCAG A 1.3.1)
  • Form fields purpose is not identified programmatically (WCAG AA 1.3.5)
  • Labels in the forms don’t point to valid IDs (WCAG A 1.3.1)
  • Fieldsets are missing a legend (WCAG A 1.3.1)

We have raised these issues with our website developers to fix.

Online forms

It’s not possible to fully navigate our online forms using only a keyboard (the radio buttons are skipped). Our eforms are hosted by a third-party supplier, IEG4. This issue has been raised with IEG4 for them to fix.

PDFs

Some of our PDFs and Word documents still don’t meet accessibility standards - for example, they may not be marked up so they’re accessible to a screen reader.

Some PDFs:

  • are missing a title (WCAG A 2.4.2)
  • are not machine readable (WCAG A 1.1.1)
  • have no headings specified or the headings do not follow a logical order (WCAG A 1.3.1)
  • do not specify a default language (WCAG A 3.1.1)
  • are not broken up with bookmarks, if they are long (WCAG AA 2.4.5)
  • are not tagged (WCAG A 1.3.1)

We are working hard to make the documents accessible.

Navigable

  • The homepage image carousel links all have the same text of “more” and this text can’t be edited (WCAG A 2.4.4). We have raised this issue with our website developers to fix so we can define the text.
  • Some links on our pages have the same text but go to different destinations (WCAG A 2.4.4). We are working through the links with the same text to update them.

Tables

  • Some of our tables do not have scope added (WCAG A 1.3.1). We are working through the tables and adding the scope, where missing.

My South Cambs- customer portal

Some parts of our customer portal do not meet accessibility standards. Our customer portal is hosted by a third-party supplier, IEG4. The issues have been raised with IEG4 for them to fix.

Disproportionate burden

South Cambs magazine

The images in our online copy of the South Cambs magazine do not contain alt text, as the magazine is created for print. We believe it is a disproportionate burden to create a separate, fully accessible copy for the website, as each household in the South Cambs district receives a paper copy.

Elections documents

Many of the elections documents are created by the government/ The Electoral Commission and the format legally cannot be amended. 

Planning public access documents

Planning public access documents, decision notices and reports before 2 February 2020 are not accessible. We believe it is a disproportionate burden to update the older documents as we have migrated ICT systems and don't have access to amend the old templates. Any new reports and documents generated from 3 February 2020 are fully accessible.

Any documents that have been signed in person or produced by third parties are not accessible on our Planning public access site this is because the software within the system coverts these files into scans, causing them to be images instead. We consider this to be a disproportionate burden because it is something, we do not have control over however, the supplier is looking at changing this in the future so we comply with WCAG2.1. 

Statement of account

Our financial statement of account is produced in Excel so pre-set heading styles can’t be tagged. We believe it’s a disproportionate burden to produce the statement of account in Word, as data values would be lost.

Waterbeach forum

The presentations displayed on our Waterbeach forum page do not meet accessibility standards because they have been created by third parties which we did not commission to create. We are working with the suppliers to ensure future presentations do meet the accessibility standards.

Modern.gov documents

Some of our minutes and decisions may not meet accessibility standards because they have been created at previous council / committee meetings and have been signed off. We are not able to go back through and change these after Councillor sign off so we believe it is a disproportionate burden to update the document formatting now. 

Documents written by third parties

Some reports are written by third parties that we did not commission to create. We believe it is a disproportionate burden to change or update these documents, as we did not commission the third parties. 

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

Maps

Our maps aren’t used for navigational purposes so are exempt from the accessibility regulations.

Preparation of this accessibility statement

This statement was prepared on 22 May 2019. It was last reviewed on 3 November 2020.

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