This accessibility statement applies to the South Cambridgeshire District Council website.
- How accessible this website is
- Feedback and contact information
- Reporting accessibility problems with this website
- Enforcement procedure
- Visiting us in person
- Technical information about this website’s accessibility
- Non-accessible content
- Disproportionate burden
- Content that’s not within the scope of the accessibility regulations
- Preparation of this accessibility statement
We want as many people as possible to be able to use this website. For example, that means you should be able to:
- change colours, contrast levels and fonts
- zoom in up to 300% without the text spilling off the screen
- navigate most of the website using just a keyboard
- navigate most of the website using speech recognition software
- listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
We use Silktide third party software to monitor and fix our website accessibility. In the past year and a half we have added alt text to all images, fixed heading and page content formatting and also started making documents accessible.
We know some parts of this website are not fully accessible:
- most older PDF documents are not fully accessible to screen reader software
- live video streams do not have captions
- our online forms are difficult to navigate using just a keyboard
- icons on the homepage and landing pages don’t change colour on hover
If you need information on this website in a different format like an accessible PDF, large print, easy read, audio recording or braille please email email@example.com.
We’ll consider your request and get back to you in 7 days.
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact firstname.lastname@example.org.
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Our offices have audio induction loops in our Council Chamber and Mezzanine.
Find out how to contact us.
South Cambridgeshire District Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.
The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility regulations
Forms embedded in webpages
- Form controls don’t have labels (WCAG A 1.3.1)
- Form fields purpose is not identified programmatically (WCAG AA 1.3.5)
- Labels in the forms don’t point to valid IDs (WCAG A 1.3.1)
- Fieldsets are missing a legend (WCAG A 1.3.1)
We have raised these issues with our website developers to fix.
Some of our PDFs and Word documents still don’t meet accessibility standards - for example, they may not be marked up so they’re accessible to a screen reader.
- are missing a title (WCAG A 2.4.2)
- are not machine readable (WCAG A 1.1.1)
- have no headings specified or the headings do not follow a logical order (WCAG A 1.3.1)
- do not specify a default language (WCAG A 3.1.1)
- are not broken up with bookmarks, if they are long (WCAG AA 2.4.5)
- are not tagged (WCAG A 1.3.1)
We are working hard to make the documents accessible.
- The homepage image carousel links all have the same text of “more” and this text can’t be edited (WCAG A 2.4.4). We have raised this issue with our website developers to fix so we can define the text.
- Some links on our pages have the same text but go to different destinations (WCAG A 2.4.4). We are working through the links with the same text to update them.
- WCAG 2.1.1- parts of the page cannot be accessed via keyboard:
- My South Cambs pop up on every page- cannot tab to the "remind me later" and "no thanks" buttons.
- If the user turns off their settings cookies, the twitter consent button above the footer cannot be tabbed to.
- The "was this page helpful" faces at the bottom of content pages cannot be tabbed to.
WCAG 2.4.7 Focus Visible – no or barely visible focus:
- There is no visible keyboard focus on the search button.
- Focus on the buttons in the cookies notice is not clearly visible.
Online forms- report a missed bin and request a new refuse bin
WCAG 2.1.1- parts of the form cannot be accessed via keyboard:
- Cannot tab to the ‘help’ information next to the email address input.
- Cannot tab to the ‘previous’ page button (missed bin form only).
- Keyboard focus on dark blue buttons is not clearly visible, as the focus indicator is a similar colour.
- Some of our tables do not have scope added (WCAG A 1.3.1). We are working through the tables and adding the scope, where missing.
My South Cambs- customer portal
Some parts of our customer portal do not meet accessibility standards. Our customer portal is hosted by a third-party supplier, IEG4. The issues have been raised with IEG4 for them to fix.
- The homepage carousel cannot be hidden (WCAG 2.2.2 Pause, Stop, Hide)
Modern.gov hosted pages
WCAG 2.4.4 Link Purpose (In Context) and WCAG 4.1.2 Name, Role, Value:
- hyperlinks aren't underlined.
- the inner link text is not visible
- there are duplicate link labels
- the home icon in the breadcrumb does not have accessible text.
WCAG 3.1.1 Language of Page
- The <html> element does not have a lang attribute.
We have raised these issues with the supplier to fix.
South Cambs magazine
The images in our online copy of the South Cambs magazine do not contain alt text, as the magazine is created for print. We believe it is a disproportionate burden to create a separate, fully accessible copy for the website, as each household in the South Cambs district receives a paper copy.
Many of the elections documents are created by the government/ The Electoral Commission and the format legally cannot be amended.
Planning public access documents
Planning public access documents, decision notices and reports before 2 February 2020 are not accessible. We believe it is a disproportionate burden to update the older documents as we have migrated ICT systems and don't have access to amend the old templates. Any new reports and documents generated from 3 February 2020 are fully accessible.
Any documents that have been signed in person or produced by third parties are not accessible on our Planning public access site this is because the software within the system coverts these files into scans, causing them to be images instead. We consider this to be a disproportionate burden because it is something, we do not have control over however, the supplier is looking at changing this in the future so we comply with WCAG2.1.
Statement of account
Our financial statement of account is produced in Excel so pre-set heading styles can’t be tagged. We believe it’s a disproportionate burden to produce the statement of account in Word, as data values would be lost.
Documents written by third parties
PDFs and other documents
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.
Any new PDFs or Word documents we publish will meet accessibility standards.
We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.
Our maps aren’t used for navigational purposes so are exempt from the accessibility regulations.
This statement was prepared on 22 May 2019. It was last reviewed on 12 January 2020.
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