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Feedback and complaints

South Cambridgeshire District Council is committed to being ‘A Modern and Caring Council’, as set out within our 2020-2025 Business Plan. This means providing customers with high-quality services, including efficient, transparent, and open feedback and complaints handling processes, as set out in our feedback and complaints policy [PDF, 0.3MB] [PDF, 0.3MB]


We encourage customers to provide feedback, whether good or bad, about the services that they have received. Feedback is used to plan how we will deliver and improve our services going forward. 

Complaints about the Council 

We recognise that sometimes we make mistakes, and that this can lead to complaints that require an investigation and response.

Councillor Code of Conduct

For information on the Councillor Code of Conduct, please read our codes and protocols. [PDF, 0.3MB]