Abuse can be either physical or verbal. Abuse of any kind is never acceptable. If you feel threatened, you should report it to the police. If you are a South Cambs tenant or leaseholder and are experiencing any kind of abuse, contact the housing services team immediately. If the abuser is not in South Cambs housing, the environmental health team should be contacted.

Noise nuisance can be exhausting and make it difficult to relax in your own home. It is difficult to see the impact it can have on our neighbours. If noise is bothering you, it is best to first talk to person that is causing the noise and try to find a compromise. They may not have realised how their behaviour has affected you. A mediator may also be helpful.

If this isn't an option, we are able to take action, depending on the circumstances, against certain types of noise nuisances. 

Noise nuisance must be considered a 'statutory nuisance' for us to address it. Noises that cause statutory nuisance are from: 

• amplified music in the street (car stereos)
• car alarms
• loud machinery or equipment in the street
• barking dogs

We cannot directly take action on noise from:

• another home or building
• shouting and brawling occurring in the street
• motor vehicles (except in those cases indicated above)
• the playing of games in the street or public open space.

Where we cannot take direct action, we will do our best to advise you of other organisations (such as a mediation service, Citizens Advice Bureau or Police) which may be able to assist you.

South Cambs tenants can report vandalism to us via email.

If the complaint is regarding someone outside of South Cambs Housing, please report it directly to the Environmental Health team. 

If you are a South Cambs tenant and have a parking problem or dispute, contact your housing officer to discuss the issue before it escalates. 

We don't allocate parking spaces to individuals, so please be considerate with parking, for example, try to avoid parking on grassed areas. We ask you to only park on hardstanding surfaces. If you would like to create a hardstanding or driveway you can apply online for permission for this work. 

For parking services in the district please visit the Cambridgeshire County Council website.

If you need to report a Hate Incident or Hate Crime, please see the hate crime guidance and advice from Cambridgeshire Constabulary.

What is the community trigger?

The Community Trigger is a process for victims of repeat anti-social behaviour to request a review of their case, if they feel that no one is dealing with the problems they are experiencing.

To use this process:

• the victim must have made 3 reports of anti-social behaviour to various organisations, including South Cambs Council, the Police, housing association or health provider within the past 6 months
• all reports must have been made within one month of the incident occurring

Once requested, the relevant organisations will come together to review the Community Trigger and decide if any further action can be taken to resolve the anti-social behaviour being experienced.

The Community Trigger is not used to:

• submit a complaint as to how an organisation has dealt with your case. For complaints you should make an enquiry to the relevant organisation about their complaints procedure.
• report new cases of anti-social behaviour. 

Section 104(9) of the Anti-social Behaviour, Crime and Policing Act 2014 requires us to publish information about the community trigger (ASB case reviews) in the following format:

The number of applications for ASB case reviews made to those bodies:

• 2018-19: None
• 2019-20: None
• 2020-21: 2 

The number of times those bodies decided that the threshold for a review was not met:

• 2018-19: None
• 2019-20: None
• 2020-21: None

The number of ASB case reviews those bodies have carried out:

• 2018-19: None
• 2019-20: None
• 2020-21: 1

The number of ASB case reviews carried out by those bodies that have resulted in recommendations being made:

• 2018-19: None
• 2019-20: None
• 2020-21: 1