Policy and Procedure Panel
We have a panel that reviews our policies and strategies and makes sure they are written with tenant’s interests in mind. Some of the recently reviewed policies include our mutual exchange policy and our disabled adaptations policy.
Tenant Satisfaction Measures (TSMs) and Key Performance Indicators (KPIs) Panel
Join us in reviewing our performance on things such as our repairs service, how we deal with complaints, how long we take to re-let homes and more. This group checks our performance numbers and asks questions if there are any changes in the performance of certain areas and recommends further investigation if there is a service that is not performing as it should be.
Find out more about our performance and tenant satisfaction measures.
Contracts Review panel
This panel monitors our contracts to make sure they are performing as they should and are providing the services in a way that tenants want as well as participating in the awarding of new contracts.
Notes from previous meetings
Estate Inspections
Estate inspections help to keep your neighbourhood safe and tidy. Housing and estate officers, together with tenant volunteers, look at a range of issues, including: landscaping, pathways, communal areas in buildings, fly-tipping and signs of infestations. These are carried out from April to October. We are always looking for tenant volunteers to join us on our estate inspections. If you have some free time and are interested in joining us, please email resident.involvement@scambs.gov.uk
Find out more about our estate inspections and the schedule for the year.