Community Lifeline Service

The Community Lifeline Service provides a pendant alarm in your home which when pressed contacts a response centre so that help can be raised.

Help is available at the press of a button, whenever you need it, 24 hours a day, 365 days a year.

Response centre operators are trained to assess your situation and can arrange for a keyholder contact to call, next of kin or the emergency services.

A community lifeline is a valuable source of help for people of any age, whether you have a disability, are an older person enabling you to stay in your own home, people living alone or anyone who has a special need.

A Community Lifeline is for anyone living in South Cambridgeshire.

Installing the alarm

A Lifeline can easily be connected to a telephone socket and a nearby electric socket.  Installation can be arranged within a few days of us receiving your application.

Key Safes

If you do not have a keyholder who lives within a reasonable distance from your home, you may be required to have a key safe fitted.  You can arrange to fit your own keysafe or we can arrange to have one fitted for you.  There is usually an additional cost for this.  A key safe is a small wall-mounted key-storage system that can hold a key.  It has a combination lock which can be set with your own chosen code.  This will allow any person responding in an emergency situation to gain access.


The cost of installation is currently £30.00 (£36 if over 30 miles away).  There is also a quarterly charge for the hire and monitoring of equipment.

The charges for 2016/17 are:

  • £58.11 per quarter (13 weeks) or £4.47 per week (without VAT). 

Tenants of South Cambridgeshire District Council are charged weekly.

Additional pendants, or replacement of lost pendants, are charged at £50.

When it is time for you to pay your bill you will get an invoice, you can then pay this over the phone on 03450 450 500 where one of our contact advisors will guide you through the process, alternatively you can pay for this online by clicking the 'pay for it' button on the homepage and under Council Tax select 'Pay Sundry Debtors'.

You can apply for the Community lifeline service with our online form.

Additional Support

We can refer you to the Assistive Technology Team if you require any additional assistive equipment including fall detectors, sensor monitors etc. at no extra charge.

Contact Us

For further information contact us at or 01954 713470 or 01954 713370. Alternatively complete the application form and email it to us.

We also provide a visiting support service please click on the link for further information.

Contact Details