Community Lifeline Service
We are no longer operating a Community Lifeline Service. The service ended at the end of June 2024.
The lifeline service for sheltered housing tenants of South Cambridgeshire District Council will continue and is not affected.
Alternative providers
If you were using this service and still need to find an alternative provider of personal alarm services for the elderly, please find below some useful information. Please do contact the services directly, who may be able to provide you with more information about the services they provide.
Please note the information listed below is for information and South Cambridgeshire District Council are not recommending any particular services over another.
|
Provider |
Contact details |
Installation method |
Linked to Enhanced Response Service? |
Additional information |
|
Age UK (Taking Care) |
Can be installed in person or posted out – charges apply. |
Yes |
Set up costs approximately £20 to 69. Ongoing charges between £19.99 and 28.99 per month |
|
|
Astraline |
In person installation may be available. |
Yes |
Set up costs approximately £50. Ongoing charges from £22.99 per month |
|
|
Careium |
Posted |
Yes |
Set up costs approximately £49.99. Ongoing charges from £17 per month |
|
|
Careline365 |
Posted |
Yes |
Set up costs approximately £45. Ongoing charges from £19.99 per month Please use code SCDC35 for a £35 discount on any of Careline 365 alarm plans. |
|
|
Careline Community Service |
In person, or posted |
Yes |
Set up costs £45 for in person installation or £25 if posted. Ongoing charges £4.50 per week (£5.00 with a falls detector). Please see the areas where Lifeline customers are covered within South Cambs. [PDF, 0.5MB] |
|
|
Lifeline24 |
Posted |
Yes |
Set up costs approximately £35. Ongoing charges from £18.99 per month |
|
|
Sanctuary365 |
In person installation |
Yes |
Ongoing charges from £4.50 per week. |
|
|
Telecare24 |
Posted |
No |
Set up costs around £45. Ongoing charges from £19 per month. |
|
|
Telecare Choice |
Posted |
No |
Set up costs around £39. Ongoing charges from £27 per month. |
Additional sensors/ smoke alarms:
Please note that if you have additional sensors attached to your Lifeline unit, you may need to arrange alternative sensors that are compatible with a new unit. Examples of this may include fall detectors, bed/chair sensors or smoke alarms. Please contact the provider of these sensors (either TEC services on 01480 378160 or the fire service on 01480 444 500) with further queries.
Enhanced Response Service (ERS):
Please be aware that our Lifeline service is signed up to the Enhanced Response Service, however, not all alternative providers are. We have indicated whether they are on the attached details for your information.
The enhanced response service respond to people who need non-emergency assistance. This service can:
- provide assistance to get a person up from the floor following a fall.
- provide personal care that is needed in an urgent circumstance.
- provide reassurance following an incident at home.
ERS can act as an alternative responder when the usual key holders are not available.
Contact:
Our team are also here to help – please do get in touch with them if you need any help with an alternative service. Please contact us at lifelines@scambs.gov.uk or 01954 713000.
Additional Support
We can refer you to:
- Mobile Warden Schemes which support older people to live independently in their homes and in the community they know, and which knows them.
- Visiting Support Service which provides short-term support service providing confidential, emotional, financial and practical support and promoting independent living in the community.