Major IT issue

Thank you for your patience whilst IT have been resolving the problems. The majority of our systems are now back online and IT are working hard to resolve the final few.

Nearly all problems have been resolved, although customers may still get a "delivery failure" reply if emailing a Council department.

You can still carry out most transactions on our website. If you need to contact us by phone and your call is urgent we will try to help you. If your call is not urgent please contact us in the latter half of next week as we anticipate the first half of the week to be extremely busy.

We apologise for any inconvenience while we work to resolve this problem.

Ways to pay your Council Tax

Ways to pay your Council Tax

Online payments

You can pay through our website using our Online Payment Form.

Direct Debit

If you wish to pay by direct debit, you can download the Direct Debit Mandate for Council Tax. Please complete it, sign it and return it to us.

Alternatively you can request one by post through the Online Contact Form. 

If you are already paying by Direct Debit, your payments will be collected in accordance with the schedule shown on your bill.

Card

If you have a Debit/Credit Card, payment can be made using the Council's 24-hour hotline. To use this method, telephone:

  • Council Tax: 03450 455 218
  • Rent: 03450 455 218
  • Business Rates: 03450 455 218
  • Sundry Debtors: 03450 455 218

Please have your Debit/Credit Card details, Council Tax reference number and the amount you would like to pay ready.

At the Post Office

You will need a plastic payment card to make payments at the Post Office. No charge is made for this service, which is only currently available to Council Tax and Rent payers. Contact the council tax service using our Online Form if you would like a card.

PayPoint - with cash

If you prefer to pay by cash, you can do this through the PayPoint scheme. PayPoints are located in newsagents, convenience stores, supermarkets and garages, most are open long hours, with many seven days a week. To find the nearest one to you check out the PayPoint Location Map. 

Please remember to bring your bar-coded payment card or bar-coded Bill to pay at these outlets. Contact the Revenues Team if you would like a card.

Other methods

If you wish to pay by telephone, Internet Banking, Standing Order, or at a bank or building society, please quote your reference number. The bank details required are as follows:

Sort Code: 20-17-68
Account Number: 10464341
Bank: Barclays

 

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