Neighbourhood issues and Anti-Social Behaviour
Anti-social behaviour (ASB) is a range of unacceptable behaviours, from everyday incidents such as noise nuisance to serious criminal acts. It can be any aggressive or intimidating behaviour that has a negative effect on another person's quality of life in or around their home and is likely to cause nuisance, annoyance, harassment, alarm, or distress to anyone. Other forms of anti-social behaviour include:
- Intimidation and harassment
- Domestic abuse
- Violence, or threats of violence
- Rowdy behaviour and drunkenness
- Pet nuisance and uncontrolled animals
- Dealing or taking drugs
- Damage to property
- Dumping rubbish (for example, fly tipping)
- Abandoned vehicles
- Noise nuisance (for example, loud music or shouting)
- Crimes based on discrimination
If your home is managed by South Cambs and you are experiencing anti-social behaviour, please tell your Housing Services Officer or email us. Alternatively, you can fill in the form below.
Anti-social behaviour can also be reported to the Police by calling the non-emergency number 101 or our environmental health team.
We work closely with the police through the Community Safety Partnership to deal with anti-social behaviour in South Cambs.
Abuse can be either physical or verbal. Abuse of any kind is never acceptable. If you feel threatened, you should report it to the police. If you are a South Cambs tenant or leaseholder and are experiencing any kind of abuse, contact the housing services team immediately. If the abuser is not in South Cambs housing, the environmental health team should be contacted.
Noise nuisance can be exhausting and make it difficult to relax in your own home. It is difficult to see the impact it can have on our neighbours. If noise is bothering you, it is best to first talk to person that is causing the noise and try to find a compromise. They may not have realised how their behaviour has affected you. A mediator may also be helpful.
If this isn't an option, we are able to take action, depending on the circumstances, against certain types of noise nuisances.
Noise nuisance must be considered a 'statutory nuisance' for us to address it. Noises that cause statutory nuisance are from:
- another home or building (any type, any source)
- amplified music in the street (car stereos)
- car alarms
- loud machinery or equipment in the street
- barking dogs
We cannot directly take action on noise from:
- shouting and brawling occurring in the street
- motor vehicles (except in those cases indicated above)
- the playing of games in the street or public open space.
Where we cannot take direct action, we will do our best to advise you of other organisations (such as a mediation service, the Environmental Health Department, Citizens Advice Bureau or Police) which may be able to assist you.
South Cambs tenants can report vandalism to us via email.
If the complaint is regarding someone outside of South Cambs Housing, please report it directly to to the Environmental Health team.
If you are a South Cambs tenant and have a parking problem or dispute, contact your housing officer to discuss the issue before it escalates.
We don't allocate parking spaces to individuals so please be considerate with parking such as avoid parking on grassed areas. We ask you to only park on hardstanding surfaces. If you would like to create a hardstanding or driveway you can apply online for permission for this work.
If you need to report a Hate Incident or Hate Crime, please see the hate crime guidance and advice from Cambridgeshire Constabulary.
The Community Trigger, also known as the ASB case review, is a statutory provision introduced in the Anti-Social Behaviour, Crime and Policing Act 2014. It is a safety net for victims of anti-social behaviour.
The Community Trigger is the victim’s right to request a review of their case if they feel that no effective action has been taken to resolve it. The community trigger is not about blame. Its focus is on problem solving the case, using the expertise of partner agencies, to identify a resolution
For the purposes of the Community Trigger, the anti-social behaviour must be serious and persistent in nature and this behaviour is defined as: -
- Conduct that has caused, or is likely to cause, harassment, alarm, or distress to any person.
- Conduct capable of causing nuisance or annoyance to a person in relation to that person’s occupation of residential premises.
I have noticed graffiti on walls of communal areas, what should I do?
Let us know, and tell us the exact location of the graffiti and details of the parties involved if known.
Someone has deliberately damaged my property, what should I do?
Report it to the police and get an incident number. If you know who carried out the damage and they are a South Cambs tenant, you can inform the Housing Department.
Local children are playing football and damaging trees etc. on the green, what do I do?
You should call the police and report it as an incident.
Is it my responsibility to maintain my garden?
Yes, you are responsible for regularly keeping your garden tidy which includes cutting the lawn and trimming the hedges. If your garden is overgrown and there is no good reason why you cannot maintain it, we may clear it and recharge you for the work.
If I make a complaint can I remain anonymous?
Yes, your complaint will be kept anonymous where it is requested and where deemed appropriate.
I am a private landowner. Who can help define our boundaries?
For questions relating to private land ownership, you should directly contact the Land Registry.
Can I fix anything (i.e. washing line, bird box, trellis) to a neighbouring boundary fence?
You can attach items to a fence that is your own. If your neighbour owns the fence, do ask them for their permission first. If you are in doubt who owns the fence you can request advice from the Property Surveyor/Lands Officer.
Was this web page helpful?