Find information on the ways in which we are making our tenants homes warmer, as well as finding user guides on how to get the most out of your heating system.
To date, we have installed:
Tenants have seen their fuel costs drop significantly from these improvements.
Photovoltaic (or PV) panels have been installed on over 2000 of our tenants homes.
Here's some useful tips on how to get the best out of them
You can find more information in this PV user guide for tenants.
Quantum is designed to be a responsive heating system that optimises energy use.
The heater releases heat in two ways:
1. A small amount of heat is dispersed by 'natural' convection and radiation from the heater case
2. Most of the heat is released using the built-in fan that pushes hot air out from a heat outlet at the bottom of the heater
This makes better use of the stored energy as you can 'turn down' the heater when are out or do not need it.
You can refer to the Dimplex Quantum operating instructions to help you get the most out of your heaters.
You can also view instructional videos on YouTube from Dimplex UK.
Air Source heat Pumps need to be on constantly as they run "low and slow".
It takes 4 hours for the system to make any change (heat up or cool down), so if you want to control the heating using a timer you will need to take about 4 hours off the time you go to bed, or get up in the morning.
For example, if you go to bed at 10pm you will want the heating to go off round 7pm, so not getting too cold. If you get up at 7pm you will want the timer to come on at 3am, so it's warm when you get up.
If you need help using your Air Source Heat pump, you can have a look at the User Guide.
The planned programme has now finished and of the 531 solid wall properties we own, we have been able to insulate 501 of these; either with internal wall insulation or external wall insulation.
We will be looking to pick up the remaining 30 properties that haven't been completed, due to a variety of reasons, in the future.
For after care, have a look at our External Wall Insulation Aftercare guidance.
Energy bills can be a struggle during the colder months, especially with rising energy prices.
With this in mind, we've put together this list of useful tips to help out:
For more information check out 10 Ways to Save on Energy Bills
You can end up paying more for your oil delivery if you need it quickly, so try to give at least a weeks notice.
If you have a monitor (for example a Watchman), or you can work out when the oil is running low, give 2-3 weeks notice so that you can get a much better price.
The minimum oil order you can place is 500 litres, this works out on average £280 (at 56 pence a litre). Usually if you place an order of more than 700 litres you can get a couple of pence off the price per litre.
Always check to see if the village you live in (or any neighbouring village) has an Oil Buying Group as not only will you save a couple of pence off the price per litre, but there may be the chance to get a smaller quantity delivered. You can buy small drums of oil for emergency usage but you will be paying at least £25 for a 20 litre drum/barrel.
Call around local suppliers for the best price. If you have internet access, check prices online as many domestic suppliers have prices on their websites and offer better prices for a 2 week delivery timescale.
The best time to buy oil is during the warmer summer months when demand is lower.
If you can't pay in full, have a chat with the supplier as there may be a way you can pay in installments.
Useful contact numbers for information, or help with switching energy supplier:
Age UK Advice Line: 0800 055 6112
Lines are open 8am-7pm, 365 days a year
Gives free, confidential advice and reliable, up to date information for older people, their families, friends, carers and professionals. For example:
Age UK Cambridgeshire: 03006 669 860
Citizens Advice Bureau: 03454 04 05 06
Cold Weather Payment: 03456 000 723
(£25 for each 7 day period of very cold weather between 1 November and 31 March; automatically paid if you are eligible)
My Home Energy Switch: 08000 014 706
Offers information about benefits people are entitled to, and have a search tool to help people where they may be entitled to grants depending on their personal circumstances, background and needs.
U-Switch: 08006 888 557
Winter Fuel Allowance: 03459 151 515
(The date changes every year as it is made to households with someone over Pension Credit age (65) on or before 5 November each year. Most payments are made automatically between November and December for those that are eligible (you get the State Pension, Housing Benefit, Council Tax Reduction, Child Benefit or Universal Credit), and you will receive a letter telling you how much you will get and an estimated payment date).
For more information or if you have any questions, contact the Warm Homes team on Warm.Homes@scambs.gov.uk
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