If you're unable to place your bin at the normal collection point, we may be able to offer you an assisted collection service.
You'll be eligible for an assisted collection, if:
The collection crew will collect your bin from the agreed location and return it to the same location.
If there's a change in circumstance and the service is no longer required, please notify us as soon as possible.
Where a property on an assisted collection is located a long way from the public highway on a private driveway/road, we may require an indemnity from the owner/s of the road to enable our vehicle to access the property where it is not suitable for our crews to walk to collect the waste.
Checks will be carried out by us on the resident’s suitability for the collection service and evidence requested from the householder.
Failure to provide evidence on request will lead to this service being withdrawn.
Eligibility for the assisted collection service is reviewed every three years.
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