Major IT issue

Thank you for your patience whilst IT have been resolving the problems. The majority of our systems are now back online and IT are working hard to resolve the final few.

Nearly all problems have been resolved, although customers may still get a "delivery failure" reply if emailing a Council department.

You can still carry out most transactions on our website. If you need to contact us by phone and your call is urgent we will try to help you. If your call is not urgent please contact us in the latter half of next week as we anticipate the first half of the week to be extremely busy.

We apologise for any inconvenience while we work to resolve this problem.

Bin collections from flats

Currently our bin calendar search does not display collection dates for shared bins within flats. If you need to check when your shared bins are emptied please contact or call 03450 450063.

Food waste and paper liners

Kitchen caddies

Kitchen waste

We provide free kitchen caddies to South Cambridgeshire residents for collecting food waste to put in your green bin or on your compost heap. You can collect a caddy from our Cambourne offices during office opening hours.

Caddy liners

  • Please ONLY use 100% paper caddy liners or newspaper
  • Any 100% paper caddy liners can be used (e.g. EcoSack or Alina). They can be bought from the council, from online retailers or some supermarkets.
  • Compostable or biodegradable 'plastic' corn starch liners (e.g. BioBag) cannot be accepted in the green bins, even if they are EN13432 certified or display the compostable seedling logo, as they do not compost quickly enough for our fast composting process.
  • Paper liners can be bought from our Cambourne offices in packs of 50 for £3 (payable by card only, please bring proof of address) or they can be purchased in packs of 10 directly from alina for delivery to your home, at a cost of £4.49 for 10 liners including delivery. 


How your food and garden waste is composted

Food and garden waste collected in Cambridgeshire is made into nutrient rich compost which is used by local farmers and gardeners. To find out more about the composting process visit recap and click on ‘What happens to waste’ to watch our 3-minute videos.

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