Emergency out of hours support

If you have an emergency after 5:30pm, you can use the details below:

• Dangerous Structure Enquiries (Building Control): 03003 038 389
• Environmental Health Emergency (for example, work place fatalities and major incidents): 01253 501055
• Homelessness Emergency Service: 01253 501 117

Talk to us online

Speak to our AI Service Assistance Module (SAM) available to offer help 24/7. You can do this by clicking the chat online button at the bottom right-hand side of the screen.

Assisted digital service support

We have set up assisted digital service support to ensure that nobody is excluded from completing an online application or e-form because of their digital skills or access to a computer.

Eligible customers are offered telephone support or face-to-face support by one of our contact centre advisors.

Your local library or parish council hub can also help you to access online services.

Feedback and complaints

We have a staff recognition scheme, which you can use to nominate a member of staff and they may receive an award.

If you wish to contact us to make a complaint, please read our complaints and feedback information.