Bulky item collection service

Before you ask us to collect an unwanted large or bulky item, can you pass it on in another way? Check our Recycling A-Z for advice on specific items. For example, you could:

  • Sell it on a network site like Gumtree or give it to charity (some charities can collect large items from your home)
  • Take it to Milton recycling centre or Thriplow recycling centre
  • Check whether it can be taken away by the company delivering a replacement product (e.g. mattress or white goods)
  • Phone your local charities such as Emmaus as it is likely that they will offer alternative collection services.

How to book a bulky collection.

Check that the items you would like to be collected are acceptable:

We can collect many items including:

  • Furniture (each piece counts as 1 item, e.g. 2 chairs = 2 items, bed and mattress = 2 items)
  • Carpet (1 rooms worth = 1 item)
  • White goods
  • Cooker / Oven
  • Vacuum cleaner

Items we will not remove

The following items will never be removed. Consult a telephone directory for specialist disposal companies.

  • Cars
  • Chemicals
  • Industrial Fridges
  • Oil or items that have been contaminated with oil e.g. oil tanks
  • Tyres
  • Vehicle batteries

Once you have identified that the item can be collected, or are still unsure if it can be, call one of our advisors on 03450 450063 and ask to book a bulky collection.

They will ask for your name and address. This is so we can identify your information on our systems and find out what day the collection is, in your area.

You are able to book a bulky waste collection for the next day providing that you call before 3.00pm the day before. When phoning our contact advisors they will provide you with available dates depending on when you are looking to have your item removed, this can be as far in advance as you would like but can not be for the same day.

Bulky collections are taken from outside the property so you do not have to be there for them to collect. The collection crews are not able to enter your property which is why we ask for the items to be left outside. The crew are out as early as 6.00am, they need the items outside from that time on the date of collection, the night before is also fine.

Once the date has been picked the advisor will ask you for a contact telephone number in case of any issues, and a list of what items need to be collected. The crew will not pick up anything that is not listed. If you want to add any further items late, just call before 3.00pm the day before the collection and this can be added on.

The final stage is making a payment, the advisor will explain how much the fee is; £30 for three items and then an additional £5 for each item added onto that collection. If you add extra items on later a payment for the difference can be made then. If a payment is not made then the collection will be rejected.

When making a payment with a credit card there is a service charge of 2.5% handed down from the credit companies which will be added to your bill. There is no additional charge for debit cards.

A receipt can be emailed or printed and sent to you in the post if you require this.

If you later change your mind or no longer need the items collected, we can refund the payment and cancel the collection if you contact an advisor before 3.00pm the day before the collection date. Anything later then this time we cannot refund.

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