Bulky item collection service
Due to high demand for this service, we cannot accept booking slots until 1 February 2021.
We provide a bulky household waste collection service for many common household items. We collect a maximum of 9 items per collection.
Collection of these items should be requested using the webforms on this page. Please read the guidance below before making your request.
Can you pass on you items another way?
Before you ask us to collect an unwanted large or bulky item, please check if you can pass it on in another way.
For example, you could:
- Sell it on a network site like Gumtree or give it to charity (some charities can collect large items from your home)
- Take it to Milton recycling centre or Thriplow recycling centre
- Check whether it can be taken away by the company delivering a replacement product (e.g. mattress or white goods)
- Phone your local charities such as Emmaus as it is likely that they will offer alternative collection services.
What do we collect?
Our webform provides a list of the most common household items that we will collect. We collect a maximum of 9 items per booking.
Standard bulky items service
- All Furniture typically found within the home*
- Large and small electrical appliances
- Bulky items from the garden and garage
- Furnishing such as Carpets (1 room worth)
- Other miscellaneous items and household equipment e.g ironing boards
- Bags of excess general rubbish ( 3) and garden waste (3) – these should be typical sacks, not hippo style bags.
*Furniture with glass should have glass panels reinforced and secured with tape, so it does not shatter. Soft furnishing should be covered if rain is forecast.
White Goods and Hazardous electrical item service
- Computer Screens
- Washing machines
- Tumble driers
- Cookers and Hobs
Things that we cannot collect
- Vehicle batteries
- Chemicals or other hazardous waste
- Oil or items that have been contaminated with oil e.g. oil tank
- Industrial Fridges
- American-style fridge-freezers
- Anything presented for collection but not listed on your request at time of booking.
- Anything left inside the house- items should be presented outside near the kerb for collection.
Please consult a telephone directory or check online for specialist disposal companies for the items above.
I cannot find what I’m looking for on the webform.
If you have something that is not listed on the webform, then we are not able to offer a collection for this item and it will have to be disposed of in another way. Items can be taken to Milton or Thiplow HRC’s or you can arrange a collection via a specialist contractor
How much does it cost?
Standard bulky item collection
Up to 3 items can be booked for the minimum charge of £30.00 additional items are then £5.00 each. Example below.
- 1 item is £30
- 2 items are £30
- 3 items are £30
- Some larger goods may count as multiple items. E.g. 3-seater sofa counts as 3 items and therefore £30
- Item numbers 4-9 are then £5 per item.
Hazardous electrical collection
£25 per item due to the separate collection and processing required of large electrical goods.
How do I book and pay for a collection?
Please arrange a date and pay for your collection using the webforms on this page. Please note that standard items and hazardous electrical items requests have separate forms.
You will receive and email confirmation and payment receipt.
Please only call us to book over the phone if absolutely necessary and you cannot book and pay via our online form. For residents in the City of Cambridge Customer services can be reached on 01223458282 and South Cambridgeshire residents 03450450063.
When will my collection take place?
The webform will provide you with the next available collection dates for your location. Please choose which is best for you. Under normal circumstances you will find a slot free within the next 10 days, but slots are in high demand at present due to COVID, so waiting times may be longer.
The webform won’t find my address
If the webform cannot find your property or is not showing any available dates for your address we would recommend calling customer service for assistance.
For residents in the City of Cambridge, Customer service can be reached on 01223458282 and South Cambridgeshire residents on 03450450063
I want to book a slot further ahead.
Our system only provides the next 3 possible dates. If necessary, please try again at a later date to book further in the future.
Can I book a slot for the next day?
We cannot guarantee this. This depends on your collection day and whether all the slots are booked. The online form will advise the next one available for you.
Where are bulky items collected from?
Bulky collections are taken from the front of the property or near the kerb, so you do not have to be there for the collection
The collection crews are not able to enter your property which is why we ask for the items to be left outside.
The crew are out as early as 6am, so the items will need to be outside from that time on the date of collection, the night before is also fine.
Can I cancel my collection completely or remove an item?
Cancellation or amendments are done over the phone with customer services. This must be done by 5pm 2 days before your collection is due, to allow time for processing. We cannot guarantee we can make amendments or refunds after this time.
For residents in the City of Cambridge Customer service’s can be reached on 01223458282 and South Cambridgeshire residents 03450450063
I have booked my collection but want to add something, can I do this?
Additions can be requested via the phone with customer services. We cannot guarantee it as we have a limited amount of booking slots and items we can collect per day.
We can only collect items listed in your original booking. Any other items placed out for collection will not be picked up unless your request can be amended by customer services. This must be done by 5pm two days before your collection.
Can I change my day of collection?
If you wish to do this your collection will need to be cancelled and refunded by calling customer customers. This must be done by 5pm two days before your collection.
Please then make a new booking using the booking form.
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