Thank you for your patience whilst IT have been resolving the problems. The majority of our systems are now back online and IT are working hard to resolve the final few.
Nearly all problems have been resolved, although customers may still get a "delivery failure" reply if emailing a Council department.
You can still carry out most transactions on our website. If you need to contact us by phone and your call is urgent we will try to help you. If your call is not urgent please contact us in the latter half of next week as we anticipate the first half of the week to be extremely busy.
We apologise for any inconvenience while we work to resolve this problem.
Currently our bin calendar search does not display collection dates for shared bins within flats. If you need to check when your shared bins are emptied please contact firstname.lastname@example.org or call 03450 450063.
Before you ask us to collect an unwanted large or bulky item, check can you pass it on in another way?
For example, you could:
Check our Recycling A-Z for advice on specific items.
Firstly, check that the items you would like to be collected are acceptable:
We can collect many items including:
The following items will never be removed:
Please consult a telephone directory or check online for specialist disposal companies.
Once you have identified that the item can be collected, or if are still unsure if it can be, call one of our advisors on 03450 450063 and ask to book a bulky collection.
They will ask for your name and address. This is so we can identify your information on our systems and find out what day the collection is, in your area.
These collections take place 2 working days after a wheeled bin collection.
You are able to book a bulky waste collection for the next day providing that you call before 3.00pm the day before.
When phoning our contact advisors, they will provide you with available dates depending on when you are looking to have your item removed. This can be as far in advance as you would like but can't be for the same day.
Once the date has been picked, the advisor will ask you for a contact telephone number in case of any issues, and a list of what items need to be collected.
The crew will not pick up anything that is not listed. If you want to add any further items later, just call before 3.00pm the day before the collection and this can be added on.
The final stage is making a payment, the advisor will explain how much the fee is.
£30 for three items and then an additional £5 for each item added onto that collection, up to a maximum of 9 items.
However, hazardous items cost £25 each.
This includes household items such as:
If you add extra items on later, a payment for the difference can be made then. If a payment is not made then the collection will be rejected.
A receipt can be emailed or printed and sent to you in the post if you require this.
Bulky collections are taken from the front of the property, so you do not have to be there for them to collect. The collection crews are not able to enter your property which is why we ask for the items to be left outside.
The crew are out as early as 6.00am, so the items will need to be outside from that time on the date of collection, the night before is also fine.
If you later change your mind or no longer need the items collected, we can refund the payment and cancel the collection if you contact an advisor before 3.00pm the day before the collection date. Anything later then this time we cannot refund.
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