Taxi safeguarding

Our Proficiency and Safeguarding Workshop is postponed until further notice due to the current situation with COVID-19.

Safeguarding Revision Leaflet [PDF, 0.6MB]

Apply for a taxi licence

The taxi proficiency and safeguarding workshop

The Safeguarding Workshop consists of a course and test.  The course is delivered by one of the Licensing Officers and will cover a variety of topics aimed at helping you in your role.

These topics include:

  • Disability Awareness
  • Child and Adult Safeguarding
  • Sexual Exploitation
  • Equality Awareness
  • Dementia and Loneliness
  • Legislation, Conditions of Licence and Bylaws
  • Code of Conduct
  • Drivers safety

The Safeguarding test consists of 15 questions. Each question is multiple choice, there will be one correct answer and three wrong answers. You are required to select the answer which you think is correct. You will be allowed a maximum of 20 minutes to complete the test and will be given the result of your test, there and then after you have completed it.

Existing drivers, proprietors and operators will receive an appointment letter with instructions of how to make payment.  Once payment has been made a confirmation letter will be sent.

Please allow 3-4 hours for the Safeguarding Workshop.  The cost of the Safeguarding Workshop is £60 and will be held at:

South Cambridgeshire District Council

South Cambridgeshire Hall

Cambourne Business Park


CB23 6EA

South Cambridgeshire District Council are committed to safeguarding and promoting the welfare of children, young people and adults at risk. We take our responsibilities seriously and expect all our licensed drivers, proprietors and operators to share this commitment.

Safety, security and welfare apply to the public, passengers and licensed drivers.  It is expected that proprietors and operators must consider these factors when determining what safeguarding measures should be in place in respect to this.

All new applicants will be required to participate and undertake a safeguarding course and test, as required by us, in order to obtain a pass certificate, this includes Hackney Carriage and Private Hire drivers, proprietors of Hackney Carriage and Private Hire vehicles and Operators.  There is no limit for the number of attempts to complete the test, to be borne at the applicant’s own expense, however no licence will be issued until a certificate is produced.

All existing licensed drivers, proprietors and operators will be required to participate and undertake a safeguarding course and test, as required by us, in order to obtain a pass certificate which must be produced within 1 calendar year of adoption of this policy or on renewal whichever is earlier.  Failure to do so may result in suspension of the licence until successful completion of the test. 

As part of the Hackney Carriage and Private Hire driver application process, all renewal applicants will be required to submit a current safeguarding certificate no older than 3 months.  It is the duty of the applicant to ensure that they have completed the course and passed the test in sufficient time before applying for a renewal licence. 

Our safeguarding course is aimed to provide information for drivers to be aware of what child sexual exploitation is and to be aware of what human trafficking is and to be able to recognise and report a vulnerable person at risk.  We also cover information on how drivers can protect themselves and how they can demonstrate due diligence.

What is safeguarding?

Safeguarding relates to the protection of an individual (child or adult) who is vulnerable.

Child safeguarding

Every child can be hurt, put at risk of harm, or abused, regardless of their age, gender, religion or ethnicity.

Safeguarding means:

  • protecting people from maltreatment
  • preventing impairment of a person's health or development
  • ensuring children are growing up in circumstances consistent with the provision of safe and effective care
  • taking action to enable all children and young people to have the best outcomes.

Who is responsible?

The action we take to promote the welfare of children and protect them from harm is everyone’s responsibility. Everyone who comes into contact with children and families has a role to play.

Why are drivers involved?

You are the eyes and ears for our district. This matter cannot be dealt with solely by policing. Working in partnership with the police and other agencies you can help to make a difference.

Child protection

Abuse can be – physical, emotional (including domestic abuse), sexual, neglect, harm, or acts to prevent harm.

Abuse can be – in a family, institutional or community setting – by those who are known (more common) or unknown to the child, or by a stranger, for example, via the internet.

Abuser(s) can be – an adult, adults or another child or children

Signs of abuse

  • Extreme anger or sadness
  • Aggressive and attention-seeking behaviour
  • Suspicious bruises with unsatisfactory explanations
  • Lack of self-esteem
  • Self-injury
  • Depression
  • Significant change in behaviour
  • Age-inappropriate sexual behaviour.

Child sexual exploitation (CSE)

What is CSE?

CSE is a form of sexual abuse and it is against the law.

CSE affects boys and girls under the age of 18 – the young victim is given something (for example, food, money or drugs) in return for sexual activity with the abuser or others.

Violence, physical coercion and intimidation can exist but are not always present. Often, the child or young person has been manipulated and does not recognise the danger of the relationship so does not realise they are a victim.

You may overhear or see something in your car you are not happy with, or hear conversations at work between other drivers. Always listen to your gut instinct and report any concerns to the police.

Human trafficking

Human trafficking is a serious crime. A person is trafficked if they are brought (or moved around) a country by others who threaten, frighten or hurt them, or force them to do work or other things they don’t want to do, including sexual exploitation.

Domestic violence and abuse

Domestic abuse can be any incident of threatening behaviour, violence or abuse (psychological, physical, sexual, financial or emotional) between family members, or people who are or have been intimate partners, regardless of gender. This includes forced marriage and abuse within same-sex relationships.

Domestic abuse is very common and affects one in four women in their lifetime. Although most victims of domestic abuse are women and most abusers are men, domestic abuse can affect anyone. Domestic abuse is a pattern of controlling and aggressive behaviour that is used to maintain power and exert control over victims. It occurs across society, regardless of age, gender, race, sexuality, wealth, and geography, and has strong links with child abuse.

Hate Crime

A hate crime is any crime targeted at a person because of hostility or prejudice towards that person’s:

  • Disability
  • Race or ethnicity
  • Religion or belief
  • Sexual orientation
  • Transgender identity
  • Alternative subculture.

This can be committed against a person or property.

A victim does not have to be a member of the group at which the hostility is targeted. In fact, anyone could be a victim of a hate crime.

Hate incidents can feel like crimes to those who suffer them and often escalate to crimes or tension in a community. For this reason, the police are concerned about these incidents. The police can only prosecute when the law is broken but can work with partners to try to prevent any escalation in seriousness.

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