Operator licence

By licensing and regularly checking the drivers, operators and vehicles, we are able to ensure that the public are offered as safe a service as possible.

Our licensing team issues licenses to allow the operation of a private hire service within the district as defined under the Local Government (Miscellaneous Provisions) Act 1976 and the Town Police Clauses Act 1847. We issue two types of licences for drivers:
  1. a Hackney Carriage driver licence, and
  2. a Private Hire driver licence.

These are two separate licences and therefore if any person wishes to hold both a Hackney Carriage and Private Hire driver licences, they are required to submit two separate applications.

Documents now required for both renewal and new operator licence applications are:

  1. Basic DBS - less than 1 month old (For non-driver operators)
  2. Proof of national insurance
  3. Proof of right to work
  4. ICO registration certificate
  5. Training procedure
  6. Complaints policy
  7. Customer service policy
  8. Disability awareness policy
  9. Disciplinary procedure
  10. Lost property procedure
  11. Public liability insurance (If applicable)
  12. Landlord permission to operate a business from the address (If applicable)

Operators who are not also licensed drivers are required to submit a basic DBS disclosure. The basic disclosure will list any current convictions and cautions, but nothing which is considered spent under the Rehabilitation of Offenders Acts. The reason is that operators do not necessary have close contact with vulnerable persons, but do have access to personal information.

Below are the details needed to apply online:

Telephone: 01792 229 980

1-year charge - £182


5-year charge - £836

A member of the team will then be in touch with your regarding your application.

Why are we asking for your personal information?

We require your personal data to enable us to comply with a legal obligation and review and reconsider your application for a licence by way of an appeal conducted by the Licensing Committee.

There are laws in place, (Local Government Miscellaneous Provisions Act 1982), that tell us what information we have to collect and keep. We may automate decisions and will inform you if we have done this as soon as reasonably practicable and provide you with access to our Data Protection Policy.

You hold the following rights with regard to the personal data you provide us:

  • Right to Access: you have the right to access (receive a copy) of your personal data and supplementary information.
  • Right to Rectification: you have the right to have any inaccurate or incomplete personal data rectified.
  • Right to Restriction: you have the right to request a restriction of the processing of your personal data in situations where it is inaccurate, unlawful, and no longer needed for the purposes for which it was originally collected, or if a withdrawal of consent has been made.

Sharing your information

We may share your personal data with Local Partner Authorities, Police, Legal, Courts, Internal/External audit, Disclosure and Barring Service, HM Revenue & Customs, Driver & Vehicle Standards Agency, Customs and Border Agency as required.

We may process the information you provide to prevent and detect fraud in any of our systems and may supply information to government agencies, credit reference agencies, audit or other external bodies for such purposes. We participate in the Governments National Fraud Initiative.

If any of the information we have about you is incorrect, please tell us, we are reliant on you assisting us to keep your information accurate and up to date.

Retention of your personal information

We only keep your information as long as necessary, for some items this will be dictated by law. You can find out more by looking at the Councils Retention Policy on the website. We do not routinely process any information about you outside the UK. We will not transfer your personal data outside of the EU. We are a registered Data Controller with the Information Commissioners Office.

You can find out more about how we handle your data by visiting our Privacy Notice. If you have a query regarding your rights please contact the Data Protection Officer who can be contacted by emailing infogov@3csharedservices.org or you can write to us and mark your letter for the attention of the Data Protection Officer. Alternatively you can call 07864 604221 or 01954 713318

You have the right to lodge a complaint with the Information Commissioners Office (ICO) should you believe any part of this statement to be unlawful.

We have a statutory obligation to ensure that applicants have the legal right to work in the UK prior to issuing a licence. The issuing or refusing of licences will be undertaken in accordance with the requirements of the Immigration Act 2016.

An operator’s licence cannot be issued to persons who do not have the right to work in the UK. A licence ceases to be in force if the person to whom it was granted becomes disqualified by reason of their immigration status. Where this applies, the person must immediately cease to operate and return their operator’s licence to us within 7 days.

All applicants must provide proof of right to work at time of application. We will only accept original documents. 
Please see attached for the Home Office employers Right to Work checklist. [PDF]

The legislation requires any person, who in the course of business makes provision for the invitation or acceptance of bookings for a private hire vehicle, must be licensed as a Private Hire operator.

All work undertaken by Private Hire vehicles (and drivers), must be pre-booked via a licensed operator. All three licences (private hire vehicle, private hire driver and operator) must be issued by the same local authority.

New applicants must be subject to the fit and proper test and new premises must also be assessed for suitability.

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