Problems during your tenancy


Having problems with your rented property?

Tell your landlord, as they are responsible for most repairs and ensuring the safety of their tenants.

Your landlord is responsible for maintaining the following in your home:

  • Installation for the supply of water, gas and electricity, for example boilers, tanks
  • wash basins, sinks, baths and toilets
  • installations for space heating and heating water, for example boilers

Your landlord should also carry out a gas safety check every year if gas appliances are supplied.

Your landlord is also responsible for:

  • Maintaining the structure and exterior of your home (including drains, gutters and external pipes)
  • window frames
  • walls. 

The tenant is usually responsible for:

  • Keeping gutters clear of leaves
  • unblocking drains

This should be specified in your tenancy agreement.


If you damage anything in the property you will normally be liable for the damage and have to pay for it. The money will be taken from your rental deposit or you may be able to negotiate with your landlord/letting agent to replace it or repair the damage yourself.

Problems with your landlord/letting agent

If you have problems with your landlord/letting agent, for example:

  • If they come round to visit the property without notice
  • trying to get you to move out without proper notice
  • not carrying out repairs

Contact our housing advice and options team via email or call 03450 450 051 if you're experiencing problems during your tenancy.

Was this web page helpful?

Feedback form

Your feedback
Do you require feedback from a member of the team?
Your details