Cookies are text files that are placed on your computer by the websites you visit. They are used to make websites work, to provide information to the owners of the site, and to remember users' preferences.

Most cookies expire after a specified time, but you can manage them yourself, including deleting them from your computer or telling your browser whether to accept them.

Read the Information Commissioner's Office's cookie advice for more information.

How we use cookies on our website

Under the General Data Protection Regulation (GDPR) that came into effect in May 2018, customers must be able to ‘opt in’ to cookies being set when you visit our site. This applies to all cookies apart from those that are ‘functional’ or ‘necessary’, and are needed for the website to function.

The cookies that are (or can be) set on our website are as follows:

‘Necessary’ cookie

We have one cookie classed as ‘Necessary’. This helps make our website usable by enabling basic functions like page navigation and access to secure areas of the website. The website will not function properly without this cookie.


Cookie name: has_js

Purpose: Registers whether or not the user has activated JavaScript in the browser

Expiry: End of session

Opt in: There is no active opt in for this cookie as it is functional and expires when you leave the site.

 ‘Preferences’ cookies

Preference cookies enable a website to remember information that changes the way a website behaves or looks, like your preferred language or the region you are in.

Provider: (Twitter)

Cookie name: lang

Purpose: Helps determine the language of the user’s browser, so information can be served in the right language

Expiry: End of session

Opt in: This cookie will be set if you consent to view the Twitter feed on the website

Opt out: Visit browser settings and clear cookie data



Cookie name: modalClose-*

Purpose: this remembers you have seen the pop-up message on our site, so it doesn't display on each visit

Expiry: end of session, 30 days or 1000 days, depending on which button is selected

Opt in: this cookie is set as you close the pop-up or select one of the defined buttons

Opt out: this cookie can be cleared via your browser settings

‘Marketing’ cookies

We do not set any marketing cookies without you actively opting in.

You will see that we have a Twitter feed option, which would be embedded in the footer of our website. We added this function to the website to help make sure customers are seeing up to date news and announcements from us, and choose to follow our account if you wish. If you would like to view the embedded Twitter feed, you have to select to do so by clicking ‘Consent’.

By doing this, you will be enabling Twitter to set a cookie that logs your visit to our website. Twitter sets this cookie on your device, and we are not able to provide an option to opt out of this from our website, but you can do so by clearing cookies in your browser settings.

When you click to show the Twitter feed, the following cookies would be set:


Cookie name: personalization_id

Purpose: Set due to Twitter integration – where Twitter acts as a third party host, it collects data through a range of plug-ins and integrations primarily for tracking and targeting.

Expiry: 2 years

Opt in: Click the ‘Consent’ button on the embedded Twitter Feed

Opt out: Visit browser settings and clear cookie data


We do not set any cookies from Google Analytics.

Was this web page helpful?