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Scams and rogue traders

Scams and rogue traders

Community lifeline: SCAM ALERT! 

We have been made aware of a recent scam involving a customer of our Lifeline service.

A company called our Lifeline customer advising them that their current plan is being discontinued, and they need to set up a new account and re-provide Direct Debit bank details. They were advised the new lifeline will be waterproof, allowing them to wear it outside. They were then advised someone will be out to set up the new device in a couple of days, which did not happen.

Within a week or so the Direct Debit was taken, but at a much higher value than discussed.

If you have any concerns or have received similar calls, please contact us to check if the call is legitimate. Do not give out any personal details before checking with us.

This can be done by calling 01954 713 470 or 01954 713 370 or emailing

About scams

Scams make victims part with their money and personal details by intimidating them or promising cash, prizes, services and fictitious high returns on investment.

Whether a victim loses hundreds or thousands of pounds or just a small sum, it is often the emotional impact that is the most devastating. Family relationships have been known to break down where someone has been the victim of fraud and someone defrauded in their own home is 2.5 times more likely to either die or go into care within a year.

Scams can be perpetrated by post (e.g. bogus prize draws, lotteries and letters from clairvoyants), by internet (e.g. spoof e-mails and copycat websites), on the telephone (e.g. investment opportunities, calls from ‘your bank’) and on the door step (also known as rogue trading).

The Little Book of Big Scams gives lots of information on the distinct types of scams and how to protect yourself, and you can join

Here are some brief tips to protect yourself from scams:

Mail Scams

  • If you haven’t been to Australia, for example, and bought a lottery ticket then you can’t have won the Australian lottery
  • If you had really won a huge cash prize you would not need to be charged a fee to claim it
  • Bogus clairvoyants and spiritual guides create the idea they know you by using your first name lots in their letters and typefaces that look like handwriting
  • If you receive any scam mail then return it to sender or send to Freepost Scam Mail.

Internet Scams

  • Beware of e-mails purporting to be from your bank or building society asking you to click a link to verify your details. This is called phishing. Genuine e-mails from your bank will not ask for account details
  • If you wish to make online purchases look for a padlock symbol and https in the address bar (the ‘s’ means the site is secure)
  • Beware copycat websites looking like they are an official government department and suchlike. Go to navigate to all genuine government websites.

Telephone Scams

  • Genuine bank staff or police officers will never ask you to divulge PINs/passwords or send a courier to collect bank cards or cash
  • If you receive a phone call requesting any of the above information, hang up and then wait five minutes or use a different phone to contact the police or a friend or relative
  • To check if a caller is a genuine police officer/PCSO, ask for their name, collar number and Police force then hang up and call 101 – the non-emergency police number- and ask to be put through to the officer
  • Do not trust brokers who cold-call offering investment opportunities. If you wish to invest some of your savings contact an independent financial adviser.

Door Step Scams

  • Beware of callers to your door claiming to be from a utility company, Police, the Council and suchlike. Ask to see their ID and then check with the organisation they claim to be from that they are genuine (do not use the number they give you or that appears on the ID as this could be bogus). A genuine caller will not mind waiting for you to verify their identity
  • Beware of cold callers to your door offering home improvement works. They may claim they are working locally to gain your trust or offer to do work because they have some materials left over from a job nearby so they can offer you a great deal
  • Never give money up front for work. A genuine trader will not ask for this
  • If you would like to employ a trades person always get 3 quotes and a detailed breakdown of what will be done. You can find Trading Standards approved traders on their website or call 03454 04 05 06
  • A rogue trader will take money for work that they either do not do or do to a very poor standard. Often they will demand more than the sum originally agreed and the price will keep escalating as they invent more problems that need to be fixed
  • If a rogue trader is at your or a neighbour’s property dial 999. Otherwise use the non-emergency number 101 to report to it Police.

The key message for all the above is ‘if it sounds too good to be true it probably is’.

How you can help

To report any type of scam please contact Action Fraud on 0300 123 2040.

You can report phishing to the bank whose brand/identity are being copied. Visit their website to find out the e-mail address to forward phishing e-mails.

For more information or advice contact the Citizens Advice Consumer Helpline 03454 04 05 06.

We are delighted to offer you - and your community - the fantastic opportunity to join the growing legion of CAPASP supporters (Cambridgeshire And Peterborough Against Scams Partnership) and make a real difference to your residents.

You know your community as well as anyone. You are best placed to make a positive difference to the lives of others within your community, protecting them from the financial and emotional harm of scams.

Becoming a supporter costs nothing yet brings huge rewards. Local councils, community groups, charities, businesses, schools, housing associations and other organisations or individuals can become supporters. You will receive useful information from CAPASP to share with your community. This includes information on the latest scams, or new funding opportunities.

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