Repairs surveys

Each month, MEL Research will contact a sample of our tenants who had a repair carried out the month before to ask them how satisfied they were with the work. You may be contacted by either email or by telephone. If you have any questions or concerns about this survey, please contact Rhiannon Pratt at MEL Research on freephone 0800 0730 348 or if you would like to contact the Council directly, please email Operations@scambs.gov.uk

Tenant aids and adaptations

If you are having difficulties moving around your home, there are adaptations that can be put in place to make it easier and safer, as well as providing some independence.

If you, or someone you know or care for, needs some adaptations to their home and are a tenant of ours, we can help.

Please see our Council Tenant Adaptations Policy [PDF, 0.2MB] for more information.

An example of some of the adaptations that can be made include: woman with a walking frame

Shower boards
Toilet frames
Bed rails
Grab rails
Half step
Over bath shower
Doorway widening

An occupational therapist will carry out an aids and adaptations assessment of your home and your needs either over the phone or by visiting you. They can provide advice, and may provide equipment and recommendations on adaptations.

You can request a referral through Cambridgeshire County Council - email careinfo@cambridgeshire.gov.uk or call 03450455202.

man with prosthetic leg outside house Any recommendations for adaptations to your home will be sent to our Aids and Adaptations Project Manager, who will arrange for the work to be carried out.

There may be times when the adaptations you need will be too extensive or not practical to carry out in the home you are living in. In these cases we will work with you to find a suitable home for you to live in that better suits your needs.

If you are a leaseholder or home owner, your adaptations can be dealt with by the Cambridgeshire Home Improvement Agency.

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