Our policies and procedures
Current written protocols for delivering our functions and responsibilities.
Information related to our policies and procedures for delivering our services and responsibilities.
Complaints policy -This sets out how South Cambridgeshire District Council manages and responds to customer comments, compliments and complaints.
Unreasonable or Unreasonably Persistent Complainants [PDF, 0.2MB] -Unreasonable or unreasonably persistent complainants are not covered within our complaints policy. should be used when considering restrictive measures with customers
Anti-social behaviour - This practical guide is designed to help you deal effectively with anti-social behaviour.
Benefit Fraud - Information about our policy on fraud.
Health and Environmental Health Enforcement Policy - This policy lays out the principles to be adopted by Officers exercising any enforcement function within Environmental Health.
Health and Safety - Our aims and objectives are to ensure, through education and enforcement, that employers ensure the health, safety and welfare of their employees by providing safe working conditions and giving adequate training in safe working practices, minimising the risk of illness or injury.
Licensing Act 2003 Policy - This Policy forms the basis on which South Cambridgeshire District Council makes decisions relating to the Licensing Act.
Local Development Framework (LDF) - The Local Development Framework (LDF) is a suite of documents, which together will guide development within South Cambridgeshire.
Planning Policy - The Development Plan is the strategic framework that guides land use planning for the area. It is used to help determine decisions on planning applications.
Planning Enforcement Policy - The Council takes great care in balancing the need to protect the environment while promoting growth and investment.
Site Specific Policies Development Plan Document - The Local Development Framework contains a number of site-specific policies, including allocations for housing and employment development, or safeguarding land for transport infrastructure. These are detailed in the Site Specific Policies Development Plan document, and are also shown on the Proposals Map.
South Cambridgeshire public art policy - The South Cambridgeshire adopted policy on public art aims to promote artistic activity through the creation of new and original art work. Follow the link for more information:
Sustainability Appraisal / Strategic Environmental Assessment - Plans prepared by Local Planning Authorities must undergo a combined process of Sustainability Appraisal (SA) and Strategic Environmental Assessment (SEA) to ensure that they support Sustainable Development and the Government's sustainability objectives - which are economic, environmental and social - are reflected in the policies they contain.
Customer Service - We aim to put customers first, deliver outstanding service and provide easy access to services and information. South Cambridgeshire District Council has launched new customer service standards, which place you at the centre of our service delivery.
Records management and personal data policies - Records management Policy and Manual pending approval
Retention policy [PDF, 0.8MB] - Our retention policy sets out details of how long we keep data. We will not keep your information any longer than needed to provide the services you require. We may keep your data longer if we need to retain it for legal, regulatory or best practice reasons.
Risk Management Strategy [PDF, 0.2MB]- The Risk Management Strategy sets out our approach to managing risk effectively, eliminating or controlling risk to an acceptable level. We do this by identifying, assessing and managing potential risks, rather than reacting to remedy past events.
The objectives of the strategy are to:
- Integrate risk management into the culture of the Council, including a process to identify and report upon existing and emerging risks to the Council.
- Anticipate and respond to changing social, environmental, legislative, etc requirements.
- Manage risks in accordance with best practice, so that they are eliminated or controlled to an acceptable level.
- Raise awareness of the need for managers responsible for the Council’s delivery of services to undertake risk management.
- Seek to improve the delivery of Council services and ensure that risks to the Council’s reputation and public image are considered.
Anti-theft, Fraud and Corruption Policy [PDF, 0.2MB] - We are committed to dealing with theft, fraud and corruption both inside and outside the Council (the latter in so far as it relates to the business of the Council). This policy formalises the Council’s approach to acts of theft, fraud and corruption.
Whistleblowing Policy [PDF, 0.2MB] - We are committed to dealing responsibly, openly and professionally with any genuine concerns staff may have about malpractice, be it unacceptable behaviour towards residents, a danger to colleagues or our residents, financial malpractice, breach of legal obligations owed to others or damage to the environment.
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