Going the Extra Mile

GEM Awards - Staff Recognition Scheme

This scheme recognises outstanding achievement for effort above and beyond normal job responsibilities by employees and teams who have made a significant positive difference to their customers. The emphasis of the recognition scheme is on customer service and service improvement and includes both external and internal customers of the Council.

The scheme promotes and supports a culture where new ideas are shared and good practice and innovation is encouraged in line with the Council's Values of customer service, mutual respect, commitment to improving services and trust.

Award Criteria

The recognition panel will judge individual and team nominations against the following criteria:

  • Outcomes for customers
  • Exceptional Service Quality
  • Innovation and creativity
  • High performance
  • Council's strategic aims

Who can be nominated?

You can nominate any employee of South Cambridgeshire District Council including 3C shared service staff. You can not nominate your husband, wife, partner or a member of your family. You can also nominate teams for the recognition scheme.

How to nominate

Nominations for recognition will be sought from customers, colleagues and managers and evaluated on a quarterly basis. Rewards are not restricted to one person.

These are the dates when nominations are invited

  • Quarter two - 4 April to 3 June
  • Quater three - 4 July to 2 September
  • Quarter four - 3 October to 25 November  

Managers will be notified when a nomination has been received for a member of their team and will be invited to comment.

Judging Panel

Executive Management Team, consisting of directors representing all service areas will judge nominations using short-listing principles based around the award criteria.

How will staff efforts be recognised?

Winners each quarter will be selected by the judging panel and with the winner's agreement, announced on In-site, the Council Facebook page and in Scene.  Winners will be presented with certificates at Corporate Brief/team meetings and will be considered for the annual award.

All nominees and those highly commended will be publicised on InSite.

Annual individual and team awards will be presented at the Chairman’s Christmas drinks.

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