Major IT issue

We are working to resolve IT problems that mean people completing benefit online forms may not be able to complete or submit them.

The problems also mean that our staff and contact service are not able to access all their computer systems.

You can still carry out most transactions on our website. If you need to contact us by phone and your call is urgent we will try to help you. If your call is not urgent please contact us next week.

Apologies for the inconvenience while we resolve this problem.

Access to information summary

Freedom of Information

A FOI provides public access to information authorities. We as a public authority are obliged to publish certain information about our activities. Members of the public are entitled to request any information from a public authority.

if you would like to submit one to us please email your request to

Decisions made by officers under delegated authority

Details relating to the planning decisions taken by officers under delegated authority are already published on the Council’s website.

Details relating to licensing applications and permissions granted by officers under delegated authority are accessible via the Council’s licensing web page on the Personal Register or Premises Register.

Privacy statement

Our Privacy Notice lays out how we deal with your information and the standards you can expect when we hold information or share information about you.

We work in accordance with all information legislation and further guidance on your rights and our responsibilities are available from the Information Commissioners Office.

Publication Scheme

The Publication Scheme is a list of the information that we make routinely available.

Publishing Our Data

We are committed to transparency and in support of government guidance we have made South Cambridgeshire District Council data sets available in a reusable and open format. In fact we are one of the first Councils in the country to take up this technology and make our data freely available in this way. Categories include statistical data on Finance, Revenues and Environmental Health.

Find out about how your money is spent in DataShare.

Our Policies and Procedures

You’ll find current written protocols for delivering our functions and responsibilities in our Policies and Procedures section.


Unless otherwise indicated all data that we make available is released under the Open Government Licence.


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