Thank you for your patience whilst IT have been resolving the problems. The majority of our systems are now back online and IT are working hard to resolve the final few.
Nearly all problems have been resolved, although customers may still get a "delivery failure" reply if emailing a Council department.
You can still carry out most transactions on our website. If you need to contact us by phone and your call is urgent we will try to help you. If your call is not urgent please contact us in the latter half of next week as we anticipate the first half of the week to be extremely busy.
We apologise for any inconvenience while we work to resolve this problem.
If all residents in a property are classed as students - then the property may be exempt from Council Tax.
If a property has students and one non-student adult living there, students will not be counted for Council Tax purposes and the adult can claim a 25% discount on their bill.
However, if there are two or more non-student adults living in the property regardless of how many students also live there, a discount cannot be given.
Even if a discount is not applicable, a student’s status may still be relevant to the Council Tax bill in regards to liability, as they cannot be held jointly and severally liable for a charge except with other Students, Student Nurses, Apprentices and Youth Training Trainees and/or people who meet the Council Tax Discount Disregard category of being severely mentally impaired.
Download and complete this student discount/exemption form. This will need to be completed by the person applying for the discount and returned with a valid student certificate for each student claiming the discount.
You can scan the completed form along with the certificate and email it to us at email@example.com or return it by post to the council offices.
Class N Exemption - This can be applied to an account meaning that it will be exempt from Council Tax - where everyone in the relevant property meets the criteria of being either:
If you think you may be entitled to a discount, you should contact the Revenues Team on firstname.lastname@example.org or call us on 03450 450 064
Payments need to be made as instructed on the most recently issued bill until the application has been assessed and verified. A new bill will then be issued with future instalments reduced or a refund raised for any overall credit remaining, as long as there are no other debts outstanding with us.
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