Major IT issue

Thank you for your patience whilst IT have been resolving the problems. The majority of our systems are now back online and IT are working hard to resolve the final few.

Nearly all problems have been resolved, although customers may still get a "delivery failure" reply if emailing a Council department.

You can still carry out most transactions on our website. If you need to contact us by phone and your call is urgent we will try to help you. If your call is not urgent please contact us in the latter half of next week as we anticipate the first half of the week to be extremely busy.

We apologise for any inconvenience while we work to resolve this problem.

Landlord rent solutions service

To help prevent homelessness, we have set up a FREE rent solutions service covering Cambridgeshire & Peterborough City.

This is as a part of a network of homelessness prevention trailblazers across England.

Our Rent Solutions Service

We offer specialist assistance and advice to agents, landlords and tenants. This aims to help maintain tenancies and try to help resolve tenancy problems that may otherwise lead to evictions. 

If we are not able to help directly, then we may know of other services that we can refer you to.

The type of help available could include problems with:

  • Housing Benefit claims including applications for Discretionary Housing Payments
  • debt problems leading to rent arrears
  • eviction & harassment
  • landlord responsibilities
  • tenant responsibilities
  • property repairs and maintenance
  • Environmental Health and Housing Enforcement
  • referral’s to appropriate tenancy support services

Contact this service by emailing 

For more information, take a look at our Rent Support Service Leaflet or view the team's latest information poster.

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