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["[Call Date/Time]","[Queue]","[Ringing Duration]","[Original Queue Wait Time]","[Total Queue Wait Time]","[Talk Time]","[Hold Time]","[Wrap Time]","[Call Completion Code]"]
["2024-03-25T08:00:18","Council tax",0,7.49,7.49,549.02,0,null,"Council Tax; CC and bill explain"]
["2024-03-25T08:01:36","General Enquiries",0,10.69,10.69,53.34,0,null,"Answered Question; Directed to MEARS (Housing only); HOU; Other; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-25T08:02:51","Council tax",6.3,0,0,548.80999999999995,0,119.863]
["2024-03-25T08:03:31","General Enquiries",8.9,0,0,53.06,0,30.5]
["2024-03-25T08:03:48","Housing advice and Homelessness",0,27.64,27.64,463.63,0,null,"Answered Question; BEN; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-25T08:04:51","Council tax",0,36.06,36.06,385.86,163.83000000000001,null,"Council Tax; rem "]
["2024-03-25T08:04:58","Housing advice and Homelessness",26.5,0,0,463.48,0,338.24]
["2024-03-25T08:06:13","Council tax",34.6,0,0,385.27,164.2,376.44]
["2024-03-25T08:08:41","Council tax",0,26.75,26.75,558.05999999999995,0]
["2024-03-25T08:11:26","Council tax",25.2,0,0,557.89,0,119.967]
["2024-03-25T08:11:53","Housing Services",0,6.05,26.48,149.31,5.86,null,"Answered Question; GEN; General; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-25T08:14:04","General Enquiries",4.8,0,0,30.53,6.25,119.70399999999999]
["2024-03-25T08:14:15","General Enquiries",0,54.28,54.28,165.13,99.42]
["2024-03-25T08:14:47","Housing Services",19.100000000000001,0,0,118.17,0,119.07899999999999]
["2024-03-25T08:16:10","General Enquiries",31.1,0,0,0,0]
["2024-03-25T08:16:43","General Enquiries",20.5,0,0,164.95,99.42,119.357]
["2024-03-25T08:22:02","Council tax",0,11.86,11.86,146.88999999999999,0,null,"Council Tax; ct query"]
["2024-03-25T08:22:12","Council tax",0,8.92,8.92,349.45,0,null,"Council Tax; Benefits; 2nd reminder due to reduction in CTS"]
["2024-03-25T08:24:13","Council tax",7.6,0,0,349.17,0,119.40600000000001]
["2024-03-25T08:24:37","Council tax",10.6,0,0,146.72,0,193.92599999999999]
["2024-03-25T08:31:20","Council tax",0,12.63,21.59,433.19,4.88,null,"Council Tax; dd form"]
["2024-03-25T08:33:15","General Enquiries",11.1,0,0,19.45,5.33,120.111]
["2024-03-25T08:33:53","Council tax",8.1,0,0,413.28,0,183.25399999999999]
["2024-03-25T08:34:16","Council tax",0,10.27,10.27,517.94000000000005,0,null,"Council Tax"]
["2024-03-25T08:35:00","Benefits",0,15.44,15.44,1462.72,232.52,null,"Benefits; account query"]
["2024-03-25T08:35:07","Council tax",0,10.77,10.77,290.58,0,null,"Council Tax; asked how much bill is as couldnt get onto portal"]
["2024-03-25T08:36:25","Housing advice and Homelessness",0,10.23,10.23,601.41999999999996,0,null,"Answered Question; Assisted customer to complete a form; HOU; Housing Advice and Homelink; End call; Good, no disruption and clear sound; Helped filling out an eform"]
["2024-03-25T08:36:53","Benefits",14.3,0,0,1462.22,232.84,119.563]
["2024-03-25T08:36:53","Council tax",8.8000000000000007,0,0,517.69000000000005,0,18.219000000000001]
["2024-03-25T08:37:49","Council tax",9.1,0,0,290.27,0,119.051]
["2024-03-25T08:38:05","Housing advice and Homelessness",8.8000000000000007,0,0,601.13,0,119.408]
["2024-03-25T08:39:13","Housing advice and Homelessness",0,25.08,25.08,270.55,0,null,"Answered Question; HOU; Housing Advice and Homelink; End call; Good, no disruption and clear sound"]
["2024-03-25T08:40:53","Housing advice and Homelessness",23.4,0,0,270.33999999999997,0,397.06799999999998]
["2024-03-25T08:41:16","Rents",0,13.34,49.84,315.88,5.8,null,"Rents; DISPUTING PAYEMNT RECEPIT"]
["2024-03-25T08:42:31","Council tax",0,30.72,30.72,736.81,0,null,"Council Tax"]
["2024-03-25T08:43:11","General Enquiries",11.5,0,0,49.83,6.45,119.82899999999999]
["2024-03-25T08:44:51","Rents",6.5,0,0,265.47000000000003,0,119.657]
["2024-03-25T08:45:36","Rents",0,24.52,24.52,0,0]
["2024-03-25T08:45:59","Council tax",5.3,0,0,736.61,0,8.718]
["2024-03-25T08:47:30","Waste & Recycling",0,36.5,36.5,274.8,0,null,"Domestic/householder enquiry; Missed bin; New enquiry; No Digital Assistance; Escalated via email to back-office "]
["2024-03-25T08:49:21","General Enquiries",0,11.11,11.11,106.64,0,null,"Answered Question; HOU; Account Enquiry; End call; Good, no disruption and clear sound"]
["2024-03-25T08:49:22","Waste & Recycling",35.1,0,0,274.61,0,587.94500000000005]
["2024-03-25T08:51:34","General Enquiries",9.4,0,0,106.42,0,119.407]
["2024-03-25T08:52:30","General Enquiries",0,29.58,29.58,257.75,0,null,"Answered Question; HOU; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-25T08:53:01","Benefits",0,7.91,7.91,1261.5,0,null,"Benefits; notificaiton letter"]
["2024-03-25T08:53:31","General Enquiries",0,9.5,9.5,517.66999999999996,0]
["2024-03-25T08:55:06","General Enquiries",28.5,0,0,257.55,0,274.89400000000001]
["2024-03-25T08:55:25","General Enquiries",8.5,0,0,517.47,0,119.658]
["2024-03-25T08:55:40","Benefits",6.5,0,0,1261.33,0,119.438]
["2024-03-25T08:56:49","Rents",0,4.16,4.16,272.86,0,null,"Rents; make payment "]
["2024-03-25T08:58:32","Rents",3,0,0,272.7,0,119.252]
["2024-03-25T08:59:15","Benefits",0,8.48,49.77,1199.03,1.66,null,"Council Tax; Benefits; CTAX - Bill query - Transferred to Benefits"]
["2024-03-25T08:59:42","Housing Services",0,21.2,29.56,216.19,4.6900000000000004,null,"Answered Question; Raised a back-office task; HOU; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-25T09:00:24","Rents",0,28.7,50.94,222.27,4.53,null,"Rents; REN - Payment - Made Payment"]
["2024-03-25T09:01:32","Rents",18.100000000000001,0,0,0,0]
["2024-03-25T09:01:38","General Enquiries",2.5,0,0,0,0]
["2024-03-25T09:01:42","General Enquiries",15,0,0,114.78,5.47,120.392]
["2024-03-25T09:01:50","Council tax",7,0,0,222.23,2.19,120.375]
["2024-03-25T09:01:51","Rents",8.3000000000000007,0,0,0.11,5.28,420.91]
["2024-03-25T09:02:07","Rents",0,0,0,0,0]
["2024-03-25T09:02:08","Rents",19.899999999999999,0,0,221.52,0,73.11]
["2024-03-25T09:02:15","Rents",0,13.16,13.16,222.64,0,null,"Rents; payment "]
["2024-03-25T09:02:37","Housing advice and Homelessness",0,21.69,21.69,144.59,0,null,"Answered Question; HOU; Account Enquiry; End call; Good, no disruption and clear sound"]
["2024-03-25T09:03:01","Development control (aka Planning)",0,76.2,76.2,149.08000000000001,0,null,"Answered Question; DEC; Called about planning compliance ; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-25T09:03:40","Repairs and Maintenance (Housing)",0,13.84,49.25,160.84,11.23,null,"Transferred to Correct Queue ; HOU; Repairs; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-25T09:03:50","Rents",11.9,0,0,222.48,0,245.95400000000001]
["2024-03-25T09:04:00","Housing Services",6.7,0,0,100.53,0,119.532]
["2024-03-25T09:04:13","Housing advice and Homelessness",20.3,0,0,144.38,0,120.251]
["2024-03-25T09:04:44","Council tax",0,9.86,9.86,212.14,0,null,"Council Tax; CTAX - Bill Query - Copy Bill Posted"]
["2024-03-25T09:04:56","Council tax",0,40.78,40.78,162.63999999999999,0]
["2024-03-25T09:05:05","Development control (aka Planning)",3.5,0,0,0,0]
["2024-03-25T09:05:10","Council tax",0,8.44,8.44,631.91999999999996,53.06,null,"Council Tax; DD set up"]
["2024-03-25T09:05:10","Development control (aka Planning)",2.6,0,0,0,0]
["2024-03-25T09:05:49","Homelink",0,53.44,53.44,167.16,0]
["2024-03-25T09:06:00","Development control (aka Planning)",20,0,0,148.84,0,120.18899999999999]
["2024-03-25T09:06:08","General Enquiries",11.9,0,0,45.83,11.89,28.484999999999999]
["2024-03-25T09:06:13","Benefits",11.4,0,0,976.39,0,119.596]
["2024-03-25T09:07:23","Council tax",15.8,0,0,162.47,0,119.577]
["2024-03-25T09:07:24","Council tax",2.2999999999999998,0,0,211.86,0,32.078000000000003]
["2024-03-25T09:07:49","Repairs and Maintenance (Housing)",5,0,0,114.11,0,119.78100000000001]
["2024-03-25T09:08:17","Council tax",7.2,0,0,631.64,53.05,493.55599999999998]
["2024-03-25T09:08:18","Homelink",13.8,0,0,166.88,0,119.81100000000001]
["2024-03-25T09:09:04","Housing Services",0,12.42,29.7,212.14,243.24,null,"Directed to website for information; Transferred to Correct Queue ; GEN; Wrong Line; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-25T09:09:27","Development control (aka Planning)",0,18.920000000000002,18.920000000000002,84.58,0,null,"Answered Question; DEC; Account Enquiry; End call; Good, no disruption and clear sound"]
["2024-03-25T09:09:48","Housing Services",0,7.03,63.64,188.19,2.94,null,"Answered Question; BEN; Account Enquiry; End call"]
["2024-03-25T09:10:19","General Enquiries",0,21.63,21.63,473.09,0,null,"Answered Question; HOU; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-25T09:11:12","General Enquiries",11.1,0,0,60.27,4.8,119.53]
["2024-03-25T09:11:17","Council tax",0,5.76,5.76,767.06,0,null,"Council Tax; Account query"]
["2024-03-25T09:11:22","Development control (aka Planning)",2.8,0,0,0,0]
["2024-03-25T09:11:25","Rents",0,4.25,307.7,383.08,12.27,null,"Rents; Sundry - Lifeline - Paid"]
["2024-03-25T09:11:26","Development control (aka Planning)",13.1,0,0,84.34,0,120.015]
["2024-03-25T09:11:30","General Enquiries",0,9.0500000000000007,9.0500000000000007,603.70000000000005,0,null,"Answered Question; REV; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-25T09:11:51","Housing advice and Homelessness",0,34.630000000000003,34.630000000000003,181.34,0,null,"Answered Question; Raised a back-office task; HOU; Chasing Previous Request or Application; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-25T09:12:10","General Enquiries",5.6,0,0,32.840000000000003,3.64,119.889]
["2024-03-25T09:12:10","General Enquiries",20.2,0,0,472.88,0,481.85300000000001]
["2024-03-25T09:12:25","Council tax",0,9.92,9.92,504.91,0,null,"Council Tax; CTAX - Bill Query - General Enquiry"]
["2024-03-25T09:12:31","Housing Services",4,0,0,0.11,5.39,427.87299999999999]
["2024-03-25T09:12:32","General Enquiries",0,8.56,8.56,175.7,0,null,"Answered Question; GEN; Wrong Line; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-25T09:12:37","Payment Line",3.3,0,0,33.590000000000003,6.53,102.952]
["2024-03-25T09:12:40","Housing advice and Homelessness",33.4,0,0,181.11,0,119.45399999999999]
["2024-03-25T09:12:43","Housing Services",5.2,0,0,0,0]
["2024-03-25T09:12:49","Housing Services",4.2,0,0,150.77000000000001,234.36,329.78800000000001]
["2024-03-25T09:13:22","Housing Services",28,0,0,154.75,0,7.234]
["2024-03-25T09:13:57","Council tax",4.5,0,0,766.86,0,119.90600000000001]
["2024-03-25T09:14:18","Benefits",0,15.27,15.27,614.99,0,null,"Benefits; account enquiry"]
["2024-03-25T09:14:28","General Enquiries",7.8,0,0,603.53,0,87.843999999999994]
["2024-03-25T09:14:41","Housing Services",2,0,0,0,0]
["2024-03-25T09:14:47","General Enquiries",7.1,0,0,175.44,0,228.37899999999999]
["2024-03-25T09:14:56","Council tax",0,79.78,79.78,314.31,0,null,"Council Tax; Benefits; UC award amended so work item pendihng"]
["2024-03-25T09:14:58","Council tax",8.4,0,0,504.72,0,92.001000000000005]
["2024-03-25T09:15:04","Benefits",2.5,0,0,614.75,0,479.67200000000003]
["2024-03-25T09:15:05","Housing Services",28.3,0,0,13.03,6.86,119.563]
["2024-03-25T09:15:55","General Enquiries",0,21.23,21.23,24.22,0,null,"GEN; Account Enquiry; Answered questions; Cannot hear the customer or the customer cannot hear you"]
["2024-03-25T09:16:10","Development control (aka Planning)",0,153.22,153.22,149.88999999999999,0,null,"Answered Question; DEC; Account Enquiry; End call; Good, no disruption and clear sound"]
["2024-03-25T09:16:40","General Enquiries",0,105.98,353.44,822.8,8.08,null,"Answered Question; REV; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-25T09:17:55","General Enquiries",15.3,0,0,23.92,0,120.126]
["2024-03-25T09:18:08","General Enquiries",0,263.52999999999997,347.11,236.59,4.5199999999999996,null,"Answered Question; BEN; Account Enquiry; End call"]
["2024-03-25T09:18:16","Rents",29.6,0,0,335.67,0,120.407]
["2024-03-25T09:18:45","General Enquiries",0,276.45,276.45,136.83000000000001,0,null,"Raised a back-office task; HOU; Chasing Previous Request or Application; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-25T09:18:48","Council tax",9.4,0,0,314.13,0,119.813]
["2024-03-25T09:19:23","Council tax",0,179.23,179.23,298.38,0]
["2024-03-25T09:19:53","General Enquiries",0,221.19,221.19,120.27,0,null,"Answered Question; GEN; Account Enquiry; Answered questions; Good, no disruption and clear sound"]
["2024-03-25T09:19:55","General Enquiries",1.9,0,0,0.14000000000000001,8.83,264.56900000000002]
["2024-03-25T09:20:14","Council tax",0,48.13,48.13,0,0]
["2024-03-25T09:20:36","Development control (aka Planning)",13.2,0,0,149.69999999999999,0,119.97]
["2024-03-25T09:21:19","General Enquiries",4.9000000000000004,0,0,0,0]
["2024-03-25T09:21:28","Council tax",1.9,0,0,0,0]
["2024-03-25T09:21:56","General Enquiries",0,22.64,22.64,0,0]
["2024-03-25T09:22:07","General Enquiries",4.0999999999999996,0,0,0,0]
["2024-03-25T09:22:11","Council tax",0,87.58,87.58,1583,38.67,null,"Council Tax; contact us form for moving"]
["2024-03-25T09:22:14","Council tax",1.6,0,0,0,0]
["2024-03-25T09:23:54","Council tax",0,31.41,31.41,337.09,0,null,"Council Tax; CTAX - SPD - Assisted to complete form"]
["2024-03-25T09:24:09","General Enquiries",4.4000000000000004,0,0,821.86,0,119.84399999999999]
["2024-03-25T09:24:39","General Enquiries",2.5,0,0,0.11,5.09,119.33]
["2024-03-25T09:24:42","General Enquiries",14.2,0,0,136.58000000000001,0,120.047]
["2024-03-25T09:24:58","Council tax",2,0,0,298.02999999999997,0,344.625]
["2024-03-25T09:25:10","General Enquiries",0,6.83,6.83,178.67,0,null,"Answered Question; REV; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-25T09:25:21","General Enquiries",25.7,0,0,120.11,0,119.547]
["2024-03-25T09:26:08","General Enquiries",3,0,0,236,0,16.015999999999998]
["2024-03-25T09:26:14","Council tax",4.3,0,0,1582.05,39.39,315.62700000000001]
["2024-03-25T09:26:25","General Enquiries",0,16.190000000000001,16.190000000000001,253.38,0,null,"Answered Question; REV; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-25T09:26:29","Council tax",30.4,0,0,336.88,0,119.14100000000001]
["2024-03-25T09:26:36","General Enquiries",0,25.8,25.8,169.75,0,null,"Answered Question; DEC; Chasing Previous Request or Application; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-25T09:27:22","General Enquiries",5.4,0,0,178.47,0,119.312]
["2024-03-25T09:28:25","Payment Line",0,13.23,13.23,113.77,0,null,"GEN; Account Enquiry; Answered questions; Cannot hear the customer or the customer cannot hear you"]
["2024-03-25T09:28:36","General Enquiries",14.7,0,0,253.06,0,422.44]
["2024-03-25T09:28:38","Payment Line",11.7,0,0,104.88,0,34.563000000000002]
["2024-03-25T09:28:40","Housing advice and Homelessness",0,7.19,26.88,176.34,4.05]
["2024-03-25T09:28:53","General Enquiries",24.8,0,0,169.53,0,119.797]
["2024-03-25T09:29:27","Housing Services",0,10.75,131.91999999999999,368.06,7.48,null,"Answered Question; Raised a back-office task; HOU; Wanted Information about the Service; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-25T09:29:49","Environmental Health",0,13.52,85.11,316.14,8.56,null,"Answered Question; GEN; Account Enquiry; Answered questions; Good, no disruption and clear sound; Helped Navigating the website"]
["2024-03-25T09:30:13","General Enquiries",0,9.09,9.09,174.03,0,null,"Answered Question; GEN; Account Enquiry; Answered questions; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-25T09:30:18","Benefits",0,54.92,54.92,418.69,0,null,"Benefits; evidence form "]
["2024-03-25T09:30:54","Rents",0,59.16,254,173.22,3.92]
["2024-03-25T09:31:25","Housing advice and Homelessness",5.8,0,0,0.36,4.66,119.953]
["2024-03-25T09:31:38","Housing advice and Homelessness",18.3,0,0,175.39,0,120.03100000000001]
["2024-03-25T09:31:43","General Enquiries",9.6,0,0,62.39,8.02,119.642]
["2024-03-25T09:32:03","General Enquiries",0,90.61,90.61,214.7,35.659999999999997,null,"Raised a back-office task; HOU; Account Enquiry; End call; Good, no disruption and clear sound"]
["2024-03-25T09:32:09","General Enquiries",7.2,0,0,173.7,0,341.81400000000002]
["2024-03-25T09:32:26","General Enquiries",6.1,0,0,112.36,9.2799999999999994,119.562]
["2024-03-25T09:32:52","Payment Line",0,84.42,84.42,271.58,0,null,"Answered Question; REV; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-25T09:33:23","Benefits",2.8,0,0,418.45,0,40.576999999999998]
["2024-03-25T09:33:37","Rents",11.1,0,0,0.09,4.5,327.06400000000002]
["2024-03-25T09:34:09","Payment Line",18.600000000000001,0,0,271.36,0,120.485]
["2024-03-25T09:34:11","Development control (aka Planning)",0,16.579999999999998,235.38,164.03,10.69,null,"Answered Question; DEC; Account Enquiry; End call; Good, no disruption and clear sound"]
["2024-03-25T09:34:38","Housing Services",26.9,0,0,305.2,0,120.032]
["2024-03-25T09:34:53","Council tax",0,162.27000000000001,162.27000000000001,0,0]
["2024-03-25T09:35:03","General Enquiries",24.3,0,0,214.33,35.700000000000003,120.172]
["2024-03-25T09:35:44","Environmental Health",2.4,0,0,203.11,0,81.016000000000005]
["2024-03-25T09:35:55","Rents",4.5,0,0,0,0]
["2024-03-25T09:36:00","General Enquiries",0,132.06,132.06,207.52,0,null,"Answered Question; ELE; Enquiry about Voting Methods; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-25T09:36:10","Rents",0,246.16,246.16,246.78,0,null,"Rents; REN - Payment Issue - Added note- advised to contact UC"]
["2024-03-25T09:36:14","Rents",0,164.36,164.36,0,0]
["2024-03-25T09:36:27","General Enquiries",0,97.13,97.13,78.05,0,null,"Answered Question; REV; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-25T09:36:36","General Enquiries",6.7,0,0,79.45,11.14,119.501]
["2024-03-25T09:36:54","Rents",14.7,0,0,172.7,0,119.51600000000001]
["2024-03-25T09:36:55","Payment Line",0,145.91,145.91,1.03,0]
["2024-03-25T09:37:15","General Enquiries",0,32.450000000000003,32.450000000000003,0,0]
["2024-03-25T09:38:18","Council tax",0,187.44,187.44,88,0,null,"Council Tax; instal query"]
["2024-03-25T09:39:29","Payment Line",3.3,0,0,0.67,0,119.673]
["2024-03-25T09:39:43","Payment Line",0,90.75,90.75,310.63,0,null,"Answered Question; GEN; Account Enquiry; Answered questions; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-25T09:39:59","General Enquiries",6.5,0,0,207.19,0,119.78400000000001]
["2024-03-25T09:40:14","Council tax",8.8000000000000007,0,0,0,0]
["2024-03-25T09:40:35","General Enquiries",2.5,0,0,77.88,0,119.941]
["2024-03-25T09:40:55","Council tax",1.5,0,0,0,0]
["2024-03-25T09:40:58","Development control (aka Planning)",1.3,0,0,0,0]
["2024-03-25T09:41:00","Council tax",9.8000000000000007,0,0,323.64,167.92,119.735]
["2024-03-25T09:41:01","Rents",17,0,0,0,0]
["2024-03-25T09:41:20","Development control (aka Planning)",1.2,0,0,0,0]
["2024-03-25T09:41:21","Council tax",7.9,0,0,311.63,167.58,null,"Council Tax; Account query"]
["2024-03-25T09:41:23","Payment Line",2.2000000000000002,0,0,310.36,0,95.156000000000006]
["2024-03-25T09:41:36","Rents",5.5,0,0,0,0]
["2024-03-25T09:41:41","Development control (aka Planning)",12,0,0,83.98,0,120.01600000000001]
["2024-03-25T09:41:43","Council tax",1.4,0,0,0,0,253.36699999999999]
["2024-03-25T09:42:03","Rents",8.3000000000000007,0,0,122.27,175.58,35.188000000000002]
["2024-03-25T09:42:12","Rents",21.1,0,0,246.64,0,23.625]
["2024-03-25T09:42:23","Council tax",0,7.02,7.02,219.38,0,null,"Council Tax; CTAX - Bill Query - General Enquiry"]
["2024-03-25T09:42:26","Rents",4.5,0,0,615.29999999999995,173.92,null,"Rents; TRANSFERRED TO RENTS "]
["2024-03-25T09:43:53","Council tax",6.2,0,0,87.8,0,128.15899999999999]
["2024-03-25T09:45:09","Council tax",5.5,0,0,219.06,0,119.751]
["2024-03-25T09:45:13","General Enquiries",0,10.199999999999999,10.199999999999999,250.45,0,null,"Answered Question; HOU; Repairs; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-25T09:47:25","General Enquiries",9.1999999999999993,0,0,250.28,0,132.78200000000001]
["2024-03-25T09:48:58","Council tax",0,7.16,7.16,320.58,0,null,"Council Tax; DD set up"]
["2024-03-25T09:50:16","Council tax",0,9.9700000000000006,9.9700000000000006,76.3,0,null,"Council Tax; CTAX - Bill Query - General Enquiry"]
["2024-03-25T09:50:21","Development control (aka Planning)",0,16.940000000000001,16.940000000000001,131.19999999999999,0,null,"; DEC; Other; End call; Good, no disruption and clear sound; Answered Question; No Digital Assistance"]
["2024-03-25T09:51:33","Council tax",6.2,0,0,320.38,0,431.82400000000001]
["2024-03-25T09:52:02","Payment Line",0,10.52,64.2,1031.06,8.59,null,"Answered Question; Assisted customer to complete a form; Directed to third party; ENV; Bulky item collections; End call; Good, no disruption and clear sound; Helped filling out an eform"]
["2024-03-25T09:52:29","Council tax",0,16.670000000000002,16.670000000000002,180.53,0,null,"Council Tax; directed to website "]
["2024-03-25T09:52:32","Development control (aka Planning)",15.9,0,0,131,0,48.311999999999998]
["2024-03-25T09:52:54","Council tax",8.8000000000000007,0,0,76.16,0,120.095]
["2024-03-25T09:53:17","Council tax",15.3,0,0,180.36,0,64.093999999999994]
["2024-03-25T09:53:35","General Enquiries",0,6.5,6.5,0.55000000000000004,0,null,"BEN; Account Enquiry; End call; Call cuts off completely "]
["2024-03-25T09:53:55","Waste & Recycling",0,5.64,5.64,210.92,128.44999999999999,null,"Other (specify in summary notes); Missed bin; Chase Call; No Digital Assistance; Escalated via email to back-office ; no further admin"]
["2024-03-25T09:54:04","Waste & Recycling",9.1,0,0,23.75,6.95,8.5779999999999994]
["2024-03-25T09:54:15","General Enquiries",0,11.3,11.3,433.58,0,null,"Answered Question; REV; Account Enquiry; End call; Good, no disruption and clear sound"]
["2024-03-25T09:54:18","General Enquiries",0,17.36,17.36,78.81,0,null,"Raised a back-office task; ELE; Account Enquiry; End call; Good, no disruption and clear sound"]
["2024-03-25T09:54:19","Council tax",0,8.6300000000000008,8.6300000000000008,482.76,0,null,"Council Tax; disput e payment ctax"]
["2024-03-25T09:54:46","Payment Line",4.4000000000000004,0,0,0.09,3.05,119.797]
["2024-03-25T09:54:56","Payment Line",46.5,0,0,1006,0,262.92500000000001]
["2024-03-25T09:56:00","General Enquiries",4.8,0,0,0.25,0,15.327999999999999]
["2024-03-25T09:56:07","Council tax",0,7.56,7.56,286.72000000000003,0,null,"Council Tax; CTAX - Bill Query - General Enquiry"]
["2024-03-25T09:56:07","Waste & Recycling",3.9,0,0,210.69,128.41999999999999,305.54000000000002]
["2024-03-25T09:56:09","Council tax",6.9,0,0,482.48,0,86.69]
["2024-03-25T09:56:13","General Enquiries",15.3,0,0,78.67,0,119.57899999999999]
["2024-03-25T09:57:08","General Enquiries",9.9,0,0,433.44,0,162.56700000000001]
["2024-03-25T09:57:58","Council tax",0,10.97,10.97,369.78,0,null,"Council Tax; moving form"]
["2024-03-25T09:58:42","Council tax",0,14.19,14.19,603.97,0,null,"Council Tax; Account query dd mandate"]
["2024-03-25T09:58:43","Council tax",6.1,0,0,286.47000000000003,0,120.145]
["2024-03-25T10:00:43","Council tax",0,10.44,10.44,84.8,0,null,"Council Tax; gen question about new year bills "]
["2024-03-25T10:00:56","Council tax",9.5,0,0,369.58,0,119.752]
["2024-03-25T10:01:14","Council tax",13,0,0,603.80999999999995,0,119.58]
["2024-03-25T10:01:29","General Enquiries",0,9.89,9.89,77.36,0,null,"; DEC; Other; End call; Good, no disruption and clear sound; Answered Question; No Digital Assistance"]
["2024-03-25T10:02:04","Council tax",0,5.89,11.48,280.27999999999997,3.41,null,"Council Tax"]
["2024-03-25T10:02:14","Benefits",0,4.72,4.72,152.97,312.22000000000003,null,"Rents"]
["2024-03-25T10:02:19","Rents",0,11.66,11.66,140.75,0,null,"Rents; PAYMENT"]
["2024-03-25T10:02:46","Homelink",0,7.66,7.66,505.53,0,null,"Answered Question; Directed to website for information; Directed to third party; HOU; Housing Advice and Homelink; End call; Good, no disruption and clear sound; Helped Navigating the website"]
["2024-03-25T10:02:50","Payment Line",0,13.13,13.13,89.91,0]
["2024-03-25T10:03:26","Council tax",8.8000000000000007,0,0,84.55,0,65.314999999999998]
["2024-03-25T10:03:35","Council tax",0,7.41,7.41,340.58,0,null,"Council Tax; CTAX - Bill Query - General Enquiry"]
["2024-03-25T10:03:45","General Enquiries",8.9,0,0,77.22,0,40.408000000000001]
["2024-03-25T10:03:55","Homelink",6.2,0,0,505.34,0,30.297999999999998]
["2024-03-25T10:03:57","Homelink",0,15.45,15.45,229.26,0,null,"Answered Question; HOU; Account Enquiry; End call; Good, no disruption and clear sound"]
["2024-03-25T10:04:07","Benefits",3.3,0,0,152.69,312.2,120.283]
["2024-03-25T10:04:12","Rents",3.3,0,0,0,0]
["2024-03-25T10:04:16","Rents",6.3,0,0,140.5,0,184.316]
["2024-03-25T10:04:42","Council tax",5,0,0,0.3,3.97,120.316]
["2024-03-25T10:04:53","Council tax",4.8,0,0,279.56,0,15.391]
["2024-03-25T10:04:57","General Enquiries",0,14.7,14.7,249.64,81.92,null,"Transferred to back-office; GEN; Account Enquiry; Answered questions; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-25T10:05:01","Payment Line",11.9,0,0,89.67,0,119.83]
["2024-03-25T10:05:13","Homelink",13.4,0,0,229.05,0,120.31399999999999]
["2024-03-25T10:05:16","Council tax",0,8.33,8.33,234.63,0,null,"Account query; Council Tax"]
["2024-03-25T10:05:35","General Enquiries",0,6.59,6.59,245.91,0,null,"Answered Question; HOU; Repairs; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-25T10:06:15","Council tax",5.9,0,0,340.23,0,119.845]
["2024-03-25T10:06:36","Council tax",0,5.77,5.77,329.97,0,null,"NNDR; gave email for nndr"]
["2024-03-25T10:06:52","General Enquiries",13.3,0,0,137.44,82.27,168.45500000000001]
["2024-03-25T10:07:30","General Enquiries",5.2,0,0,245.7,0,215.37799999999999]
["2024-03-25T10:07:52","Council tax",6.8,0,0,234.36,0,34.765999999999998]
["2024-03-25T10:09:16","Council tax",4.7,0,0,329.8,0,286.04899999999998]
["2024-03-25T10:10:39","Council tax",0,14.61,23.53,26.52,0]
["2024-03-25T10:11:48","Development control (aka Planning)",0,14.64,14.64,39.130000000000003,0,null,"Answered Question; DEC; Wanted Information about the Service; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-25T10:12:23","Council tax",0,21.11,21.11,242.02,0]
["2024-03-25T10:12:59","Rents",0,16.25,16.25,339.17,0]
["2024-03-25T10:13:04","General Enquiries",0,4.4400000000000004,4.4400000000000004,221.97,0,null,"Answered Question; REN; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-25T10:13:17","Council tax",12.8,0,0,16.88,0]
["2024-03-25T10:13:49","Council tax",7.6,0,0,0,0]
["2024-03-25T10:13:56","Development control (aka Planning)",13.4,0,0,39,0,12.188000000000001]
["2024-03-25T10:14:10","Council tax",0,12.2,12.2,522.55999999999995,0]
["2024-03-25T10:14:36","Rents",15.3,0,0,339.02,0,119.733]
["2024-03-25T10:14:59","General Enquiries",3.4,0,0,221.91,0,21.922000000000001]
["2024-03-25T10:15:22","Council tax",3.8,0,0,0,0]
["2024-03-25T10:15:28","Council tax",14.5,0,0,241.75,0,119.71599999999999]
["2024-03-25T10:16:43","Council tax",4.7,0,0,0,0]
["2024-03-25T10:16:49","Council tax",5.3,0,0,522.41,0,295.57799999999997]
["2024-03-25T10:17:11","Sundry Debtors",0,11.27,23.05,201.08,6.49,null,"Council Tax; sundry debs"]
["2024-03-25T10:18:29","General Enquiries",0,18.190000000000001,18.190000000000001,75.02,0,null,"Answered Question; HOU; Account Enquiry; End call; Good, no disruption and clear sound"]
["2024-03-25T10:19:13","Council tax",0,20.69,20.69,669.88,290.38,null,"Council Tax; New band query"]
["2024-03-25T10:19:25","General Enquiries",0,14.44,14.44,139.25,0,null,"Answered Question; ENV; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-25T10:19:38","Rents",0,4.1100000000000003,22.89,231.44,6.94,null,"Claim Query; Benefits"]
["2024-03-25T10:19:44","Rents",0,17.16,17.16,426.31,0,null,"Council Tax; rent payment and ct payment"]
["2024-03-25T10:19:56","Council tax",10.199999999999999,0,0,13.8,6.84,119.873]
["2024-03-25T10:20:15","Housing advice and Homelessness",0,19.89,19.89,310.01,0]
["2024-03-25T10:20:24","General Enquiries",3.4,0,0,0,0]
["2024-03-25T10:20:28","General Enquiries",12.1,0,0,74.78,0,119.35899999999999]
["2024-03-25T10:20:29","Sundry Debtors",10.9,0,0,186.8,0,119.797]
["2024-03-25T10:20:35","Rents",2.9,0,0,0,0]
["2024-03-25T10:20:39","Rents",11.8,0,0,426.08,0,69.36]
["2024-03-25T10:21:20","General Enquiries",12.9,0,0,139,0,119.64100000000001]
["2024-03-25T10:21:29","Rents",3.1,0,0,0.11,7.61,120.264]
["2024-03-25T10:21:41","Rents",17.8,0,0,230.72,0,61.344000000000001]
["2024-03-25T10:21:46","Council tax",9.6999999999999993,0,0,0,0]
["2024-03-25T10:21:58","Council tax",7.4,0,0,668.98,290.94,120.15600000000001]
["2024-03-25T10:21:59","Housing advice and Homelessness",18.5,0,0,309.61,0,119.203]
["2024-03-25T10:22:10","Council tax",0,17.95,17.95,75.78,0,null,"Council Tax; OP problems"]
["2024-03-25T10:22:44","General Enquiries",0,27.56,27.56,196.94,0]
["2024-03-25T10:23:08","General Enquiries",0,29.81,108.08,169.63,4.3,null,"; REV; NNDR Business Rates; End call; Good, no disruption and clear sound; Answered Question; No Digital Assistance"]
["2024-03-25T10:23:28","Homelink",0,32.450000000000003,219.38,602.69000000000005,158.44,null,"Answered Question; HOU; Housing Advice and Homelink; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-25T10:24:33","General Enquiries",0,106.84,106.84,322.95,0,null,"Answered Question; BEN; Account Enquiry; End call"]
["2024-03-25T10:25:00","Council tax",16.399999999999999,0,0,75.53,0,127.90600000000001]
["2024-03-25T10:25:04","General Enquiries",8.8000000000000007,0,0,0,0]
["2024-03-25T10:25:05","General Enquiries",25.9,0,0,196.69,0,119.782]
["2024-03-25T10:25:14","General Enquiries",3.9,0,0,0,0]
["2024-03-25T10:25:19","Council tax",0,14.06,14.06,0,0]
["2024-03-25T10:25:30","General Enquiries",2.2999999999999998,0,0,0.08,4.95,267.90800000000002]
["2024-03-25T10:25:48","General Enquiries",5.6,0,0,13.42,3.09,293.65600000000001]
["2024-03-25T10:25:50","Housing Services",0,44.31,104.42,114.14,4.97,null,"; HOU; Repairs; End call; Good, no disruption and clear sound; Directed to MEARS (Housing only); No Digital Assistance"]
["2024-03-25T10:25:54","General Enquiries",3.2,0,0,0,0]
["2024-03-25T10:26:53","General Enquiries",3.3,0,0,168.91,0,51.140999999999998]
["2024-03-25T10:27:01","General Enquiries",0,21.34,21.34,177.09,29.92,null,"Answered Question; Transferred to back-office; REV; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-25T10:27:39","Homelink",5.8,0,0,0,0]
["2024-03-25T10:27:46","General Enquiries",2.9,0,0,0,0]
["2024-03-25T10:27:49","Benefits",0,59.8,59.8,386.69,0,null,"Benefits; called regarding exors letter "]
["2024-03-25T10:28:12","General Enquiries",2,0,0,322.63,0,17.515999999999998]
["2024-03-25T10:28:42","General Enquiries",6.5,0,0,45.75,5.56,83.375]
["2024-03-25T10:29:09","Homelink",9.6,0,0,296.92,156.22999999999999,70.016999999999996]
["2024-03-25T10:29:28","General Enquiries",6.2,0,0,59.67,30.67,120.01600000000001]
["2024-03-25T10:30:38","Housing Services",3.1,0,0,67.55,0,37.625]
["2024-03-25T10:31:05","Benefits",4.0999999999999996,0,0,386.47,0,595.98]
["2024-03-25T10:31:29","Benefits",0,6.23,43.22,1515.97,1.59,null,"Council Tax; Benefits; Rents; CTAX/BEN/REN - Multi Query - advised of CTAX bal and additional charge, advised DHP docs required and updated BO - advised REN due on both props if still liable "]
["2024-03-25T10:34:04","General Enquiries",0,5.41,5.41,205.11,0,null,"Answered Question; HOU; Repairs; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-25T10:34:07","Council tax",4.5999999999999996,0,0,23,2.36,119.627]
["2024-03-25T10:34:39","Benefits",35.700000000000003,0,0,1492.31,0,119.72]
["2024-03-25T10:35:13","Housing advice and Homelessness",0,30,30,284.58999999999997,0,null,"Raised a back-office task; HOU; Account Enquiry; End call; Good, no disruption and clear sound"]
["2024-03-25T10:35:35","Council tax",0,10.5,10.5,418.8,0,null,"Council Tax; CTAX - Notify us of a move - eform"]
["2024-03-25T10:35:48","Summons & Recoveries",0,16.34,16.34,207.14,0,null,"Benefits; Not received new award "]
["2024-03-25T10:36:17","General Enquiries",4.0999999999999996,0,0,204.89,0,119.833]
["2024-03-25T10:37:05","Housing advice and Homelessness",27.9,0,0,284.33,0,119.517]
["2024-03-25T10:37:35","Housing advice and Homelessness",0,17.95,17.95,284.81,0,null,"Answered Question; Raised a back-office task; HOU; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance; Helped filling out an eform"]
["2024-03-25T10:37:42","Council tax",9.1,0,0,418.56,0,119.95399999999999]
["2024-03-25T10:38:39","Summons & Recoveries",14.3,0,0,206.95,0,51.14]
["2024-03-25T10:39:22","Housing advice and Homelessness",16.5,0,0,284.58,0,119.922]
["2024-03-25T10:40:46","Development control (aka Planning)",0,12.56,12.56,320.95,0,null,"Answered Question; DEC; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-25T10:41:24","Summons & Recoveries",0,6.22,23.33,960.12,543.25,null,"Council Tax; CTAX - Recoveries Query - transferred to XXXXXX"]
["2024-03-25T10:42:11","General Enquiries",0,8.75,8.75,101.94,0,null,"Answered Question; Directed to third party; GEN; Wrong Line; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-25T10:42:53","Development control (aka Planning)",10.7,0,0,320.63,0,119.376]
["2024-03-25T10:43:33","Council tax",4.8,0,0,330.45,211.23,31.812000000000001]
["2024-03-25T10:43:37","General Enquiries",0,12.23,12.23,205.56,0,null,"Answered Question; NNDR; Directed to website; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-25T10:44:06","General Enquiries",7.3,0,0,101.75,0,119.79900000000001]
["2024-03-25T10:45:06","Council tax",0,6.3,6.3,94.61,0,null,"Council Tax; copy of bill"]
["2024-03-25T10:45:11","General Enquiries",0,10.55,10.55,149.34,0,null,"; ENV; Licensing Enquiries Taxi; End call; Good, no disruption and clear sound; Answered Question; No Digital Assistance"]
["2024-03-25T10:45:32","General Enquiries",10.8,0,0,205.3,0,97.298000000000002]
["2024-03-25T10:45:41","Council tax",0,0.55000000000000004,0.55000000000000004,0,0]
["2024-03-25T10:45:49","General Enquiries",0,4.47,4.47,0,0]
["2024-03-25T10:45:53","Homelink",0,6.69,6.69,134.66999999999999,164.66,null,"Answered Question; HOU; Housing Advice and Homelink; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-25T10:46:17","Address Management",0,27.42,27.42,344.97,0,null,"Answered Question; HOU; Other; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-25T10:46:49","Waste & Recycling",0,16.98,16.98,289.58999999999997,0,null,"Domestic/householder enquiry; Missed bin; New enquiry"]
["2024-03-25T10:47:17","General Enquiries",3.3,0,0,0,0]
["2024-03-25T10:47:39","Homelink",5.3,0,0,133.78,165.36,119.33]
["2024-03-25T10:47:42","Council tax",5,0,0,94.38,0,370.505]
["2024-03-25T10:47:47","General Enquiries",9.4,0,0,149.16999999999999,0,63.484999999999999]
["2024-03-25T10:47:59","General Enquiries",0,13.2,13.2,36.479999999999997,0,null,"Answered Question; HOU; Repairs; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-25T10:47:59","Housing advice and Homelessness",0,11.7,48.89,216.23,2.2200000000000002,null,"Answered Question; HOU; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-25T10:48:13","General Enquiries",0,9.31,9.31,115.36,226.56,null,"Answered Question; ENV; Licensing Enquiries Taxi; End call; Call cuts off completely "]
["2024-03-25T10:48:43","Address Management",2.9,0,0,0,0]
["2024-03-25T10:48:48","Address Management",21.5,0,0,344.72,0,119.94]
["2024-03-25T10:49:15","Waste & Recycling",5.5,0,0,0,0]
["2024-03-25T10:49:22","Waste & Recycling",8.8000000000000007,0,0,289.44,0,120.206]
["2024-03-25T10:49:54","General Enquiries",11.9,0,0,36.31,0,94.031999999999996]
["2024-03-25T10:49:54","General Enquiries",10,0,0,11,2.92,119.82899999999999]
["2024-03-25T10:50:07","General Enquiries",8,0,0,116.5,242.97,119.69]
["2024-03-25T10:50:22","Council tax",0,30.52,30.52,428.84,0,null,"Council Tax; Account query PROV banding"]
["2024-03-25T10:50:47","Housing advice and Homelessness",9.1,0,0,204.58,0,119.971]
["2024-03-25T10:51:06","General Enquiries",0,4.91,4.91,606.66999999999996,0,null,"Answered Question; fly tipping; ENV; Other; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-25T10:52:03","Benefits",0,9.11,9.11,118.94,0,null,"Claim query; Benefits"]
["2024-03-25T10:52:42","Summons & Recoveries",15.5,0,0,406.39,333.91,128.01599999999999]
["2024-03-25T10:53:04","Council tax",13.5,0,0,0,0]
["2024-03-25T10:53:18","Council tax",14.5,0,0,428.69,0,119.735]
["2024-03-25T10:53:28","Benefits",0,18.8,25.47,381.56,188.98,null,"Rents; check account"]
["2024-03-25T10:53:32","General Enquiries",3.8,0,0,606.51,0,28.577999999999999]
["2024-03-25T10:54:04","Housing advice and Homelessness",0,9.33,9.33,73.08,68.73,null,"Answered Question; Raised a back-office task; HOU; Housing Advice and Homelink; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-25T10:54:15","Benefits",7.9,0,0,118.78,0,55.094999999999999]
["2024-03-25T10:54:16","General Enquiries",0,15.58,15.58,179.67,0]
["2024-03-25T10:54:17","General Enquiries",0,34.75,34.75,132.69999999999999,0,null,"Answered Question; ENV; Other; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-25T10:54:33","Electoral Services",0,10.77,10.77,80.77,0,null,"Raised a back-office task; ELE; Account Enquiry; End call; Good, no disruption and clear sound"]
["2024-03-25T10:55:15","General Enquiries",0,11.13,11.13,121.97,0,null,"Answered Question; REN; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-25T10:55:25","Rents",10.4,0,0,0,0]
["2024-03-25T10:55:32","Council tax",0,11.97,11.97,398.47,0,null,"Account query; Council Tax"]
["2024-03-25T10:55:37","Rents",5.5,0,0,105.16,189.86,236.12700000000001]
["2024-03-25T10:55:48","Council tax",0,11.69,11.69,186.5,0]
["2024-03-25T10:55:49","Housing advice and Homelessness",8.3000000000000007,0,0,72.89,68.73,50.406999999999996]
["2024-03-25T10:56:10","General Enquiries",14.1,0,0,179.52,0,119.736]
["2024-03-25T10:56:23","Electoral Services",8.9,0,0,80.48,0,119.205]
["2024-03-25T10:56:56","General Enquiries",33.6,0,0,132.19999999999999,0,119.58]
["2024-03-25T10:57:10","General Enquiries",10.199999999999999,0,0,121.83,0,94.048000000000002]
["2024-03-25T10:57:57","Council tax",10.5,0,0,398.25,0,39.156999999999996]
["2024-03-25T10:58:24","Council tax",4.9000000000000004,0,0,186.13,0,119.376]
["2024-03-25T11:00:40","Benefits",5.4,0,0,275.3,0,242.267]
["2024-03-25T11:00:43","General Enquiries",0,31.09,31.09,310.61,0,null,"Answered Question; Raised a back-office task; HOU; Other; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-25T11:01:49","General Enquiries",0,18.170000000000002,18.170000000000002,239.5,0,null,"Answered Question; ENV; Wanted Information about the Service; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-25T11:02:57","General Enquiries",29.8,0,0,310.36,0,48.156999999999996]
["2024-03-25T11:03:06","Benefits",0,6.69,6.69,897.22,0]
["2024-03-25T11:03:25","General Enquiries",16.8,0,0,239.26,0,27.484000000000002]
["2024-03-25T11:03:57","Electoral Services",0,11.75,11.75,288.76,163.81,null,"Answered Question; Directed to website for information; ELE; Wanted Information about the Service; End call; Good, no disruption and clear sound; Helped Navigating the website"]
["2024-03-25T11:04:15","Rents",0,27.59,27.59,243.77,31.44,null,"Rents; amount query"]
["2024-03-25T11:04:41","Council tax",0,14.19,21.09,205.55,0]
["2024-03-25T11:05:08","Council tax",0,8.9700000000000006,8.9700000000000006,149.19999999999999,0,null,"Council Tax; Audio was scrambled"]
["2024-03-25T11:05:21","Benefits",5.5,0,0,897.05,0,120.315]
["2024-03-25T11:05:23","Council tax",12.9,0,0,28.08,0]
["2024-03-25T11:05:30","General Enquiries",0,6.88,6.88,199.3,18.97,null,"Answered Question; BEN; Account Enquiry; End call"]
["2024-03-25T11:05:44","Electoral Services",10.199999999999999,0,0,288.05,164.25,23.719000000000001]
["2024-03-25T11:06:06","Council tax",5.8,0,0,169.41,0,119.798]
["2024-03-25T11:06:10","Council tax",0,100.06,100.06,193.8,0,null,"Council Tax; check form was received "]
["2024-03-25T11:06:28","General Enquiries",0,70.25,70.25,216.67,0,null,"Answered Question; Directed to complete online form; NNDR; Directed to eform; End call; Good, no disruption and clear sound; Helped Navigating the website"]
["2024-03-25T11:06:33","Rents",25.6,0,0,243.48,31.41,179.142]
["2024-03-25T11:06:54","Benefits",0,127.52,127.52,149.28,0]
["2024-03-25T11:07:30","Waste & Recycling",0,165.7,530.83000000000004,287.27999999999997,2.4500000000000002,null,"Domestic/householder enquiry; Bins Collection Schedule; New enquiry; No Digital Assistance; Escalated via email to back-office ; Blue bin collection"]
["2024-03-25T11:07:45","Council tax",7.4,0,0,148.94999999999999,0,119.58]
["2024-03-25T11:07:52","General Enquiries",5.8,0,0,199.16,18.95,7.625]
["2024-03-25T11:08:09","General Enquiries",0,246.09,246.09,293.27,0,null,"Answered Question; REV; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-25T11:08:42","Housing Services",0,232.89,487.25,297.67,1.95,null,"Answered Question; Raised a back-office task; HOU; Lifelines; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-25T11:09:25","Council tax",8.6999999999999993,0,0,193.56,0,168.72]
["2024-03-25T11:09:28","General Enquiries",4,0,0,216.44,0,119.81399999999999]
["2024-03-25T11:09:33","Council tax",0,223.69,223.69,337.16,0,null,"Council Tax; CTAX - Multi Query - Copy bill requested, advised of email to reset OP as links not working"]
["2024-03-25T11:11:02","Benefits",15.3,0,0,149.11000000000001,0,119.907]
["2024-03-25T11:12:23","General Enquiries",4.5999999999999996,0,0,23.86,2.97,120.032]
["2024-03-25T11:12:44","Benefits",0,52.78,52.78,716.48,0,null,"Council Tax; Benefits; help with portal"]
["2024-03-25T11:13:20","General Enquiries",0,31.2,31.2,1378.48,85.19]
["2024-03-25T11:13:52","General Enquiries",3.1,0,0,293,0,57.234000000000002]
["2024-03-25T11:14:05","Homelink",0,162.51,162.51,0,0]
["2024-03-25T11:14:09","Housing advice and Homelessness",0,501.63,501.63,354.13,0,null,"Answered Question; Directed to complete online form; Directed to third party; HOU; Housing Advice and Homelink; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-25T11:14:24","Fraud",0,41.09,338.19,329.26,6.75,null,"Council Tax; CTAX - Bill query - Transferred to Compliance"]
["2024-03-25T11:14:56","General Enquiries",7.4,0,0,28.73,2.5499999999999998,119.71899999999999]
["2024-03-25T11:15:09","Council tax",39.799999999999997,0,0,336.89,0,119.221]
["2024-03-25T11:15:15","Benefits",0,112.28,708.97,156.69,9.8800000000000008,null,"Transferred to Correct Queue ; BEN; Other; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-25T11:15:37","Waste & Recycling",17.5,0,0,0,0]
["2024-03-25T11:15:49","Benefits",4.3,0,0,716.24,0,50.140999999999998]
["2024-03-25T11:15:57","General Enquiries",3.3,0,0,1378.28,85.2,504.93799999999999]
["2024-03-25T11:16:21","Council tax",0,146.97,310.55,330.75,2.95,null,"Council Tax; CTAX - Bill Query - General Enquiry"]
["2024-03-25T11:16:33","General Enquiries",0,21.44,21.44,0,0]
["2024-03-25T11:17:19","Benefits",0,410.94,410.94,434.42,166.19,null,"Benefits"]
["2024-03-25T11:17:36","Council tax",4,0,0,88.39,7.44,119.57899999999999]
["2024-03-25T11:18:40","Electoral Services",0,115.94,567.30999999999995,238.36,3.17,null,"Answered Question; Raised a back-office task; ELE; Enquiry about Voting Methods; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-25T11:18:43","General Enquiries",0,197.7,197.7,0,0]
["2024-03-25T11:18:54","Waste & Recycling",6.6,0,0,262.91000000000003,0,119.626]
["2024-03-25T11:19:14","General Enquiries",6.4,0,0,52.44,10.61,119.73699999999999]
["2024-03-25T11:19:18","General Enquiries",0,261.72000000000003,261.72000000000003,134.44,0,null,"Answered Question; REV; Change of Address; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-25T11:19:47","Housing Services",2.5,0,0,268.41000000000003,0,119.32899999999999]
["2024-03-25T11:21:12","Benefits",0,165.45,165.45,0,0]
["2024-03-25T11:21:18","Council tax",4.5,0,0,330.44,3.34,20.297000000000001]
["2024-03-25T11:22:09","Licensing",0,415.38,415.38,86.25,0,null,"Taxi Vehicle License; Other (specify in summary notes); New enquiry; No Digital Assistence ; Information Provided; Waiting on response from taxi email"]
["2024-03-25T11:22:15","Benefits",0,309.45,309.45,0,0]
["2024-03-25T11:22:17","General Enquiries",0,202.31,202.31,0,0]
["2024-03-25T11:22:26","Housing advice and Homelessness",4.5,0,0,0,0]
["2024-03-25T11:22:26","General Enquiries",4.2,0,0,23.84,3.56,119.84399999999999]
["2024-03-25T11:22:29","Rents",0,301.13,301.13,143.88999999999999,216.89,null,"Rents; account query"]
["2024-03-25T11:22:33","Homelink",1.4,0,0,0,0]
["2024-03-25T11:22:42","Licensing",0,444.01,621.03,335.74,92.53,null,"Taxi Vehicle License; New license; Chase Call; No Digital Assistence ; Information Provided; chase plate with new application"]
["2024-03-25T11:23:28","Housing advice and Homelessness",41.9,0,0,353.88,0,17.562999999999999]
["2024-03-25T11:24:07","Homelink",16.2,0,0,259.38,44.2,47.530999999999999]
["2024-03-25T11:24:11","Fraud",3.6,0,0,240.19,0,120.252]
["2024-03-25T11:24:28","Rents",0,380.45,380.45,161.66999999999999,0]
["2024-03-25T11:24:37","Homelink",7.2,0,0,3093.44,42.86,null,"Answered Question; HOU; Housing Advice and Homelink; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-25T11:24:41","Waste & Recycling",0,196.97,375.25,25.73,1.72,null,"Transferred to Correct Queue ; ENV; Refuse and Recycling Specific Advice; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-25T11:24:56","Environmental Health",0,345.09,570.05999999999995,108.52,2.8,null,"Answered Question; BEN; Account Enquiry; End call"]
["2024-03-25T11:24:59","General Enquiries",7,0,0,46.78,7.34,120.032]
["2024-03-25T11:25:19","General Enquiries",8.6,222.45,222.45,258.8,6.24,null,"Transferred to Correct Queue ; BUI; Wanted Information about the Service; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-25T11:25:24","General Enquiries",26,0,0,134.30000000000001,0,119.642]
["2024-03-25T11:25:26","General Enquiries",0,344.08,344.08,287.39,0,null,"Answered Question; REV; Payment; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-25T11:26:20","Benefits",3.1,0,0,132.69999999999999,198.59,34.829000000000001]
["2024-03-25T11:28:12","Rents",7.5,0,0,143.22,217.28,311.613]
["2024-03-25T11:28:32","Council tax",0,37.130000000000003,37.130000000000003,0,0]
["2024-03-25T11:29:07","Council tax",0,153.97,153.97,252.3,289.11,null,"Council Tax; Query on DD"]
["2024-03-25T11:29:51","Council tax",0,177.19,177.19,167.69,0,null,"Council Tax; CTAX - Bill Query - Advised to wait for documents to be processed"]
["2024-03-25T11:30:06","General Enquiries",2.9,0,0,25.25,2.44,120.315]
["2024-03-25T11:30:06","Licensing",3.7,0,0,86.03,0,119.455]
["2024-03-25T11:30:17","Benefits",5.2,0,0,102.95,0,119.57899999999999]
["2024-03-25T11:30:23","Electoral Services",6.5,0,0,214.03,0,119.502]
["2024-03-25T11:30:52","Waste & Recycling",0,226.44,226.44,400.88,0,null,"Domestic/householder enquiry; Missed bin; Complaint; Helped filling out an eForm; Information Provided; Official Complaint Raised; no further admin (+1)"]
["2024-03-25T11:31:30","Council tax",0,217.88,217.88,114.23,0]
["2024-03-25T11:31:38","Benefits",3.5,0,0,409.11,0,86.188000000000002]
["2024-03-25T11:31:49","Benefits",3.6,0,0,401.94,0,null,"Benefits; Am I eligible?"]
["2024-03-25T11:32:20","Licensing",3.6,0,0,192.8,93.17,40.859000000000002]
["2024-03-25T11:32:40","General Enquiries",5.3,0,0,32.61,3.58,119.471]
["2024-03-25T11:32:57","Rents",3.5,0,0,161.5,0,119.423]
["2024-03-25T11:33:27","General Enquiries",0,136.91,136.91,1126.6300000000001,38.11,null,"Answered Question; bulky waste booked; BEN; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-25T11:33:37","General Enquiries",7.7,0,0,287.19,0,119.408]
["2024-03-25T11:33:38","General Enquiries",0,179.34,179.34,202.13,0]
["2024-03-25T11:34:06","Council tax",10.7,0,0,252.08,289.11,84.424000000000007]
["2024-03-25T11:34:48","General Enquiries",0,225.08,225.08,353.01,0,null,"Answered Question; REV; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-25T11:35:23","Council tax",5.0999999999999996,0,0,167.45,0,119.517]
["2024-03-25T11:36:04","Waste & Recycling",27.6,0,0,400.58,0,40.078000000000003]
["2024-03-25T11:36:56","Environmental Health",11.9,0,0,75.27,0,22.922000000000001]
["2024-03-25T11:37:31","General Enquiries",0,51.44,51.44,382.66,0,null,"Answered Question; REV; Wanted Information about the Service; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-25T11:37:31","Council tax",0,91.05,91.05,262.58999999999997,0,null,"Council Tax; CTAX - Payment - Made payment "]
["2024-03-25T11:37:43","Council tax",2.8,0,0,114.03,0,119.86]
["2024-03-25T11:37:48","General Enquiries",0,113.13,113.13,483.84,0]
["2024-03-25T11:37:52","General Enquiries",2.8,0,0,1126.45,38.14,483.79599999999999]
["2024-03-25T11:38:47","General Enquiries",2.1,0,0,201.88,0,119.828]
["2024-03-25T11:39:33","General Enquiries",4.8,0,0,352.78,0,326.23200000000003]
["2024-03-25T11:40:02","Licensing",4.7,0,0,142.44999999999999,0,32.234999999999999]
["2024-03-25T11:40:17","Council tax",5.9,0,0,262.45,0,119.92]
["2024-03-25T11:40:32","General Enquiries",2.1,0,0,382.5,0,119.765]
["2024-03-25T11:41:42","General Enquiries",12.3,0,0,483.69,0,119.65600000000001]
["2024-03-25T11:41:52","General Enquiries",0,29.84,29.84,224.72,0,null,"Answered Question; REV; Bill Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-25T11:43:24","Business Rates",0,160.44999999999999,160.44999999999999,1245.52,0,null,"NNDR; NNDR - Rate Query - Advised to contact NNDR with evidence"]
["2024-03-25T11:43:43","Rents",0,7.95,7.95,1191.73,159.75,null,"Benefits; Chasing DHP.  Did a HA self referral too"]
["2024-03-25T11:44:20","General Enquiries",28.4,0,0,224.51,0,11.843999999999999]
["2024-03-25T11:45:01","Rents",0,142.66,142.66,268.02,0,null,"Rents; Account query"]
["2024-03-25T11:45:23","Benefits",0,132.09,132.09,169.28,0]
["2024-03-25T11:45:28","Rents",0,310.14,310.14,147.08000000000001,229.06,null,"Rents; asked for another level of security  on rent acc"]
["2024-03-25T11:45:35","General Enquiries",0,10.61,10.61,1026.3399999999999,0,null,"Answered Question; REV; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-25T11:45:51","Rents",6.6,0,0,1191.08,160.16999999999999,44.314999999999998]
["2024-03-25T11:47:00","General Enquiries",0,231.48,231.48,57.88,0,null,"Answered Question; BEN; Account Enquiry; End call"]
["2024-03-25T11:48:14","General Enquiries",9,0,0,1026.1400000000001,0,119.83]
["2024-03-25T11:48:46","Business Rates",8.6,0,0,1245.33,0,119.861]
["2024-03-25T11:48:59","Rents",13,0,0,267.83999999999997,0,119.26600000000001]
["2024-03-25T11:49:23","Council tax",0,165.77,165.77,0,0]
["2024-03-25T11:49:51","Benefits",1.9,0,0,169.03,0,296.82900000000001]
["2024-03-25T11:50:44","General Enquiries",0,186.25,186.25,154.16,0,null,"Answered Question; BEN; Account Enquiry; End call"]
["2024-03-25T11:51:59","Rents",22.9,0,0,146.38,229.51,90.283000000000001]
["2024-03-25T11:52:32","Housing advice and Homelessness",0,293.89,293.89,0,0]
["2024-03-25T11:52:54","General Enquiries",10.199999999999999,0,0,57.63,0,119.938]
["2024-03-25T11:53:05","Electoral Services",0,380.98,380.98,122.98,0,null,"Answered Question; BEN; Account Enquiry; End call"]
["2024-03-25T11:53:25","Council tax",0,332.97,332.97,215.59,0,null,"Council Tax; ct query"]
["2024-03-25T11:53:29","General Enquiries",0,190.94,190.94,104.59,84.44,null,"Answered Question; ENV; Other; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-25T11:53:42","General Enquiries",0,148.61000000000001,148.61000000000001,175.19,0,null,"Answered Question; REV; Wanted Information about the Service; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-25T11:53:52","Council tax",0,398.06,398.06,149.11000000000001,0,null,"Council Tax; Account query"]
["2024-03-25T11:54:28","Council tax",0,423.34,1034.8,671.08,54.56,null,"Council Tax; CTAX - Bill Query - General Enquiry"]
["2024-03-25T11:54:36","Summons & Recoveries",0,431.78,692.45,222.11,195.81,null,"Council Tax; Recoveries call"]
["2024-03-25T11:55:41","Council tax",7.7,0,0,0,0]
["2024-03-25T11:55:50","General Enquiries",3.1,0,0,0,0]
["2024-03-25T11:56:01","Council tax",1.8,0,0,0,0]
["2024-03-25T11:56:04","General Enquiries",16,0,0,153.94999999999999,0,119.45399999999999]
["2024-03-25T11:56:13","Homelink",0,464.81,464.81,231.97,0,null,"; HOU; Housing Advice and Homelink; End call; Good, no disruption and clear sound; Answered Question; No Digital Assistance"]
["2024-03-25T11:57:42","Council tax",1.3,0,0,180.23,0,264.10199999999998]
["2024-03-25T11:57:56","General Enquiries",7.9,0,0,174.94,0,120.11199999999999]
["2024-03-25T11:57:58","Council tax",3.5,0,0,171.66,0]
["2024-03-25T11:58:10","Licensing",0,304.97000000000003,657.47,99.73,3.88,null,"Taxi Vehicle License; New license; New enquiry; No Digital Assistence ; Waiting on response from taxi email"]
["2024-03-25T11:58:34","Development control (aka Planning)",0,380.03,702.98,308.41000000000003,6.44,null,"Answered Question; DEC; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-25T11:58:42","General Enquiries",8.1,0,0,104.34,84.47,119.88]
["2024-03-25T11:58:49","Summons & Recoveries",0,331.44,497.16,1.92,3.53,null,"Council Tax"]
["2024-03-25T11:59:50","Waste & Recycling",0,304.3,304.3,37.770000000000003,0,null,"Domestic/householder enquiry; Missed bin; New enquiry; called customer back "]
["2024-03-25T12:00:54","Electoral Services",19.399999999999999,0,0,122.77,0,70.83]
["2024-03-25T12:01:17","Council tax",0,217.08,217.08,98.44,0,null,"Council Tax; Account query"]
["2024-03-25T12:01:42","Council tax",0,217.38,217.38,283.98,0,null,"Council Tax"]
["2024-03-25T12:01:49","Council tax",9.8000000000000007,0,0,215.33,0,101.081]
["2024-03-25T12:02:28","Benefits",0,225.86,799.36,1191.08,293.94,null,"Benefits; Food bank voucher request"]
["2024-03-25T12:03:00","Council tax",7.6,0,0,148.76,0,119.23699999999999]
["2024-03-25T12:03:34","General Enquiries",0,282.83999999999997,282.83999999999997,0,0]
["2024-03-25T12:04:01","Council tax",7.5,0,0,51.97,2.5,120.01900000000001]
["2024-03-25T12:04:15","Council tax",4.3,0,0,32.06,5.22,8.423]
["2024-03-25T12:04:31","Benefits",0,190.36,680.98,258.92,2.5,null,"Council Tax; ct query"]
["2024-03-25T12:04:58","Housing Services",0,226.27,696.66,55.73,2.97,null,"Couldn't be heard; GEN; Other; End call; Cannot hear the customer or the customer cannot hear you; No Digital Assistance"]
["2024-03-25T12:05:06","General Enquiries",2.2999999999999998,0,0,31.58,4.4400000000000004,20.562999999999999]
["2024-03-25T12:05:38","Homelink",4.0999999999999996,0,0,231.83,0,38.844000000000001]
["2024-03-25T12:05:47","Council tax",0,282.27999999999997,385.97,605.48,366.92,null,"Council Tax"]
["2024-03-25T12:06:06","Council tax",0,284.52999999999997,284.52999999999997,296.05,0,null,"Council Tax"]
["2024-03-25T12:06:07","Summons & Recoveries",11.4,0,0,1.63,4.05,81.688999999999993]
["2024-03-25T12:06:44","Council tax",0,269.58999999999997,269.58999999999997,203.39,0,null,"Council Tax; CTAX - Bill Query - General Enquiry"]
["2024-03-25T12:07:06","General Enquiries",5.5,0,0,51.63,6.84,119.441]
["2024-03-25T12:07:17","Waste & Recycling",2.7,0,0,37.520000000000003,0,237.88]
["2024-03-25T12:07:32","General Enquiries",6.5,0,0,68.72,1.75,120.04900000000001]
["2024-03-25T12:07:39","Council tax",9.1999999999999993,0,0,98.25,0,120.08]
["2024-03-25T12:07:47","Council tax",2.7,0,0,283.83,0,50.313000000000002]
["2024-03-25T12:09:15","Summons & Recoveries",3.8,0,0,188.99,191.39,160.70500000000001]
["2024-03-25T12:10:00","Housing Services",0,147.72,694.22,176.05,336.61,null,"Answered Question; BEN; Account Enquiry; End call"]
["2024-03-25T12:10:12","Council tax",5.6,0,0,35.39,2.95,119.313]
["2024-03-25T12:10:14","Benefits",3.3,0,0,192.02,54.09,120.345]
["2024-03-25T12:10:50","General Enquiries",4.2,0,0,43.38,3.31,119.938]
["2024-03-25T12:11:14","Council tax",0,163.41999999999999,163.41999999999999,0,0]
["2024-03-25T12:11:27","Licensing",10.8,0,0,67.63,0,119.876]
["2024-03-25T12:11:29","Benefits",0,525.59,525.59,221.47,0,null,"Claim query; Benefits"]
["2024-03-25T12:11:42","Development control (aka Planning)",33.5,0,0,0,0]
["2024-03-25T12:11:57","Homelink",0,206.19,1096.25,522.28,231.69,null,"Answered Question; Raised a back-office task; HOU; Housing Advice and Homelink; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-25T12:12:57","Council tax",9.8000000000000007,0,0,20.55,0]
["2024-03-25T12:13:26","Council tax",3.3,0,0,295.83,0,22.515999999999998]
["2024-03-25T12:13:29","Development control (aka Planning)",4.4000000000000004,0,0,256.08,0,74.094999999999999]
["2024-03-25T12:13:30","Council tax",5.5,0,0,0,0]
["2024-03-25T12:13:31","Council tax",0,223.59,223.59,398.67,0]
["2024-03-25T12:13:36","General Enquiries",7,0,0,0,0]
["2024-03-25T12:13:43","Council tax",9.1,0,0,203.24,0,119.751]
["2024-03-25T12:14:37","General Enquiries",2.2000000000000002,0,0,26.34,3.31,119.142]
["2024-03-25T12:14:48","Council tax",23.7,0,0,479.7,367.28,46.890999999999998]
["2024-03-25T12:15:02","General Enquiries",0,238.27,238.27,368.64,0,null,"Answered Question; REV; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-25T12:15:20","Housing advice and Homelessness",0,644.30999999999995,644.30999999999995,100.67,135.61000000000001,null,"Answered Question; BEN; Account Enquiry; End call; Good, no disruption and clear sound"]
["2024-03-25T12:15:22","Licensing",0,632.91,632.91,214.17,311.56,null,"Taxi Vehicle License; Other (specify in summary notes); New enquiry; No Digital Assistence ; Information Provided; Taxi query"]
["2024-03-25T12:15:27","Council tax",0,656.83,656.83,365.47,0,null,"Council Tax"]
["2024-03-25T12:15:42","General Enquiries",0,376.92,376.92,0,0]
["2024-03-25T12:16:04","Council tax",0,592.66999999999996,592.66999999999996,275.58999999999997,0,null,"Council Tax; CTAX - Bill Query - General Enquiry"]
["2024-03-25T12:16:43","Electoral Services",0,1013.27,1013.27,317.41000000000003,0,null,"Answered Question; ELE; Account Enquiry; End call; Good, no disruption and clear sound; Helped filling out an eform"]
["2024-03-25T12:17:10","General Enquiries",6.5,0,0,13.94,4.3899999999999997,119.407]
["2024-03-25T12:18:21","Benefits",2.2999999999999998,0,0,485.24,293.2,56.125]
["2024-03-25T12:18:49","Council tax",2.8,0,0,24.97,0,8.2810000000000006]
["2024-03-25T12:18:51","Licensing",0,737.56,737.56,0,0]
["2024-03-25T12:19:06","Benefits",1.7,0,0,222.91,0,283.08300000000003]
["2024-03-25T12:19:11","Council tax",0,0,0,21.16,0,null,"Council Tax"]
["2024-03-25T12:19:17","Council tax",6.3,0,0,425.34,0,119.422]
["2024-03-25T12:19:26","Housing Services",6.8,0,0,11.86,0,156.18799999999999]
["2024-03-25T12:19:37","General Enquiries",4.8,0,0,368.42,0,274.92500000000001]
["2024-03-25T12:19:42","Council tax",2.8,0,0,398.5,0,120.39100000000001]
["2024-03-25T12:19:53","Rents",0,716.94,716.94,0,0]
["2024-03-25T12:20:24","Council tax",0,743.36,743.36,137.33000000000001,0,null,"Council Tax; ct query"]
["2024-03-25T12:21:17","Environmental Health",0,763.59,1135.95,1528.42,23.55,null,"Transferred to Correct Queue ; ENV; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-25T12:21:22","Council tax",0,714.47,714.47,388.55,0,null,"Council Tax"]
["2024-03-25T12:22:08","General Enquiries",0,213.95,213.95,0,0]
["2024-03-25T12:22:15","General Enquiries",0,829.64,829.64,245.75,0,null,"; REV; Other; End call; Good, no disruption and clear sound; Raised a back-office task; No Digital Assistance"]
["2024-03-25T12:22:22","Benefits",3.5,0,0,221.33,0,89.031999999999996]
["2024-03-25T12:22:47","Waste & Recycling",0,746.01,746.01,189.3,0,null,"Domestic/householder enquiry; Missed bin; New enquiry; No Digital Assistance; Customer disconnected"]
["2024-03-25T12:23:04","Development control (aka Planning)",0,893.01,893.01,257.99,84.86,null,"Answered Question; BEN; Account Enquiry; End call"]
["2024-03-25T12:24:06","Housing Services",10.5,0,0,150.38999999999999,332.45,8.2810000000000006]
["2024-03-25T12:24:33","Electoral Services",0,40.340000000000003,40.340000000000003,0,0]
["2024-03-25T12:27:35","Housing advice and Homelessness",9.6,0,0,100.38,135.63,220.096]
["2024-03-25T12:27:38","Licensing",8.4,0,0,213.58,311.95,87.341999999999999]
["2024-03-25T12:28:00","General Enquiries",0,195.52,195.52,0,0]
["2024-03-25T12:28:03","General Enquiries",0,538.16999999999996,538.16999999999996,60.2,0,null,"Transferred to Correct Queue ; ENV; Trade Waste enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-25T12:28:27","Council tax",33.9,0,0,365.3,0,41.25]
["2024-03-25T12:28:30","Council tax",2.5,0,0,275.27999999999997,0,117.283]
["2024-03-25T12:28:49","General Enquiries",0,86.36,86.36,0,0]
["2024-03-25T12:29:36","Council tax",0,164.53,164.53,0,0]
["2024-03-25T12:30:14","Waste & Recycling",0,504.08,504.08,194.36,0,null,"Domestic/householder enquiry; Green bin permit request; Chase Call; No Digital Assistance; Information Provided"]
["2024-03-25T12:30:55","General Enquiries",0,444.75,444.75,854.7,0,null,"Answered Question; BEN; Account Enquiry; End call"]
["2024-03-25T12:31:25","General Enquiries",0,296.39,296.39,0,0]
["2024-03-25T12:32:20","Homelink",6.6,0,0,507.11,228.39,24.657]
["2024-03-25T12:33:26","Council tax",0,359.66,359.66,574.97,318.83,null,"Council Tax; Move form"]
["2024-03-25T12:34:22","General Enquiries",0,120.28,120.28,0,0]
["2024-03-25T12:34:22","Rents",1.2,0,0,120.81,111.05,117.827]
["2024-03-25T12:34:39","Rents",2.5,0,0,113.23,111.03,null,"Rents; directed to email"]
["2024-03-25T12:35:20","Electoral Services",7.8,0,0,317.16000000000003,0,119.047]
["2024-03-25T12:35:23","Council tax",9.1999999999999993,0,0,137.19,0,122.374]
["2024-03-25T12:35:25","Council tax",0,332.09,332.09,550.55999999999995,0,null,"Payment method change; Council Tax"]
["2024-03-25T12:35:49","Council tax",2.6,0,0,388.38,0,120.14100000000001]
["2024-03-25T12:35:49","General Enquiries",5,0,0,45.3,2.33,119.654]
["2024-03-25T12:35:58","Waste & Recycling",7.8,0,0,189.03,0,69.421000000000006]
["2024-03-25T12:36:02","Council tax",0,350.7,350.7,618.88,0,null,"Council Tax; refund request form "]
["2024-03-25T12:36:13","Council tax",0,372.39,372.39,931.63,0,null,"Council Tax; account query"]
["2024-03-25T12:38:01","General Enquiries",3,0,0,245.61,0,90.718999999999994]
["2024-03-25T12:38:43","General Enquiries",8.6999999999999993,0,0,60,0,119.593]
["2024-03-25T12:39:16","Payment Line",0,57.45,57.45,0,0]
["2024-03-25T12:39:53","Development control (aka Planning)",9.1999999999999993,0,0,257.86,84.86,115.953]
["2024-03-25T12:40:03","Council tax",0,156.81,156.81,261.75,0,null,"Council Tax; sent SMI eform "]
["2024-03-25T12:40:27","Waste & Recycling",31,0,0,194.2,0,41.375]
["2024-03-25T12:40:28","General Enquiries",3,0,0,854.56,0,398.25599999999997]
["2024-03-25T12:41:00","General Enquiries",0,349.97,349.97,142.83000000000001,0]
["2024-03-25T12:41:53","Council tax",5.5,0,0,574.73,318.8,205.083]
["2024-03-25T12:42:30","Electoral Services",0,438.66,754.34,254.41,1.61,null,"; ELE; Account Enquiry; End call; Good, no disruption and clear sound; Answered Question; Raised a back-office task; No Digital Assistance"]
["2024-03-25T12:42:47","Environmental Health",7.6,0,0,10.5,22.22,313.11200000000002]
["2024-03-25T12:43:17","Council tax",0,160.94999999999999,160.94999999999999,0,0]
["2024-03-25T12:43:43","Council tax",3.4,0,0,550.38,0,43.813000000000002]
["2024-03-25T12:43:58","General Enquiries",0,85.94,85.94,0,0]
["2024-03-25T12:44:21","Council tax",9.6,0,0,618.66999999999996,0,46.531999999999996]
["2024-03-25T12:44:30","Council tax",0,353.78,353.78,132.31,0,null,"Council Tax; moving out- directed to web "]
["2024-03-25T12:44:55","Council tax",1.9,0,0,931.34,0,100.61]
["2024-03-25T12:45:16","Council tax",2.7,0,0,261.55,0,17.532]
["2024-03-25T12:45:38","General Enquiries",0,198.44,198.44,0,0]
["2024-03-25T12:46:06","Benefits",0,407.19,407.19,254.13,163.98]
["2024-03-25T12:47:12","General Enquiries",0,353.77,353.77,310.19,0,null,"Answered Question; Directed to website for information; Raised a back-office task; BEN; Change of Address; End call; Good, no disruption and clear sound; Helped Navigating the website"]
["2024-03-25T12:48:42","General Enquiries",1.6,0,0,142.63,0,119.926]
["2024-03-25T12:49:37","Council tax",0,212.83,212.83,428.99,0]
["2024-03-25T12:50:37","Summons & Recoveries",0,162.41999999999999,162.41999999999999,0,0]
["2024-03-25T12:50:49","Council tax",0,165.45,165.45,0,0]
["2024-03-25T12:51:28","General Enquiries",0,393.77,393.77,34.979999999999997,0,null,"BEN; Account Enquiry; End call; Cannot hear the customer or the customer cannot hear you"]
["2024-03-25T12:51:31","General Enquiries",0,129.84,129.84,0,0]
["2024-03-25T12:51:39","General Enquiries",3.4,0,0,34.56,2.08,11.843]
["2024-03-25T12:52:06","Benefits",0,363.75,363.75,0,0]
["2024-03-25T12:52:25","General Enquiries",0,371.23,371.23,0,0]
["2024-03-25T12:52:31","General Enquiries",15.1,0,0,0,0]
["2024-03-25T12:53:01","Council tax",2.7,0,0,132.03,0,119.642]
["2024-03-25T12:53:08","General Enquiries",6.6,0,0,0,0]
["2024-03-25T12:53:16","Benefits",2.1,0,0,0,0,103.126]
["2024-03-25T12:53:42","General Enquiries",3.3,0,0,136.25,0,76.563000000000002]
["2024-03-25T12:54:00","General Enquiries",5.5,0,0,126.09,0,null,"; ENV; Other; End call; Good, no disruption and clear sound; Answered Question; No Digital Assistance"]
["2024-03-25T12:54:35","Council tax",0,260.73,260.73,0,8.2799999999999994,null,"Council Tax; hold music"]
["2024-03-25T12:55:03","Benefits",3,0,0,253.97,163.91,142.673]
["2024-03-25T12:55:10","General Enquiries",3.8,0,0,310.05,0,119.97]
["2024-03-25T12:55:17","General Enquiries",0,324.83,324.83,98.59,0,null,"Answered Question; REV; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-25T12:55:26","General Enquiries",0,313.64,313.64,154.94,0]
["2024-03-25T12:55:39","Council tax",4.0999999999999996,0,0,428.76,0,119.672]
["2024-03-25T12:55:44","Rents",0,291.06,291.06,0,0]
["2024-03-25T12:55:55","General Enquiries",0,323.19,323.19,131.36000000000001,0,null,"Answered Question; BEN; Other; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-25T12:56:05","Council tax",0,241.14,241.14,204.78,0,null,"Council Tax; moving form"]
["2024-03-25T12:56:36","Waste & Recycling",0,387.69,520,281.94,4.3099999999999996,null,"Other (specify in summary notes); New bin request/ Replacement; New enquiry; No Digital Assistance; second black bin query"]
["2024-03-25T12:57:32","Electoral Services",3.4,0,0,219.42,0,289.08]
["2024-03-25T12:57:51","Summons & Recoveries",13.3,0,0,1467.06,232.05,202.624]
["2024-03-25T12:57:59","Housing advice and Homelessness",0,237.66,237.66,543.59,0]
["2024-03-25T12:58:12","General Enquiries",0,340.08,340.08,409.8,180.75,null,"; ENV; Other; End call; Good, no disruption and clear sound; Answered Question; No Digital Assistance"]
["2024-03-25T12:58:20","Summons & Recoveries",7.3,0,0,1456.08,231.63,null,"Council Tax; payment method change "]
["2024-03-25T12:58:23","General Enquiries",0,120.47,120.47,0,0]
["2024-03-25T13:00:20","General Enquiries",5.2,0,0,34.799999999999997,0,119.81399999999999]
["2024-03-25T13:00:38","General Enquiries",0,196.26,196.26,0,0]
["2024-03-25T13:00:50","Council tax",8,0,0,679.83,157.24,58.517000000000003]
["2024-03-25T13:01:17","Council tax",4.7,0,0,669.58,157.25,null,"Council Tax; Reminder letter query"]
["2024-03-25T13:01:24","Council tax",2.7,0,0,0.86,6.97,99.391000000000005]
["2024-03-25T13:02:12","General Enquiries",1.6,0,0,0,0]
["2024-03-25T13:02:17","Homelink",0,159.13,159.13,124.55,0,null,"Answered Question; HOU; Housing Advice and Homelink; End call; Good, no disruption and clear sound"]
["2024-03-25T13:02:25","General Enquiries",0,150.09,150.09,14.52,0,null,"BEN; Account Enquiry; End call; Audio Disruption including low volume, crackle and cut outs "]
["2024-03-25T13:02:26","General Enquiries",7.2,0,0,154.69999999999999,0,119.5]
["2024-03-25T13:02:36","General Enquiries",0,183.7,183.7,155.36000000000001,0,null,"Answered Question; Directed to website for information; REV; Change of Address; End call; Good, no disruption and clear sound; Helped Navigating the website"]
["2024-03-25T13:02:39","Council tax",2.2000000000000002,0,0,204.55,0,28.109000000000002]
["2024-03-25T13:02:42","General Enquiries",0,140.36000000000001,140.36000000000001,106.08,0]
["2024-03-25T13:02:44","General Enquiries",0,91.44,91.44,0,0]
["2024-03-25T13:02:51","Rents",0,143.59,143.59,346.33,0]
["2024-03-25T13:03:02","General Enquiries",9.6,0,0,0,0]
["2024-03-25T13:03:06","General Enquiries",10.7,0,0,98.36,0,112.923]
["2024-03-25T13:03:18","General Enquiries",2.2000000000000002,0,0,131.19999999999999,0,172.173]
["2024-03-25T13:03:36","Housing advice and Homelessness",3.6,0,0,543.41999999999996,0,119.893]
["2024-03-25T13:04:29","General Enquiries",0.9,0,0,89.19,0,14.11]
["2024-03-25T13:04:44","General Enquiries",0,232.61,232.61,189.38,0,null,"Answered Question; REV; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-25T13:04:53","General Enquiries",3.9,0,0,60.52,5.03,30.702999999999999]
["2024-03-25T13:04:56","Licensing",0,98.02,98.02,180.72,181.38,null,"Taxi Vehicle License; Other (specify in summary notes); New enquiry; No Digital Assistence ; Directed to website for information.; Call not related to Council Services"]
["2024-03-25T13:05:07","General Enquiries",6.9,0,0,76.88,0,null,"Answered Question; REV; Account Enquiry; End call; Good, no disruption and clear sound; Helped Navigating the website"]
["2024-03-25T13:06:05","General Enquiries",3.4,0,0,408.99,181.33,119.55]
["2024-03-25T13:06:14","General Enquiries",0,292.63,292.63,173.34,0,null,"Answered Question; Directed to third party; GEN; General; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-25T13:06:35","Rents",4.7,0,0,346.19,0,124.331]
["2024-03-25T13:06:37","Homelink",1.7,0,0,124.25,0,119.548]
["2024-03-25T13:06:48","General Enquiries",1.3,0,0,14.2,0,8.7970000000000006]
["2024-03-25T13:06:58","Homelink",0,310.95,310.95,1271.22,9.31,null,"Answered Question; Raised a back-office task; HOU; Housing Advice and Homelink; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-25T13:07:09","General Enquiries",27.3,0,0,155.22,0,119.44199999999999]
["2024-03-25T13:07:15","General Enquiries",1.3,0,0,105.83,0,363.68]
["2024-03-25T13:07:40","General Enquiries",0,290.27,290.27,144.69999999999999,0]
["2024-03-25T13:07:53","General Enquiries",0,287.55,287.55,462.47,0,null,"Answered Question; REV; Account Enquiry; End call; Good, no disruption and clear sound"]
["2024-03-25T13:08:00","Council tax",0,276.63,276.63,174.24,0,null,"Council Tax"]
["2024-03-25T13:08:05","Waste & Recycling",10.4,0,0,220.78,0,819.85599999999999]
["2024-03-25T13:08:25","Council tax",0,161.33000000000001,161.33000000000001,0,0]
["2024-03-25T13:08:25","Licensing",2.5,0,0,180.47,181.38,120.23699999999999]
["2024-03-25T13:08:55","General Enquiries",0,200.03,200.03,0,0]
["2024-03-25T13:09:09","General Enquiries",0,9.94,9.94,0,0]
["2024-03-25T13:10:45","General Enquiries",10.5,0,0,189.22,0,120.08]
["2024-03-25T13:12:14","General Enquiries",16.600000000000001,0,0,173.2,0,119.98699999999999]
["2024-03-25T13:12:58","General Enquiries",0,68.95,68.95,653.94000000000005,0,null,"Answered Question; Raised a back-office task; HOU; Repairs; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-25T13:13:45","Homelink",5.2,0,0,1019.86,9.86,119.85899999999999]
["2024-03-25T13:14:32","General Enquiries",2.9,0,0,462.33,0,68.438000000000002]
["2024-03-25T13:14:41","Council tax",0,32.020000000000003,32.020000000000003,179.44,0,null,"Council Tax"]
["2024-03-25T13:14:45","General Enquiries",11,0,0,144.38999999999999,0,120.032]
["2024-03-25T13:15:07","Council tax",1.5,0,0,174,0,105.688]
["2024-03-25T13:15:23","General Enquiries",0,133.72999999999999,133.72999999999999,156.84,0]
["2024-03-25T13:16:06","General Enquiries",25.2,0,0,82,85.97,120.07899999999999]
["2024-03-25T13:16:11","General Enquiries",8.1999999999999993,0,0,653.78,0,88.811999999999998]
["2024-03-25T13:16:45","General Enquiries",3.5,0,0,321.89,84.64,null,"Answered Question; Transferred to back-office; REN; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-25T13:17:26","Council tax",20.6,0,0,179.13,0,11.702999999999999]
["2024-03-25T13:19:22","General Enquiries",7.9,0,0,156.36000000000001,0,119.39100000000001]
["2024-03-25T13:19:31","Waste & Recycling",0,33.64,33.64,0,0]
["2024-03-25T13:20:02","Housing Services",0,5.72,18.14,677.7,2.48,null,"Answered Question; Raised a back-office task; ENV; Refuse and Recycling Specific Advice; End call; Good, no disruption and clear sound; Helped filling out an eform"]
["2024-03-25T13:21:06","Council tax",0,6.31,6.31,526.09,0,null,"Council Tax"]
["2024-03-25T13:21:11","General Enquiries",0,31.03,31.03,172.24,0,null,"Answered Question; ENV; Other; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-25T13:21:26","Waste & Recycling",14.3,0,0,0,0]
["2024-03-25T13:21:42","Waste & Recycling",7.8,0,0,0,0]
["2024-03-25T13:21:51","Waste & Recycling",6.8,0,0,0,0]
["2024-03-25T13:22:12","General Enquiries",4.8,0,0,68.63,2.95,93.751000000000005]
["2024-03-25T13:23:26","General Enquiries",29.7,0,0,171.95,0,118.98399999999999]
["2024-03-25T13:23:30","Housing Services",11.3,0,0,608.72,0,119.797]
["2024-03-25T13:23:48","Council tax",5.2,0,0,525.94000000000005,0,52.905999999999999]
["2024-03-25T13:24:41","Housing advice and Homelessness",0,13.73,13.73,495.19,0,null,"Answered Question; HOU; Housing Advice and Homelink; End call; Good, no disruption and clear sound"]
["2024-03-25T13:25:32","Council tax",0,12.59,12.59,185.48,0,null,"Council Tax"]
["2024-03-25T13:25:33","Council tax",0,10.27,10.27,309.13,0,null,"Council Tax; Chasing moving form still not actioned"]
["2024-03-25T13:26:12","Housing advice and Homelessness",12.3,0,0,494.94,0,305.20499999999998]
["2024-03-25T13:26:28","General Enquiries",0,10.92,10.92,64.45,0]
["2024-03-25T13:27:45","Council tax",0,31.67,31.67,994.39,542.75,null,"Account query; Council Tax"]
["2024-03-25T13:28:15","Council tax",11.2,0,0,185.25,0,120.172]
["2024-03-25T13:28:44","General Enquiries",9.6999999999999993,0,0,64.25,0,120.205]
["2024-03-25T13:29:00","Council tax",8.9,0,0,308.91000000000003,0,89.641000000000005]
["2024-03-25T13:29:07","General Enquiries",0,52.78,52.78,596.22,0,null,"Answered Question; REV; Refund; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-25T13:30:25","Council tax",23.5,0,0,0,0]
["2024-03-25T13:30:49","Council tax",5.9,0,0,993.89,543.04999999999995,42.86]
["2024-03-25T13:30:59","Business Rates",0,29.69,50.08,334.05,0.98,null,"NNDR; directed to website to complete D/D form"]
["2024-03-25T13:31:18","General Enquiries",14,0,0,0,0]
["2024-03-25T13:31:34","General Enquiries",15,0,0,0,0]
["2024-03-25T13:31:43","General Enquiries",0,47.23,47.23,497.39,11.8,null,"Answered Question; Transferred to Correct Queue ; ENV; Trade Waste enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-25T13:31:50","General Enquiries",20,0,0,596,0,119.79900000000001]
["2024-03-25T13:32:40","Benefits",0,24.7,24.7,926.69,0]
["2024-03-25T13:32:55","General Enquiries",28.4,0,0,25.53,1.59,230.65700000000001]
["2024-03-25T13:33:27","Waste & Recycling",0,5.38,13.89,259.83,2.8,null,"Domestic/householder enquiry; Green bin permit request; New enquiry; Escalated via email to back-office ; no further admin"]
["2024-03-25T13:33:46","General Enquiries",46,0,0,113.06,12.31,119.43899999999999]
["2024-03-25T13:33:52","Business Rates",19,0,0,307.97000000000003,0,119.57899999999999]
["2024-03-25T13:35:04","Benefits",11,0,0,0,0]
["2024-03-25T13:35:16","Benefits",10.4,0,0,926.42,0,119.33]
["2024-03-25T13:35:52","General Enquiries",3.6,0,0,53.78,3.58,120.126]
["2024-03-25T13:36:03","Repairs and Maintenance (Housing)",0,6.66,17.170000000000002,531.49,4.2300000000000004,null,"Answered Question; HOU; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-25T13:36:55","Waste & Recycling",6.8,0,0,205.25,0,119.73699999999999]
["2024-03-25T13:37:53","General Enquiries",5.3,0,0,113.83,4.6900000000000004,119.93899999999999]
["2024-03-25T13:39:20","Council tax",0,6.44,6.44,115.17,0,null,"Council Tax; CTAX - Bill Query - General Enquiry"]
["2024-03-25T13:39:28","Rents",0,11.05,11.05,274.77999999999997,0,null,"Rents; Payment"]
["2024-03-25T13:39:59","Repairs and Maintenance (Housing)",9.3000000000000007,0,0,417.03,0,221.738]
["2024-03-25T13:40:16","Council tax",0,10.94,10.94,94.8,0,null,"Council Tax; wanted email for revs to send evidence "]
["2024-03-25T13:41:22","Benefits",0,10.09,10.09,150.61000000000001,0,null,"Council Tax; Benefits; apply for CTS and DHP"]
["2024-03-25T13:41:28","Council tax",0,7.97,7.97,154.97999999999999,0]
["2024-03-25T13:41:31","Council tax",0,25.02,25.02,123.94,0,null,"Council Tax; Account query"]
["2024-03-25T13:41:45","Rents",0,0,0,0,0]
["2024-03-25T13:41:46","Rents",7.8,0,0,274.55,0,52.500999999999998]
["2024-03-25T13:41:51","General Enquiries",0,25.38,25.38,338.36,0,null,"Answered Question; Assisted customer to complete a form; ENV; Other; End call; Good, no disruption and clear sound; Helped filling out an eform"]
["2024-03-25T13:42:02","Council tax",5,0,0,114.94,0,119.456]
["2024-03-25T13:42:20","General Enquiries",0,8.2200000000000006,8.2200000000000006,122.03,0,null,"Answered Question; Directed to third party; GEN; General; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-25T13:42:43","Council tax",6.5,0,0,154.78,0,120.28400000000001]
["2024-03-25T13:42:51","Council tax",9.4,0,0,94.48,0,150.75399999999999]
["2024-03-25T13:43:39","Benefits",8.3000000000000007,0,0,150.36000000000001,0,120.425]
["2024-03-25T13:43:43","Benefits",0,91.33,91.33,401.28,168.53]
["2024-03-25T13:43:48","Benefits",0,145.80000000000001,145.80000000000001,60.23,0,null,"Rents"]
["2024-03-25T13:44:03","General Enquiries",24.4,0,0,338.16,0,119.29900000000001]
["2024-03-25T13:44:10","Council tax",23.8,0,0,123.64,0,119.956]
["2024-03-25T13:44:15","General Enquiries",6.8,0,0,121.83,0,119.846]
["2024-03-25T13:45:27","General Enquiries",0,7.03,7.03,154.19999999999999,0,null,"BEN; Account Enquiry; End call"]
["2024-03-25T13:47:23","Benefits",2.5,0,0,400.75,168.91,120.033]
["2024-03-25T13:47:26","Benefits",4.0999999999999996,0,0,0,0]
["2024-03-25T13:47:28","Council tax",0,5.39,5.39,140.91999999999999,0,null,"Council Tax; CTAX - Bill Query - General Enquiry"]
["2024-03-25T13:47:28","General Enquiries",5.7,0,0,154.05000000000001,0,12.343999999999999]
["2024-03-25T13:48:20","Benefits",10.199999999999999,0,0,60.03,0,119.485]
["2024-03-25T13:48:34","Benefits",0,28.44,28.44,93.09,0,null,"Benefits; moving in evedent"]
["2024-03-25T13:48:59","Council tax",0,14.95,14.95,230.58,0,null,"Council Tax; Account query"]
["2024-03-25T13:49:50","Benefits",0,6.76,42.41,1114.55,3.41,null,"Transferred to Correct Queue ; BEN; Account Enquiry; End call"]
["2024-03-25T13:50:03","Waste & Recycling",0,32.159999999999997,32.159999999999997,446.97,0,null,"Domestic/householder enquiry; Missed bin; New enquiry; No Digital Assistance; Escalated via email to back-office ; no further admin; ENV - Dog Bin - Email to streets"]
["2024-03-25T13:50:04","Council tax",4,0,0,140.66,0,119.938]
["2024-03-25T13:50:45","Benefits",27.3,0,0,93,0,59.844000000000001]
["2024-03-25T13:51:00","Council tax",13.5,0,0,230.31,0,357.00299999999999]
["2024-03-25T13:51:19","General Enquiries",5.7,0,0,575.08000000000004,3.81,14.843999999999999]
["2024-03-25T13:51:28","Licensing",0,16.8,16.8,130.5,0,null,"Taxi Vehicle License; Renewal; New enquiry; No Digital Assistence ; Information Provided; EXPIRED BADGE DIDNT APPLY ENOUGH TIME"]
["2024-03-25T13:52:10","Council tax",0,0.63,0.63,0,0]
["2024-03-25T13:52:22","Waste & Recycling",31,0,0,446.75,0,119.657]
["2024-03-25T13:52:54","Licensing",6.1,0,0,130.27000000000001,0,119.517]
["2024-03-25T13:56:11","Rents",0,48.16,48.16,826.92,0,null,"Benefits; ben query"]
["2024-03-25T13:56:38","Council tax",0,6.7,6.7,907.75,440.88,null,"Council Tax; reset open portal"]
["2024-03-25T13:56:45","Council tax",0,4.17,4.17,231.92,0,null,"Council Tax"]
["2024-03-25T13:57:16","Housing advice and Homelessness",0,8.27,33.950000000000003,517.64,3.17,null,"Transferred to Correct Queue ; GEN; Wrong Line; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-25T13:57:37","Housing advice and Homelessness",0,12.38,12.38,644.58000000000004,99.11,null,"Answered Question; Transferred to back-office; HOU; Housing Advice and Homelink; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-25T13:58:26","Rents",46.9,0,0,826.78,0,128.251]
["2024-03-25T13:58:52","Business Rates",0,10.19,10.19,73.72,0,null,"NNDR; Account query"]
["2024-03-25T13:58:58","Housing advice and Homelessness",5.8,0,0,0,0]
["2024-03-25T13:59:05","Housing advice and Homelessness",4.2,0,0,256.97000000000003,99.39,52.938000000000002]
["2024-03-25T13:59:10","Council tax",5.2,0,0,159,202.95,119.392]
["2024-03-25T13:59:16","Council tax",2.9,0,0,231.7,0,7.9219999999999997]
["2024-03-25T13:59:28","General Enquiries",6.9,0,0,32.28,3.81,132.68899999999999]
["2024-03-25T14:00:14","Housing advice and Homelessness",24,0,0,484.83,0,120.08]
["2024-03-25T14:01:06","Benefits",34.200000000000003,0,0,538.89,0,119.71899999999999]
["2024-03-25T14:01:31","Business Rates",8.8000000000000007,0,0,73.48,0,119.67400000000001]
["2024-03-25T14:02:08","Electoral Services",0,37.840000000000003,37.840000000000003,147.28,0,null,"Answered Question; ELE; Wanted Information about the Service; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-25T14:02:12","Environmental Health",0,12.86,22.05,231.8,1.67,null,"; ENV; Other; End call; Good, no disruption and clear sound; Directed to third party; No Digital Assistance"]
["2024-03-25T14:04:06","Electoral Services",36.700000000000003,0,0,147.06,0,119.89100000000001]
["2024-03-25T14:04:10","Business Rates",0,7.17,18.5,179.88,2.73,null,"NNDR; new bill but moved out july 23"]
["2024-03-25T14:04:29","General Enquiries",11.1,0,0,21.42,2.42,120.142]
["2024-03-25T14:04:32","Development control (aka Planning)",0,30.72,30.72,99.66,0]
["2024-03-25T14:05:07","Environmental Health",7.6,0,0,209.53,0,50.673000000000002]
["2024-03-25T14:06:42","Development control (aka Planning)",28.8,0,0,99.38,0,119.643]
["2024-03-25T14:07:06","Council tax",6.1,0,0,49.84,3.23,9.8439999999999994]
["2024-03-25T14:08:07","Business Rates",10.3,0,0,129.66,0,18.094000000000001]
["2024-03-25T14:10:15","Council tax",0,27.47,27.47,792.77,0,null,"Council Tax; CTAX - Bill Query - General Enquiry"]
["2024-03-25T14:10:45","General Enquiries",0,10.84,10.84,197.64,0,null,"Answered Question; Directed to third party; GEN; General; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-25T14:12:40","General Enquiries",9.4,0,0,197.45,0,119.111]
["2024-03-25T14:12:51","Council tax",25.7,0,0,792.44,0,120.018]
["2024-03-25T14:13:14","Housing advice and Homelessness",0,10.64,10.64,40.590000000000003,0,null,"Answered Question; Directed to website for information; HOU; Housing Advice and Homelink; End call; Good, no disruption and clear sound; Helped Navigating the website"]
["2024-03-25T14:14:32","Housing Services",0,17.27,33.950000000000003,305.38,2.39,null,"Answered Question; HOU; Lifelines; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-25T14:14:54","General Enquiries",0,8.11,8.11,134.44999999999999,0,null,"Answered Question; REV; Wanted Information about the Service; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-25T14:14:59","Housing advice and Homelessness",9.1999999999999993,0,0,40.39,0,61.953000000000003]
["2024-03-25T14:15:12","Council tax",0,11.36,11.36,810.78,0,null,"Council Tax; apply for SPD"]
["2024-03-25T14:15:21","Council tax",0,10.130000000000001,10.130000000000001,320.94,0,null,"Council Tax"]
["2024-03-25T14:15:38","Business Rates",0,6.36,15.78,234.47,6.28,null,"NNDR; account query"]
["2024-03-25T14:15:39","General Enquiries",0,18.39,18.39,184.67,0,null,"Answered Question; ENV; Trade Waste enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-25T14:16:16","General Enquiries",0,19.920000000000002,19.920000000000002,260.42,0]
["2024-03-25T14:16:27","General Enquiries",16.2,0,0,31.5,2.91,167.251]
["2024-03-25T14:17:07","General Enquiries",6.3,0,0,134.16999999999999,0,119.68899999999999]
["2024-03-25T14:17:19","Housing Services",15.6,0,0,273.27999999999997,0,120.297]
["2024-03-25T14:17:38","General Enquiries",5,0,0,21.03,6.73,12.547000000000001]
["2024-03-25T14:17:50","General Enquiries",16.600000000000001,0,0,184.41,0,67.343999999999994]
["2024-03-25T14:17:55","Council tax",9.8000000000000007,0,0,810.56,0,89.626000000000005]
["2024-03-25T14:18:13","Business Rates",8.1,0,0,212.91,0,119.203]
["2024-03-25T14:18:15","General Enquiries",0,14.36,14.36,728.63,315.19,null,"Answered Question; GEN; Account Enquiry; Answered questions; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-25T14:18:34","Council tax",8.5,0,0,320.75,0,98.734999999999999]
["2024-03-25T14:18:49","General Enquiries",5.0999999999999996,0,0,260.17,0,119.89100000000001]
["2024-03-25T14:19:20","Housing advice and Homelessness",0,10.53,10.53,229.56,0]
["2024-03-25T14:20:26","General Enquiries",12.9,0,0,727.91,315.63,335.64600000000002]
["2024-03-25T14:21:00","Housing advice and Homelessness",9.4,0,0,229.41,0,120.157]
["2024-03-25T14:21:20","General Enquiries",0,11.06,11.06,78.03,0,null,"Answered Question; ENV; Wanted Information about the Service; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-25T14:21:29","Benefits",0,79.63,79.63,250.25,0,null,"Benefits; BEN - COC query - Advised to forward evidence requested to BEN"]
["2024-03-25T14:21:34","Rents",0,33.14,33.14,761.09,83.98,null,"Rents; account query"]
["2024-03-25T14:22:30","Waste & Recycling",0,8.86,8.86,60.64,0,null,"Other (specify in summary notes); Missed bin; Chase Call; Information Provided; no further admin"]
["2024-03-25T14:23:02","Council tax",0,11.44,11.44,250.98,0]
["2024-03-25T14:23:15","General Enquiries",9.8000000000000007,0,0,77.81,0,95.844999999999999]
["2024-03-25T14:23:22","Waste & Recycling",7.2,0,0,60.41,0,74.141000000000005]
["2024-03-25T14:23:54","Rents",8.6999999999999993,0,0,148.97,84.25,119.81399999999999]
["2024-03-25T14:24:10","Benefits",49.8,0,0,250,0,119.96899999999999]
["2024-03-25T14:24:38","Council tax",0,8.14,8.14,817.75,0,null,"Council Tax"]
["2024-03-25T14:24:39","Council tax",0,10.95,10.95,518.39,56.11,null,"Council Tax"]
["2024-03-25T14:25:40","Council tax",9.9,0,0,250.64,0,119.14100000000001]
["2024-03-25T14:25:47","Waste & Recycling",0,69.03,152.58000000000001,335.22,89.12,null,"Domestic/householder enquiry; Green bin permit request; New enquiry; No Digital Assistance; Information Provided; Payment Taken by Contact Centre adviser.; no further admin"]
["2024-03-25T14:26:51","General Enquiries",0,87.27,87.27,62.5,0,null,"Answered Question; ENV; Missed Bins Eform; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-25T14:27:18","Council tax",6.6,0,0,817.53,0,9.375]
["2024-03-25T14:27:33","Council tax",9.5,0,0,142.75,56.44,9.391]
["2024-03-25T14:28:32","General Enquiries",17.399999999999999,0,0,18.7,3.59,120.157]
["2024-03-25T14:29:24","Payment Line",0,14.5,14.5,157.47999999999999,0]
["2024-03-25T14:29:51","General Enquiries",0,55.06,55.06,207.38,0,null,"Answered Question; NNDR; Eform filled in - Contact Us; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-25T14:29:58","General Enquiries",10.3,0,0,62.22,0,119.672]
["2024-03-25T14:30:30","Waste & Recycling",5.9,0,0,315.7,86.25,412.11599999999999]
["2024-03-25T14:31:31","Payment Line",13.1,0,0,157.33000000000001,0,119.422]
["2024-03-25T14:31:46","Housing advice and Homelessness",0,15.89,15.89,248.66,0]
["2024-03-25T14:31:46","General Enquiries",53.2,0,0,207,0,120.03100000000001]
["2024-03-25T14:32:13","Council tax",0,13.47,13.47,191.42,0,null,"Council Tax; CTAX - Bill Query - General Enquiry"]
["2024-03-25T14:33:38","Housing advice and Homelessness",14.7,0,0,248.48,0,120.422]
["2024-03-25T14:33:39","Electoral Services",0,17.97,17.97,553.44000000000005,0,null,"Answered Question; Directed to complete online form; Directed to third party; ELE; Enquiry about Voting Methods; End call; Good, no disruption and clear sound; Helped Navigating the website"]
["2024-03-25T14:33:50","Council tax",0,7.56,16.45,192,13.5,null,"Council Tax"]
["2024-03-25T14:34:50","Council tax",12.1,0,0,191.13,0,119.907]
["2024-03-25T14:35:26","General Enquiries",0,7.64,7.64,153.02000000000001,0,null,"Answered Question; Directed to website for information; DEC; Wanted Information about the Service; End call; Good, no disruption and clear sound; Helped Navigating the website"]
["2024-03-25T14:35:33","Electoral Services",16.7,0,0,553.20000000000005,0,119.377]
["2024-03-25T14:35:47","Council tax",0,13.8,13.8,124.38,0,null,"Council Tax; ct query"]
["2024-03-25T14:36:02","Benefits",0,12.66,12.66,382.33,0,null,"Benefits; account query"]
["2024-03-25T14:36:10","Council tax",6.3,0,0,69.77,14,121.07899999999999]
["2024-03-25T14:36:23","General Enquiries",0,28.94,28.94,13.94,0,null,"Answered Question; GEN; Account Enquiry; Answered questions; Cannot hear the customer or the customer cannot hear you; No Digital Assistance"]
["2024-03-25T14:37:42","Council tax",8,0,0,121.75,0,119.892]
["2024-03-25T14:37:43","General Enquiries",5.9,0,0,152.77000000000001,0,42.204999999999998]
["2024-03-25T14:38:02","Council tax",0,21,21,15.03,0,null,"cant hear"]
["2024-03-25T14:38:15","Summons & Recoveries",0,11.83,38.549999999999997,317.11,3.23,null,"Council Tax"]
["2024-03-25T14:38:23","Benefits",11,0,0,382.06,0,84.718999999999994]
["2024-03-25T14:38:26","Council tax",12.4,0,0,124.14,0,234.56800000000001]
["2024-03-25T14:38:37","Council tax",0,10.7,10.7,142.81,0,null,"Council Tax"]
["2024-03-25T14:38:38","General Enquiries",27.8,0,0,13.77,0,119.95399999999999]
["2024-03-25T14:40:16","Council tax",0,30.78,30.78,94.06,0]
["2024-03-25T14:40:49","Council tax",10.4,0,0,77.61,3.89,120.16200000000001]
["2024-03-25T14:40:50","Council tax",6.2,0,0,0,0]
["2024-03-25T14:40:52","Council tax",9.3000000000000007,0,0,142.53,0,7.9690000000000003]
["2024-03-25T14:40:58","Council tax",12,0,0,14.73,0,119.755]
["2024-03-25T14:41:22","Development control (aka Planning)",0,23.97,23.97,211.86,0,null,"Answered Question; DEC; Wanted Information about the Service; End call; Good, no disruption and clear sound; Helped Navigating the website"]
["2024-03-25T14:41:38","General Enquiries",0,8.4700000000000006,21.42,33.61,4.97,null,"Answered Question; BEN; Account Enquiry; End call; Cannot hear the customer or the customer cannot hear you"]
["2024-03-25T14:41:49","Council tax",0,7.06,7.06,37.840000000000003,0,null,"Council Tax; cant hear customer"]
["2024-03-25T14:42:23","Summons & Recoveries",6.7,0,0,0,0]
["2024-03-25T14:42:31","Summons & Recoveries",17.3,0,0,238.88,0,26.437999999999999]
["2024-03-25T14:42:47","Council tax",23.5,0,0,0,0]
["2024-03-25T14:43:12","Council tax",5.0999999999999996,0,0,93.88,0,120.07899999999999]
["2024-03-25T14:43:30","Development control (aka Planning)",23,0,0,211.7,0,119.626]
["2024-03-25T14:43:33","General Enquiries",7.4,0,0,11.56,5.5,119.70399999999999]
["2024-03-25T14:43:59","General Enquiries",12,0,0,21.56,0,120.251]
["2024-03-25T14:44:21","General Enquiries",0,18.420000000000002,18.420000000000002,74.81,0,null,"Answered Question; REV; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-25T14:44:31","Development control (aka Planning)",0,14.02,14.02,674.64,0]
["2024-03-25T14:44:32","Council tax",5.6,0,0,37.64,0,119.42400000000001]
["2024-03-25T14:44:41","Council tax",0,9.27,9.27,322.39,0,null,"Council Tax; CTAX - Open Portal - Advised to contact revenues "]
["2024-03-25T14:45:36","General Enquiries",17.100000000000001,0,0,74.56,0,138.18899999999999]
["2024-03-25T14:46:34","Development control (aka Planning)",11.6,0,0,674.41,0,119.90600000000001]
["2024-03-25T14:47:02","Benefits",0,6.53,12.88,281.42,13.8,null,"Benefits; transferred as not trained"]
["2024-03-25T14:47:15","Council tax",7.8,0,0,322.08,0,119.358]
["2024-03-25T14:47:50","General Enquiries",0,9.98,9.98,182.39,64.55,null,"Answered Question; Transferred to back-office; HOU; Other; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-25T14:47:52","General Enquiries",0,130.5,130.5,0,0]
["2024-03-25T14:48:14","General Enquiries",0,11.25,11.25,601.61,195.74,null,"Transferred to back-office; REN; Chasing Previous Request or Application; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-25T14:48:48","General Enquiries",0,32.39,32.39,250.3,0,null,"Answered Question; NNDR; Directed to website; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-25T14:49:49","General Enquiries",60,0,0,0,0]
["2024-03-25T14:50:00","Council tax",5.3,0,0,18.89,14.22,203.73400000000001]
["2024-03-25T14:50:03","General Enquiries",8.4,0,0,134.22,64.84,49.280999999999999]
["2024-03-25T14:50:10","General Enquiries",9.4,0,0,92.7,196.14,119.108]
["2024-03-25T14:50:40","Benefits",5,0,0,261.98,0,463.37599999999998]
["2024-03-25T14:50:43","General Enquiries",30.7,0,0,250.05,0,131.42099999999999]
["2024-03-25T14:51:01","General Enquiries",56.3,0,0,0,0]
["2024-03-25T14:52:32","Housing advice and Homelessness",0,18.2,18.2,615.23,0,null,"Answered Question; Assisted customer to complete a form; Directed to website for information; HOU; Housing Advice and Homelink; End call; Good, no disruption and clear sound; Helped filling out an eform; Helped Navigating the website"]
["2024-03-25T14:53:07","Housing advice and Homelessness",17,0,0,615.01,0,119.767]
["2024-03-25T14:55:07","Rents",0,7.01,7.01,435.14,0,null,"Rents; payment"]
["2024-03-25T14:55:43","General Enquiries",0,15.53,15.53,256.63,137.36000000000001,null,"; ELE; Account Enquiry; End call; Good, no disruption and clear sound; Answered Question; No Digital Assistance"]
["2024-03-25T14:56:08","Electoral Services",0,10.19,10.19,63.75,0]
["2024-03-25T14:56:13","Council tax",0,6.89,6.89,67.19,0,null,"Council Tax; CTAX - Bill Query - General Enquiry"]
["2024-03-25T14:56:17","Electoral Services",0,14.94,14.94,80.05,0,null,"Answered Question; Directed to website for information; Directed to third party; ELE; Wanted Information about the Service; End call; Good, no disruption and clear sound; Helped Navigating the website"]
["2024-03-25T14:56:57","Rents",5.6,0,0,434.86,0,257.09500000000003]
["2024-03-25T14:57:30","General Enquiries",14.2,0,0,256.48,137.30000000000001,41.75]
["2024-03-25T14:57:45","Electoral Services",0,6.67,21.94,224.08,3.16,null,"Answered Question; ELE; Enquiry about Voting Methods; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-25T14:58:16","Electoral Services",13.4,0,0,79.89,0,114.313]
["2024-03-25T14:58:21","Electoral Services",8.9,0,0,63.58,0,119.86]
["2024-03-25T14:58:51","General Enquiries",0,13.66,13.66,245.08,0,null,"Answered Question; GEN; Account Enquiry; Answered questions; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-25T14:58:51","General Enquiries",0,17.579999999999998,17.579999999999998,400.72,0,null,"Answered Question; REV; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-25T14:58:52","Council tax",5.4,0,0,66.97,0,119.315]
["2024-03-25T14:59:40","General Enquiries",5.4,0,0,43.13,3.64,20.390999999999998]
["2024-03-25T14:59:42","Payment Line",0,32.450000000000003,32.450000000000003,432.44,0,null,"Answered Question; REV; Single Person Discount; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-25T14:59:47","General Enquiries",0,7.94,7.94,723,0,null,"Answered Question; Assisted customer to complete a form; dd mandate; REV; Other; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-25T14:59:55","Payment Line",12.3,0,0,0,0]
["2024-03-25T15:00:06","Benefits",0,11.83,11.83,955.64,0,null,"Benefits"]
["2024-03-25T15:00:09","Payment Line",16.899999999999999,0,0,432.19,0,86.984999999999999]
["2024-03-25T15:00:34","Electoral Services",14.1,0,0,180.34,0,120.09399999999999]
["2024-03-25T15:00:53","Council tax",0,8.3800000000000008,8.3800000000000008,136.41999999999999,126.59]
["2024-03-25T15:00:54","General Enquiries",7.5,0,0,400.5,0,52.969000000000001]
["2024-03-25T15:01:25","General Enquiries",12.5,0,0,244.91,0,119.673]
["2024-03-25T15:01:40","General Enquiries",0,14.59,14.59,0,0]
["2024-03-25T15:01:59","General Enquiries",6.4,0,0,722.75,0,119.563]
["2024-03-25T15:02:20","Benefits",10.1,0,0,955.34,0,16.062000000000001]
["2024-03-25T15:03:28","General Enquiries",13.3,0,0,0,0]
["2024-03-25T15:03:44","Council tax",6.7,0,0,136.09,126.61,120.093]
["2024-03-25T15:04:33","Council tax",0,26.63,26.63,325.08,0,null,"Account query; Council Tax"]
["2024-03-25T15:05:34","Council tax",0,8.9499999999999993,8.9499999999999993,211.17,0,null,"Council Tax; checking new fin year instals"]
["2024-03-25T15:05:39","Licensing",0,15.91,15.91,129.53,143.19999999999999,null,"Taxi Vehicle License; Renewal; New enquiry; No Digital Assistence ; advised stickers get posted"]
["2024-03-25T15:06:12","Council tax",0,11.13,11.13,149.33000000000001,0,null,"Council Tax; name change query"]
["2024-03-25T15:06:52","Council tax",0,10.39,10.39,208.89,0,null,"Council Tax"]
["2024-03-25T15:06:55","Payment Line",0,43.38,43.38,220.69,0,null,"Answered Question; REV; Single Person Discount; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-25T15:07:08","Payment Line",32.5,0,0,0,0]
["2024-03-25T15:07:14","Council tax",25.1,0,0,324.75,0,25.234999999999999]
["2024-03-25T15:07:31","Licensing",14.6,0,0,129.38999999999999,143.16,78.64]
["2024-03-25T15:07:42","Payment Line",7.7,0,0,220.44,0,120.172]
["2024-03-25T15:07:52","Council tax",7.7,0,0,210.91,0,184.501]
["2024-03-25T15:08:53","Council tax",9.8000000000000007,0,0,149.05000000000001,0,100.76600000000001]
["2024-03-25T15:09:32","Council tax",9,0,0,208.67,0,8.2810000000000006]
["2024-03-25T15:09:36","General Enquiries",0,6.44,6.44,1056.8,6.55]
["2024-03-25T15:09:53","General Enquiries",0,86.13,86.13,0,0]
["2024-03-25T15:10:48","General Enquiries",0,17.39,17.39,0,0]
["2024-03-25T15:11:05","Electoral Services",0,61.11,61.11,104.94,147.19999999999999,null,"; ELE; Other; End call; Good, no disruption and clear sound; Answered Question; No Digital Assistance"]
["2024-03-25T15:11:30","General Enquiries",5.5,0,0,17.2,7.08,119.46899999999999]
["2024-03-25T15:13:31","Electoral Services",3.1,0,0,103.89,148.02000000000001,88.188000000000002]
["2024-03-25T15:13:37","Council tax",0,8.73,8.73,438.92,0,null,"Council Tax; openportal query"]
["2024-03-25T15:14:12","Council tax",0,12.5,12.5,237.36,0,null,"Council Tax"]
["2024-03-25T15:14:49","Licensing",0,9.89,9.89,230.3,0,null,"Taxi Vehicle License; New license; New enquiry; No Digital Assistence "]
["2024-03-25T15:15:06","Council tax",0,7.39,7.39,153.53,0,null,"Council Tax; CTAX - Bill Query - General Enquiry"]
["2024-03-25T15:15:38","Repairs and Maintenance (Housing)",0,12.95,54.22,345.41,2.72,null,"; HOU; Repairs; End call; Good, no disruption and clear sound; Raised a back-office task; No Digital Assistance"]
["2024-03-25T15:15:43","Council tax",11.1,0,0,237.14,0,120.188]
["2024-03-25T15:16:12","Council tax",7.8,0,0,438.76,0,464.61399999999998]
["2024-03-25T15:16:18","Electoral Services",0,59.72,59.72,249.38,155.86000000000001,null,"Answered Question; ENV; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-25T15:16:18","Council tax",0,9.11,9.11,282.12,840.59,null,"lost sound"]
["2024-03-25T15:16:46","Licensing",8.6,0,0,230.02,0,24.109000000000002]
["2024-03-25T15:16:59","Council tax",0,8.56,8.56,288.08,0]
["2024-03-25T15:17:10","Council tax",0,72.41,72.41,1641.95,0,null,"Council Tax; account query"]
["2024-03-25T15:17:32","General Enquiries",0,123.69,123.69,57.34,0,null,"Answered Question; GEN; Account Enquiry; Answered questions; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-25T15:17:45","Council tax",6.1,0,0,153.34,0,119.845]
["2024-03-25T15:17:50","General Enquiries",11.7,0,0,31.14,3.38,363.20699999999999]
["2024-03-25T15:18:05","Council tax",0,110.84,110.84,0,0]
["2024-03-25T15:18:08","Electoral Services",4.8,0,0,0,0]
["2024-03-25T15:18:25","Rents",0,120.25,120.25,283.49,0,null,"Rents; payment line"]
["2024-03-25T15:18:50","Homelink",0,134.53,134.53,78.03,0,null,"Answered Question; Directed to website for information; HOU; Housing Advice and Homelink; End call; Good, no disruption and clear sound; Helped Navigating the website"]
["2024-03-25T15:18:54","Council tax",7.8,148.44999999999999,148.44999999999999,970.59,151.88,8.7970000000000006]
["2024-03-25T15:18:58","Electoral Services",8.1999999999999993,0,0,249.13,155.88,209.20500000000001]
["2024-03-25T15:19:04","Council tax",0,110.88,110.88,271.61,0,null,"Council Tax; CTAX - Bill Query - Advised account in good order"]
["2024-03-25T15:19:05","Council tax",7.1,0,0,287.83999999999997,0,120.157]
["2024-03-25T15:19:16","Repairs and Maintenance (Housing)",2.2999999999999998,0,0,313.66000000000003,0,66.796999999999997]
["2024-03-25T15:20:06","General Enquiries",0,113.56,113.56,76.77,0]
["2024-03-25T15:20:16","General Enquiries",0,139.41999999999999,139.41999999999999,451.56,0,null,"Answered Question; Raised a back-office task; GEN; Wrong Line; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-25T15:21:11","Council tax",1.7,0,0,1641.78,0,119.861]
["2024-03-25T15:21:19","Housing Services",0,140.69999999999999,256.42,416.19,2.02,null,"Answered Question; HOU; Repairs; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-25T15:21:54","Rents",25,0,0,283.17,0,119.627]
["2024-03-25T15:22:04","Housing advice and Homelessness",0,157.34,157.34,66.36,0,null,"Answered Question; Directed to website for information; REV; Other; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-25T15:22:25","General Enquiries",5.2,0,0,57.03,0,119.705]
["2024-03-25T15:22:45","Homelink",2.5,0,0,77.86,0,120.43899999999999]
["2024-03-25T15:22:52","Benefits",0,149.41,149.41,246.17,0,null,"Benefits; HELPED CTS APP"]
["2024-03-25T15:23:25","Council tax",8.6999999999999993,0,0,271.41000000000003,0,14.077999999999999]
["2024-03-25T15:23:27","Electoral Services",0,159.88999999999999,159.88999999999999,0,0]
["2024-03-25T15:24:06","General Enquiries",5.5,0,0,76.58,0,119.548]
["2024-03-25T15:24:41","Licensing",0,90.38,90.38,173.41,0,null,"Premises License; Variation for existing license; New enquiry; No Digital Assistence ; Information Provided; ENV - LIC - Directed to apply"]
["2024-03-25T15:24:41","General Enquiries",4.8,0,0,451.28,0,497.33300000000003]
["2024-03-25T15:25:05","Council tax",0,59.5,59.5,289.38,0,null,"Rents"]
["2024-03-25T15:25:28","Housing Services",0,12.16,98.55,434.77,6.41,null,"Transferred to Correct Queue ; HOU; Lifelines; End call; Good, no disruption and clear sound"]
["2024-03-25T15:25:30","General Enquiries",3.7,0,0,114.34,2.5499999999999998,120.002]
["2024-03-25T15:25:41","Benefits",2.7,0,0,686.34,0]
["2024-03-25T15:26:08","Housing advice and Homelessness",17.3,0,0,66.22,0,119.408]
["2024-03-25T15:27:13","General Enquiries",11,0,0,58.83,6.88,21.204000000000001]
["2024-03-25T15:27:30","Benefits",4.2,0,0,245.84,0,119.455]
["2024-03-25T15:27:51","Housing Services",0,28.92,153.16,728.09,5.84,null,"Answered Question; HOU; Repairs; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-25T15:27:53","Waste & Recycling",0,45.28,45.28,0,0]
["2024-03-25T15:28:21","Licensing",3.7,0,0,173.19,0,19.312999999999999]
["2024-03-25T15:28:53","Council tax",3.6,0,0,289.17,0,119.688]
["2024-03-25T15:29:04","General Enquiries",23,0,0,14.59,6.52,120.298]
["2024-03-25T15:29:22","Housing Services",5.2,0,0,301.38,0,96.563999999999993]
["2024-03-25T15:29:32","Housing Services",24.4,0,0,375.49,0,119.32899999999999]
["2024-03-25T15:31:01","Waste & Recycling",0,6.66,6.66,275.33,0]
["2024-03-25T15:31:20","Business Rates",0,7.91,42,181.49,2.42,null,"Transferred to Correct Queue ; BUI; Wanted Information about the Service; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-25T15:31:39","Housing Services",13.9,0,0,712.81,0,119.77]
["2024-03-25T15:32:20","Payment Line",0,10.199999999999999,10.199999999999999,459.67,154.49,null,"Answered Question; Assisted customer to complete a form; ENV; Other; End call; Good, no disruption and clear sound; Helped filling out an eform"]
["2024-03-25T15:32:31","Waste & Recycling",5.6,0,0,275.13,0,119.70399999999999]
["2024-03-25T15:32:33","Payment Line",8.3000000000000007,0,0,458.75,155.16,445.04199999999997]
["2024-03-25T15:32:39","Council tax",0,43.69,43.69,906.89,0,null,"Council Tax"]
["2024-03-25T15:32:45","Housing Services",0,30.8,170.36,299.81,1.69,null,"Raised a back-office task; HOU; Chasing Previous Request or Application; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-25T15:32:49","General Enquiries",5.8,0,0,16.88,3.19,120.563]
["2024-03-25T15:33:01","Council tax",0,97.05,97.05,388.58,0,null,"Update info; Council Tax"]
["2024-03-25T15:33:41","Business Rates",9.1,0,0,163.89,0,119.657]
["2024-03-25T15:34:23","General Enquiries",0,146.84,146.84,151.27000000000001,0]
["2024-03-25T15:34:56","Council tax",0,46.25,46.25,304.49,0,null,"Council Tax; CTAX - Bill Query - General Enquiry"]
["2024-03-25T15:35:19","General Enquiries",6.7,0,0,56.73,2.86,120.282]
["2024-03-25T15:35:47","Council tax",3.3,0,0,906.75,0,81.501000000000005]
["2024-03-25T15:36:44","Benefits",0,29.14,29.14,647.91,0]
["2024-03-25T15:37:13","Council tax",3,0,0,388.38,0,472.137]
["2024-03-25T15:37:50","Council tax",0,14.48,30.45,922.09,390.08,null,"Council Tax; checking emais "]
["2024-03-25T15:38:13","General Enquiries",26.5,0,0,151.11000000000001,0,119.96899999999999]
["2024-03-25T15:38:26","Council tax",7.7,0,0,304.25,0,119.56699999999999]
["2024-03-25T15:38:37","Housing Services",8.8000000000000007,0,0,242.56,0,119.377]
["2024-03-25T15:39:05","General Enquiries",0,20.86,20.86,36.229999999999997,0,null,"Answered Question; DEC; Wanted Information about the Service; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-25T15:39:13","Benefits",10.4,0,0,647.63,0,119.596]
["2024-03-25T15:39:35","General Enquiries",0,15.92,15.92,467.83,98.64,null,"Answered Question; NNDR; Directed to website; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-25T15:40:05","Council tax",0,91.97,91.97,203.8,0]
["2024-03-25T15:40:21","Council tax",13,0,0,12.66,0]
["2024-03-25T15:40:24","Council tax",0,94.83,94.83,402.8,0,null,"Council Tax; Account query"]
["2024-03-25T15:40:27","Waste & Recycling",0,74.16,74.16,240.36,365.5,null,"Domestic/householder enquiry; Missed bin; New enquiry; Helped Navigation the website; Information Provided; no further admin"]
["2024-03-25T15:40:49","Council tax",14.8,0,0,892.22,390.38,448.41]
["2024-03-25T15:41:25","General Enquiries",19.600000000000001,0,0,36,0,119.283]
["2024-03-25T15:41:29","General Enquiries",14.5,0,0,467.6,98.64,218.721]
["2024-03-25T15:42:42","General Enquiries",0,21.06,21.06,184.45,0]
["2024-03-25T15:43:13","Waste & Recycling",25.1,0,0,239.88,365.76,17.155999999999999]
["2024-03-25T15:43:16","Council tax",0,245.09,245.09,248.34,0]
["2024-03-25T15:43:41","Council tax",0,266.64,266.64,723.69,304.05,null,"Council Tax; account query"]
["2024-03-25T15:43:43","General Enquiries",0,8.83,8.83,99.81,0,null,"Answered Question; REV; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-25T15:44:01","Council tax",12.4,0,0,203.56,0,120.127]
["2024-03-25T15:44:09","General Enquiries",0,9.6999999999999993,9.6999999999999993,794.2,8.73,null,"Answered Question; Directed to third party; HOU; Repairs; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-25T15:44:15","Rents",0,210.16,353.51,234.51,1.88,null,"Rents; make payment "]
["2024-03-25T15:44:22","Council tax",15,0,0,402.61,0,120.142]
["2024-03-25T15:44:50","General Enquiries",7.2,0,0,184.27,0,119.518]
["2024-03-25T15:45:39","General Enquiries",0,222.41,222.41,740.97,0,null,"Answered Question; REV; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-25T15:45:45","General Enquiries",7.3,0,0,99.59,0,120.065]
["2024-03-25T15:46:05","Waste & Recycling",0,212.5,212.5,479.25,71.11,null,"Domestic/householder enquiry; Other (specify in summary notes); New enquiry; New bin; No Digital Assistance; Escalated via email to back-office "]
["2024-03-25T15:46:05","General Enquiries",8.1,0,0,336.81,9.39,120.095]
["2024-03-25T15:47:17","Development control (aka Planning)",0,264.17,264.17,707.94,0,null,"Answered Question; DEC; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-25T15:48:45","General Enquiries",0,195.66,195.66,258.64,240.42,null,"Answered Question; BEN; Account Enquiry; End call"]
["2024-03-25T15:49:33","General Enquiries",5.8,0,0,16.190000000000001,2.42,119.486]
["2024-03-25T15:49:39","Council tax",6.3,0,0,0,0]
["2024-03-25T15:50:02","Council tax",13.1,0,0,248.2,0,119.43899999999999]
["2024-03-25T15:50:36","Council tax",9.1,0,0,723.24,304.39,119.313]
["2024-03-25T15:51:38","Waste & Recycling",2.1,0,0,478.52,71.58,119.645]
["2024-03-25T15:52:00","General Enquiries",5,0,0,740.72,0,120.017]
["2024-03-25T15:52:13","General Enquiries",0,161.63999999999999,161.63999999999999,524.49,0]
["2024-03-25T15:52:13","Development control (aka Planning)",3.2,0,0,0,0]
["2024-03-25T15:52:18","General Enquiries",4.0999999999999996,0,0,0,0]
["2024-03-25T15:52:20","Rents",2.4,0,0,217.81,0,66.718999999999994]
["2024-03-25T15:52:24","General Enquiries",0,99.3,99.3,0,0]
["2024-03-25T15:52:49","Homelink",0,47.23,47.23,159.58000000000001,0,null,"Answered Question; HOU; Housing Advice and Homelink; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-25T15:53:22","Development control (aka Planning)",7.2,0,0,707.72,0,120.032]
["2024-03-25T15:53:41","General Enquiries",13,0,0,258.41000000000003,240.42,59.548000000000002]
["2024-03-25T15:54:00","Homelink",21.4,0,0,159.33000000000001,0,13.656000000000001]
["2024-03-25T15:54:10","Business Rates",0,95.47,250.03,760.95,3.03,null,"NNDR; NNDR - SBRR - Directed to form"]
["2024-03-25T15:54:43","Homelink",0,99.28,99.28,185.69,0,null,"Answered Question; Directed to complete online form; Directed to website for information; HOU; Housing Advice and Homelink; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-25T15:55:29","General Enquiries",0,34.270000000000003,34.270000000000003,91.81,0,null,"Answered Question; DEC; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-25T15:55:56","Council tax",0,6.84,6.84,314.45,0,null,"Council Tax"]
["2024-03-25T15:56:25","General Enquiries",22.4,0,0,524.25,0,120.282]
["2024-03-25T15:57:09","General Enquiries",3.2,0,0,51.61,3.72,20.375]
["2024-03-25T15:57:17","Homelink",2,0,0,185.5,0,15.406000000000001]
["2024-03-25T15:57:45","Housing Services",0,124.95,319.81,504.95,5.83,null,"; REV; Other; End call; Good, no disruption and clear sound; Answered Question; Directed to third party; No Digital Assistance"]
["2024-03-25T15:58:08","General Enquiries",9.1,0,0,91.67,0,217.05199999999999]
["2024-03-25T15:58:31","Council tax",5.2,0,0,314.22000000000003,0,59.531999999999996]
["2024-03-25T15:58:59","Council tax",0,162.38,162.38,88.02,0,null,"Change of address; Council Tax"]
["2024-03-25T15:59:02","Council tax",0,107.53,107.53,0,0]
["2024-03-25T15:59:13","Licensing",0,165.33,165.33,1315.48,147.52000000000001,null,"Taxi Vehicle License; New license; New enquiry; No Digital Assistence "]
["2024-03-25T15:59:29","Electoral Services",0,207.55,353.86,140.06,3.05,null,"Transferred to Correct Queue ; ENV; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-25T15:59:42","General Enquiries",0,117.28,117.28,0,0]
["2024-03-25T16:00:41","Business Rates",2.1,0,0,708.66,0,119.658]
["2024-03-25T16:01:17","General Enquiries",26.2,0,0,48.5,6.36,119.393]
["2024-03-25T16:02:52","Council tax",4.4000000000000004,0,0,87.95,0,78.626000000000005]
["2024-03-25T16:03:27","Licensing",16.5,0,0,53.66,147.94999999999999,120.09399999999999]
["2024-03-25T16:04:40","General Enquiries",10.6,0,0,21.3,3.59,119.875]
["2024-03-25T16:04:42","Council tax",0,10.029999999999999,10.029999999999999,151.69,0,null,"Council Tax; CTAX - Copy Bill - Contacted CCD"]
["2024-03-25T16:05:11","Waste & Recycling",0,21.66,29.59,408.55,5.94,null,"Domestic/householder enquiry; Missed bin; New enquiry; Helped filling out an eForm; Information Provided; no further admin"]
["2024-03-25T16:05:48","Housing Services",6.8,0,0,455.84,0,114.721]
["2024-03-25T16:07:13","Environmental Health",13.4,0,0,0,0]
["2024-03-25T16:07:20","Council tax",8.6999999999999993,0,0,151.5,0,119.486]
["2024-03-25T16:07:28","Environmental Health",6.1,0,0,224.84,6.26,23]
["2024-03-25T16:07:35","Electoral Services",7.2,0,0,118.17,0,119.366]
["2024-03-25T16:07:47","General Enquiries",0,7.89,7.89,85.63,90.66,null,"Answered Question; REV; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-25T16:08:17","General Enquiries",0,6.64,6.64,296.06,0,null,"Answered Question; GEN; Payment; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-25T16:08:54","Rents",0,20,20,350,140.80000000000001,null,"Rents; to discuss payment plan"]
["2024-03-25T16:08:56","General Enquiries",6.7,0,0,85.38,90.66,120.127]
["2024-03-25T16:10:29","General Enquiries",5.2,0,0,295.76,0,335.36399999999998]
["2024-03-25T16:10:34","General Enquiries",0,12.59,12.59,879.26,238.16,null,"Answered Question; NNDR; Directed to website; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-25T16:10:48","Rents",18.7,0,0,140.81,141.25,67.283000000000001]
["2024-03-25T16:11:28","Waste & Recycling",6.8,0,0,182.91,0,63.97]
["2024-03-25T16:12:29","General Enquiries",11.3,0,0,878.72,238.5,20.125]
["2024-03-25T16:13:21","Electoral Services",0,14.81,14.81,126.59,0,null,"Answered Question; BEN; Account Enquiry; End call"]
["2024-03-25T16:14:40","General Enquiries",0,8.5500000000000007,8.5500000000000007,107.59,0,null,"Answered Question; REV; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-25T16:16:08","Electoral Services",13.7,0,0,126.33,0,54.375]
["2024-03-25T16:16:48","General Enquiries",0,1.61,1.61,0,0]
["2024-03-25T16:17:17","General Enquiries",7.1,0,0,107.36,0,119.672]
["2024-03-25T16:18:13","General Enquiries",0,23.13,23.13,673.14,0,null,"Answered Question; Raised a back-office task; HOU; Chasing Previous Request or Application; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-25T16:19:02","General Enquiries",0.5,0,0,0,0]
["2024-03-25T16:20:24","General Enquiries",21.9,0,0,672.92,0,119.501]
["2024-03-25T16:20:40","General Enquiries",0,5.2,5.2,0,0]
["2024-03-25T16:21:00","General Enquiries",0,15.91,15.91,194.09,0,null,"; HOU; Other; End call; Good, no disruption and clear sound; Raised a back-office task; No Digital Assistance"]
["2024-03-25T16:21:12","Housing advice and Homelessness",0,9.52,9.52,229.02,0,null,"Answered Question; REV; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-25T16:21:55","Housing advice and Homelessness",8.1999999999999993,0,0,228.78,0,53.704000000000001]
["2024-03-25T16:22:07","Waste & Recycling",0,8.56,28.45,126.91,147.38999999999999,null,"Domestic/householder enquiry; Other (specify in summary notes); New enquiry; No Digital Assistance; Information Provided; chasing plastic bin bag delivery"]
["2024-03-25T16:22:09","General Enquiries",4.0999999999999996,0,0,0,0]
["2024-03-25T16:22:52","Housing Services",0,10.77,17.25,761.62,5.53,null,"; BEN; Update Bio. Information; End call; Good, no disruption and clear sound; Assisted customer to complete a form; Helped filling out an eform"]
["2024-03-25T16:23:14","General Enquiries",14.3,0,0,193.91,0,45.688000000000002]
["2024-03-25T16:23:24","Housing Services",0,5.56,114.17,620.70000000000005,5.41,null,"Answered Question; HOU; Housing Advice and Homelink; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-25T16:23:39","Electoral Services",0,12.45,32,85.52,12.95,null,"Answered Question; ELE; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-25T16:23:43","Council tax",0,19.05,19.05,135.30000000000001,0,null,"Council Tax"]
["2024-03-25T16:23:49","Business Rates",0,12.73,12.73,245.8,422.41,null,"NNDR; "]
["2024-03-25T16:24:02","General Enquiries",7.1,0,0,24.64,2.94,119.751]
["2024-03-25T16:24:26","Council tax",9.5,0,0,170.27,5.89,330.04899999999998]
["2024-03-25T16:24:39","Waste & Recycling",18.399999999999999,0,0,101.52,145.30000000000001,60.265999999999998]
["2024-03-25T16:24:43","Council tax",0,12.98,12.98,113.39,0,null,"Council Tax; CTAX - Bill Query - General Enquiry"]
["2024-03-25T16:25:19","General Enquiries",4.3,0,0,421.53,5.77,11.047000000000001]
["2024-03-25T16:25:33","General Enquiries",11.5,0,0,35.840000000000003,13.44,131.76599999999999]
["2024-03-25T16:25:52","General Enquiries",0,18.41,18.41,53.31,0,null,"Answered Question; ENV; New Bin Not Permit; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-25T16:26:11","Business Rates",3,0,0,0,0]
["2024-03-25T16:26:17","Business Rates",5.8,0,0,245.08,422.88,20.344000000000001]
["2024-03-25T16:26:21","Council tax",3.2,0,0,0,0]
["2024-03-25T16:26:25","Council tax",13.8,0,0,135.19999999999999,0,119.657]
["2024-03-25T16:26:48","Electoral Services",6.9,0,0,49.3,0,12.297000000000001]
["2024-03-25T16:27:17","Council tax",11,0,0,113.08,0,120.157]
["2024-03-25T16:27:33","Housing Services",5.5,0,0,590.80999999999995,0,32.921999999999997]
["2024-03-25T16:27:48","General Enquiries",16.7,0,0,53.03,0,119.51600000000001]
["2024-03-25T16:28:31","Waste & Recycling",0,11,25.88,168.13,3.63,null,"Domestic/householder enquiry; Missed bin; New enquiry"]
["2024-03-25T16:30:24","Development control (aka Planning)",0,14.08,14.08,420.67,0,null,"Answered Question; DEC; Wanted Information about the Service; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-25T16:30:55","General Enquiries",10.199999999999999,0,0,12.44,4.16,137.76599999999999]
["2024-03-25T16:31:24","Waste & Recycling",13.9,0,0,155.28,0,7.1870000000000003]
["2024-03-25T16:32:38","Development control (aka Planning)",12.7,0,0,420.5,0,120.256]
["2024-03-25T16:34:01","Housing Services",19.100000000000001,0,0,198.66,0,119.55200000000001]
["2024-03-25T16:34:17","General Enquiries",0,10.42,10.42,107.67,0,null,"Answered Question; REV; Bill Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-25T16:35:15","Housing Services",0,9.94,23.05,490.7,1.69,null,"Answered Question; BEN; Account Enquiry; End call"]
["2024-03-25T16:36:08","General Enquiries",9.5,0,0,107.53,0,89.957999999999998]
["2024-03-25T16:37:11","General Enquiries",8.1999999999999993,0,0,91.95,2.41,120.334]
["2024-03-25T16:37:20","Council tax",0,8.25,8.25,915.97,287.3,null,"Council Tax; liability query"]
["2024-03-25T16:38:56","Housing Services",11.7,0,0,397.94,0,10.625]
["2024-03-25T16:39:02","General Enquiries",0,28.81,28.81,155.22999999999999,0,null,"Answered Question; REV; Other; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-25T16:39:54","Council tax",6.8,0,0,915.77,287.23,245.28299999999999]
["2024-03-25T16:41:41","General Enquiries",11,0,0,0,0]
["2024-03-25T16:41:54","General Enquiries",14.5,0,0,154.94999999999999,0,119.95399999999999]
["2024-03-25T16:42:41","Fraud",0,8.91,366.64,1197.69,8.23,null,"Answered Question; REV; Bill Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-25T16:43:20","Council tax",0,34.19,34.19,435,0,null,"Council Tax; CTAX - Bill Query - Copy bill posted- SO details provided"]
["2024-03-25T16:44:07","Council tax",0,20.64,20.64,179.13,141.88]
["2024-03-25T16:44:16","Waste & Recycling",0,13.42,13.42,220.84,0,null,"Domestic/householder enquiry; Missed bin; New enquiry"]
["2024-03-25T16:45:19","Council tax",7.5,0,0,281.42,8.58,119.657]
["2024-03-25T16:45:36","Council tax",0,17.2,17.2,76.09,0,null,"Council Tax"]
["2024-03-25T16:45:54","Council tax",10.6,0,0,0,0]
["2024-03-25T16:46:06","Waste & Recycling",12.4,0,0,220.69,0,56.923000000000002]
["2024-03-25T16:46:07","Council tax",20.2,0,0,434.75,0,120.202]
["2024-03-25T16:46:22","Council tax",0,0,0,0,0]
["2024-03-25T16:46:33","Council tax",8,0,0,180.05,140.75,143.03]
["2024-03-25T16:46:48","Council tax",0,151.83000000000001,151.83000000000001,131.76,0,null,"Council Tax; CTAX - Bill Query - General Enquiry"]
["2024-03-25T16:47:59","Licensing",0,150.25,150.25,234.27,0,null,"Taxi Vehicle License; New license; New enquiry; No Digital Assistence ; Waiting on response from taxi email"]
["2024-03-25T16:48:14","Council tax",15.9,0,0,75.83,0,120.267]
["2024-03-25T16:51:12","Electoral Services",0,186.75,423.5,30.91,3.77,null,"Transferred to Correct Queue ; ELE; Wanted Information about the Service; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-25T16:51:47","Licensing",17.3,0,0,233.94,0,120.078]
["2024-03-25T16:52:18","Council tax",7.5,0,0,131.44,0,119.327]
["2024-03-25T16:55:44","Fraud",31.4,0,0,915.84,0,18.797000000000001]
["2024-03-25T16:56:39","General Enquiries",10.7,0,0,30.52,4.3600000000000003,119.703]
["2024-03-25T16:59:04","Housing advice and Homelessness",0,215.48,215.48,256.33999999999997,0,null,"Answered Question; BEN; Account Enquiry; End call"]
["2024-03-25T16:59:54","Council tax",0,10.27,10.27,178.61,0,null,"Council Tax; CTAX - Bill Query - General Enquiry"]
["2024-03-25T17:00:01","Waste & Recycling",0,32.630000000000003,32.630000000000003,799.92,83.81,null,"Domestic/householder enquiry; New bin request/ Replacement; New enquiry; No Digital Assistance; Escalated via email to back-office "]
["2024-03-25T17:00:52","Electoral Services",5.6,0,0,0,0]
["2024-03-25T17:01:33","Council tax",0,22.63,22.63,314.91000000000003,0,null,"Council Tax; contact form"]
["2024-03-25T17:02:06","Waste & Recycling",11.1,0,0,0,0]
["2024-03-25T17:02:18","Waste & Recycling",18.899999999999999,0,0,799.25,84.2,119.236]
["2024-03-25T17:02:31","Council tax",8.6999999999999993,0,0,178.34,0,119.648]
["2024-03-25T17:03:47","Rents",0,126.19,134.28,229.88,1.94,null,"Rents; rent amount query"]
["2024-03-25T17:03:49","Housing advice and Homelessness",11.6,0,0,256.06,0,138.66499999999999]
["2024-03-25T17:04:13","Council tax",21.4,0,0,314.66000000000003,0,101.32899999999999]
["2024-03-25T17:05:30","Payment Line",0,175.38,175.38,0,0]
["2024-03-25T17:07:39","General Enquiries",7.5,0,0,34.729999999999997,2.59,120.102]
["2024-03-25T17:08:26","Rents",6.8,0,0,194.49,0,126.06399999999999]
["2024-03-25T17:08:46","Development control (aka Planning)",0,10.220000000000001,16.86,409.33,197.45,null,"Answered Question; DEC; Wanted Information about the Service; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-25T17:10:58","General Enquiries",9,0,0,42.61,2.0299999999999998,119.68899999999999]
["2024-03-25T17:11:12","Homelink",0,9.14,31.38,212.2,3.08,null,"Answered Question; BEN; Account Enquiry; End call"]
["2024-03-25T17:11:54","Development control (aka Planning)",5.7,0,0,366.25,195.92,119.26900000000001]
["2024-03-25T17:12:05","Environmental Health",0,6.13,301.01,581.30999999999995,5.7,null,"Answered Question; BEN; Account Enquiry; End call"]
["2024-03-25T17:12:41","Council tax",0,12.81,12.81,432.48,0,null,"Council Tax; CTAX - Bill Query - General Enquiry"]
["2024-03-25T17:13:25","General Enquiries",8.1,0,0,9.36,3.58,293.08199999999999]
["2024-03-25T17:13:48","Homelink",21.2,0,0,202.31,0,14.875]
["2024-03-25T17:14:00","General Enquiries",5.2,0,0,24.06,6.02,25.702999999999999]
["2024-03-25T17:15:35","Council tax",11.7,0,0,432.28,0,119.34699999999999]
["2024-03-25T17:17:35","Council tax",0,28.63,28.63,22.06,0,null,"cant hear customer"]
["2024-03-25T17:17:48","Environmental Health",3.8,0,0,0,0,85.234999999999999]
["2024-03-25T17:19:18","Environmental Health",12.2,0,0,556.83000000000004,0,119.946]
["2024-03-25T17:20:12","Council tax",27.4,0,0,21.89,0,119.458]
["2024-03-25T17:21:12","Council tax",0,75.94,75.94,606.09,0,null,"Council Tax"]
["2024-03-25T17:23:39","Council tax",60,0,0,0,0]
["2024-03-25T17:24:40","Council tax",13.1,0,0,605.78,0,9.25]
["2024-03-26T08:04:54","Council tax",0,73.38,142.38,191.97,3.95,null,"Council Tax; Moving - directed to moving form online"]
["2024-03-26T08:07:03","General Enquiries",60,0,0,0,0]
["2024-03-26T08:08:04","General Enquiries",11.1,0,0,38.22,4.3600000000000003,119.86]
["2024-03-26T08:09:00","Council tax",60,0,0,0,0]
["2024-03-26T08:10:01","Council tax",6.8,0,0,153.53,0,16.407]
["2024-03-26T08:16:49","Council tax",0,105.73,105.73,49.41,0,null,"Council Tax; spd- directedto web "]
["2024-03-26T08:19:14","Council tax",60,0,0,0,0]
["2024-03-26T08:20:15","Council tax",43.6,0,0,49.36,0,471.11700000000002]
["2024-03-26T08:29:27","Payment Line",0,26.72,26.72,10.59,0,null,"GEN; Account Enquiry; Answered questions; Cannot hear the customer or the customer cannot hear you; No Digital Assistance"]
["2024-03-26T08:29:39","Payment Line",25.8,0,0,10.55,0,120.09699999999999]
["2024-03-26T08:30:28","Council tax",0,16.59,16.59,465.34,0,null,"Council Tax; rebanding letter"]
["2024-03-26T08:32:49","Council tax",15.4,0,0,465.28,0,119.22799999999999]
["2024-03-26T08:34:00","General Enquiries",0,23.89,23.89,229.88,0,null,"Raised a back-office task; HOU; Chasing Previous Request or Application; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-26T08:35:56","General Enquiries",22.8,0,0,229.81,0,119.364]
["2024-03-26T08:38:26","Council tax",0,7.42,7.42,43.94,0,null,"Council Tax"]
["2024-03-26T08:38:43","General Enquiries",0,17.5,17.5,376.73,13.09,null,"Answered Question; Directed to MEARS (Housing only); HOU; Repairs; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-26T08:40:15","Council tax",6.5,0,0,43.95,0,119.369]
["2024-03-26T08:40:43","General Enquiries",16.3,0,0,71,13.25,30.504999999999999]
["2024-03-26T08:46:09","General Enquiries",0,11.14,11.14,113.86,0,null,"Answered Question; ELE; Account Enquiry; End call; Good, no disruption and clear sound"]
["2024-03-26T08:46:19","General Enquiries",0,70.34,70.34,48.77,0,null,"Answered Question; ELE; Account Enquiry; End call; Good, no disruption and clear sound"]
["2024-03-26T08:47:49","General Enquiries",10,0,0,113.81,0,354.94400000000002]
["2024-03-26T08:48:17","General Enquiries",60,0,0,0,0]
["2024-03-26T08:49:18","General Enquiries",8.3000000000000007,0,0,48.78,0,121.878]
["2024-03-26T08:50:05","Homelink",0,8.2200000000000006,8.2200000000000006,18.95,0,null,"Silent call; HOU; Housing Advice and Homelink; End call; Cannot hear the customer or the customer cannot hear you; No Digital Assistance"]
["2024-03-26T08:52:00","Homelink",7.2,0,0,18.91,0,29.687999999999999]
["2024-03-26T08:52:14","General Enquiries",0,0.98,0.98,0,0]
["2024-03-26T08:52:39","Homelink",0,7.78,7.78,48.73,0,null,"Answered Question; HOU; Housing Advice and Homelink; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-26T08:53:59","Development control (aka Planning)",0,95.16,95.16,0,0]
["2024-03-26T08:54:20","Homelink",6.9,0,0,48.7,0,16.751000000000001]
["2024-03-26T08:54:21","General Enquiries",0.3,0,0,0,0]
["2024-03-26T08:55:29","Development control (aka Planning)",5,0,0,0,0]
["2024-03-26T08:55:35","Development control (aka Planning)",60,0,0,0,0]
["2024-03-26T08:56:35","Development control (aka Planning)",4,0,0,0,0]
["2024-03-26T08:56:40","Development control (aka Planning)",23.2,0,0,0,0]
["2024-03-26T08:57:59","Council tax",0,10.02,10.02,363.91,0,null,"Council Tax; CTAX - Open Portal - Reset password"]
["2024-03-26T08:58:10","General Enquiries",0,17.8,17.8,136.94999999999999,0,null,"Answered Question; REV; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-26T08:59:18","Council tax",8.6999999999999993,0,0,363.81,0,119.297]
["2024-03-26T08:59:51","General Enquiries",16.5,0,0,136.94999999999999,0,120.157]
["2024-03-26T09:01:05","Housing advice and Homelessness",0,75.22,75.22,189.42,0,null,"Answered Question; BEN; Account Enquiry; End call"]
["2024-03-26T09:01:06","General Enquiries",0,16.75,16.75,61.33,0,null,"Answered Question; ENV; Bulky item collections; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-26T09:02:33","Housing advice and Homelessness",60,0,0,0,0]
["2024-03-26T09:03:18","General Enquiries",15.8,0,0,61.34,0,14.141]
["2024-03-26T09:03:35","Housing advice and Homelessness",12.3,0,0,189.28,0,65.5]
["2024-03-26T09:04:37","Rents",0,13.03,13.03,338.39,0,null,"Rents; payment"]
["2024-03-26T09:04:52","General Enquiries",0,13.08,13.08,131.94,0,null,"Answered Question; REN; Payment; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-26T09:05:40","Waste & Recycling",0,16.829999999999998,35.229999999999997,145.72,3.88,null,"Domestic/householder enquiry; Green bin permit request; Chase Call; No Digital Assistance; Information Provided; no further admin"]
["2024-03-26T09:06:32","General Enquiries",12.2,0,0,131.88999999999999,0,42.188000000000002]
["2024-03-26T09:06:35","Rents",11.8,0,0,338.33,0,137.054]
["2024-03-26T09:06:51","Benefits",0,9.44,25.88,1019.83,8.75,null,"Benefits; DHP application"]
["2024-03-26T09:07:38","General Enquiries",15.9,0,0,25.2,4.16,120.313]
["2024-03-26T09:08:25","Waste & Recycling",17.5,0,0,120.44,0,119.407]
["2024-03-26T09:09:18","Council tax",8.4,0,0,233.69,6.36,119.773]
["2024-03-26T09:09:21","Environmental Health",0,19.47,19.47,320.33,0,null,"Answered Question; HOU; Repairs; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-26T09:09:41","General Enquiries",0,12.42,12.42,130.13,0,null,"Answered Question; Directed to third party; NNDR; Passed to back office; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-26T09:11:33","Environmental Health",18,0,0,320.27999999999997,0,119.393]
["2024-03-26T09:11:54","General Enquiries",10.7,0,0,130.03,0,119.57899999999999]
["2024-03-26T09:13:28","Summons & Recoveries",6.3,0,0,586.86,3,19.312000000000001]
["2024-03-26T09:16:07","Council tax",0,9.3800000000000008,9.3800000000000008,215.81,0,null,"Council Tax; move form uodate"]
["2024-03-26T09:18:32","Licensing",0,26.91,26.91,104.45,54.42,null,"Taxi Vehicle License; Other (specify in summary notes); Chase Call; Information Provided"]
["2024-03-26T09:18:37","Council tax",8.1999999999999993,0,0,215.72,0,221.548]
["2024-03-26T09:19:39","General Enquiries",0,8.59,8.59,145.41,0,null,"Answered Question; HOU; Account Enquiry; End call; Good, no disruption and clear sound"]
["2024-03-26T09:19:57","Council tax",0,14.47,14.47,883.28,0,null,"SPD and DD; Council Tax"]
["2024-03-26T09:20:03","Licensing",25.7,0,0,104.25,54.59,119.79600000000001]
["2024-03-26T09:21:35","General Enquiries",7.5,0,0,145.36000000000001,0,13.811999999999999]
["2024-03-26T09:22:24","Council tax",13.3,0,0,883.25,0,18.141999999999999]
["2024-03-26T09:23:26","Benefits",8.1999999999999993,0,0,199.03,0,38.296999999999997]
["2024-03-26T09:23:44","Council tax",0,9.25,9.25,100.25,0,null,"Council Tax; CTAX - Bill Query - General Enquiry"]
["2024-03-26T09:23:51","Homelink",0,20.34,20.34,746.59,0,null,"Answered Question; HOU; Housing Advice and Homelink; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-26T09:25:38","Homelink",18.899999999999999,0,0,746.44,0,120.017]
["2024-03-26T09:26:22","Council tax",7.9,0,0,100.22,0,119.75]
["2024-03-26T09:26:36","Environmental Health",0,22.42,67.86,169.52,6.22,null,"Answered Question; ENV; Licensing Enquiries Other; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-26T09:26:45","General Enquiries",0,13.47,13.47,71.56,0,null,"Raised a back-office task; REN; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-26T09:28:02","Development control (aka Planning)",0,12.45,12.45,183.11,0,null,"Answered Question; BEN; Account Enquiry; End call"]
["2024-03-26T09:28:09","Licensing",9.8000000000000007,0,0,0,0]
["2024-03-26T09:28:20","Licensing",10.8,0,0,44.56,4.09,120.51600000000001]
["2024-03-26T09:28:26","General Enquiries",0,0,0,0,0]
["2024-03-26T09:28:27","General Enquiries",11.1,0,0,71.52,0,173.95400000000001]
["2024-03-26T09:28:28","Council tax",0,11.69,11.69,398.89,0,null,"Council Tax; Payment and dd set up"]
["2024-03-26T09:29:21","Environmental Health",8.6,0,0,28.23,2.75,132.01599999999999]
["2024-03-26T09:29:43","Development control (aka Planning)",11.2,0,0,183.05,0,6.7969999999999997]
["2024-03-26T09:30:02","Environmental Health",35.200000000000003,0,0,96.47,0,119.782]
["2024-03-26T09:30:46","Council tax",10.199999999999999,0,0,398.81,0,457.69299999999998]
["2024-03-26T09:30:52","Council tax",0,12.52,12.52,95.98,0,null,"Council Tax; CTAX - Bill Query - General Enquiry"]
["2024-03-26T09:31:03","General Enquiries",0,16.690000000000001,16.690000000000001,99.75,0]
["2024-03-26T09:32:46","General Enquiries",13.7,0,0,99.7,0,218.23699999999999]
["2024-03-26T09:33:26","Council tax",11.3,0,0,95.92,0,120.47]
["2024-03-26T09:33:46","Payment Line",0,16.78,16.78,169.09,0]
["2024-03-26T09:33:58","Payment Line",15.7,0,0,169.13,0,120.143]
["2024-03-26T09:35:44","Development control (aka Planning)",0,11.42,11.42,85.09,0,null,"Answered Question; DEC; Duty Planning Appointment; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-26T09:37:05","Development control (aka Planning)",10.4,0,0,85.09,0,119.595]
["2024-03-26T09:37:16","Housing Services",0,6.64,16.5,252.64,78.97,null,"Transferred to back-office; HOU; Account Enquiry; End call; Good, no disruption and clear sound"]
["2024-03-26T09:38:13","Housing Services",0,15.47,30.7,260.76,170.92,null,"Answered Question; Raised a back-office task; HOU; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-26T09:38:28","Benefits",0,9.2200000000000006,87.86,376.22,1.76,null,"Benefits; bringing n proofs to reception"]
["2024-03-26T09:38:31","Council tax",0,6.61,6.61,299.2,0,null,"Council Tax; contact form"]
["2024-03-26T09:39:17","General Enquiries",5.6,0,0,17.8,3.59,67.906999999999996]
["2024-03-26T09:39:21","General Enquiries",0,12.25,12.25,248.94,0,null,"Answered Question; ENV; Licensing Enquiries Taxi; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-26T09:39:27","General Enquiries",0,23.31,23.31,1081.52,10.95,null,"Answered Question; Raised a back-office task; Transferred to back-office; BEN; Wanted Information about the Service; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-26T09:39:45","Housing Services",8.5,0,0,80.2,75.77,119.45399999999999]
["2024-03-26T09:40:13","General Enquiries",14.3,0,0,16.25,5.24,119.471]
["2024-03-26T09:40:28","Licensing",0,10.86,10.86,311.33999999999997,0,null,"Taxi Vehicle License; New license; New enquiry"]
["2024-03-26T09:40:51","Housing Services",14,0,0,244.2,166.08,58.046999999999997]
["2024-03-26T09:40:52","General Enquiries",22.3,0,0,602.61,11.45,120.08]
["2024-03-26T09:40:53","Council tax",0,27.47,27.47,606.16,0,null,"Council Tax; LPA info"]
["2024-03-26T09:40:57","Council tax",7.9,0,0,86.19,2.02,119.81399999999999]
["2024-03-26T09:41:03","General Enquiries",10.5,0,0,248.89,0,407.92599999999999]
["2024-03-26T09:41:18","Council tax",5.4,0,0,299.08999999999997,0,484.709]
["2024-03-26T09:41:31","General Enquiries",0,24.14,24.14,179.16,0,null,"Answered Question; HOU; Housing Advice and Homelink; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-26T09:42:03","Licensing",9.4,0,0,311.26,0,100.57899999999999]
["2024-03-26T09:42:17","Council tax",0,6.38,6.38,440.75,0]
["2024-03-26T09:42:35","Benefits",60,0,0,0,0]
["2024-03-26T09:43:13","General Enquiries",0,7.38,7.38,105.78,0,null,"Answered Question; GEN; Account Enquiry; Answered questions; Good, no disruption and clear sound"]
["2024-03-26T09:43:20","Council tax",8.3000000000000007,0,0,0,0]
["2024-03-26T09:43:25","Council tax",0,4.25,4.25,194.11,0,null,"Council Tax; CTAX - Bill Query - General Enquiry"]
["2024-03-26T09:43:29","Council tax",16.5,0,0,606.20000000000005,0,46.110999999999997]
["2024-03-26T09:43:37","Benefits",2.5,0,0,0,0]
["2024-03-26T09:43:38","General Enquiries",22.8,0,0,179.08,0,120.36]
["2024-03-26T09:43:40","Benefits",13.1,0,0,289.95,0,72.766000000000005]
["2024-03-26T09:44:20","Payment Line",0,10.33,10.33,134.66,0,null,"Answered Question; ENV; Bulky item collections; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-26T09:44:25","Development control (aka Planning)",0,144.36000000000001,251.02,602.24,7.28,null,"Answered Question; DEC; Wanted Information about the Service; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-26T09:44:26","Council tax",4.7,0,0,440.69,0,120.096]
["2024-03-26T09:44:34","Council tax",0,146.76,260.11,911.28,13.13,null,"Council Tax; account query"]
["2024-03-26T09:44:54","General Enquiries",6.3,0,0,105.75,0,119.57899999999999]
["2024-03-26T09:45:14","Council tax",3.1,0,0,194,0,119.485]
["2024-03-26T09:46:15","Payment Line",8.8000000000000007,0,0,134.63999999999999,0,119.642]
["2024-03-26T09:46:21","Housing Services",0,70.91,70.91,283.17,0,null,"Answered Question; BEN; Account Enquiry; End call"]
["2024-03-26T09:46:22","Housing advice and Homelessness",0,332.31,332.31,231.06,0,null,"; HOU; Other; End call; Good, no disruption and clear sound; Raised a back-office task; No Digital Assistance"]
["2024-03-26T09:46:24","Environmental Health",0,169.49,324.25,2294.23,2.44,null,"Answered Question; Directed to complete online form; Directed to portal for information; Directed to website for information; Directed to third party; DEC; Tree Protection Order TPO; End call; Good, no disruption and clear sound (+1)"]
["2024-03-26T09:46:30","General Enquiries",0,65.5,65.5,78.3,0,null,"Answered Question; BEN; Account Enquiry; End call; Good, no disruption and clear sound"]
["2024-03-26T09:48:46","General Enquiries",7.5,0,0,15.44,7.64,119.157]
["2024-03-26T09:48:47","General Enquiries",11.1,0,0,34.53,4.34,119.828]
["2024-03-26T09:48:59","General Enquiries",0,72.61,72.61,38.28,0,null,"Directed to MEARS (Housing only); HOU; Account Enquiry; End call; Good, no disruption and clear sound"]
["2024-03-26T09:49:00","Housing advice and Homelessness",60,0,0,0,0]
["2024-03-26T09:49:02","Council tax",0,131.61000000000001,131.61000000000001,690.84,0,null,"Council Tax"]
["2024-03-26T09:49:05","Council tax",0,62.8,62.8,314.22000000000003,0,null,"Council Tax"]
["2024-03-26T09:49:06","Housing Services",8.6,0,0,283.11,0,75.236000000000004]
["2024-03-26T09:49:12","General Enquiries",8.5,0,0,78.28,0,33.719000000000001]
["2024-03-26T09:49:30","Council tax",0,164.55,164.55,426.94,0,null,"Council Tax; account enquiry"]
["2024-03-26T09:49:53","Housing Services",0,124.59,256.31,105.3,57.67,null,"Raised a back-office task; HOU; Account Enquiry; End call; Good, no disruption and clear sound"]
["2024-03-26T09:50:03","General Enquiries",60,0,0,0,0]
["2024-03-26T09:50:32","Council tax",4.5,0,0,627.88,9.83,39.875]
["2024-03-26T09:50:39","Development control (aka Planning)",24,0,0,586.70000000000005,0,119.14100000000001]
["2024-03-26T09:51:02","Housing advice and Homelessness",60,0,0,0,0]
["2024-03-26T09:51:16","General Enquiries",5,0,0,18.47,2.92,119.67400000000001]
["2024-03-26T09:51:19","Council tax",0,95.72,95.72,150.16,0,null,"Council Tax"]
["2024-03-26T09:51:20","Environmental Health",0,123.78,123.78,213.86,0,null,"Answered Question; ENV; Other; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-26T09:51:38","General Enquiries",13.5,0,0,38.130000000000003,0,119.205]
["2024-03-26T09:51:56","Council tax",0,104.36,104.36,256.3,0,null,"Council Tax; CU from update"]
["2024-03-26T09:52:05","Council tax",27,0,0,314.22000000000003,0,119.86]
["2024-03-26T09:53:17","Housing advice and Homelessness",4.2,0,0,231.03,0,206.126]
["2024-03-26T09:53:30","General Enquiries",0,214.7,214.7,139.59,0,null,"Answered Question; BEN; Account Enquiry; End call"]
["2024-03-26T09:53:31","Environmental Health",47.4,0,0,2275.42,0,368.94600000000003]
["2024-03-26T09:53:43","General Enquiries",6.4,0,0,23.38,1.83,120.06399999999999]
["2024-03-26T09:53:53","Council tax",4.8,0,0,690.81,0,119.157]
["2024-03-26T09:54:25","Council tax",0,179.28,179.28,267.58999999999997,331.05,null,"Council Tax"]
["2024-03-26T09:54:28","Council tax",7.8,0,0,426.83,0,222.06299999999999]
["2024-03-26T09:54:31","Housing Services",6.5,0,0,0,0]
["2024-03-26T09:55:13","Environmental Health",12.8,0,0,213.83,0,104.111]
["2024-03-26T09:55:14","Council tax",1.9,0,0,150.08000000000001,0,55.530999999999999]
["2024-03-26T09:55:31","Development control (aka Planning)",0,208.88,208.88,158.58000000000001,0,null,"; DEC; Other; End call; Good, no disruption and clear sound; Answered Question; No Digital Assistance"]
["2024-03-26T09:55:54","Council tax",0,205.44,266.8,367.19,4.3899999999999997,null,"Council Tax"]
["2024-03-26T09:56:12","Housing Services",14.6,0,0,81.27,56.64,120.423]
["2024-03-26T09:56:17","Council tax",7.4,0,0,256.33,0,485.65899999999999]
["2024-03-26T09:56:50","Council tax",0,146.99,146.99,155.69999999999999,0,null,"Council Tax; Moving form - couldn't find on the website "]
["2024-03-26T09:58:35","Council tax",0,65.86,65.86,134.13999999999999,0,null,"Council Tax; checking new year billing as not received bill"]
["2024-03-26T09:58:39","Rents",0,137.86000000000001,137.86000000000001,617.66999999999996,266.72000000000003,null,"Rents; rent query"]
["2024-03-26T09:58:43","General Enquiries",3,0,0,139.63,0,75.078000000000003]
["2024-03-26T09:59:48","Council tax",9.4,0,0,267.39,331.2,119.54900000000001]
["2024-03-26T10:00:42","Development control (aka Planning)",2.2000000000000002,0,0,158.5,0,34.656999999999996]
["2024-03-26T10:00:48","General Enquiries",11.4,0,0,17.88,4.75,53.311999999999998]
["2024-03-26T10:01:04","Council tax",8.5,0,0,155.61000000000001,0,25.827999999999999]
["2024-03-26T10:01:11","Payment Line",0,95.7,95.7,226.64,0,null,"Answered Question; REN; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-26T10:01:54","Rents",6.9,0,0,314.01,266.89,341.14299999999997]
["2024-03-26T10:01:56","Council tax",5.7,0,0,134.06,0,153.672]
["2024-03-26T10:01:59","Council tax",11,0,0,248.3,0,120.047]
["2024-03-26T10:02:22","Council tax",1.9,0,0,349.14,0,93.003]
["2024-03-26T10:02:29","Waste & Recycling",0,13.08,13.08,307.39,0,null,"Domestic/householder enquiry; Missed bin; New enquiry; Helped filling out an eForm; Information Provided; missed green bin"]
["2024-03-26T10:02:50","Payment Line",7.7,0,0,226.58,0,119.313]
["2024-03-26T10:04:38","Waste & Recycling",12,0,0,307.33,0,29.484000000000002]
["2024-03-26T10:08:14","Benefits",0,6.72,13.03,1038.0899999999999,2.14,null,"Council Tax; 2 bills."]
["2024-03-26T10:08:35","Council tax",0,11.8,11.8,25.05,0,null,"cant hear customer"]
["2024-03-26T10:08:46","General Enquiries",0,19.579999999999998,19.579999999999998,467.59,0]
["2024-03-26T10:10:18","Council tax",5.5,0,0,636.98,2.44,76.061999999999998]
["2024-03-26T10:10:27","General Enquiries",18.399999999999999,0,0,467.56,0,119.26600000000001]
["2024-03-26T10:11:03","Council tax",10.8,0,0,25.02,0,119.98399999999999]
["2024-03-26T10:12:00","General Enquiries",0,30.59,30.59,123.39,0]
["2024-03-26T10:12:05","Sundry Debtors",0,21.42,35.159999999999997,366.19,234.44,null,"Sundry Debtor. "]
["2024-03-26T10:12:39","Electoral Services",0,57.66,57.66,172.11,0,null,"; ELE; Other; End call; Good, no disruption and clear sound; Raised a back-office task; No Digital Assistance"]
["2024-03-26T10:13:08","General Enquiries",29.3,0,0,123.41,0,119.723]
["2024-03-26T10:13:25","Benefits",0,6.61,6.61,180.63,0,null,"Benefits"]
["2024-03-26T10:13:42","Council tax",0,13.86,13.86,86.16,0,null,"Council Tax; op reset"]
["2024-03-26T10:14:04","General Enquiries",20.5,0,0,125.42,5.23,119.926]
["2024-03-26T10:14:21","Electoral Services",40.799999999999997,0,0,0,0]
["2024-03-26T10:15:03","Electoral Services",15.1,0,0,172.06,0,247.59399999999999]
["2024-03-26T10:15:26","Benefits",5.7,0,0,180.58,0,40.375]
["2024-03-26T10:16:33","Council tax",12.5,0,0,86.08,0,119.374]
["2024-03-26T10:16:37","Sundry Debtors",12.7,0,0,240.45,229.77,119.26600000000001]
["2024-03-26T10:16:59","Council tax",0,17.02,17.02,362.41,0,null,"Council Tax; wondering wht discount withdrawn"]
["2024-03-26T10:18:02","General Enquiries",0,16.95,16.95,94.19,0,null,"Answered Question; ELE; Account Enquiry; End call; Good, no disruption and clear sound"]
["2024-03-26T10:18:19","General Enquiries",0,26.75,26.75,127.47,0]
["2024-03-26T10:19:11","Licensing",0,12.05,12.05,832.69,0,null,"Other (specify in summary notes); Other (specify in summary notes); New enquiry; No Digital Assistence ; Escalated via email to back-office ; caravan site register"]
["2024-03-26T10:19:20","Council tax",16,0,0,362.38,0,203.06800000000001]
["2024-03-26T10:19:26","Council tax",0,15.02,15.02,203.13,0,null,"Council Tax; payment"]
["2024-03-26T10:19:50","Council tax",0,11.09,11.09,163.92,0,null,"Council Tax"]
["2024-03-26T10:20:03","General Enquiries",15.2,0,0,94.14,0,120.063]
["2024-03-26T10:20:11","General Enquiries",0,20.75,20.75,115.92,0,null,"Answered Question; ENV; Refuse and Recycling Specific Advice; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-26T10:20:42","Licensing",10.9,0,0,832.56,0,100.645]
["2024-03-26T10:20:42","General Enquiries",25.4,0,0,127.5,0,119.657]
["2024-03-26T10:20:47","Business Rates",0,19.14,27.28,131.33000000000001,330.75,null,"Account query; NNDR"]
["2024-03-26T10:21:05","Benefits",5.4,0,0,401.05,0,80.052000000000007]
["2024-03-26T10:21:43","Housing Services",0,4.58,15.2,201.78,36.159999999999997,null,"Transferred to back-office; HOU; Account Enquiry; End call; Good, no disruption and clear sound"]
["2024-03-26T10:21:47","Council tax",13.8,0,0,203.13,0,162.876]
["2024-03-26T10:22:10","General Enquiries",19.399999999999999,0,0,115.69,0,119.735]
["2024-03-26T10:22:17","Council tax",9.6999999999999993,0,0,163.81,0,44.86]
["2024-03-26T10:22:45","General Enquiries",18.100000000000001,0,0,10.09,3.14,119.173]
["2024-03-26T10:23:18","Business Rates",7,0,0,120.95,328.14,29.484000000000002]
["2024-03-26T10:23:44","General Enquiries",3.5,0,0,27.06,2.95,95.608999999999995]
["2024-03-26T10:24:19","Housing Services",9.4,0,0,23.69,33.81,119.96899999999999]
["2024-03-26T10:25:26","General Enquiries",0,16.829999999999998,16.829999999999998,177.64,0,null,"Answered Question; GEN; Account Enquiry; Answered questions; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-26T10:26:44","Housing advice and Homelessness",0,20.94,20.94,76.27,0,null,"Answered Question; HOU; Housing Advice and Homelink; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-26T10:27:07","General Enquiries",15.8,0,0,177.63,0,55.593000000000004]
["2024-03-26T10:28:10","Housing advice and Homelessness",6.2,0,0,0,0,242.44300000000001]
["2024-03-26T10:28:17","Housing advice and Homelessness",12.4,0,0,76.31,0,119.938]
["2024-03-26T10:29:13","Rents",0,14.94,14.94,983.64,256.98,null,"Rents; payment"]
["2024-03-26T10:29:57","General Enquiries",0,11.98,11.98,174.16,0,null,"Answered Question; GEN; Account Enquiry; Answered questions; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-26T10:30:49","General Enquiries",0,28.02,28.02,369.06,0,null,"Answered Question; REV; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-26T10:30:59","Rents",13.9,0,0,983.3,257.24,119.768]
["2024-03-26T10:31:39","General Enquiries",10.8,0,0,173.92,0,119.879]
["2024-03-26T10:33:29","General Enquiries",27,0,0,369.01,0,119.813]
["2024-03-26T10:36:17","General Enquiries",0,18.670000000000002,18.670000000000002,279.33,0]
["2024-03-26T10:36:28","Electoral Services",0,11.16,11.16,146.16999999999999,0,null,"Answered Question; ELE; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-26T10:36:36","General Enquiries",0,15.06,15.06,36.72,0,null,"Answered Question; GEN; General; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-26T10:37:13","Electoral Services",9.9,0,0,146.13,0,119.126]
["2024-03-26T10:37:47","Payment Line",0,11.02,11.02,476.06,135.59,null,"Answered Question; NNDR; Passed to back office; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-26T10:38:00","Payment Line",10.1,0,0,364.63,135.78,119.161]
["2024-03-26T10:38:17","General Enquiries",17.600000000000001,0,0,279.36,0,119.92400000000001]
["2024-03-26T10:38:18","General Enquiries",13.3,0,0,36.659999999999997,0,119.548]
["2024-03-26T10:38:55","Housing Services",0,6.77,6.77,986.83,0,null,"Answered Question; Raised a back-office task; REN; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-26T10:40:01","Council tax",0,1.47,1.47,0,0]
["2024-03-26T10:40:02","Waste & Recycling",0,31.95,31.95,73.53,0,null,"Domestic/householder enquiry; Missed bin; New enquiry; No Digital Assistance; Information Provided; no further admin"]
["2024-03-26T10:40:35","Housing Services",5.7,0,0,986.84,0,399.61700000000002]
["2024-03-26T10:41:53","Waste & Recycling",30.5,0,0,73.38,0,109.455]
["2024-03-26T10:42:49","Council tax",0.5,0,0,0,0]
["2024-03-26T10:43:28","Benefits",0,15.5,15.5,132.31,0,null,"Benefits"]
["2024-03-26T10:45:18","General Enquiries",0,9.3800000000000008,9.3800000000000008,444.64,0,null,"; REN; Payment; End call; Good, no disruption and clear sound; Answered Question; No Digital Assistance"]
["2024-03-26T10:45:32","Benefits",14.4,0,0,132.27000000000001,0,89.587000000000003]
["2024-03-26T10:46:17","Electoral Services",0,11.84,11.84,220.2,0,null,"Answered Question; ELE; Account Enquiry; End call; Good, no disruption and clear sound"]
["2024-03-26T10:47:18","General Enquiries",8.1,0,0,444.49,0,31.297999999999998]
["2024-03-26T10:47:53","General Enquiries",0,10.59,10.59,184.5,0,null,"Answered Question; GEN; Payment; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-26T10:48:00","Electoral Services",10.5,0,0,220.22,0,120.20699999999999]
["2024-03-26T10:49:17","Council tax",0,6.58,6.58,715.13,0,null,"Council Tax; CTAX - Payment - Made payment "]
["2024-03-26T10:49:34","General Enquiries",9.5,0,0,184.51,0,279.63200000000001]
["2024-03-26T10:49:58","General Enquiries",0,34.909999999999997,34.909999999999997,116.61,0,null,"Assisted customer to complete a form; HOU; Housing Advice and Homelink; End call; Good, no disruption and clear sound; Helped filling out an eform"]
["2024-03-26T10:51:06","General Enquiries",33.799999999999997,0,0,116.61,0,180.84899999999999]
["2024-03-26T10:51:27","Rents",0,13.69,13.69,232.17,0,null,"Rents; rent statement"]
["2024-03-26T10:51:36","General Enquiries",0,7.47,7.47,201.95,0]
["2024-03-26T10:51:38","Council tax",5.0999999999999996,0,0,715.14,0,119.82899999999999]
["2024-03-26T10:52:12","Electoral Services",0,20.079999999999998,29,573.05999999999995,19.440000000000001,null,"Transferred to Correct Queue ; GEN; Other; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-26T10:53:05","General Enquiries",0,31.11,31.11,227.92,0,null,"Answered Question; ENV; Refuse and Recycling Specific Advice; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-26T10:53:08","Rents",12.5,0,0,232.19,0,119.59699999999999]
["2024-03-26T10:53:18","General Enquiries",6.1,0,0,201.83,0,120.003]
["2024-03-26T10:53:53","General Enquiries",19,0,0,36.229999999999997,19.7,119.44]
["2024-03-26T10:54:10","Licensing",0,12.5,12.5,191.95,155.13999999999999,null,"Taxi Vehicle License; Other (specify in summary notes); New enquiry; No Digital Assistence ; Information Provided; Taxi licence query"]
["2024-03-26T10:54:32","Council tax",0,32.58,32.58,288.08999999999997,0,null,"Council Tax"]
["2024-03-26T10:54:37","Benefits",0,10.64,37.19,136.16,3.56,null,"Benefits; wanted pension credit- gave correct number "]
["2024-03-26T10:54:44","Benefits",0,12.95,95.48,264.89,4.55,null,"Transferred to Correct Queue ; BEN; Wrong Line; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-26T10:55:03","General Enquiries",30,0,0,227.81,0,13.875999999999999]
["2024-03-26T10:55:10","Electoral Services",8,0,0,536.72,0,120.11]
["2024-03-26T10:56:04","Licensing",11.5,0,0,191.72,155.38999999999999,37.75]
["2024-03-26T10:56:06","Homelink",9.1999999999999993,0,0,46.19,3.92,119.785]
["2024-03-26T10:56:58","Council tax",31.5,0,0,288.06,0,120.20399999999999]
["2024-03-26T10:57:10","General Enquiries",8.4,0,0,9.9499999999999993,4.8600000000000003,119.846]
["2024-03-26T10:57:29","Benefits",4.7,0,0,89.86,0,79.141999999999996]
["2024-03-26T10:58:31","Housing Services",0,20.11,20.11,175.3,0,null,"Answered Question; Raised a back-office task; ELE; Enquiry about Voting Methods; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-26T10:58:48","Benefits",9.3000000000000007,0,0,254.77,0,119.657]
["2024-03-26T10:59:48","Electoral Services",0,7.7,35.159999999999997,335.94,11.19,null,"Answered Question; REV; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-26T11:00:13","Housing Services",18.600000000000001,0,0,175.13,0,118.95399999999999]
["2024-03-26T11:01:11","Housing Services",0,12.64,25.8,398.56,6.03,null,"Answered Question; HOU; Account Enquiry; End call; Good, no disruption and clear sound"]
["2024-03-26T11:01:56","Licensing",0,25.75,25.75,346.25,0,null,"Other (specify in summary notes); Other (specify in summary notes); Chase Call; No Digital Assistence ; Escalated via email to back-office ; Wrong Line; ENV - Flytipping - Chase call with extra info, wrong line"]
["2024-03-26T11:02:10","Council tax",6.3,0,0,42.78,11.59,119.76600000000001]
["2024-03-26T11:03:11","General Enquiries",11.7,0,0,31.78,6.27,120.21899999999999]
["2024-03-26T11:03:13","Electoral Services",26.1,0,0,292.77,0,219.94]
["2024-03-26T11:03:18","Licensing",24.8,0,0,346.22,0,44]
["2024-03-26T11:04:02","Housing Services",11.8,0,0,366.66,0,119.486]
["2024-03-26T11:05:01","Council tax",0,10.44,10.44,284.33,0,null,"Council Tax; CTAX - Bill Query - Advised to wait for documents to be processed"]
["2024-03-26T11:05:15","Rents",0,21.19,21.19,171.63,144.25,null,"Rents; ACC QUERY"]
["2024-03-26T11:06:04","Electoral Services",0,16.309999999999999,16.309999999999999,1290.33,19.16,null,"Answered Question; Transferred to back-office; ELE; Wanted Information about the Service; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-26T11:06:21","Benefits",0,13.17,28.33,249.64,4.47,null,"Council Tax; cts"]
["2024-03-26T11:06:54","Rents",20.399999999999999,0,0,171.64,144.25,331.21199999999999]
["2024-03-26T11:07:07","Benefits",0,100.03,100.03,305.64,0,null,"Rents; REN - Increase Letter - Explained increase and that letters have been posted"]
["2024-03-26T11:07:25","Council tax",9.1999999999999993,0,0,284.3,0,120.033]
["2024-03-26T11:07:39","Electoral Services",15.4,0,0,58.55,19.309999999999999,119.81399999999999]
["2024-03-26T11:08:39","Council tax",0,17.97,17.97,145.13999999999999,0,null,"Council Tax"]
["2024-03-26T11:08:47","Council tax",12.1,0,0,40.94,4.8099999999999996,119.751]
["2024-03-26T11:09:24","Benefits",60,0,0,0,0]
["2024-03-26T11:09:46","Benefits",5.3,0,0,0,0]
["2024-03-26T11:09:52","Benefits",8.1,0,0,208.64,0,119.157]
["2024-03-26T11:10:03","General Enquiries",0,5,5,205.41,0,null,"Answered Question; Raised a back-office task; GEN; Other; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-26T11:10:25","Benefits",37.5,0,0,305.58999999999997,0,120.227]
["2024-03-26T11:11:09","Council tax",16.7,0,0,145.08000000000001,0,119.642]
["2024-03-26T11:11:32","General Enquiries",4.0999999999999996,0,0,205.31,0,275.60199999999998]
["2024-03-26T11:12:06","Payment Line",0,23.73,23.73,31.03,0,null,"Answered Question; Chasing new bill ; REV; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-26T11:12:18","Payment Line",22.6,0,0,30.95,0,52.750999999999998]
["2024-03-26T11:13:52","Rents",0,13.78,35.979999999999997,409.91,319.48,null,"Rents"]
["2024-03-26T11:14:34","Council tax",0,6.47,6.47,396.61,0,null,"Council Tax; CTAX - Bill Query - General Enquiry"]
["2024-03-26T11:15:32","Housing advice and Homelessness",12.5,0,0,51.97,6.92,119.944]
["2024-03-26T11:16:12","Business Rates",0,5.92,28.59,162.02000000000001,1.33,null,"Transferred to Correct Queue ; BUI; Wanted Information about the Service; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-26T11:16:45","Rents",21.4,0,0,357.44,313.3,95.998999999999995]
["2024-03-26T11:16:47","Housing Services",0,10.89,31.14,160.06,166.08,null,"Answered Question; Transferred to back-office; HOU; Housing Advice and Homelink; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-26T11:17:00","Council tax",5,0,0,396.48,0,120.279]
["2024-03-26T11:18:08","General Enquiries",5,0,0,24.75,1.67,83.984999999999999]
["2024-03-26T11:18:29","General Enquiries",9.6,0,0,33.47,5.78,119.845]
["2024-03-26T11:18:41","Business Rates",11.1,0,0,0,0]
["2024-03-26T11:18:53","Business Rates",9.5,0,0,137.11000000000001,0,120.325]
["2024-03-26T11:19:19","Housing Services",19.2,0,0,52.42,161.06,119.482]
["2024-03-26T11:19:24","General Enquiries",0,8.77,8.77,0,0]
["2024-03-26T11:21:05","General Enquiries",7.6,0,0,0,0]
["2024-03-26T11:21:08","Benefits",0,8.89,8.89,472.34,0,null,"Council Tax; account query"]
["2024-03-26T11:22:36","Electoral Services",0,72.44,72.44,54.89,0,null,"Answered Question; ELE; Account Enquiry; End call; Good, no disruption and clear sound"]
["2024-03-26T11:22:37","Waste & Recycling",0,13.84,26.2,252.95,2.38,null,"Transferred to Correct Queue ; GEN; Wrong Line; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-26T11:22:37","Payment Line",0,33.840000000000003,40.86,487.13,5.25,null,"Answered Question; Assisted customer to complete a form; planning payment; DEC; Payment; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-26T11:23:00","Payment Line",0,15.73,15.73,8.98,0,null,"Answered Question; BEN; Account Enquiry; End call"]
["2024-03-26T11:23:12","Payment Line",14.5,0,0,8.9499999999999993,0,11.234]
["2024-03-26T11:23:12","Benefits",7.7,0,0,472.36,0,19.469000000000001]
["2024-03-26T11:23:39","Business Rates",0,65.31,79.84,894.2,1.55,null,"NNDR; NNDR - Bill Query - Confirmed accounts closure, advised to send in writing exact dates"]
["2024-03-26T11:24:07","Environmental Health",0,14.39,42.59,323.97000000000003,97.77,null,"Transferred to back-office; ENV; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-26T11:24:10","Electoral Services",60,0,0,0,0]
["2024-03-26T11:24:19","Development control (aka Planning)",10.1,0,0,0,0]
["2024-03-26T11:24:30","Development control (aka Planning)",6,0,0,0,0]
["2024-03-26T11:24:37","General Enquiries",0,0,0,0,0]
["2024-03-26T11:24:37","Development control (aka Planning)",14.8,0,0,18.940000000000001,5.5,307.56099999999998]
["2024-03-26T11:24:38","General Enquiries",11.7,0,0,59.91,2.72,119.812]
["2024-03-26T11:25:11","Electoral Services",10.199999999999999,0,0,54.91,0,119.92100000000001]
["2024-03-26T11:25:17","Payment Line",6.3,0,0,468.13,0,210.75]
["2024-03-26T11:25:32","General Enquiries",60,0,0,0,0]
["2024-03-26T11:25:36","General Enquiries",13.3,0,0,54.67,4.9800000000000004,119.515]
["2024-03-26T11:25:54","Waste & Recycling",11.4,0,0,192.77,0,119.92400000000001]
["2024-03-26T11:26:33","General Enquiries",3.2,0,0,52.36,1.84,119.578]
["2024-03-26T11:26:51","Environmental Health",26.8,0,0,138.91999999999999,93.2,119.39400000000001]
["2024-03-26T11:27:09","Environmental Health",0,9.6300000000000008,25.11,275.08999999999997,2.83,null,"Transferred to Correct Queue ; ENV; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-26T11:27:23","General Enquiries",0,17.03,17.03,377.28,0,null,"Answered Question; Raised a back-office task; GEN; Chasing Previous Request or Application; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-26T11:27:32","Business Rates",13.7,0,0,841.59,0,119.456]
["2024-03-26T11:28:38","Environmental Health",0,28.78,148.83000000000001,233.28,7.2,null,"Answered Question; ENV; Wanted Information about the Service; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-26T11:28:44","General Enquiries",0,14.19,14.19,144.72999999999999,0,null,"Directed to third party; Highways; GEN; Other; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-26T11:29:02","Housing Services",0,6.33,139.28,87.59,7.03,null,"Answered Question; HOU; Lifelines; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-26T11:29:07","Benefits",0,159.41,159.41,0,0]
["2024-03-26T11:29:10","General Enquiries",8.3000000000000007,0,0,20.61,3.3,119.877]
["2024-03-26T11:29:52","Payment Line",0,14.95,14.95,10.02,0,null,"BEN; Account Enquiry; End call; Cannot hear the customer or the customer cannot hear you; No Digital Assistance"]
["2024-03-26T11:29:56","Environmental Health",2.7,0,0,254.17,0,119.57899999999999]
["2024-03-26T11:29:59","General Enquiries",16,0,0,377.25,0,50.796999999999997]
["2024-03-26T11:30:05","Payment Line",13.8,0,0,9.9700000000000006,0,119.974]
["2024-03-26T11:30:26","General Enquiries",13,0,0,144.66999999999999,0,268.23599999999999]
["2024-03-26T11:30:36","General Enquiries",27.3,0,0,74.45,7.52,120.01600000000001]
["2024-03-26T11:30:43","General Enquiries",5.2,0,0,13.91,7.3,119.721]
["2024-03-26T11:31:20","Housing Services",9.8000000000000007,0,0,0,0]
["2024-03-26T11:31:22","Council tax",0,8.56,8.56,234.84,131.44999999999999,null,"Council Tax; CU UPDATE"]
["2024-03-26T11:31:31","Benefits",3.3,0,0,0,0]
["2024-03-26T11:32:15","Housing Services",0,15.13,77.36,25.86,6.23,null,"Transferred to Correct Queue ; HOU; Account Enquiry; End call; No Digital Assistance"]
["2024-03-26T11:32:30","Payment Line",11.3,0,0,25.77,6.5,119.75]
["2024-03-26T11:33:11","Housing Services",12,0,0,73.47,0,119.75]
["2024-03-26T11:33:19","Repairs and Maintenance (Housing)",0,6.89,16.41,165.83,3.64,null,"Answered Question; HOU; Account Enquiry; End call; Good, no disruption and clear sound"]
["2024-03-26T11:33:43","Council tax",7.7,0,0,234.69,131.63,466.75900000000001]
["2024-03-26T11:34:23","Environmental Health",3.5,0,0,158.75,0,26.844000000000001]
["2024-03-26T11:34:51","Licensing",0,5.27,5.27,269.16000000000003,154.41,null,"Taxi Vehicle License; Other (specify in summary notes); New enquiry; No Digital Assistence ; Escalated via email to back-office ; Call not related to Council Services; redirected to taxis email"]
["2024-03-26T11:35:16","General Enquiries",5.8,0,0,20.84,3.89,120.45399999999999]
["2024-03-26T11:35:48","Repairs and Maintenance (Housing)",8.3000000000000007,0,0,144.91999999999999,0,119.84699999999999]
["2024-03-26T11:36:15","Benefits",7.9,0,0,353.19,0,119.42400000000001]
["2024-03-26T11:36:40","Benefits",3.1,0,0,341.89,0]
["2024-03-26T11:36:55","Licensing",4.2,0,0,269.11,154.41,255.09700000000001]
["2024-03-26T11:37:45","Council tax",0,30.83,30.83,265.5,0,null,"ct"]
["2024-03-26T11:38:03","Benefits",0,11.34,11.34,141.44999999999999,0,null,"Council Tax; Chasing new bill"]
["2024-03-26T11:38:16","General Enquiries",0,22.25,22.25,578.52,0,null,"Answered Question; DEC; Payment; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-26T11:38:57","Council tax",0,16.41,16.41,1032.02,0,null,"Council Tax"]
["2024-03-26T11:39:22","General Enquiries",0,6.55,6.55,280.06,0,null,"Answered Question; HOU; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-26T11:39:47","General Enquiries",0,272.17,272.17,86.59,0,null,"Answered Question; GEN; Account Enquiry; Answered questions; Good, no disruption and clear sound"]
["2024-03-26T11:40:08","Benefits",9.8000000000000007,0,0,141.47,0,247.51900000000001]
["2024-03-26T11:40:08","Council tax",9.5,0,0,0,0]
["2024-03-26T11:40:15","General Enquiries",21.1,0,0,578.5,0,119.32899999999999]
["2024-03-26T11:40:18","Council tax",18.399999999999999,0,0,265.47000000000003,0,271.69099999999997]
["2024-03-26T11:40:23","Housing Services",0,153.55000000000001,153.55000000000001,169.94,0,null,"Answered Question; BEN; Account Enquiry; End call"]
["2024-03-26T11:40:54","General Enquiries",0,38.89,38.89,172.67,0,null,"Answered Question; REV; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-26T11:41:17","Council tax",15.2,0,0,1031.9100000000001,0,119.657]
["2024-03-26T11:41:20","General Enquiries",5.5,0,0,280.02999999999997,0,13.266]
["2024-03-26T11:42:49","Council tax",0,10.19,10.19,1185.8599999999999,0,null,"Council Tax; Benefits; CTAX/BEN - LCTRS Query - Advised to apply"]
["2024-03-26T11:43:06","Council tax",0,48.17,48.17,292.76,0,null,"Council Tax; student discount info request"]
["2024-03-26T11:43:06","Housing Services",0,54.36,54.36,214.44,0,null,"Answered Question; Directed to website for information; HOU; Housing Advice and Homelink; End call; Good, no disruption and clear sound; Helped Navigating the website"]
["2024-03-26T11:43:31","Council tax",0,119,164.42,172.64,0,null,"Council Tax; CTAX - Bill Query - General Enquiry"]
["2024-03-26T11:43:48","General Enquiries",60,0,0,0,0]
["2024-03-26T11:43:50","General Enquiries",0,60.77,60.77,49.45,0,null,"Answered Question; ENV; Refuse and Recycling Specific Advice; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-26T11:43:50","General Enquiries",3,0,0,172.63,0,119.97]
["2024-03-26T11:44:22","Housing Services",25.3,0,0,169.94,0,236.12799999999999]
["2024-03-26T11:44:32","Housing Services",15.7,0,0,214.39,0,70.594999999999999]
["2024-03-26T11:44:51","Council tax",9.3000000000000007,0,0,1185.78,0,120.31399999999999]
["2024-03-26T11:44:53","Council tax",0,65.3,65.3,333.22,0,null,"Council Tax; discounts "]
["2024-03-26T11:46:20","General Enquiries",8.5,0,0,86.58,0,104.95399999999999]
["2024-03-26T11:46:21","Council tax",2.4,0,0,292.77,0,119.51600000000001]
["2024-03-26T11:46:48","General Enquiries",6.1,0,0,49.36,0,216.54900000000001]
["2024-03-26T11:46:49","General Enquiries",0,53.59,53.59,137.76,0,null,"Answered Question; HOU; Lifelines; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-26T11:47:36","Benefits",0,109.06,109.06,95.89,0,null,"Benefits; Asking how to send in benefit documents"]
["2024-03-26T11:47:46","Council tax",5.7,0,0,15.13,0]
["2024-03-26T11:48:10","Council tax",6,0,0,0,0]
["2024-03-26T11:48:19","Council tax",1.7,0,0,333.11,0,176.017]
["2024-03-26T11:48:46","Payment Line",0,84.39,84.39,0,0]
["2024-03-26T11:48:46","Council tax",6.8,0,0,111.34,0,119.82899999999999]
["2024-03-26T11:49:35","General Enquiries",6.8,0,0,137.78,0,21.797000000000001]
["2024-03-26T11:50:21","General Enquiries",0,33.69,33.69,58.84,0,null,"Answered Question; REV; Update Bio. Information; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-26T11:51:21","Benefits",2.8,0,0,95.91,0,20.265000000000001]
["2024-03-26T11:52:08","Council tax",0,11.31,11.31,232.73,0,null,"Council Tax; ct query re bill"]
["2024-03-26T11:52:21","General Enquiries",32.700000000000003,0,0,58.84,0,120.532]
["2024-03-26T11:52:25","Business Rates",0,10.45,25.14,95.5,1.89,null,"NNDR; small business rate relief query - directed online"]
["2024-03-26T11:53:53","Council tax",0,24.48,24.48,345.84,0]
["2024-03-26T11:54:06","General Enquiries",9.3000000000000007,0,0,9.23,2.13,119.673]
["2024-03-26T11:54:29","Business Rates",13.9,0,0,86.19,0,119.751]
["2024-03-26T11:54:30","General Enquiries",0,20.69,20.69,779.41,0,null,"Answered Question; ENV; Other; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-26T11:55:07","Council tax",10.1,0,0,232.72,0,125.86]
["2024-03-26T11:56:01","Council tax",12.9,0,0,0,0]
["2024-03-26T11:56:15","Council tax",9.8000000000000007,0,0,345.84,0,120.157]
["2024-03-26T11:56:31","General Enquiries",19.7,0,0,779.42,0,120.047]
["2024-03-26T11:56:46","Housing Services",0,5.92,125.73,143.72,4.51,null,"Answered Question; HOU; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-26T11:56:53","General Enquiries",0,12.63,12.63,190.38,0,null,"Answered Question; Directed to contractor (Housing only); HOU; Repairs; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-26T11:57:18","Payment Line",0,4.88,4.88,571.51,0,null,"Answered Question; payment for planning; DEC; Payment; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-26T11:57:30","Payment Line",3.9,0,0,571.53,0,67.501000000000005]
["2024-03-26T11:58:45","General Enquiries",4.5,0,0,30.2,4.76,119.438]
["2024-03-26T11:58:53","General Enquiries",11.7,0,0,190.39,0,101.235]
["2024-03-26T12:01:17","Housing Services",8.4,0,0,113.41,0,81.906999999999996]
["2024-03-26T12:01:45","Development control (aka Planning)",0,14.77,14.77,189.39,0,null,"Answered Question; BEN; Account Enquiry; End call"]
["2024-03-26T12:03:27","General Enquiries",0,9.1999999999999993,9.1999999999999993,37.22,0,null,"; BEN; Other; End call; Good, no disruption and clear sound; Answered Question; No Digital Assistance"]
["2024-03-26T12:03:36","Development control (aka Planning)",13.7,0,0,189.39,0,92.171999999999997]
["2024-03-26T12:03:39","Waste & Recycling",0,12.66,26.47,219.22,0,null,"Domestic/householder enquiry; New bin request/ Replacement; New enquiry; No Digital Assistance; Escalated via email to back-office ; no further admin"]
["2024-03-26T12:03:52","Council tax",0,10.77,10.77,109.59,0]
["2024-03-26T12:04:43","General Enquiries",0,47.48,47.48,233.67,0,null,"; REV; Update Bio. Information; End call; Good, no disruption and clear sound; Answered Question; No Digital Assistance"]
["2024-03-26T12:05:26","General Enquiries",8.1999999999999993,0,0,37.229999999999997,0,30.579000000000001]
["2024-03-26T12:05:44","Waste & Recycling",11.6,0,0,11.84,0]
["2024-03-26T12:06:09","Waste & Recycling",12.9,0,0,193.14,0,119.438]
["2024-03-26T12:06:35","Council tax",9.6,0,0,109.63,0,120.032]
["2024-03-26T12:07:05","General Enquiries",37.799999999999997,0,0,0,0]
["2024-03-26T12:07:45","General Enquiries",6.9,0,0,233.67,0,49.796999999999997]
["2024-03-26T12:08:48","Benefits",0,5.86,25.7,469.66,1.78,null,"Benefits; trying to find benefits calculator"]
["2024-03-26T12:09:23","General Enquiries",0,30.3,30.3,80.52,0,null,"Answered Question; REV; Bill Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-26T12:10:02","General Enquiries",0,15.42,15.42,216.09,183.55,null,"Answered Question; ENV; Refuse and Recycling Specific Advice; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-26T12:11:04","Council tax",4.9000000000000004,0,0,62.08,2.11,120.18600000000001]
["2024-03-26T12:11:48","General Enquiries",14.6,0,0,0,0]
["2024-03-26T12:12:03","General Enquiries",13.6,0,0,80.55,0,119.92]
["2024-03-26T12:12:09","General Enquiries",14.5,0,0,215.8,183.86,92.703999999999994]
["2024-03-26T12:12:15","Benefits",8.5,0,0,0,0]
["2024-03-26T12:12:25","Benefits",9.3000000000000007,0,0,407.51,0,28.202999999999999]
["2024-03-26T12:13:53","Rents",0,7.66,7.66,202.48,0,null,"Rents; PAYMENT"]
["2024-03-26T12:15:32","Rents",6.5,0,0,202.41,0,213.78200000000001]
["2024-03-26T12:16:37","Fraud",0,3.83,3.83,0,0]
["2024-03-26T12:16:38","General Enquiries",0,5.14,5.14,241.44,0,null,"Answered Question; REV; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-26T12:17:41","Licensing",0,10.5,10.5,114.31,0,null,"Taxi Vehicle License; New license; New enquiry"]
["2024-03-26T12:17:54","General Enquiries",4,0,0,241.41,0,21.797000000000001]
["2024-03-26T12:18:19","Fraud",2.8,0,0,0,0]
["2024-03-26T12:18:29","Council tax",0,10.61,10.61,1004.24,0]
["2024-03-26T12:18:41","Council tax",0,15.69,15.69,422.47,0,null,"Council Tax; Benefits; ct bill explained and directed to cts form"]
["2024-03-26T12:19:15","Licensing",9.1,0,0,114.38,0,119.172]
["2024-03-26T12:20:10","Council tax",0,9.86,9.86,183.25,0,null,"Council Tax; SPD query"]
["2024-03-26T12:20:42","Council tax",9.1999999999999993,0,0,1004.27,0,119.81399999999999]
["2024-03-26T12:21:06","Council tax",14.5,0,0,422.5,0,229.49100000000001]
["2024-03-26T12:22:03","Council tax",0,6.49,6.49,483.66,0,null,"Council Tax; Bill issued to tenants name in error"]
["2024-03-26T12:22:07","General Enquiries",0,6.56,6.56,103.67,0,null,"; DEC; Payment; End call; Good, no disruption and clear sound; Answered Question; No Digital Assistance"]
["2024-03-26T12:22:21","Development control (aka Planning)",0,10.220000000000001,10.220000000000001,557.44000000000005,154.69,null,"Answered Question; DEC; Called about planning compliance ; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-26T12:22:40","Council tax",8.6,0,0,183.33,0,193.601]
["2024-03-26T12:23:01","Housing advice and Homelessness",0,158.63,158.63,519.04999999999995,0,null,"; HOU; Housing Advice and Homelink; End call; Good, no disruption and clear sound; Assisted customer to complete a form; No Digital Assistance"]
["2024-03-26T12:23:44","General Enquiries",5.6,0,0,103.69,0,83.251000000000005]
["2024-03-26T12:24:11","Development control (aka Planning)",9.1999999999999993,0,0,557.37,154.66999999999999,28.719000000000001]
["2024-03-26T12:24:24","Housing advice and Homelessness",8,0,0,0,0]
["2024-03-26T12:24:26","Council tax",5.5,0,0,483.67,0,111.05]
["2024-03-26T12:24:37","Housing Services",0,10.19,208.88,344.05,10.7,null,"Answered Question; Directed to MEARS (Housing only); HOU; Repairs; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-26T12:24:53","Council tax",0,113.72,113.72,171.88,36.86,null,"Council Tax; cu form query"]
["2024-03-26T12:25:31","Council tax",0,164.88,164.88,0,0]
["2024-03-26T12:26:09","Council tax",0,162.51,162.51,0,0]
["2024-03-26T12:26:30","General Enquiries",0,228.61,228.61,72.88,0,null,"Answered Question; Raised a back-office task; HOU; Other; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-26T12:26:34","General Enquiries",9.1999999999999993,0,0,32.89,2.86,334.71199999999999]
["2024-03-26T12:26:55","Council tax",0,165.55,165.55,0,0]
["2024-03-26T12:26:59","Housing advice and Homelessness",2.4,0,0,519.08000000000004,0,60.156999999999996]
["2024-03-26T12:27:31","General Enquiries",0,288.2,288.2,473.02,0,null,"Answered Question; REV; Bill Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-26T12:27:54","General Enquiries",0,243.05,243.05,388.98,0,null,"Answered Question; REV; Chasing Previous Request or Application; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-26T12:29:07","Council tax",6.2,0,0,171.83,36.86,135.191]
["2024-03-26T12:30:26","Housing Services",12.2,0,0,24.02,8.6999999999999993,35.344999999999999]
["2024-03-26T12:30:52","General Enquiries",0,114.33,114.33,458.28,214.95,null,"Answered Question; REV; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-26T12:31:48","General Enquiries",1.5,0,0,72.72,0,119.613]
["2024-03-26T12:31:49","Council tax",3.1,0,0,633.28,0,120.047]
["2024-03-26T12:32:13","Council tax",0,174.64,174.64,147.16999999999999,0,null,"Account enquiry; Council Tax"]
["2024-03-26T12:32:13","Council tax",7,0,0,73.28,3.2,12.813000000000001]
["2024-03-26T12:32:17","Council tax",4.4000000000000004,0,0,624.23,0]
["2024-03-26T12:32:44","Council tax",12.9,0,0,57.23,1.78,null,"Council Tax; ct query"]
["2024-03-26T12:32:48","Council tax",0,246.89,246.89,54.67,0,null,"Council Tax; wanted to know when new bill would arrive"]
["2024-03-26T12:32:57","Council tax",2.7,0,0,604.13,0,468.90899999999999]
["2024-03-26T12:33:23","Council tax",13.4,0,0,588.16999999999996,0,null,"Council Tax; dd mandate "]
["2024-03-26T12:34:13","General Enquiries",2.8,0,0,472.98,0,751.53800000000001]
["2024-03-26T12:34:27","General Enquiries",3.7,0,0,388.94,0,17.079000000000001]
["2024-03-26T12:35:03","General Enquiries",2.1,0,0,457.81,215.42,120.07899999999999]
["2024-03-26T12:35:07","Council tax",0,152.09,152.09,403.3,313.25,null,"Council Tax; PAYMENT"]
["2024-03-26T12:36:42","Council tax",4.0999999999999996,0,0,147.19999999999999,0,26.015999999999998]
["2024-03-26T12:36:43","Council tax",0,128.63999999999999,128.63999999999999,618.41,264.14,null,"Council Tax; payment "]
["2024-03-26T12:36:58","Council tax",0,11.31,11.31,491.11,0,null,"DD set up; Council Tax"]
["2024-03-26T12:38:40","General Enquiries",0,241.61,241.61,316.7,0,null,"Answered Question; Raised a back-office task; HOU; Repairs; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-26T12:39:05","Council tax",8,0,0,54.7,0,60.375999999999998]
["2024-03-26T12:39:23","Council tax",5.8,0,0,403.24,313.23,249.1]
["2024-03-26T12:39:37","Council tax",0,0,0,0,0]
["2024-03-26T12:39:40","Council tax",2.5,0,0,491.14,0,64.188000000000002]
["2024-03-26T12:39:55","Rents",0,14.34,14.34,186.83,0,null,"Rents; Refund query"]
["2024-03-26T12:40:21","Council tax",0,0,0,0,0]
["2024-03-26T12:40:55","General Enquiries",0,153.61000000000001,153.61000000000001,60.83,0]
["2024-03-26T12:40:55","General Enquiries",0,0,0,0,0]
["2024-03-26T12:41:10","Council tax",2.8,0,0,618.11,264.33,668.08199999999999]
["2024-03-26T12:41:17","Council tax",0,181.3,349.3,1137.48,387.72,null,"Account query; Council Tax"]
["2024-03-26T12:41:18","Council tax",0,310.27999999999997,310.27999999999997,445.7,0,null,"Council Tax; Benefits; cts form"]
["2024-03-26T12:41:18","Rents",1.9,0,0,186.8,0,15.734999999999999]
["2024-03-26T12:41:28","Homelink",0,315.89,315.89,396.2,0,null,"Answered Question; HOU; Housing Advice and Homelink; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-26T12:43:27","Environmental Health",0,163.55000000000001,163.55000000000001,0,0]
["2024-03-26T12:43:54","Council tax",0,305.92,305.92,593.33000000000004,84.53,null,"Council Tax; address does not match bills"]
["2024-03-26T12:44:44","General Enquiries",1.9,0,0,316.73,0,78.5]
["2024-03-26T12:44:50","General Enquiries",12.6,0,0,60.8,0,120.20399999999999]
["2024-03-26T12:45:43","General Enquiries",14.8,0,0,11.59,3.7,119.57899999999999]
["2024-03-26T12:47:21","Council tax",0,107.44,107.44,160.44999999999999,350.64,null,"Council Tax; connection cut"]
["2024-03-26T12:47:46","General Enquiries",0,31.75,31.75,181.25,0,null,"Answered Question; HOU; Account Enquiry; End call; Good, no disruption and clear sound"]
["2024-03-26T12:48:05","Homelink",12.7,0,0,396.16,0,120.001]
["2024-03-26T12:48:20","Council tax",34.5,0,0,445.63,0,120.251]
["2024-03-26T12:48:55","Rents",0,321.51,358.2,25.11,8.42,null,"Transferred to Correct Queue ; REN; Account Enquiry; End call; Good, no disruption and clear sound"]
["2024-03-26T12:48:59","Council tax",2.9,0,0,1125.56,384.58,17.515999999999998]
["2024-03-26T12:49:15","Council tax",0,163.30000000000001,163.30000000000001,0,0]
["2024-03-26T12:50:02","General Enquiries",30.3,0,0,181.16,0,119.678]
["2024-03-26T12:50:39","General Enquiries",0,279.3,279.3,319.33999999999997,0]
["2024-03-26T12:50:39","General Enquiries",0,76.2,76.2,0,0]
["2024-03-26T12:51:14","Environmental Health",2.5,0,0,0,0]
["2024-03-26T12:51:20","Council tax",0,92.02,92.02,0,0]
["2024-03-26T12:51:21","Council tax",2.6,0,0,593.28,84.5,86.656999999999996]
["2024-03-26T12:51:23","Council tax",2.4,0,0,161.44,349.55,241.65799999999999]
["2024-03-26T12:51:28","Environmental Health",14.4,0,0,343.77,0,113.21899999999999]
["2024-03-26T12:52:06","Environmental Health",6.3,0,0,332.86,0,null,"Answered Question; ENV; Other; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-26T12:52:58","Benefits",0,271.23,271.23,376.08,0,null,"Rents; refund"]
["2024-03-26T12:54:11","General Enquiries",0,196.61,196.61,0,0]
["2024-03-26T12:54:18","Electoral Services",0,162.84,162.84,52.44,0,null,"Answered Question; Assisted customer to complete a form; ELE; Account Enquiry; End call; Good, no disruption and clear sound"]
["2024-03-26T12:54:36","Council tax",0,423.75,423.75,418.28,0,null,"Council Tax"]
["2024-03-26T12:54:41","Development control (aka Planning)",0,162.63999999999999,162.63999999999999,0,0]
["2024-03-26T12:55:35","General Enquiries",21.8,0,0,24.98,8.75,120.157]
["2024-03-26T12:55:36","Council tax",6.5,0,0,35.22,0,25.001000000000001]
["2024-03-26T12:55:53","Homelink",0,264.52999999999997,264.52999999999997,414.45,0,null,"Answered Question; HOU; Account Enquiry; End call; Good, no disruption and clear sound"]
["2024-03-26T12:55:58","Council tax",4.8,0,0,27.02,0,null,"strom froze"]
["2024-03-26T12:56:45","Council tax",0,505.63,505.63,420.3,202.09,null,"Council Tax; cant get into portal "]
["2024-03-26T12:56:45","General Enquiries",0,197.36,197.36,0,0]
["2024-03-26T12:56:54","General Enquiries",13,0,0,319.22000000000003,0,120.142]
["2024-03-26T12:57:40","General Enquiries",0,501.61,501.61,213.3,138.06,null,"Answered Question; GEN; Account Enquiry; Answered questions; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-26T12:58:30","Electoral Services",9.1,0,0,52.48,0,120.14100000000001]
["2024-03-26T12:58:37","Benefits",0,231.2,231.2,0,0]
["2024-03-26T12:59:42","Benefits",3,0,0,376.05,0,119.205]
["2024-03-26T13:00:00","Development control (aka Planning)",9.6,0,0,3.77,0]
["2024-03-26T13:00:09","Council tax",0,339.69,339.69,140.63999999999999,0,null,"Council Tax; bills "]
["2024-03-26T13:00:11","Council tax",0,426.7,426.7,489.34,0,null,"Council Tax; CTAX - DD Query - Advised not named on bill, advised how to correct and make payment in meantime"]
["2024-03-26T13:00:24","Development control (aka Planning)",0.7,0,0,0,0]
["2024-03-26T13:00:27","General Enquiries",1.9,0,0,644.16999999999996,0,119.57899999999999]
["2024-03-26T13:00:45","General Enquiries",5.0999999999999996,0,0,635.45000000000005,0,null,"Answered Question; Directed to complete online form; Directed to website for information; REV; Account Enquiry; End call; Good, no disruption and clear sound; Helped Navigating the website"]
["2024-03-26T13:00:58","General Enquiries",0,503.84,503.84,128.94,0,null,"Answered Question; Directed to third party; GEN; General; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-26T13:01:01","Development control (aka Planning)",0,67,67,0,0]
["2024-03-26T13:01:34","Homelink",8.8000000000000007,0,0,414.33,0,120.20399999999999]
["2024-03-26T13:01:41","Rents",17.399999999999999,0,0,309.06,150.74,413.22300000000001]
["2024-03-26T13:01:48","Licensing",0,260.26,260.26,0,0]
["2024-03-26T13:02:06","Rents",9.3000000000000007,0,0,296.55,150.56,null,"Rents; calls cut"]
["2024-03-26T13:03:31","General Enquiries",0,106.03,106.03,0,0]
["2024-03-26T13:04:02","Council tax",6.6,0,0,418.26,0,442.89499999999998]
["2024-03-26T13:04:11","General Enquiries",3.8,0,0,0,0]
["2024-03-26T13:04:16","Council tax",2.7,0,0,0,0]
["2024-03-26T13:04:28","General Enquiries",14.2,0,0,1041.1400000000001,0,119.252]
["2024-03-26T13:04:49","General Enquiries",8.9,0,0,1027.75,0,null,"Answered Question; Directed to complete online form; DEC; Account Enquiry; End call; Good, no disruption and clear sound; Helped Navigating the website"]
["2024-03-26T13:05:20","Council tax",0,415.16,415.16,145.88,0,null,"Council Tax; account query"]
["2024-03-26T13:05:38","Council tax",0,378.72,378.72,160.83000000000001,0,null,"Council Tax; ct query"]
["2024-03-26T13:06:41","Council tax",0,270.31,270.31,367.25,0]
["2024-03-26T13:06:59","General Enquiries",0,196.3,196.3,0,0]
["2024-03-26T13:07:06","Council tax",4.3,0,0,419.83,202.47,386.94099999999997]
["2024-03-26T13:07:32","General Enquiries",9.6999999999999993,0,0,141.25,138.66,89.438000000000002]
["2024-03-26T13:07:55","General Enquiries",0,196.92,196.92,0,0]
["2024-03-26T13:07:59","Council tax",6,0,0,140.63999999999999,0,50.298000000000002]
["2024-03-26T13:08:03","Electoral Services",0,213.25,213.25,0,0]
["2024-03-26T13:09:03","Council tax",0,424.3,424.3,378.55,0,null,"Council Tax; moving form"]
["2024-03-26T13:09:05","Council tax",0,381.89,381.89,29.33,0,null,"Council Tax; bad line"]
["2024-03-26T13:09:26","Council tax",12.9,0,0,489.27,0,70.516000000000005]
["2024-03-26T13:09:58","Environmental Health",0,426.91,426.91,559.44000000000005,0,null,"Answered Question; Raised a back-office task; Asbestos Complaint, Skip complaint, Rat complaint, bamboo complaint; HOU; Chasing Previous Request or Application; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-26T13:10:39","Council tax",0,302.36,590.51,147.38999999999999,5.2,null,"Council Tax; bill qery"]
["2024-03-26T13:10:39","Development control (aka Planning)",16.399999999999999,0,0,172.61,0,119.517]
["2024-03-26T13:11:03","Development control (aka Planning)",9.6,0,0,159.02000000000001,0,null,"Answered Question; DEC; Account Enquiry; End call; Good, no disruption and clear sound"]
["2024-03-26T13:11:19","General Enquiries",2.6,0,0,128.86000000000001,0,23.937000000000001]
["2024-03-26T13:12:43","General Enquiries",0,124.2,124.2,0,0]
["2024-03-26T13:13:09","Council tax",0,246.55,246.55,214.94,0,null,"Council Tax; Checking bills are the correct one and not dated 23rd"]
["2024-03-26T13:13:27","Council tax",10,0,0,145.88999999999999,0,120.20399999999999]
["2024-03-26T13:13:52","Council tax",4.0999999999999996,0,0,160.75,0,219.517]
["2024-03-26T13:13:57","Council tax",0,231.11,231.11,138.66999999999999,0,null,"Council Tax; ct query"]
["2024-03-26T13:13:57","Council tax",2.7,0,0,367.22,0,119.938]
["2024-03-26T13:14:30","General Enquiries",2,0,0,333.53,0,90.47]
["2024-03-26T13:14:57","General Enquiries",5.9,0,0,322.83,0,null,"; DEC; Other; End call; Good, no disruption and clear sound; Directed to third party; No Digital Assistance"]
["2024-03-26T13:15:21","Rents",0,177.97,501.3,335.56,7.25,null,"Rents; rent payment"]
["2024-03-26T13:15:39","General Enquiries",0,321.61,321.61,269.01,0,null,"Answered Question; Directed to website for information; ELE; Wanted Information about the Service; End call; Good, no disruption and clear sound; Helped Navigating the website"]
["2024-03-26T13:16:40","Council tax",17.600000000000001,0,0,29.23,0,280.596]
["2024-03-26T13:17:00","Licensing",0,323.88,323.88,323.73,24.47,null,"Taxi Vehicle License; Renewal; Follow up on supporting evidence; No Digital Assistence ; Directed to website for information.; mot recall"]
["2024-03-26T13:17:05","General Enquiries",5.6,0,0,35.979999999999997,5.45,119.43899999999999]
["2024-03-26T13:17:48","Benefits",4.2,297.69,297.69,707.88,17.52,null,"Council Tax; bills for spd removal"]
["2024-03-26T13:18:05","Council tax",6,0,0,378.52,0,120.063]
["2024-03-26T13:18:59","Environmental Health",0,130.51,415.39,281.2,302.33999999999997,null,"Answered Question; Raised a back-office task; ENV; Missed Bins Eform; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-26T13:19:00","Environmental Health",7.2,0,0,559.34,0,119.97]
["2024-03-26T13:19:01","Payment Line",0,308.22000000000003,308.22000000000003,163.72999999999999,0,null,"Answered Question; Directed to complete online form; REV; Change of Address; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-26T13:19:42","General Enquiries",0,300.39,300.39,222.75,0,null,"Answered Question; REN; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-26T13:19:48","Council tax",2.2999999999999998,0,0,214.97,0,30.422999999999998]
["2024-03-26T13:19:50","General Enquiries",8.1999999999999993,0,0,15.98,7.55,120.36]
["2024-03-26T13:20:18","Council tax",0,295.58,295.58,672.24,0]
["2024-03-26T13:20:18","Council tax",6.8,0,0,138.66,0,44.484999999999999]
["2024-03-26T13:22:05","Council tax",0,277.69,277.69,162.47,0,null,"Council Tax; move form"]
["2024-03-26T13:22:08","General Enquiries",32.799999999999997,0,0,269.05,0,21.690999999999999]
["2024-03-26T13:22:25","Licensing",4.2,0,0,0,0]
["2024-03-26T13:22:28","Council tax",0,371.86,371.86,904.23,0,null,"Council Tax; CTAX - LL Move Form -Directed to form"]
["2024-03-26T13:22:31","Waste & Recycling",17.8,0,0,98.28,5.64,119.96899999999999]
["2024-03-26T13:22:34","Council tax",7,0,0,111.28,0,186.64500000000001]
["2024-03-26T13:22:46","General Enquiries",0,365.95,365.95,541.58000000000004,113.45]
["2024-03-26T13:23:11","Housing advice and Homelessness",0,158.78,158.78,82.73,90.83,null,"Answered Question; HOU; Account Enquiry; End call; Good, no disruption and clear sound"]
["2024-03-26T13:23:58","Licensing",1.8,0,0,323.42,24.78,58.750999999999998]
["2024-03-26T13:24:01","Benefits",4.9000000000000004,0,0,353.78,0,385.95600000000002]
["2024-03-26T13:24:09","Payment Line",10.4,0,0,163.66,0,119.879]
["2024-03-26T13:25:39","Rents",7,0,0,319.45,0,28.375]
["2024-03-26T13:26:12","General Enquiries",0,84.53,84.53,0,0]
["2024-03-26T13:26:31","General Enquiries",7.8,0,0,222.67,0,119.158]
["2024-03-26T13:26:32","Housing advice and Homelessness",0,273.5,273.5,209.22,51.42,null,"Answered Question; HOU; Account Enquiry; End call; Good, no disruption and clear sound"]
["2024-03-26T13:26:34","Housing advice and Homelessness",15.2,0,0,82.73,90.78,119.377]
["2024-03-26T13:26:47","General Enquiries",0,222.8,222.8,140.38999999999999,0,null,"Raised a back-office task; HOU; Repairs; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-26T13:27:30","Licensing",0,165.02,165.02,0,0]
["2024-03-26T13:27:33","Council tax",2.1,0,0,672.16,0,119.752]
["2024-03-26T13:27:40","Council tax",9.3000000000000007,0,0,162.44,0,57.344000000000001]
["2024-03-26T13:27:46","General Enquiries",0,134.76,134.76,0,0]
["2024-03-26T13:28:49","General Enquiries",0,200.89,200.89,0,0]
["2024-03-26T13:28:58","Payment Line",0,136.27000000000001,136.27000000000001,0,0]
["2024-03-26T13:29:04","Environmental Health",14.2,0,0,182.41,297.64,119.72]
["2024-03-26T13:30:26","Council tax",28.1,0,0,904.2,0,120.048]
["2024-03-26T13:30:49","General Enquiries",2.1,0,0,541.53,113.48,119.28400000000001]
["2024-03-26T13:31:44","Housing advice and Homelessness",44.5,0,0,209.02,51.59,120.455]
["2024-03-26T13:31:54","General Enquiries",15.7,0,0,140.41,0,335.62900000000002]
["2024-03-26T13:32:21","Licensing",7.2,0,0,452.44,0,119.986]
["2024-03-26T13:32:36","Payment Line",0,69.89,69.89,593.33000000000004,348.11,null,"; BEN; Other; End call; Good, no disruption and clear sound; Assisted customer to complete a form; Helped filling out an eform"]
["2024-03-26T13:32:42","Licensing",3.2,0,0,444.63,0,null,"Street trading licenses; New license; New enquiry; Helped Navigate the website; Directed to complete online form.; renewal advice"]
["2024-03-26T13:33:32","Council tax",0,84.63,84.63,78.14,0,null,"Council Tax; check new billing as not got the new bill yet "]
["2024-03-26T13:33:55","Payment Line",2.6,0,0,593.08000000000004,348.36,72.423000000000002]
["2024-03-26T13:34:28","General Enquiries",11.7,0,0,0,0]
["2024-03-26T13:35:54","General Enquiries",11.2,0,0,128.91999999999999,0,428.39699999999999]
["2024-03-26T13:36:13","General Enquiries",6.1,0,0,118.16,0,null,"Answered Question; BEN; Account Enquiry; End call"]
["2024-03-26T13:36:55","Council tax",0,6.45,6.45,289.02999999999997,319.67,null,"Council Tax; CTAX - Bill Query - General Enquiry"]
["2024-03-26T13:37:13","Council tax",4.2,0,0,78.05,0,15.750999999999999]
["2024-03-26T13:38:20","General Enquiries",0,15.14,15.14,377.33,0,null,"Answered Question; ENV; Licensing Enquiries Taxi; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-26T13:38:24","General Enquiries",0,10.39,10.39,177.28,0]
["2024-03-26T13:38:34","Council tax",0,11.92,11.92,187.53,0,null,"Council Tax"]
["2024-03-26T13:38:58","Council tax",5.6,0,0,288.69,319.98,119.923]
["2024-03-26T13:39:45","General Enquiries",0,21.56,21.56,439.63,0,null,"Answered Question; New bill; REV; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-26T13:40:01","General Enquiries",14.2,0,0,377.34,0,119.563]
["2024-03-26T13:40:27","General Enquiries",8.9,0,0,177.17,0,119.892]
["2024-03-26T13:40:28","Council tax",0,10.64,18.47,472.89,3.97,null,"Council Tax; payment made"]
["2024-03-26T13:40:43","Housing Services",0,6.3,92,167.52,2.44,null,"Answered Question; HOU; Account Enquiry; End call; Good, no disruption and clear sound"]
["2024-03-26T13:40:49","General Enquiries",0,67.33,67.33,197.14,103.27,null,"Answered Question; Transferred to back-office; HOU; Chasing Previous Request or Application; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-26T13:41:08","Council tax",10.8,0,0,187.52,0,110.46899999999999]
["2024-03-26T13:41:13","Rents",0,57.58,170.14,480.55,8.0500000000000007,null,"Benefits; Can not read or write"]
["2024-03-26T13:41:20","General Enquiries",0,141.61000000000001,141.61000000000001,141.34,0,null,"Answered Question; BEN; Account Enquiry; End call"]
["2024-03-26T13:41:26","General Enquiries",20.6,0,0,439.64,0,417.221]
["2024-03-26T13:41:45","Development control (aka Planning)",9.1999999999999993,0,0,35.979999999999997,4.17,119.58]
["2024-03-26T13:42:05","Council tax",0,117.58,117.58,426.08,0,null,"Council Tax; chasing application "]
["2024-03-26T13:42:36","Council tax",6.7,0,0,436.78,0,119.908]
["2024-03-26T13:42:37","Rents",0,88.25,88.25,114.63,236.77]
["2024-03-26T13:42:41","General Enquiries",5.2,0,0,26.58,2.67,22.702999999999999]
["2024-03-26T13:43:27","Council tax",0,167.67,167.67,196.3,0,null,"Council Tax; account query"]
["2024-03-26T13:43:40","General Enquiries",4.5999999999999996,0,0,34.549999999999997,8.34,136.53200000000001]
["2024-03-26T13:43:45","General Enquiries",10.8,0,0,135.22,103.55,65.203000000000003]
["2024-03-26T13:44:35","Housing Services",7.2,0,0,140.91,0,118.95399999999999]
["2024-03-26T13:45:31","General Enquiries",8.1999999999999993,0,0,141.30000000000001,0,87.11]
["2024-03-26T13:45:36","Rents",8.4,0,0,114.41,236.95,120.173]
["2024-03-26T13:46:06","Council tax",0,24.56,24.56,566.69000000000005,0,null,"Council Tax; SPD query on CT bill"]
["2024-03-26T13:46:18","Rents",2.4,0,0,445.94,0,31.922000000000001]
["2024-03-26T13:46:44","Council tax",2.9,0,0,425.98,0,70.938000000000002]
["2024-03-26T13:48:02","Council tax",0,11.42,11.42,137,0,null,"Council Tax; ct query"]
["2024-03-26T13:48:02","Council tax",15,0,0,0,0]
["2024-03-26T13:48:34","Council tax",4.2,0,0,196.31,0,120.267]
["2024-03-26T13:48:52","Benefits",0,6.56,6.56,121.52,0]
["2024-03-26T13:48:54","Summons & Recoveries",0,7.61,15.31,476.31,93.22,null,"Recoveries; Council Tax"]
["2024-03-26T13:49:01","Council tax",8.8000000000000007,0,0,566.63,0,88.75]
["2024-03-26T13:50:20","Council tax",10.3,0,0,137.02000000000001,0,6.891]
["2024-03-26T13:50:50","Benefits",5.5,0,0,121.53,0,119.798]
["2024-03-26T13:51:13","Council tax",6.4,0,0,25.59,2.58,120.595]
["2024-03-26T13:51:50","Summons & Recoveries",6.9,0,0,126.75,91.03,20.890999999999998]
["2024-03-26T13:52:30","Benefits",0,6.5,124.27,1155.8599999999999,1.56,null,"Council Tax"]
["2024-03-26T13:54:52","General Enquiries",0,41.42,41.42,547.25,0,null,"Answered Question; Raised a back-office task; Directed to third party; ELE; Update Bio. Information; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-26T13:54:53","Council tax",5.4,0,0,837.91,1.86,6.359]
["2024-03-26T13:55:20","General Enquiries",0,20.3,20.3,154.63999999999999,0,null,"Answered Question; Postal Vote; ELE; Other; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-26T13:56:24","Rents",0,9.02,9.02,56.66,0]
["2024-03-26T13:57:01","General Enquiries",39.9,0,0,547.16999999999996,0,119.643]
["2024-03-26T13:57:01","General Enquiries",18.899999999999999,0,0,154.59,0,30.094000000000001]
["2024-03-26T13:58:08","Rents",7.9,0,0,56.64,0,119.82899999999999]
["2024-03-26T13:58:25","General Enquiries",0,28.13,28.13,345.7,63.63,null,"Transferred to back-office; HOU; Account Enquiry; End call; Good, no disruption and clear sound"]
["2024-03-26T13:59:03","Housing advice and Homelessness",0,10.72,10.72,363.86,0,null,"Answered Question; Raised a back-office task; HOU; Lifelines; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-26T14:00:06","General Enquiries",25.8,0,0,229.73,63.86,71.031999999999996]
["2024-03-26T14:00:45","Housing advice and Homelessness",9.8000000000000007,0,0,363.88,0,72.391999999999996]
["2024-03-26T14:01:04","Rents",0,15.09,51.58,253.23,2.7,null,"Transferred to Correct Queue ; GEN; Wrong Line; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-26T14:01:36","General Enquiries",0,13.66,13.66,858.77,299.06,null,"Answered Question; REV; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-26T14:01:52","General Enquiries",0,17.66,17.66,284.27,0,null,"; DEC; Other; End call; Good, no disruption and clear sound; Answered Question; No Digital Assistance"]
["2024-03-26T14:01:54","Council tax",0,8.7200000000000006,8.7200000000000006,788.89,0,null,"Council Tax; payment plan"]
["2024-03-26T14:03:02","General Enquiries",14.2,0,0,61.02,3,19.375]
["2024-03-26T14:03:06","Homelink",0,24.73,24.73,467.98,0]
["2024-03-26T14:03:36","General Enquiries",12.6,0,0,858.33,299.45,120.157]
["2024-03-26T14:03:49","General Enquiries",16.7,0,0,284.24,0,38.436999999999998]
["2024-03-26T14:04:14","Council tax",7.7,0,0,788.92,0,299.459]
["2024-03-26T14:04:22","Rents",35.5,0,0,192.02,0,119.595]
["2024-03-26T14:04:42","Payment Line",0,13.14,13.14,214.72,0]
["2024-03-26T14:04:46","Homelink",23.5,0,0,467.91,0,119.86199999999999]
["2024-03-26T14:04:55","Payment Line",11.9,0,0,214.66,0,119.631]
["2024-03-26T14:05:02","Council tax",0,7.42,7.42,405.25,0,null,"Council Tax; payment"]
["2024-03-26T14:05:11","Council tax",0,19.579999999999998,47.61,449.59,3.48,null,"NNDR; rate vaul"]
["2024-03-26T14:06:06","Waste & Recycling",0,79.91,79.91,346.84,6.55,null,"Trade enquiry; Advice on the service; New enquiry; No Digital Assistance; Information Provided; no further admin; ENV - Trade Waste - Transferred to correct line"]
["2024-03-26T14:06:29","Council tax",0,44.09,44.09,730.56,0,null,"Moving form; Council Tax"]
["2024-03-26T14:06:46","Council tax",0,89.95,89.95,238.38,0,null,"NNDR; no permission to share"]
["2024-03-26T14:07:11","General Enquiries",18,0,0,14,3.92,119.627]
["2024-03-26T14:07:32","Council tax",6,0,0,405.19,0,156.22200000000001]
["2024-03-26T14:08:13","Council tax",3.2,0,0,435.28,0,119.877]
["2024-03-26T14:08:50","Waste & Recycling",30.6,0,0,83.22,7.02,120.205]
["2024-03-26T14:09:04","Council tax",0,8.52,61.73,149.94,3.09,null,"Council Tax; CTAX - Bill Query - General Enquiry"]
["2024-03-26T14:09:27","Payment Line",0,169.41,169.41,0,0]
["2024-03-26T14:09:29","Council tax",2.7,0,0,730.58,0,62.921999999999997]
["2024-03-26T14:10:04","Council tax",0,28.69,71.28,125.58,4.8600000000000003,null,"Council Tax"]
["2024-03-26T14:10:10","Benefits",46.4,0,0,317.83,0,8.5630000000000006]
["2024-03-26T14:10:11","General Enquiries",7.2,0,0,23.05,3.36,119.735]
["2024-03-26T14:10:42","Council tax",8.6999999999999993,0,0,238.19,0,120.48699999999999]
["2024-03-26T14:11:37","Council tax",1.7,0,0,126.72,0,120.01900000000001]
["2024-03-26T14:12:52","Council tax",22.4,0,0,28.5,4.95]
["2024-03-26T14:13:49","General Enquiries",0,10.14,10.14,0,0]
["2024-03-26T14:13:50","Council tax",1.9,0,0,0,0]
["2024-03-26T14:14:03","Council tax",28.4,0,0,52.89,0,120.22]
["2024-03-26T14:14:24","General Enquiries",0,24.66,24.66,90.63,0]
["2024-03-26T14:14:57","Benefits",0,8.3000000000000007,33.25,209.81,3.88,null,"Benefits"]
["2024-03-26T14:15:31","General Enquiries",9.1,0,0,0,0]
["2024-03-26T14:15:40","Homelink",0,8.94,8.94,159.06,31.77,null,"Answered Question; HOU; Other; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-26T14:16:04","General Enquiries",23.5,0,0,90.64,0,119.755]
["2024-03-26T14:16:33","Benefits",0,13.17,13.17,234.88,0]
["2024-03-26T14:16:53","Repairs and Maintenance (Housing)",0,13.81,119.67,298.24,173.05,null,"Answered Question; Raised a back-office task; HOU; Repairs; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-26T14:17:13","Council tax",0,31.77,59,150.84,3.44,null,"Council Tax; Wrong spelling of name on account"]
["2024-03-26T14:17:15","Homelink",7.8,0,0,158.63999999999999,32.08,119.892]
["2024-03-26T14:17:18","Council tax",7.1,0,0,67.86,4.16,119.38]
["2024-03-26T14:17:38","Benefits",0,40.98,381.14,1539.98,1.89,null,"Benefits; BEN - Am I Eligible - Signposted to UC, PIP, AA, Blue Badge, LCTRS (future if applicable)"]
["2024-03-26T14:18:35","Benefits",4.5999999999999996,0,0,0,0]
["2024-03-26T14:18:39","Benefits",24.1,0,0,141.86000000000001,0,119.72]
["2024-03-26T14:18:40","Benefits",6.9,0,0,234.83,0,119.251]
["2024-03-26T14:19:20","General Enquiries",13.1,0,0,75.11,3.11,370.58300000000003]
["2024-03-26T14:19:59","General Enquiries",11.9,0,0,25.39,3.86,119.876]
["2024-03-26T14:20:09","General Enquiries",0,13.98,13.98,371.58,0,null,"; ENV; New Bin Not Permit; End call; Good, no disruption and clear sound; Raised a back-office task; No Digital Assistance"]
["2024-03-26T14:20:19","Rents",0,53.27,53.27,1326.69,0,null,"Council Tax; Rents; account query"]
["2024-03-26T14:20:38","Council tax",4.9000000000000004,0,0,758.67,2.39,18.564]
["2024-03-26T14:21:03","Council tax",5.4,0,0,125.14,0,322.63]
["2024-03-26T14:21:49","Council tax",0,10.130000000000001,10.130000000000001,81.59,0,null,"Council Tax; smi form"]
["2024-03-26T14:22:32","Repairs and Maintenance (Housing)",5.6,0,0,222.47,170.77,18.562000000000001]
["2024-03-26T14:22:36","Rents",15.7,0,0,1326.59,0,27.562999999999999]
["2024-03-26T14:22:47","General Enquiries",2,0,0,371.56,0,45.86]
["2024-03-26T14:23:19","Rents",0,17.48,17.48,195.17,0,null,"Rents; account query"]
["2024-03-26T14:24:09","Council tax",8.9,0,0,81.53,0,120.128]
["2024-03-26T14:24:18","General Enquiries",0,22.75,22.75,128.83000000000001,128.38999999999999]
["2024-03-26T14:25:00","Rents",5.3,0,0,0,0]
["2024-03-26T14:25:07","Rents",8.6,0,0,195.2,0,119.172]
["2024-03-26T14:26:47","Electoral Services",0,6.72,230.3,698.3,5.44,null,"Answered Question; Assisted customer to complete a form; Transferred to Correct Queue ; GEN; Wrong Line; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-26T14:26:50","General Enquiries",3.6,0,0,129.5,127.67,59.188000000000002]
["2024-03-26T14:28:28","General Enquiries",5.5,0,0,698.08,5.89,288.81700000000001]
["2024-03-26T14:31:01","Licensing",0,21.86,21.86,65.67,261.17,null,"Other (specify in summary notes); Variation for existing license; New enquiry; No Digital Assistence ; Escalated via email to back-office ; Operators License "]
["2024-03-26T14:31:06","Council tax",0,17.88,17.88,62.88,0,null,"Council Tax; account query"]
["2024-03-26T14:31:29","General Enquiries",0,3.44,3.44,440.53,0]
["2024-03-26T14:32:07","Housing advice and Homelessness",0,19.78,19.78,229.44,0,null,"Answered Question; HOU; Housing Advice and Homelink; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-26T14:32:39","General Enquiries",0,45.56,45.56,0,0]
["2024-03-26T14:32:39","Housing advice and Homelessness",18.5,0,0,229.41,0,119.688]
["2024-03-26T14:32:44","General Enquiries",0,86.02,86.02,474.67,86.7,null,"Transferred to back-office; REN; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-26T14:32:48","Waste & Recycling",0,120.59,120.59,236.3,36.42,null,"Other (specify in summary notes); Recycling Points; New enquiry; No Digital Assistance; Escalated via email to back-office ; Appointment Cancelled"]
["2024-03-26T14:32:54","Licensing",20.3,0,0,65.61,261.17,120.095]
["2024-03-26T14:33:10","General Enquiries",2.6,0,0,440.55,0,119.69]
["2024-03-26T14:33:35","Council tax",17,0,0,62.89,0,119.361]
["2024-03-26T14:33:37","Rents",0,61.69,61.69,0,0]
["2024-03-26T14:33:49","Council tax",0,80.47,80.47,210.97,0,null,"Council Tax; CTAX - Bill Query - General Enquiry"]
["2024-03-26T14:34:57","General Enquiries",0,364.33,364.33,153.75,0]
["2024-03-26T14:35:39","General Enquiries",5.4,0,0,105.78,87.06,120.26600000000001]
["2024-03-26T14:36:13","Benefits",2.7,0,0,0,0]
["2024-03-26T14:36:15","Waste & Recycling",7,0,0,0,0]
["2024-03-26T14:36:25","Council tax",0,0,0,0,0]
["2024-03-26T14:36:36","Council tax",0,0,0,0,0]
["2024-03-26T14:36:47","Council tax",0,0,0,0,0]
["2024-03-26T14:36:53","Rents",0,210.13,390.33,367.41,107.09,null,"Rents; transfer BO"]
["2024-03-26T14:36:54","Waste & Recycling",11.2,0,0,236.25,36.47,120.48699999999999]
["2024-03-26T14:36:55","General Enquiries",0,0,0,0,0]
["2024-03-26T14:37:02","General Enquiries",0,149.41,149.41,353.75,0,null,"Answered Question; ENV; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-26T14:37:07","General Enquiries",0,0,0,0,0]
["2024-03-26T14:37:21","Council tax",0,0,0,0,0]
["2024-03-26T14:37:25","Council tax",1.8,0,0,210.98,0,79.361000000000004]
["2024-03-26T14:37:33","Benefits",0,0,0,0,0]
["2024-03-26T14:37:45","Benefits",0,0,0,0,0]
["2024-03-26T14:37:54","Housing advice and Homelessness",0,212.69,212.69,432.81,0,null,"Answered Question; Assisted customer to complete a form; HOU; Housing Advice and Homelink; End call; Good, no disruption and clear sound; Helped filling out an eform"]
["2024-03-26T14:37:59","Housing Services",0,252.03,523.08000000000004,224.23,5.05,null,"Raised a back-office task; HOU; Repairs; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-26T14:38:48","Benefits",16.3,0,0,781.06,0,119.971]
["2024-03-26T14:40:04","General Enquiries",5.3,0,0,0,0]
["2024-03-26T14:40:41","General Enquiries",0,84.66,84.66,88.48,0,null,"Answered Question; GEN; General; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-26T14:40:43","General Enquiries",4.5999999999999996,0,0,0,0,459.72500000000002]
["2024-03-26T14:40:58","General Enquiries",13.8,0,0,353.59,0,190.56299999999999]
["2024-03-26T14:41:14","Homelink",0,167.31,167.31,684.94,109.25,null,"HOU; Account Enquiry; End call; Good, no disruption and clear sound"]
["2024-03-26T14:41:20","Benefits",0,150.08000000000001,509.48,542.05999999999995,1.63,null,"CTS; Council Tax; Benefits"]
["2024-03-26T14:41:31","Housing advice and Homelessness",0,222.22,222.22,265.38,0,null,"; HOU; Housing Advice and Homelink; End call; Good, no disruption and clear sound; Answered Question; No Digital Assistance"]
["2024-03-26T14:41:55","General Enquiries",0,260.05,260.05,267.58,0,null,"Answered Question; REN; Bill Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-26T14:42:18","General Enquiries",2,0,0,62.33,2.06,16.187000000000001]
["2024-03-26T14:42:26","Housing advice and Homelessness",4.4000000000000004,0,0,432.78,0,77.093999999999994]
["2024-03-26T14:42:32","General Enquiries",26.4,0,0,153.76,0,119.705]
["2024-03-26T14:43:43","General Enquiries",2.7,0,0,88.38,0,21.437999999999999]
["2024-03-26T14:43:43","General Enquiries",9.1,0,0,15.88,5.3,119.43899999999999]
["2024-03-26T14:44:24","General Enquiries",0,197.36,197.36,0,0]
["2024-03-26T14:45:19","Homelink",10.3,0,0,684.59,109.56,119.407]
["2024-03-26T14:45:37","Council tax",3.1,0,0,143.75,1.95,120.173]
["2024-03-26T14:46:13","Rents",12.1,0,0,131.44,105.53,120.25700000000001]
["2024-03-26T14:46:29","Summons & Recoveries",0,78.84,78.84,342.03,0,null,"Council Tax; CTAX - Notify us of a move - eform"]
["2024-03-26T14:46:31","Housing advice and Homelessness",8.6999999999999993,0,0,265.41000000000003,0,172.16399999999999]
["2024-03-26T14:47:35","General Enquiries",20.100000000000001,0,0,267.52999999999997,0,120.236]
["2024-03-26T14:48:10","Council tax",0,16.05,16.05,287.26,0,null,"Council Tax; move form query"]
["2024-03-26T14:48:30","Housing Services",14.5,0,0,208.2,0,541.61400000000003]
["2024-03-26T14:48:58","Payment Line",0,208.25,208.25,362.11,0,null,"Answered Question; REV; Payment; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-26T14:50:01","Rents",0,167.05,167.05,255.83,0,null,"Council Tax"]
["2024-03-26T14:50:07","Summons & Recoveries",4.3,0,0,341.99,0,7]
["2024-03-26T14:50:22","Council tax",0,108.63,306.3,378.58,5.59,null,"Council Tax; ct query"]
["2024-03-26T14:50:34","Council tax",15.1,0,0,287.19,0,241.517]
["2024-03-26T14:51:29","Council tax",0,242.47,242.47,190.2,0,null,"Council Tax; CTAX - Bill Query - General Enquiry"]
["2024-03-26T14:51:41","General Enquiries",0,104.66,104.66,92.3,0]
["2024-03-26T14:52:22","Payment Line",15.5,0,0,362.14,0,120.26600000000001]
["2024-03-26T14:52:58","Environmental Health",0,331.56,331.56,410.55,0,null,"Answered Question; ENV; Wanted Information about the Service; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-26T14:53:02","Housing advice and Homelessness",0,270.36,270.36,503.75,0,null,"Answered Question; BEN; Account Enquiry; End call"]
["2024-03-26T14:53:59","Benefits",7.2,0,0,398.13,0,177.65899999999999]
["2024-03-26T14:54:07","Rents",3.2,0,0,0,0]
["2024-03-26T14:54:10","General Enquiries",5.5,0,0,189.45,5.92,95.016000000000005]
["2024-03-26T14:54:23","Rents",5.3,0,0,255.74,0,120.485]
["2024-03-26T14:54:38","Waste & Recycling",0,188.42,188.42,136.03,0,null,"Domestic/householder enquiry; New bin request/ Replacement; New enquiry; Helped Navigation the website; Information Provided; no further admin"]
["2024-03-26T14:54:52","General Enquiries",14.8,0,0,92.23,0,119.626]
["2024-03-26T14:55:42","General Enquiries",0,289.33999999999997,289.33999999999997,537.41,53.27,null,"Transferred to back-office; ENV; Account Enquiry; End call; Good, no disruption and clear sound"]
["2024-03-26T14:57:35","Rents",0,126.09,126.09,155.88999999999999,0,null,"Rents"]
["2024-03-26T14:57:54","Council tax",2.7,0,0,190.13,0,95.47]
["2024-03-26T14:58:35","Environmental Health",0,38.53,38.53,180.81,0,null,"Raised a back-office task; HOU; Other; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-26T14:58:39","Housing advice and Homelessness",18.100000000000001,0,0,503.67,0,469.67399999999998]
["2024-03-26T14:59:31","Council tax",0,38.450000000000003,38.450000000000003,482.95,0,null,"Council Tax; SPD- struggles with internet "]
["2024-03-26T14:59:40","Waste & Recycling",5.4,0,0,136.01,0,119.532]
["2024-03-26T15:00:16","Environmental Health",8.1,0,0,410.45,0,119.67100000000001]
["2024-03-26T15:00:38","Council tax",11.9,0,0,189.03,0,143.01400000000001]
["2024-03-26T15:00:43","General Enquiries",9,0,0,0,0]
["2024-03-26T15:00:47","Rents",34.799999999999997,0,0,155.91,0,26.937999999999999]
["2024-03-26T15:00:53","General Enquiries",59.8,0,0,0,0]
["2024-03-26T15:01:15","Homelink",0,28.72,28.72,277.05,0,null,"; HOU; Housing Advice and Homelink; End call; Good, no disruption and clear sound; Answered Question; No Digital Assistance"]
["2024-03-26T15:01:16","Environmental Health",10.6,0,0,180.81,0,801.55]
["2024-03-26T15:01:36","General Enquiries",0,28.88,28.88,213.67,101.22,null,"Answered Question; Raised a back-office task; ENV; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-26T15:02:04","General Enquiries",25.2,0,0,33.159999999999997,53.45,119.389]
["2024-03-26T15:02:29","Council tax",4.4000000000000004,0,0,482.84,0,251.12700000000001]
["2024-03-26T15:03:43","Homelink",2.1,0,0,277.08,0,168.29900000000001]
["2024-03-26T15:04:02","General Enquiries",10.199999999999999,0,0,213.61,101.22,159.345]
["2024-03-26T15:04:05","Electoral Services",0,11.73,11.73,235.27,0,null,"Raised a back-office task; ELE; Account Enquiry; End call; Good, no disruption and clear sound"]
["2024-03-26T15:04:19","Housing Services",0,15.92,57.38,489.11,5.1100000000000003,null,"Rents"]
["2024-03-26T15:05:59","Electoral Services",10.199999999999999,0,0,235.27,0,119.892]
["2024-03-26T15:06:30","General Enquiries",0,74.59,74.59,924.58,0,null,"Answered Question; DEC; Payment; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-26T15:06:34","Rents",14.8,0,0,57.8,5.38,120.187]
["2024-03-26T15:07:02","Housing Services",0,31.36,31.36,208.91,0,null,"Answered Question; HOU; Housing Advice and Homelink; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-26T15:07:18","Sundry Debtors",0,53.13,53.13,187.13,0,null,"Moving in form.; Council Tax"]
["2024-03-26T15:07:18","Housing Services",0,50.94,91.83,374.86,65.17,null,"Raised a back-office task; HOU; Account Enquiry; End call; Good, no disruption and clear sound"]
["2024-03-26T15:07:54","Housing Services",40.4,0,0,431.16,0,119.767]
["2024-03-26T15:08:10","Council tax",0,189.09,189.09,217.08,0,null,"Council Tax; account query"]
["2024-03-26T15:08:12","General Enquiries",60,0,0,0,0]
["2024-03-26T15:09:14","Housing Services",2.4,0,0,208.84,0,13.375]
["2024-03-26T15:09:15","General Enquiries",10.1,0,0,924.44,0,119.84699999999999]
["2024-03-26T15:09:53","General Enquiries",14,0,0,73,10.220000000000001,119.485]
["2024-03-26T15:10:05","General Enquiries",0,188,188,229.23,0,null,"Answered Question; GEN; Account Enquiry; Answered questions; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-26T15:10:26","General Enquiries",0,191.44,191.44,133.16999999999999,0]
["2024-03-26T15:11:11","Sundry Debtors",2.6,0,0,187.14,0,193.40799999999999]
["2024-03-26T15:12:05","Housing Services",6.5,0,0,301.48,55.41,119.688]
["2024-03-26T15:13:32","Council tax",11.8,0,0,217.09,0,20.327999999999999]
["2024-03-26T15:13:50","Housing advice and Homelessness",0,99.64,99.64,0,0]
["2024-03-26T15:14:50","General Enquiries",3.2,0,0,229.09,0,279.601]
["2024-03-26T15:15:12","General Enquiries",6.5,0,0,133.16,0,120.438]
["2024-03-26T15:15:51","Council tax",0,5.03,20.190000000000001,494.39,0.98,null,"Council Tax; payment"]
["2024-03-26T15:16:05","General Enquiries",0,18.25,18.25,325.69,0,null,"; REN; Payment; End call; Good, no disruption and clear sound; Answered Question; No Digital Assistance"]
["2024-03-26T15:17:12","Housing advice and Homelessness",6.3,0,0,563.03,0,120.44]
["2024-03-26T15:17:36","General Enquiries",2,0,0,325.67,0,26.954000000000001]
["2024-03-26T15:17:37","Housing advice and Homelessness",4.0999999999999996,0,0,554.77,0,null,"Answered Question; BEN; Chasing Previous Request or Application; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-26T15:18:08","Council tax",4,0,0,183.19,0.95,5.984]
["2024-03-26T15:19:09","Council tax",0,13.23,13.23,98.05,0]
["2024-03-26T15:19:54","Development control (aka Planning)",0,23.47,23.47,278.25,49.02,null,"Answered Question; DEC; Account Enquiry; End call; Good, no disruption and clear sound"]
["2024-03-26T15:20:09","Benefits",0,13.28,13.28,116.72,0,null,"transport query"]
["2024-03-26T15:21:12","General Enquiries",0,12.81,12.81,553.33000000000004,0,null,"Answered Question; Raised a back-office task; ELE; Update Bio. Information; End call; Good, no disruption and clear sound; Helped filling out an eform"]
["2024-03-26T15:21:18","Council tax",14.4,0,0,311.27999999999997,0,250.61600000000001]
["2024-03-26T15:21:38","Council tax",12,0,0,98,0,120.131]
["2024-03-26T15:21:59","Benefits",12.3,0,0,116.72,0,13.406000000000001]
["2024-03-26T15:22:02","Development control (aka Planning)",21.3,0,0,278.06,49.16,119.596]
["2024-03-26T15:22:53","General Enquiries",11.9,0,0,553.24,0,27.469000000000001]
["2024-03-26T15:23:25","General Enquiries",0,10.029999999999999,10.029999999999999,183,0,null,"Answered Question; GEN; Other; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-26T15:25:06","General Enquiries",9.3000000000000007,0,0,182.95,0,227.19200000000001]
["2024-03-26T15:26:05","Development control (aka Planning)",0,9.2200000000000006,9.2200000000000006,178.42,0,null,"Answered Question; DEC; Duty Planning Appointment; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-26T15:26:53","Electoral Services",0,20.86,20.86,59.08,0,null,"Answered Question; BEN; Account Enquiry; End call"]
["2024-03-26T15:27:21","Council tax",0,9.27,9.27,111.5,0,null,"Council Tax; CTAX - Bill Query - General Enquiry"]
["2024-03-26T15:27:56","Electoral Services",0,14.73,14.73,157.63,251.47,null,"; ELE; Other; End call; Good, no disruption and clear sound; Raised a back-office task; No Digital Assistance"]
["2024-03-26T15:28:00","Development control (aka Planning)",8.1999999999999993,0,0,178.42,0,119.751]
["2024-03-26T15:28:18","General Enquiries",0,25.81,25.81,578.61,81.47,null,"Answered Question; Raised a back-office task; REV; Other; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-26T15:28:30","Electoral Services",19.8,0,0,59.03,0,9.1880000000000006]
["2024-03-26T15:29:30","Electoral Services",13.8,0,0,157.22,251.89,275.33100000000002]
["2024-03-26T15:29:32","General Enquiries",0,13.81,13.81,72.08,233.47,null,"Raised a back-office task; REN; Chasing Previous Request or Application; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-26T15:29:36","Council tax",0,14.78,46.64,371.39,13.97,null,"Council Tax"]
["2024-03-26T15:29:38","Council tax",7.7,0,0,111.34,0,119.43899999999999]
["2024-03-26T15:30:16","General Enquiries",24.3,0,0,578.54999999999995,81.47,119.31399999999999]
["2024-03-26T15:31:12","General Enquiries",0,16.559999999999999,16.559999999999999,93.73,0,null,"Answered Question; ENV; Licensing Enquiries Taxi; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-26T15:31:17","General Enquiries",13.7,0,0,40.450000000000003,9.67,119.861]
["2024-03-26T15:31:34","General Enquiries",10.3,0,0,71.66,233.81,119.84399999999999]
["2024-03-26T15:31:57","General Enquiries",0,24.14,24.14,258.19,0,null,"Answered Question; REN; Payment; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-26T15:31:59","Council tax",0,6.7,6.7,252.72,0,null,"Council Tax; CTAX - Bill Query - General Enquiry"]
["2024-03-26T15:32:22","Housing Services",17.3,0,0,40.229999999999997,5.17,119.673]
["2024-03-26T15:32:53","General Enquiries",15.4,0,0,93.67,0,119.095]
["2024-03-26T15:33:27","Council tax",12.3,0,0,290.51,0,239.64400000000001]
["2024-03-26T15:33:31","Environmental Health",0,7.56,168.88,59.45,2.19,null,"Transferred to Correct Queue ; ENV; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-26T15:33:55","Housing advice and Homelessness",0,9.58,9.58,94.39,88.89,null,"Answered Question; HOU; Housing Advice and Homelink; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-26T15:33:56","General Enquiries",22.7,0,0,258.2,0,50.283000000000001]
["2024-03-26T15:34:20","Council tax",5.3,0,0,252.69,0,120.143]
["2024-03-26T15:34:51","Housing advice and Homelessness",7.7,0,0,94.33,88.89,92.784000000000006]
["2024-03-26T15:35:00","General Enquiries",6.2,0,0,59.22,2.69,119.845]
["2024-03-26T15:35:02","Rents",0,9.98,37.880000000000003,980.45,3.02,null,"Rents; garage payment"]
["2024-03-26T15:35:03","General Enquiries",0,11.11,11.11,59.25,0,null,"HOU; Account Enquiry; End call; Cannot hear the customer or the customer cannot hear you"]
["2024-03-26T15:36:43","General Enquiries",9,0,0,27.36,3.34,220.815]
["2024-03-26T15:36:44","Council tax",0,67.86,110.53,298.35000000000002,156.51,null,"Council Tax; update on acc"]
["2024-03-26T15:36:56","General Enquiries",9.9,0,0,59.17,0,119.956]
["2024-03-26T15:37:00","Licensing",0,23.25,23.25,388.58,0,null,"Animal licenses; New license; New enquiry; Helped Navigate the website; Information Provided; directed to web site for riding school license"]
["2024-03-26T15:37:01","Electoral Services",0,57.38,57.38,232,148.47,null,"Answered Question; Directed to website for information; Directed to third party; ELE; Enquiry about Voting Methods; End call; Good, no disruption and clear sound; Helped Navigating the website"]
["2024-03-26T15:37:04","Licensing",0,97.7,97.7,68.38,0,null,"Taxi Vehicle License; New license; New enquiry; No Digital Assistence ; Information Provided"]
["2024-03-26T15:37:19","Waste & Recycling",0,82.53,221.19,496.8,236.17,null,"Domestic/householder enquiry; Missed bin; Chase Call; Missed bin; No Digital Assistance; Escalated via email to back-office "]
["2024-03-26T15:37:24","Rents",26.8,0,0,952.91,0,23.251000000000001]
["2024-03-26T15:37:42","Homelink",0,6.95,110.61,106.95,3.08,null,"; HOU; Housing Advice and Homelink; End call; Good, no disruption and clear sound; Answered Question; No Digital Assistance"]
["2024-03-26T15:37:46","General Enquiries",0,104.36,104.36,115.39,0,null,"Answered Question; ELE; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-26T15:37:48","Rents",0,112.97,112.97,130.63999999999999,0,null,"Rents; chasing call back"]
["2024-03-26T15:38:37","Licensing",3.6,0,0,0,0]
["2024-03-26T15:38:51","Licensing",8.1,0,0,388.53,0,119.298]
["2024-03-26T15:38:54","General Enquiries",6.1,0,0,23.2,3.3,119.235]
["2024-03-26T15:39:29","Electoral Services",4.2,0,0,231.86,148.63999999999999,37.671999999999997]
["2024-03-26T15:39:46","Licensing",0,95.16,95.16,224.36,0,null,"Taxi Driver License; New license; New enquiry; No Digital Assistence ; Directed to website for information.; No further admin"]
["2024-03-26T15:40:06","Licensing",3.8,0,0,0,0]
["2024-03-26T15:40:12","General Enquiries",6.3,0,0,29.44,4.8600000000000003,119.626]
["2024-03-26T15:40:12","Licensing",3.2,0,0,68.3,0,120.313]
["2024-03-26T15:40:39","Electoral Services",0,54.64,54.64,199.34,0,null,"Answered Question; ELE; Account Enquiry; End call; Good, no disruption and clear sound"]
["2024-03-26T15:40:39","General Enquiries",1.6,0,0,38.479999999999997,3.33,119.813]
["2024-03-26T15:40:53","Payment Line",0,157.88,157.88,662.16,0,null,"Answered Question; REV; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-26T15:40:58","General Enquiries",12.2,0,0,115.36,0,94.516000000000005]
["2024-03-26T15:41:09","Homelink",2,0,0,83.63,0,63.015999999999998]
["2024-03-26T15:41:18","Rents",2.5,0,0,130.59,0,174.53299999999999]
["2024-03-26T15:41:28","Council tax",7.3,0,0,268.52999999999997,152.19,239.40799999999999]
["2024-03-26T15:42:21","Benefits",0,66.39,88.05,191.26,1.06,null,"Transferred to Correct Queue ; BEN; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-26T15:42:30","Licensing",4.2,0,0,224.38,0,29.844000000000001]
["2024-03-26T15:42:53","Waste & Recycling",10.7,0,0,0,0]
["2024-03-26T15:43:05","Electoral Services",5.2,0,0,199.34,0,73.766000000000005]
["2024-03-26T15:43:25","Payment Line",17.100000000000001,0,0,662.19,0,119.581]
["2024-03-26T15:43:40","Waste & Recycling",2.1,0,0,458.22,233.11,63.878]
["2024-03-26T15:44:02","General Enquiries",60,0,0,0,0]
["2024-03-26T15:45:03","General Enquiries",4.3,0,0,49.78,1.33,120.157]
["2024-03-26T15:46:00","Benefits",20.7,0,0,141.41,0,120.298]
["2024-03-26T15:48:44","General Enquiries",0,52.61,52.61,20.28,0,null,"GEN; General; End call; Cannot hear the customer or the customer cannot hear you; No Digital Assistance"]
["2024-03-26T15:49:18","Electoral Services",0,17.670000000000002,17.670000000000002,118.52,0,null,"Answered Question; Directed to third party; ELE; Enquiry about Voting Methods; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-26T15:50:25","General Enquiries",51.2,0,0,20.25,0,119.68899999999999]
["2024-03-26T15:50:30","General Enquiries",0,13.92,13.92,408.11,0]
["2024-03-26T15:50:56","Electoral Services",16.3,0,0,118.38,0,51.142000000000003]
["2024-03-26T15:52:11","General Enquiries",12.5,0,0,408.11,0,119.39100000000001]
["2024-03-26T15:52:40","Council tax",0,10.58,10.58,217.75,0,null,"Council Tax; CTAX - Copy Bill - Contacted CCD"]
["2024-03-26T15:54:21","Council tax",0,21.17,21.17,90.44,0,null,"Council Tax; ct query"]
["2024-03-26T15:54:59","Council tax",9.5,0,0,217.67,0,8.2970000000000006]
["2024-03-26T15:56:24","Council tax",0,32.5,32.5,214.39,0,null,"Council Tax"]
["2024-03-26T15:56:43","Council tax",20.100000000000001,0,0,90.44,0,116.203]
["2024-03-26T15:58:16","Council tax",13.7,0,0,0,0]
["2024-03-26T15:58:18","Waste & Recycling",0,10.95,28.81,142.06,2.34,null,"Domestic/householder enquiry; Bulky item request; New enquiry; Bulky info; No Digital Assistance; Information Provided"]
["2024-03-26T15:58:31","Council tax",16,0,0,214.34,0,48.412999999999997]
["2024-03-26T15:58:45","Benefits",0,10.19,10.19,410.64,0,null,"Benefits; account query"]
["2024-03-26T16:00:17","General Enquiries",9.8000000000000007,0,0,38.92,2.61,72.266000000000005]
["2024-03-26T16:00:35","Council tax",0,16.079999999999998,16.079999999999998,624.75,0,null,"Council Tax; CTAX - Bill Query - General Enquiry"]
["2024-03-26T16:00:53","Benefits",9.3000000000000007,0,0,410.67,0,120.126]
["2024-03-26T16:01:10","Waste & Recycling",5.5,0,0,0,0]
["2024-03-26T16:01:17","Waste & Recycling",9.8000000000000007,0,0,103.02,0,42.5]
["2024-03-26T16:01:31","Council tax",0,18.5,18.5,435.66,0]
["2024-03-26T16:02:28","Council tax",14.4,0,0,624.69000000000005,0,119.907]
["2024-03-26T16:03:27","General Enquiries",0,17.920000000000002,17.920000000000002,606.30999999999995,66.69,null,"Transferred to back-office; HOU; Account Enquiry; End call; Good, no disruption and clear sound"]
["2024-03-26T16:04:00","Council tax",17,0,0,435.72,0,119.35899999999999]
["2024-03-26T16:05:09","General Enquiries",16.5,0,0,422.59,66.86,119.43899999999999]
["2024-03-26T16:06:31","Homelink",0,11.06,31.77,90,3.72,null,"Answered Question; HOU; Housing Advice and Homelink; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-26T16:07:41","Electoral Services",0,18.88,18.88,362.47,0,null,"Answered Question; HOU; Repairs; End call; Cannot hear the customer or the customer cannot hear you; No Digital Assistance"]
["2024-03-26T16:08:12","General Enquiries",10,0,0,12.27,4.0599999999999996,119.892]
["2024-03-26T16:08:40","Homelink",19.7,0,0,77.58,0,119.82899999999999]
["2024-03-26T16:09:30","Electoral Services",17.899999999999999,0,0,362.39,0,229.20400000000001]
["2024-03-26T16:14:38","Housing advice and Homelessness",0,7.45,7.45,65.83,54.38,null,"Answered Question; HOU; Housing Advice and Homelink; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-26T16:14:53","Council tax",0,15.66,15.66,223.94,0,null,"Council Tax; acc number query"]
["2024-03-26T16:15:41","Benefits",0,17.22,28.5,225.55,1.47,null,"Benefits; No permission to share"]
["2024-03-26T16:16:05","Housing advice and Homelessness",6.4,0,0,65.75,54.36,22.376000000000001]
["2024-03-26T16:17:07","Council tax",14.4,0,0,223.8,0,195.70400000000001]
["2024-03-26T16:18:04","Council tax",16.100000000000001,0,0,37,1.78,119.94199999999999]
["2024-03-26T16:18:22","Council tax",0,6.09,6.09,120.03,0,null,"Council Tax; CTAX - Bill Query - General Enquiry"]
["2024-03-26T16:18:47","General Enquiries",0,17.829999999999998,17.829999999999998,380.92,0,null,"Answered Question; BEN; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-26T16:19:00","Benefits",10.3,0,0,188.39,0,67.734999999999999]
["2024-03-26T16:19:15","Licensing",0,15.3,15.3,390.77,0,null,"Taxi Vehicle License; New license; New enquiry; No Digital Assistence ; Escalated via email to back-office "]
["2024-03-26T16:20:28","General Enquiries",16.399999999999999,0,0,380.89,0,32.86]
["2024-03-26T16:20:29","General Enquiries",0,6.97,6.97,195.95,268.64,null,"; REV; Update Bio. Information; End call; Good, no disruption and clear sound; Answered Question; No Digital Assistance"]
["2024-03-26T16:20:47","Licensing",5.8,0,0,0,0]
["2024-03-26T16:20:54","Licensing",7.5,0,0,390.81,0,119.59399999999999]
["2024-03-26T16:20:58","Housing Services",0,18.03,42.52,106.33,66.45,null,"Answered Question; HOU; Account Enquiry; End call; Good, no disruption and clear sound"]
["2024-03-26T16:21:13","Council tax",4.8,0,0,119.98,0,119.673]
["2024-03-26T16:21:54","Payment Line",0,20.84,20.84,321.74,0]
["2024-03-26T16:22:07","Payment Line",4.4000000000000004,0,0,0,0]
["2024-03-26T16:22:10","General Enquiries",6,0,0,195.61,268.94,108.002]
["2024-03-26T16:22:13","Payment Line",13.8,0,0,321.63,0,119.41]
["2024-03-26T16:23:08","Rents",5.6,0,0,0,0]
["2024-03-26T16:23:14","Rents",9.9,0,0,35.840000000000003,7.73,119.56399999999999]
["2024-03-26T16:24:10","Housing Services",23.1,0,0,69.83,59.45,119.68899999999999]
["2024-03-26T16:24:26","General Enquiries",0,0.66,0.66,0,0]
["2024-03-26T16:24:45","Waste & Recycling",0,21.86,21.86,260.77,0,null,"Domestic/householder enquiry; Missed bin; New enquiry; Helped filling out an eForm; Information Provided; no further admin"]
["2024-03-26T16:26:18","Waste & Recycling",20.6,0,0,260.74,0,381.86200000000002]
["2024-03-26T16:27:35","General Enquiries",0,13.66,13.66,375.64,0,null,"Answered Question; BEN; Wanted Information about the Service; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-26T16:27:48","Rents",0,36.94,36.94,251.95,25.56,null,"Rents; Ren - Wrong Line - Redirected"]
["2024-03-26T16:27:52","Summons & Recoveries",0,6.11,30.8,431.08,2.63,null,"Council Tax"]
["2024-03-26T16:29:29","Rents",3,0,0,0,0]
["2024-03-26T16:29:32","Rents",7.1,0,0,0,0]
["2024-03-26T16:29:38","General Enquiries",2.6,0,0,0,0]
["2024-03-26T16:29:40","Rents",24.2,0,0,78.34,25.73,119.985]
["2024-03-26T16:29:42","General Enquiries",9.1,0,0,375.48,0,23.734000000000002]
["2024-03-26T16:30:13","Council tax",5,0,0,45.75,2.94,119.75]
["2024-03-26T16:31:09","Summons & Recoveries",9.8000000000000007,0,0,0,0]
["2024-03-26T16:31:19","Summons & Recoveries",13,0,0,385.08,0,223.56399999999999]
["2024-03-26T16:32:42","Development control (aka Planning)",0,10.8,10.8,113.31,0,null,"Answered Question; DEC; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-26T16:32:55","General Enquiries",0,9.86,9.86,317.83999999999997,0]
["2024-03-26T16:34:36","Development control (aka Planning)",9.9,0,0,113.3,0,119.377]
["2024-03-26T16:35:00","General Enquiries",8.8000000000000007,0,0,317.75,0,120.31399999999999]
["2024-03-26T16:35:28","Housing advice and Homelessness",0,127.69,127.69,117.27,0]
["2024-03-26T16:36:49","Homelink",0,260.02999999999997,260.02999999999997,804.3,0,null,"Answered Question; Raised a back-office task; HOU; Housing Advice and Homelink; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-26T16:38:45","Development control (aka Planning)",0,7.23,16.420000000000002,365.77,122.11,null,"Answered Question; DEC; Other; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-26T16:38:54","Housing advice and Homelessness",7.4,0,0,117.23,0,119.752]
["2024-03-26T16:40:44","General Enquiries",5.9,0,0,39.81,3.33,119.752]
["2024-03-26T16:41:35","Development control (aka Planning)",8.4,0,0,325.73,119.08,119.858]
["2024-03-26T16:42:29","Homelink",23.8,0,0,804.23,0,120.40900000000001]
["2024-03-26T16:46:06","Council tax",0,11,11,83.08,0,null,"Council Tax; proof of education"]
["2024-03-26T16:46:56","General Enquiries",0,13.38,13.38,593.25,0,null,"Answered Question; HOU; Housing Advice and Homelink; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-26T16:48:24","Council tax",10,0,0,83.03,0,120.215]
["2024-03-26T16:48:37","General Enquiries",12,0,0,593.22,0,323.92]
["2024-03-26T16:48:54","Council tax",0,7.22,7.22,143.97,0,null,"Council Tax; CTAX - Bill Query - General Enquiry"]
["2024-03-26T16:50:24","Benefits",0,8.5,23,353.94,10.44,null,"Council Tax"]
["2024-03-26T16:50:50","Council tax",5.7,0,0,143.86000000000001,0,119.538]
["2024-03-26T16:52:28","General Enquiries",0,9.4499999999999993,9.4499999999999993,357.94,0,null,"Answered Question; REV; Wanted Information about the Service; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-26T16:52:57","Council tax",7.6,0,0,72.75,10.8,119.724]
["2024-03-26T16:54:26","General Enquiries",8.3000000000000007,0,0,357.89,0,119.878]
["2024-03-26T16:54:30","Benefits",13.5,0,0,280.97000000000003,0,44.171999999999997]
["2024-03-26T16:56:12","Benefits",0,123.84,123.84,208.45,0]
["2024-03-26T16:56:54","Housing advice and Homelessness",0,49.58,49.58,283.58,0,null,"Answered Question; BEN; Chasing Previous Request or Application; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-26T16:57:04","Council tax",0,20.7,20.7,264.38,0,null,"Council Tax; CTAX - Bill Query - General Enquiry"]
["2024-03-26T16:58:19","Housing advice and Homelessness",18.5,0,0,283.48,0,119.34699999999999]
["2024-03-26T16:59:38","Council tax",19.5,0,0,264.33999999999997,0,119.497]
["2024-03-26T17:00:08","Benefits",6.7,0,0,208.39,0,120.32899999999999]
["2024-03-26T17:02:45","Payment Line",0,20.39,20.39,45.06,0,null,"Answered Question; REV; Change of Address; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-26T17:02:57","Payment Line",19.399999999999999,0,0,45.02,0,120.249]
["2024-03-26T17:05:29","Electoral Services",0,9.2799999999999994,9.2799999999999994,483.41,279.7,null,"Answered Question; ELE; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-26T17:07:05","Electoral Services",8.1999999999999993,0,0,483.44,279.7,116.256]
["2024-03-26T17:10:31","Payment Line",0,12.81,12.81,655.61,0,null,"Answered Question; Directed to complete online form; Directed to website for information; HOU; Change of Address; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-26T17:10:43","Payment Line",11.8,0,0,655.53,0,119.64400000000001]
["2024-03-26T17:12:15","Rents",0,22.47,76.28,232.87,2.77,null,"Benefits"]
["2024-03-26T17:13:38","General Enquiries",0,7.98,7.98,142.88999999999999,40.770000000000003,null,"Answered Question; REN; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-26T17:13:53","General Enquiries",0,7.61,7.61,0,0]
["2024-03-26T17:13:56","General Enquiries",21.1,0,0,10.14,3.08,119.863]
["2024-03-26T17:14:32","Rents",52.7,0,0,222.5,0,94.784000000000006]
["2024-03-26T17:15:35","General Enquiries",6.7,0,0,0,0]
["2024-03-26T17:15:43","General Enquiries",2.7,0,0,142.75,40.92,119.64400000000001]
["2024-03-26T17:19:10","Electoral Services",0,15.89,15.89,313.91000000000003,0,null,"Answered Question; BEN; Account Enquiry; End call"]
["2024-03-26T17:19:44","Benefits",0,18.98,116.36,858.41,2.33,null,"Council Tax; Benefits; GEN - Wrong Line"]
["2024-03-26T17:20:41","Council tax",0,7.92,7.92,459.17,0,null,"Council Tax; CTAX - Bill Query - General Enquiry"]
["2024-03-26T17:20:48","Electoral Services",14.8,0,0,313.76,0,53.750999999999998]
["2024-03-26T17:21:19","Payment Line",0,8.3800000000000008,8.3800000000000008,20.05,0,null,"BEN; Account Enquiry; End call; Call cuts off completely ; No Digital Assistance"]
["2024-03-26T17:21:26","General Enquiries",18.100000000000001,0,0,43.22,2.58,58.97]
["2024-03-26T17:21:31","Payment Line",7.5,0,0,20.059999999999999,0,119.84699999999999]
["2024-03-26T17:23:02","Council tax",6.8,0,0,459.06,0,94.986000000000004]
["2024-03-26T17:23:51","Benefits",16.399999999999999,0,0,814.98,0,101.38200000000001]
["2024-03-27T08:01:07","Council tax",0,114.5,114.5,70.16,0,null,"Council Tax; ct query"]
["2024-03-27T08:01:20","Environmental Health",0,9.5500000000000007,9.5500000000000007,530.80999999999995,0,null,"Answered Question; Directed to complete online form; ENV; Wanted Information about the Service; End call; Good, no disruption and clear sound; No Digital Assistance; Helped Navigating the website"]
["2024-03-27T08:03:28","Council tax",59.9,0,0,0,0]
["2024-03-27T08:03:28","Environmental Health",8.8000000000000007,0,0,530.79999999999995,0,24.969000000000001]
["2024-03-27T08:03:33","General Enquiries",0,21.44,21.44,248.5,0]
["2024-03-27T08:04:29","Council tax",52.5,0,0,70.09,0,103.736]
["2024-03-27T08:05:32","General Enquiries",20.399999999999999,0,0,248.45,0,119.773]
["2024-03-27T08:06:17","General Enquiries",0,9.7200000000000006,9.7200000000000006,168.92,0,null,"; REV; Account Enquiry; End call; Good, no disruption and clear sound; Answered Question; No Digital Assistance"]
["2024-03-27T08:06:17","Council tax",0,37.200000000000003,37.200000000000003,91.5,0,null,"Council Tax; moving form"]
["2024-03-27T08:06:27","Council tax",0,11.08,11.08,63.78,0,null,"Council Tax; ct query"]
["2024-03-27T08:06:53","General Enquiries",0,10.94,10.94,142.88999999999999,88.63,null,"Raised a back-office task; HOU; Account Enquiry; End call; Good, no disruption and clear sound"]
["2024-03-27T08:08:15","Council tax",36,0,0,91.48,0,19.984999999999999]
["2024-03-27T08:08:21","General Enquiries",9,0,0,168.94,0,66.504999999999995]
["2024-03-27T08:08:51","Council tax",10.4,0,0,63.81,0,161.71100000000001]
["2024-03-27T08:08:53","General Enquiries",9.9,0,0,142.91999999999999,88.63,73.236000000000004]
["2024-03-27T08:14:17","Council tax",0,26.03,26.03,275.81,0,null,"Council Tax"]
["2024-03-27T08:16:21","Council tax",0,8.66,8.66,242.39,0,null,"Council Tax; Payment"]
["2024-03-27T08:16:29","Council tax",24.8,0,0,275.83,0,120.02200000000001]
["2024-03-27T08:16:37","Council tax",0,15.44,15.44,583.19000000000005,0]
["2024-03-27T08:18:42","Council tax",7.9,0,0,242.42,0,98.938000000000002]
["2024-03-27T08:18:59","Council tax",14.7,0,0,583.16999999999996,0,119.66]
["2024-03-27T08:20:48","Housing advice and Homelessness",0,13.77,13.77,61.47,0,null,"; HOU; Other; End call; Good, no disruption and clear sound; Answered Question; No Digital Assistance"]
["2024-03-27T08:22:15","Housing advice and Homelessness",13.1,0,0,61.45,0,30.125]
["2024-03-27T08:22:31","Council tax",0,34.700000000000003,34.700000000000003,1282.3900000000001,0,null,"Council Tax; account query"]
["2024-03-27T08:23:11","Council tax",0,11.3,11.3,31.47,0,null,"Council Tax; ct query"]
["2024-03-27T08:24:47","Council tax",34,0,0,1282.3599999999999,0,120.286]
["2024-03-27T08:24:57","Council tax",10.6,0,0,31.42,0,116.753]
["2024-03-27T08:25:04","Council tax",0,9.27,23.42,89.06,5.19,null,"Council Tax"]
["2024-03-27T08:26:45","General Enquiries",8.4,0,0,27.89,5.58,119.76600000000001]
["2024-03-27T08:27:28","Council tax",13.3,0,0,60.92,0,30.86]
["2024-03-27T08:34:32","General Enquiries",0,15.13,15.13,86.41,0]
["2024-03-27T08:36:13","General Enquiries",14.4,0,0,86.42,0,120.089]
["2024-03-27T08:38:22","General Enquiries",0,15.09,15.09,249.48,119.3,null,"; ENV; Other; End call; Good, no disruption and clear sound; Answered Question; No Digital Assistance"]
["2024-03-27T08:40:03","General Enquiries",14.4,0,0,249.33,119.47,27.969000000000001]
["2024-03-27T08:41:58","Electoral Services",0,8.31,8.31,192.84,0,null,"Answered Question; Raised a back-office task; ELE; Enquiry about Voting Methods; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-27T08:43:16","Council tax",0,8.58,8.58,84.28,0,null,"Council Tax; ct query"]
["2024-03-27T08:43:35","Electoral Services",7.6,0,0,192.84,0,120.021]
["2024-03-27T08:45:18","Council tax",0,15.5,15.5,90.77,0,null,"Council Tax"]
["2024-03-27T08:45:41","Council tax",7.8,0,0,84.3,0,31.312999999999999]
["2024-03-27T08:47:38","Council tax",14.3,0,0,90.66,0,13.265000000000001]
["2024-03-27T08:50:33","Electoral Services",0,48.81,48.81,115.56,0,null,"Answered Question; ELE; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-27T08:52:08","Electoral Services",48.1,0,0,115.48,0,119.111]
["2024-03-27T08:58:25","Council tax",0,22.08,22.08,76.27,0,null,"Council Tax; System down "]
["2024-03-27T08:59:31","General Enquiries",0,8.14,8.14,154.5,0,null,"Answered Question; Raised a back-office task; HOU; Chasing Previous Request or Application; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-27T09:00:49","Council tax",8.4,0,0,0,0]
["2024-03-27T09:00:59","Council tax",11.3,0,0,76.25,0,39.11]
["2024-03-27T09:01:05","Council tax",0,7.25,7.25,343.31,0,null,"Council Tax; CTAX - Bill Query - General Enquiry"]
["2024-03-27T09:01:23","Housing advice and Homelessness",0,54.23,54.23,119.41,0,null,"Answered Question; BEN; Account Enquiry; End call"]
["2024-03-27T09:01:53","General Enquiries",7.1,0,0,154.38,0,119.20399999999999]
["2024-03-27T09:02:47","Housing advice and Homelessness",53.2,0,0,119.33,0,454.238]
["2024-03-27T09:03:06","Environmental Health",0,26.45,36.36,176.88,4.83,null,"; ENV; Other; End call; Good, no disruption and clear sound; Answered Question; No Digital Assistance"]
["2024-03-27T09:03:29","Council tax",6.3,0,0,343.22,0,9.359]
["2024-03-27T09:03:39","Council tax",0,5.64,5.64,943.75,0]
["2024-03-27T09:04:05","General Enquiries",0,7.88,7.88,271.2,0]
["2024-03-27T09:04:57","General Enquiries",25.2,0,0,27.86,5.5,119.922]
["2024-03-27T09:05:46","General Enquiries",7,0,0,271.14,0,0.56200000000000006]
["2024-03-27T09:05:52","Council tax",0,14.42,14.42,146.63999999999999,0]
["2024-03-27T09:05:57","Environmental Health",9.1999999999999993,0,0,148.80000000000001,0,55.046999999999997]
["2024-03-27T09:06:04","Council tax",4.9000000000000004,0,0,943.77,0,119.252]
["2024-03-27T09:06:24","Council tax",0,13.89,13.89,71.33,0,null,"Council Tax; directed to moving form "]
["2024-03-27T09:08:16","Council tax",13.5,0,0,146.59,0,119.563]
["2024-03-27T09:08:33","General Enquiries",0,34.14,34.14,178.75,0,null,"Answered Question; ENV; Refuse and Recycling Specific Advice; End call; Good, no disruption and clear sound; Helped Navigating the website"]
["2024-03-27T09:08:48","Council tax",12.9,0,0,71.27,0,97.156999999999996]
["2024-03-27T09:09:15","General Enquiries",0,10.98,10.98,287.19,0,null,"Answered Question; REV; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-27T09:09:23","Council tax",0,26.69,26.69,593.45000000000005,229.08,null,"Benefits; Cancel of UC and c/tax support"]
["2024-03-27T09:09:53","General Enquiries",0,10.98,10.98,182.11,0,null,"Answered Question; REV; Bill Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-27T09:10:10","General Enquiries",9.9,0,0,0,0]
["2024-03-27T09:10:20","General Enquiries",22.7,0,0,178.7,0,119.75]
["2024-03-27T09:10:56","General Enquiries",9.6999999999999993,0,0,287.22000000000003,0,67.078999999999994]
["2024-03-27T09:11:49","Council tax",25.7,0,0,593.30999999999995,229.25,218.66200000000001]
["2024-03-27T09:12:15","General Enquiries",10,0,0,181.95,0,119.643]
["2024-03-27T09:13:20","Electoral Services",0,11.05,11.05,202.25,0]
["2024-03-27T09:14:55","General Enquiries",0,7.25,7.25,106.44,0,null,"Answered Question; REV; Other; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-27T09:15:04","Electoral Services",10.4,0,0,202.26,0,120.173]
["2024-03-27T09:15:10","Council tax",0,12.61,27.28,113.5,4.01,null,"Answered Question; GEN; Account Enquiry; Answered questions; Good, no disruption and clear sound"]
["2024-03-27T09:15:23","Benefits",0,13.88,13.88,301.91000000000003,0,null,"Account and claim query; Benefits; Rents"]
["2024-03-27T09:17:00","General Enquiries",6.4,0,0,106.41,0,119.81399999999999]
["2024-03-27T09:17:22","Benefits",13.2,0,0,301.92,0,26.219000000000001]
["2024-03-27T09:17:31","General Enquiries",11.7,0,0,20.94,4.41,119.33]
["2024-03-27T09:18:06","Development control (aka Planning)",0,15.56,35.700000000000003,233.59,2.4700000000000002,null,"Answered Question; Transferred to Correct Queue ; DEC; Wrong Line; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-27T09:18:10","Council tax",13.6,0,0,92.45,0,119.54900000000001]
["2024-03-27T09:18:37","General Enquiries",0,27.98,27.98,122.25,0,null,"Answered Question; REV; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-27T09:19:46","Development control (aka Planning)",14.8,0,0,31.27,2.78,59.892000000000003]
["2024-03-27T09:20:10","Council tax",0,6.64,6.64,418.13,0,null,"Council Tax; CTAX - Notify us of a move - eform"]
["2024-03-27T09:20:36","General Enquiries",27.2,0,0,122.23,0,119.923]
["2024-03-27T09:20:36","Development control (aka Planning)",19.2,0,0,202.25,0,119.82899999999999]
["2024-03-27T09:22:41","Council tax",5.3,0,0,417.94,0,120.423]
["2024-03-27T09:23:39","Council tax",0,13.47,13.47,111.23,0,null,"Council Tax; ct query"]
["2024-03-27T09:24:16","Waste & Recycling",0,6.97,6.97,1527.23,32.479999999999997,null,"Domestic/householder enquiry; New bin request/ Replacement; New enquiry; Helped filling out an eForm; new bins and moving form for CT"]
["2024-03-27T09:25:26","Council tax",0,21.2,21.2,349.56,0,null,"Council Tax; CTAX - SPD - Assisted to complete form"]
["2024-03-27T09:26:04","Waste & Recycling",5.9,0,0,1527.2,32.44,388.21800000000002]
["2024-03-27T09:26:06","Council tax",12.8,0,0,111.22,0,212.36099999999999]
["2024-03-27T09:26:35","General Enquiries",0,9.48,9.48,208.34,0,null,"; ENV; Other; End call; Good, no disruption and clear sound; Raised a back-office task; No Digital Assistance"]
["2024-03-27T09:27:27","General Enquiries",0,18.440000000000001,18.440000000000001,70.83,0,null,"Answered Question; ENV; Account Enquiry; End call; Good, no disruption and clear sound"]
["2024-03-27T09:27:39","Council tax",0,24.17,24.17,149.19,0,null,"Council Tax; Helping finding moving form. "]
["2024-03-27T09:27:46","Council tax",20.100000000000001,0,0,349.49,0,120.26600000000001]
["2024-03-27T09:28:54","General Enquiries",8.8000000000000007,0,0,208.19,0,26.905999999999999]
["2024-03-27T09:29:27","General Enquiries",17.3,0,0,70.77,0,119.486]
["2024-03-27T09:30:03","Council tax",23.3,0,0,149.22,0,119.64100000000001]
["2024-03-27T09:32:03","Business Rates",0,14.22,14.22,244.89,0,null,"Council Tax"]
["2024-03-27T09:34:32","Summons & Recoveries",0,6.81,6.81,213.3,0,null,"Council Tax; CTAX- Bill Query - Liability Check"]
["2024-03-27T09:34:33","Council tax",0,19.11,19.11,515.16999999999996,0,null,"Council Tax; refund request form"]
["2024-03-27T09:34:40","Business Rates",13.5,0,0,244.84,0,119.235]
["2024-03-27T09:34:45","General Enquiries",0,30.94,30.94,656.22,114.47,null,"Transferred to back-office; REN; Other; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-27T09:34:56","Council tax",0,17.16,17.16,329.75,0,null,"Council Tax"]
["2024-03-27T09:36:26","General Enquiries",29.3,0,0,96.98,114.72,119.813]
["2024-03-27T09:36:45","Summons & Recoveries",5.8,0,0,213.25,0,179.423]
["2024-03-27T09:37:22","Council tax",15.9,0,0,329.75,0,34.906999999999996]
["2024-03-27T09:37:29","Council tax",18.399999999999999,0,0,515.14,0,20.780999999999999]
["2024-03-27T09:38:17","General Enquiries",0,19.77,19.77,275.25,0,null,"Answered Question; REV; Bill Enquiry; End call; Good, no disruption and clear sound"]
["2024-03-27T09:38:48","Council tax",0,25.89,97.31,166.06,3.59,null,"directed to web sitee reg for nndr portal"]
["2024-03-27T09:39:58","General Enquiries",19.100000000000001,0,0,275.22000000000003,0,119.782]
["2024-03-27T09:40:32","Electoral Services",0,14.83,14.83,331.74,0,null,"Answered Question; BEN; Account Enquiry; End call"]
["2024-03-27T09:40:47","General Enquiries",24.8,0,0,27.22,3.88,119.392]
["2024-03-27T09:41:40","General Enquiries",0,13.09,13.09,721.81,114.75,null,"Transferred to back-office; BEN; Other; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-27T09:41:44","Council tax",59.9,0,0,0,0]
["2024-03-27T09:42:09","Electoral Services",14,0,0,331.67,0,25.484000000000002]
["2024-03-27T09:42:17","Council tax",0,15.53,15.53,57.7,0,null,"Council Tax; CTAX - Bill Query - General Enquiry"]
["2024-03-27T09:42:45","Council tax",9.9,0,0,138.76,0,26.11]
["2024-03-27T09:44:02","General Enquiries",12.4,0,0,319.02999999999997,114.98,298.67099999999999]
["2024-03-27T09:45:01","Council tax",14.4,0,0,57.45,0,119.83]
["2024-03-27T09:46:05","Repairs and Maintenance (Housing)",0,6.48,19.91,232.36,4.8,null,"; HOU; Repairs; End call; Good, no disruption and clear sound; Answered Question; No Digital Assistance"]
["2024-03-27T09:47:13","General Enquiries",0,15.27,15.27,415.94,0,null,"Answered Question; REV; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-27T09:47:57","Council tax",0,8.06,8.06,85.55,0,null,"Council Tax; CTAX - Bill Query - General Enquiry"]
["2024-03-27T09:48:00","Benefits",0,13.97,13.97,168.61,0,null,"Benefits"]
["2024-03-27T09:48:01","Council tax",0,9.6300000000000008,85.8,1188.47,6.08,null,"Payment; Council Tax"]
["2024-03-27T09:48:01","General Enquiries",5.5,0,0,48.69,5.22,38.862000000000002]
["2024-03-27T09:48:13","Rents",0,173.2,173.2,0,0]
["2024-03-27T09:48:31","General Enquiries",14.5,0,0,415.92,0,194.18799999999999]
["2024-03-27T09:48:50","Benefits",0,136.34,136.34,457.45,0,null,"Rents; REN - Refund Query - Confirmed refund "]
["2024-03-27T09:49:02","Repairs and Maintenance (Housing)",12.4,0,0,183.36,0,50.594000000000001]
["2024-03-27T09:49:35","Housing Services",0,29.27,29.27,69.95,51.05,null,"Answered Question; HOU; Account Enquiry; End call; Good, no disruption and clear sound"]
["2024-03-27T09:49:50","Council tax",7,0,0,85.42,0,119.67100000000001]
["2024-03-27T09:49:51","Rents",26.4,0,0,0,0]
["2024-03-27T09:50:02","Benefits",13,0,0,168.56,0,81.843000000000004]
["2024-03-27T09:50:18","Rents",7.9,0,0,0,0]
["2024-03-27T09:50:29","Council tax",3.8,0,0,80.91,6.47,5.6559999999999997]
["2024-03-27T09:51:06","Housing Services",27.8,0,0,69.97,51.03,119.687]
["2024-03-27T09:52:12","Environmental Health",0,117.19,330.45,267.47000000000003,19.72]
["2024-03-27T09:53:07","Benefits",1.7,0,0,457.36,0,119.39100000000001]
["2024-03-27T09:53:09","Business Rates",0,7.42,248.33,128.5,1.34,null,"NNDR; exemption query"]
["2024-03-27T09:53:11","Council tax",6.2,0,0,1107.33,0,25.452999999999999]
["2024-03-27T09:53:19","General Enquiries",0,116.97,116.97,153.88,0,null,"Answered Question; REV; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-27T09:53:52","General Enquiries",0,112.5,112.5,0,0]
["2024-03-27T09:54:27","Rents",8.1999999999999993,0,0,219.69,230.28,283.56700000000001]
["2024-03-27T09:54:49","General Enquiries",6.5,0,0,10.02,1.64,119.968]
["2024-03-27T09:54:52","Rents",4.4000000000000004,0,0,212.31,230.08,null,"Council Tax"]
["2024-03-27T09:55:36","Electoral Services",18.100000000000001,0,0,54.3,20.14,119.875]
["2024-03-27T09:55:39","Council tax",0,134.22999999999999,250.52,324.86,3.8,null,"NNDR; account query"]
["2024-03-27T09:57:09","General Enquiries",4.8,0,0,153.83000000000001,0,119.548]
["2024-03-27T09:58:17","Council tax",0,104.13,104.13,143.41,0,null,"Council Tax; New bill "]
["2024-03-27T09:58:30","Council tax",0,123.86,123.86,1965.97,718.27,null,"Council Tax; CTAX - Bill Query - BO intervention required"]
["2024-03-27T09:58:53","General Enquiries",0,5.59,5.59,0,0]
["2024-03-27T09:58:56","Business Rates",13,0,0,118.23,0,157.625]
["2024-03-27T09:59:08","General Enquiries",6.7,0,0,0,0]
["2024-03-27T09:59:26","General Enquiries",7.1,0,0,16.03,4.1100000000000003,16.062999999999999]
["2024-03-27T09:59:26","General Enquiries",12.8,0,0,505.13,268.17,120.078]
["2024-03-27T09:59:31","Homelink",0,60.56,222.51,175.06,3.27,null,"Answered Question; Transferred to Correct Queue ; HOU; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-27T10:00:04","General Enquiries",6.8,0,0,493.59,267.98,null,"Answered Question; REV; Single Person Discount; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-27T10:00:36","Council tax",0,52.2,52.2,293.19,150.56,null,"Council Tax; ct query"]
["2024-03-27T10:00:39","Environmental Health",3.8,0,0,213.01,0,119.438]
["2024-03-27T10:01:22","General Enquiries",0,157.94999999999999,157.94999999999999,280.19,0,null,"Answered Question; REV; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-27T10:01:44","Council tax",6.7,0,0,308.75,0,119.971]
["2024-03-27T10:01:48","Council tax",5.3,0,0,0,0]
["2024-03-27T10:02:02","Council tax",20.7,0,0,143.44,0,265.90800000000002]
["2024-03-27T10:02:16","Waste & Recycling",0,75.83,75.83,293.73,0,null,"Other (specify in summary notes); Missed bin; New enquiry; No Digital Assistance"]
["2024-03-27T10:02:28","Council tax",0,163.09,163.09,162.72,0,null,"Council Tax"]
["2024-03-27T10:02:29","General Enquiries",0,110.83,110.83,0,0]
["2024-03-27T10:02:47","Council tax",7.5,0,0,1576.7,718.95,10.843999999999999]
["2024-03-27T10:03:10","General Enquiries",2.6,0,0,27.81,3.59,67.984999999999999]
["2024-03-27T10:03:46","Council tax",7,0,0,178.47,151.02000000000001,81.623999999999995]
["2024-03-27T10:04:28","General Enquiries",0,186.61,186.61,121.66,0,null,"Answered Question; ELE; Enquiry about Voting Methods; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-27T10:04:42","General Enquiries",1.7,0,0,0,0]
["2024-03-27T10:04:45","Council tax",3,0,0,0,0]
["2024-03-27T10:04:53","Waste & Recycling",2.4,0,0,293.75,0,17.702999999999999]
["2024-03-27T10:06:06","General Enquiries",0,91.81,91.81,148.41,0,null,"Answered Question; DD set up; REV; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-27T10:06:16","General Enquiries",2.6,0,0,280.11,0,120.20699999999999]
["2024-03-27T10:06:16","Homelink",10.1,0,0,147.16,0,120.03]
["2024-03-27T10:06:21","General Enquiries",0,163.22999999999999,163.22999999999999,282.58,0,null,"Answered Question; BEN; Account Enquiry; End call"]
["2024-03-27T10:06:53","General Enquiries",0,111.81,111.81,335.88,0,null,"Answered Question; REV; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-27T10:07:05","Council tax",9,0,0,162.66,0,40.438000000000002]
["2024-03-27T10:07:49","Electoral Services",0,88.08,88.08,170.69,0,null,"Answered Question; Directed to website for information; Directed to third party; ELE; Wanted Information about the Service; End call; Good, no disruption and clear sound; Helped Navigating the website"]
["2024-03-27T10:08:07","Electoral Services",0,92.98,92.98,125.89,0,null,"Answered Question; ELE; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-27T10:08:27","General Enquiries",0,107.08,107.08,191.66,45.81]
["2024-03-27T10:09:01","General Enquiries",13.7,0,0,121.67,0,51.594000000000001]
["2024-03-27T10:09:13","General Enquiries",4.8,0,0,148.44,0,104.126]
["2024-03-27T10:09:17","General Enquiries",0,1.0900000000000001,1.0900000000000001,0,0]
["2024-03-27T10:10:25","General Enquiries",0,9.56,9.56,479.56,0,null,"; DEC; Account Enquiry; End call; Good, no disruption and clear sound; Answered Question; No Digital Assistance"]
["2024-03-27T10:10:38","General Enquiries",6.1,0,0,282.56,0,324.767]
["2024-03-27T10:10:45","General Enquiries",5.6,0,0,335.8,0,136.86000000000001]
["2024-03-27T10:10:53","Electoral Services",5.7,0,0,170.64,0,119.938]
["2024-03-27T10:10:55","Electoral Services",19,0,0,125.8,0,119.76600000000001]
["2024-03-27T10:11:44","Electoral Services",0,10.48,17.84,118.16,2.14,null,"Answered Question; ELE; Enquiry about Voting Methods; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-27T10:12:09","General Enquiries",2.2000000000000002,0,0,191.66,45.81,119.25]
["2024-03-27T10:12:28","General Enquiries",8.9,0,0,479.52,0,206.19499999999999]
["2024-03-27T10:13:21","General Enquiries",9.5,0,0,52.2,2.5499999999999998,119.907]
["2024-03-27T10:14:15","Payment Line",0,9.56,9.56,501.13,0,null,"Answered Question; Asking for new bills ; REV; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-27T10:14:27","Payment Line",8.9,0,0,501.09,0,487.62900000000002]
["2024-03-27T10:14:27","Electoral Services",6.6,0,0,65.77,0,119.96899999999999]
["2024-03-27T10:14:35","Electoral Services",0,11.7,23.22,168,4.28,null,"Answered Question; ELE; Enquiry about Voting Methods; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-27T10:15:13","General Enquiries",0,4.17,4.17,354.42,0]
["2024-03-27T10:15:17","Council tax",0,14.45,14.45,257.06,0,null,"Council Tax; Chasing moving form still not actioned"]
["2024-03-27T10:16:16","General Enquiries",10.6,0,0,46.22,4.6399999999999997,119.313]
["2024-03-27T10:16:33","Council tax",0,8.58,8.58,97.17,0,null,"Council Tax; dd query- directed to online form"]
["2024-03-27T10:16:48","Waste & Recycling",0,11.42,11.42,256.89,0,null,"Domestic/householder enquiry; Missed bin; New enquiry; No Digital Assistance; Information Provided; checking when it will be collected"]
["2024-03-27T10:16:54","General Enquiries",3.1,0,0,354.42,0,119.988]
["2024-03-27T10:17:20","Electoral Services",10.4,0,0,121.47,0,119.59399999999999]
["2024-03-27T10:17:39","Council tax",11.1,0,0,257.08999999999997,0,119.64700000000001]
["2024-03-27T10:18:02","Homelink",0,7.42,106.67,156.16999999999999,5.77,null,"Answered Question; HOU; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-27T10:18:12","General Enquiries",0,10.91,10.91,820.61,0,null,"Answered Question; REV; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-27T10:18:32","Waste & Recycling",10.6,0,0,256.89,0,119.848]
["2024-03-27T10:18:33","General Enquiries",0,60.84,60.84,59.55,0]
["2024-03-27T10:18:37","Housing advice and Homelessness",0,106.95,106.95,197.11,0,null,"Answered Question; HOU; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-27T10:19:00","Council tax",7.9,0,0,97.2,0,71.734999999999999]
["2024-03-27T10:19:43","General Enquiries",6.6,0,0,15.63,6,58.063000000000002]
["2024-03-27T10:19:53","General Enquiries",10.199999999999999,0,0,820.58,0,119.691]
["2024-03-27T10:20:22","General Enquiries",0,104.72,104.72,101.11,0]
["2024-03-27T10:20:41","Environmental Health",0,75.64,159.08000000000001,506.06,5.48,null,"Answered Question; Raised a back-office task; ENV; Licensing Enquiries Taxi; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-27T10:20:53","Housing advice and Homelessness",0,89.95,89.95,255.47,0,null,"; BEN; Other; End call; Good, no disruption and clear sound; Answered Question; No Digital Assistance"]
["2024-03-27T10:20:53","General Enquiries",6.5,0,0,59.55,0,120.053]
["2024-03-27T10:21:32","Homelink",18.399999999999999,0,0,140.41,0,120.209]
["2024-03-27T10:21:35","General Enquiries",0,65.59,65.59,351.97,0,null,"Answered Question; REN; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-27T10:21:59","Housing advice and Homelessness",6,0,0,197,0,119.30200000000001]
["2024-03-27T10:23:32","General Enquiries",3.9,0,0,23.02,5.97,120.069]
["2024-03-27T10:24:01","General Enquiries",6.7,0,0,101.13,0,119.426]
["2024-03-27T10:24:03","Housing advice and Homelessness",2.6,0,0,255.42,0,25.704000000000001]
["2024-03-27T10:24:07","General Enquiries",13.6,0,0,351.99,0,119.596]
["2024-03-27T10:24:53","Environmental Health",5.0999999999999996,0,0,0,0]
["2024-03-27T10:25:01","Environmental Health",28.2,0,0,482.83,0,98.533000000000001]
["2024-03-27T10:25:12","Waste & Recycling",0,21.72,21.72,79.47,0,null,"Trade enquiry; Other (specify in summary notes); New enquiry; No Digital Assistance; Information Provided; no further admin; checkking if paid in full would DD be taken"]
["2024-03-27T10:25:47","Electoral Services",0,41.8,41.8,234.84,0,null,"Answered Question; REV; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-27T10:26:25","General Enquiries",0,21.56,21.56,233.41,0,null,"Raised a back-office task; HOU; Account Enquiry; End call; Good, no disruption and clear sound"]
["2024-03-27T10:27:07","Waste & Recycling",20.5,0,0,79.33,0,41.271000000000001]
["2024-03-27T10:27:08","Housing advice and Homelessness",0,21.95,21.95,377.31,0,null,"; HOU; Housing Advice and Homelink; End call; Good, no disruption and clear sound; Assisted customer to complete a form; Helped filling out an eform"]
["2024-03-27T10:27:28","Electoral Services",40.9,0,0,234.84,0,230.81700000000001]
["2024-03-27T10:27:29","General Enquiries",0,27.67,27.67,112.97,0]
["2024-03-27T10:28:11","General Enquiries",19.8,0,0,233.39,0,119.97]
["2024-03-27T10:28:48","Housing advice and Homelessness",2.6,0,0,377.28,0,301.89699999999999]
["2024-03-27T10:29:30","General Enquiries",6.5,0,0,112.83,0,120.517]
["2024-03-27T10:31:18","Payment Line",0,15.17,15.17,175.39,0,null,"Answered Question; REV; Payment; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-27T10:31:30","Payment Line",14.3,0,0,175.41,0,354.19499999999999]
["2024-03-27T10:31:33","Rents",0,5.08,18.829999999999998,1473.53,208.52,null,"Council Tax; Rents; Rent increase, council tax payment and housing repairs"]
["2024-03-27T10:31:51","General Enquiries",0,62.44,62.44,659.41,41.7,null,"Transferred to back-office; HOU; Account Enquiry; End call; Good, no disruption and clear sound"]
["2024-03-27T10:32:08","General Enquiries",0,23.47,23.47,61.33,0]
["2024-03-27T10:32:12","Waste & Recycling",0,121.81,121.81,312.66000000000003,0,null,"Domestic/householder enquiry; Recycling Information; New enquiry; No Digital Assistance; Escalated via email to back-office "]
["2024-03-27T10:32:27","Council tax",0,100.77,100.77,252.48,0,null,"Council Tax; ct query"]
["2024-03-27T10:32:33","General Enquiries",4.2,0,0,24.28,2.72,120.128]
["2024-03-27T10:32:37","Housing Services",0,36.549999999999997,234.17,30.92,1.75,null,"Transferred to Correct Queue ; HOU; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-27T10:33:05","Council tax",0,232.69,417.5,527.03,3.05,null,"Council Tax; Account query"]
["2024-03-27T10:33:06","Rents",13,0,0,1448.95,206.26,96.798000000000002]
["2024-03-27T10:33:30","General Enquiries",15.4,0,0,61.3,0,120.361]
["2024-03-27T10:33:38","Rents",0,96.61,96.61,140.38999999999999,0]
["2024-03-27T10:33:49","Licensing",0,281.8,281.8,169.78,0,null,"Premises License; New license; New enquiry; Helped Navigate the website; Information Provided; TEN query"]
["2024-03-27T10:33:51","Council tax",0,267.67,267.67,150.56,0,null,"Council Tax; Directed to go online and look at discounts "]
["2024-03-27T10:34:14","Council tax",0,165.05,165.05,0,0]
["2024-03-27T10:34:25","Housing Services",0,138.41999999999999,338.22,33.08,1.69,null,"Transferred to Correct Queue ; HOU; Repairs; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-27T10:34:25","General Enquiries",7.6,0,0,143.13,41.98,120.363]
["2024-03-27T10:35:06","General Enquiries",4.5999999999999996,0,0,30.83,2.0299999999999998,119.58]
["2024-03-27T10:35:13","General Enquiries",0,196.14,196.14,0,0]
["2024-03-27T10:35:34","Council tax",0,148.16,361.13,215.26,84.39,null,"Council Tax; explained ctax bill"]
["2024-03-27T10:35:44","Waste & Recycling",26.4,0,0,312.63,0,119.687]
["2024-03-27T10:35:57","Council tax",23,0,0,252.41,0,195.405]
["2024-03-27T10:36:23","General Enquiries",0,253.88,253.88,137.91,0,null,"Raised a back-office task; HOU; Account Enquiry; End call; Good, no disruption and clear sound"]
["2024-03-27T10:36:49","Rents",8.1,0,0,140.33000000000001,0,119.736]
["2024-03-27T10:37:07","Benefits",0,281.76,281.76,256.08,0,null,"Benefits"]
["2024-03-27T10:37:13","Housing advice and Homelessness",0,86.02,86.02,0,0]
["2024-03-27T10:37:44","General Enquiries",6,0,0,32.979999999999997,1.95,120.503]
["2024-03-27T10:38:06","Benefits",0,267.66000000000003,267.66000000000003,453.47,0,null,"Claim query; Benefits"]
["2024-03-27T10:38:21","Electoral Services",0,277.72000000000003,277.72000000000003,299.27,52.41,null,"Answered Question; ELE; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-27T10:38:47","General Enquiries",0,5.42,5.42,0,0]
["2024-03-27T10:38:55","Council tax",0,259.48,259.48,99.33,0,null,"Council Tax; Bad audio quality"]
["2024-03-27T10:39:23","General Enquiries",0,20.95,20.95,0,0]
["2024-03-27T10:39:40","Licensing",16.600000000000001,0,0,0,0]
["2024-03-27T10:39:57","General Enquiries",7.4,0,0,19.5,3.39,120.35899999999999]
["2024-03-27T10:40:11","Licensing",2.1,0,0,169.81,0,100.047]
["2024-03-27T10:40:15","General Enquiries",0,200.41,200.41,0,0]
["2024-03-27T10:40:26","Council tax",9.1,0,0,4.6900000000000004,0]
["2024-03-27T10:40:34","Council tax",6.1,0,0,150.58000000000001,0,203.21899999999999]
["2024-03-27T10:40:42","Council tax",0.9,0,0,0,0]
["2024-03-27T10:40:46","Council tax",2.2000000000000002,0,0,59.58,84.63,7.516]
["2024-03-27T10:41:19","General Enquiries",6.5,0,0,0,0]
["2024-03-27T10:41:27","Housing Services",2.4,0,0,0,0]
["2024-03-27T10:41:35","Council tax",0,294.83999999999997,294.83999999999997,140.59,0,null,"Council Tax; CTAX - Bill Query - Advised to wait for documents to be processed"]
["2024-03-27T10:42:03","General Enquiries",0,187.75,187.75,190.91,0,null,"Answered Question; ELE; Enquiry about Voting Methods; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-27T10:42:29","General Enquiries",10.5,0,0,137.86000000000001,0,173.26599999999999]
["2024-03-27T10:43:23","Council tax",0,470.36,470.36,475.55,0,null,"Council Tax; lighting fault- directed to ccc"]
["2024-03-27T10:43:24","Council tax",8.9,0,0,507.39,0,22.280999999999999]
["2024-03-27T10:43:26","General Enquiries",0,174.08,174.08,131.97,0,null,"Directed to MEARS (Housing only); HOU; Account Enquiry; End call; Good, no disruption and clear sound"]
["2024-03-27T10:43:34","Benefits",11.5,0,0,255.94,0,34.890999999999998]
["2024-03-27T10:43:40","Electoral Services",0,428.7,428.7,488.39,0,null,"Answered Question; REV; Single Person Discount; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-27T10:43:49","Electoral Services",31.8,0,0,64.78,52.56,318.45400000000001]
["2024-03-27T10:44:43","Benefits",1.9,0,0,453.5,0,83.86]
["2024-03-27T10:45:48","Council tax",5.8,0,0,99.3,0,72.36]
["2024-03-27T10:46:41","Council tax",5.0999999999999996,0,0,155.63999999999999,0,119.282]
["2024-03-27T10:46:49","General Enquiries",1.5,0,0,190.88,0,119.97]
["2024-03-27T10:47:52","Council tax",0,166.27,166.27,0,0]
["2024-03-27T10:47:52","General Enquiries",8.1999999999999993,0,0,131.88,0,119.532]
["2024-03-27T10:48:15","Council tax",0,159.58000000000001,159.58000000000001,229.97,0,null,"Council Tax; CTAX - Bill Query - Advised to wait for documents to be processed"]
["2024-03-27T10:48:27","Council tax",0,179.19,179.19,218.47,0,null,"Account query; Council Tax"]
["2024-03-27T10:48:47","Council tax",4.0999999999999996,0,0,140.47,0,119.095]
["2024-03-27T10:51:22","Council tax",6.6,0,0,282.77999999999997,0,119.547]
["2024-03-27T10:51:38","Council tax",27.5,0,0,475.5,0,125.06399999999999]
["2024-03-27T10:51:39","Council tax",10.7,0,0,268.81,0,null,"Council Tax; "]
["2024-03-27T10:51:40","General Enquiries",0,262.33999999999997,262.33999999999997,149.11000000000001,0,null,"Directed to complete online form; ENV; Licensing Enquiries Other; End call; Good, no disruption and clear sound; Helped Navigating the website"]
["2024-03-27T10:51:49","General Enquiries",0,26.19,26.19,633.45000000000005,0,null,"Raised a back-office task; HOU; Account Enquiry; End call; Good, no disruption and clear sound"]
["2024-03-27T10:52:04","Electoral Services",38,0,0,488.3,0,121.033]
["2024-03-27T10:52:06","Rents",0,334.73,699.67,338.55,1.81,null,"Rents; REN - Payment - Made Payment"]
["2024-03-27T10:53:12","Council tax",6.8,0,0,229.91,0,120.267]
["2024-03-27T10:53:18","Council tax",0,8.41,8.41,0,0]
["2024-03-27T10:53:30","General Enquiries",25.2,0,0,633.41999999999996,0,120.018]
["2024-03-27T10:53:41","Environmental Health",0,235.56,715.31,582.78,5.01,null,"Answered Question; ENV; Other; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-27T10:53:43","Council tax",3.5,0,0,218.44,0,182.72]
["2024-03-27T10:53:50","Council tax",0,257.64,257.64,0,0]
["2024-03-27T10:53:56","Address Management",0,327.8,723.34,514.5,1.34,null,"Council Tax; CTAX - Bill query - Transferred to Address Management "]
["2024-03-27T10:54:31","General Enquiries",0,318.75,318.75,236.05,0,null,"Answered Question; REV; Bill Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-27T10:55:00","Council tax",0,6.64,6.64,0,0]
["2024-03-27T10:55:06","General Enquiries",0,118.28,118.28,0,0]
["2024-03-27T10:55:34","General Enquiries",0,303.74,303.74,323.83,0,null,"Answered Question; REN; Payment; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-27T10:55:51","Rents",0,292.75,292.75,680.74,285.31,null,"Rents; Balance enquire. Put through to back office "]
["2024-03-27T10:56:14","General Enquiries",0,306.23,306.23,0,0]
["2024-03-27T10:56:18","Council tax",0,349.47,349.47,188.66,0,null,"Council Tax; CTAX - Bill Query - General Enquiry"]
["2024-03-27T10:56:31","Council tax",60,0,0,0,0]
["2024-03-27T10:56:32","General Enquiries",0,275.88,275.88,225.59,0,null,"Raised a back-office task; HOU; Repairs; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-27T10:57:03","General Enquiries",0,136.66,136.66,0,0]
["2024-03-27T10:57:33","General Enquiries",29,0,0,149.03,0,120.157]
["2024-03-27T10:58:21","Council tax",26.8,0,0,452.3,0,78.798000000000002]
["2024-03-27T10:58:36","Electoral Services",0,401.13,401.13,258.31,144.28,null,"Answered Question; ELE; Account Enquiry; End call; Good, no disruption and clear sound"]
["2024-03-27T10:59:02","Council tax",8.8000000000000007,0,0,439,0,null,"Council Tax; PAYMENT"]
["2024-03-27T10:59:10","General Enquiries",10.4,0,0,17.64,2.16,120.002]
["2024-03-27T10:59:30","General Enquiries",2.4,0,0,32.47,5.47,119.642]
["2024-03-27T11:00:50","Council tax",0,356.99,356.99,267.81,0,null,"Council Tax"]
["2024-03-27T11:01:05","General Enquiries",25.3,0,0,236.05,0,12.563000000000001]
["2024-03-27T11:01:35","Electoral Services",0,470.7,470.7,6.33,0,null,"Answered Question; BEN; Account Enquiry; End call"]
["2024-03-27T11:01:42","Council tax",2.5,0,0,31.59,1.72,120.048]
["2024-03-27T11:01:49","General Enquiries",0,196.06,196.06,0,0]
["2024-03-27T11:01:54","Address Management",0,331.84,598.38,1206.51,2.39,null,"Answered Question; Directed to website for information; BUI; Wanted Information about the Service; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-27T11:02:02","Rents",4.9000000000000004,0,0,221.16,285.67,172.11099999999999]
["2024-03-27T11:02:11","General Enquiries",6.8,0,0,323.83999999999997,0,119.438]
["2024-03-27T11:02:32","General Enquiries",16.5,0,0,225.45,0,119.471]
["2024-03-27T11:03:02","General Enquiries",0,529.22,529.22,140.01,0,null,"Answered Question; Directed to complete online form; REV; Change of Address; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-27T11:03:05","Homelink",0,308.67,691.25,217.16,5.1100000000000003,null,"Answered Question; Raised a back-office task; HOU; Housing Advice and Homelink; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-27T11:03:29","General Enquiries",0,154.88,154.88,0,0]
["2024-03-27T11:03:41","General Enquiries",0,420.17,420.17,607.63,0,null,"Answered Question; DEC; Wanted Information about the Service; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-27T11:04:18","Council tax",11.3,0,0,188.52,0,119.84399999999999]
["2024-03-27T11:05:07","Licensing",0,412.94,412.94,107.8,0,null,"Premises License; Variation for existing license; New enquiry; No Digital Assistence ; Escalated via email to back-office ; No further admin"]
["2024-03-27T11:05:39","Rents",7,0,0,320.69,0,119.282]
["2024-03-27T11:06:10","Council tax",0,435.22,435.22,142.83000000000001,0,null,"Council Tax; CTAX - Bill Query - General Enquiry"]
["2024-03-27T11:06:29","Electoral Services",12.7,0,0,258.3,144.28,119.361]
["2024-03-27T11:07:05","General Enquiries",0,387.91,387.91,75.33,0,null,"Answered Question; ENV; Account Enquiry; End call; Good, no disruption and clear sound"]
["2024-03-27T11:07:22","Environmental Health",48.6,0,0,549.88,0,83.938999999999993]
["2024-03-27T11:08:36","Address Management",18,0,0,482.64,0,120.252]
["2024-03-27T11:09:07","Council tax",2.2999999999999998,0,0,267.83,0,30.547000000000001]
["2024-03-27T11:09:39","General Enquiries",7.4,0,0,223.73,2.73,119.377]
["2024-03-27T11:09:42","General Enquiries",5.3,0,0,31.45,5.39,120.392]
["2024-03-27T11:10:37","General Enquiries",0,264.72000000000003,264.72000000000003,119.31,0]
["2024-03-27T11:11:03","Electoral Services",8.4,0,0,6.19,0,64.063000000000002]
["2024-03-27T11:12:23","General Enquiries",12.6,0,0,0,0]
["2024-03-27T11:12:25","General Enquiries",3.5,0,0,607.53,0,119.02200000000001]
["2024-03-27T11:12:36","Licensing",0,0,0,0,0]
["2024-03-27T11:12:37","Council tax",0,0,0,0,0]
["2024-03-27T11:12:39","Homelink",0,0,0,0,0]
["2024-03-27T11:12:43","General Enquiries",0,264.69,264.69,358.38,0]
["2024-03-27T11:12:50","Council tax",0,0,0,0,0]
["2024-03-27T11:13:01","Council tax",0,0,0,0,0]
["2024-03-27T11:13:07","General Enquiries",24.1,0,0,139.97,0,120.15900000000001]
["2024-03-27T11:13:08","General Enquiries",0,0,0,0,0]
["2024-03-27T11:13:20","General Enquiries",0,0,0,0,0]
["2024-03-27T11:13:26","Licensing",7,0,0,107.73,0,75.909000000000006]
["2024-03-27T11:13:32","General Enquiries",0,0,0,0,0]
["2024-03-27T11:13:35","Address Management",0,0,0,0,0]
["2024-03-27T11:13:42","General Enquiries",0,225.01,225.01,362.28,0,null,"Answered Question; REN; Payment; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-27T11:13:48","Environmental Health",0,235.5,545.08000000000004,200.5,5.16,null,"Directed to third party; East Cambs; GEN; Other; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-27T11:15:25","General Enquiries",22.5,0,0,75.19,0,119.971]
["2024-03-27T11:15:33","Council tax",11.6,0,0,142.69,0,119.18899999999999]
["2024-03-27T11:16:28","Development control (aka Planning)",0,164.2,164.2,0,0]
["2024-03-27T11:16:39","Homelink",8.9,0,0,185.63,0,343.58699999999999]
["2024-03-27T11:16:43","Council tax",0,39.630000000000003,39.630000000000003,229.31,0,null,"Council Tax; CTAX - Notify us of a move - eform"]
["2024-03-27T11:16:45","General Enquiries",14.2,0,0,119.28,0,119.721]
["2024-03-27T11:17:04","Council tax",0,95.11,95.11,108.05,0,null,"Council Tax"]
["2024-03-27T11:17:52","Address Management",8.1,0,0,982.52,0,119.423]
["2024-03-27T11:18:46","General Enquiries",1.7,0,0,358.3,0,119.658]
["2024-03-27T11:18:50","Environmental Health",0,136.58000000000001,276.36,267.38,4.66,null,"Answered Question; ENV; Other; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-27T11:18:58","General Enquiries",10.199999999999999,0,0,362.2,0,120.407]
["2024-03-27T11:19:05","General Enquiries",35,0,0,47.94,5.47,119.72]
["2024-03-27T11:20:08","Council tax",9,0,0,229.19,0,119.735]
["2024-03-27T11:20:59","Council tax",17.399999999999999,0,0,107.97,0,262.13200000000001]
["2024-03-27T11:21:27","General Enquiries",0,111.56,111.56,295.12,79.14,null,"Transferred to Correct Queue ; REN; Chasing Previous Request or Application; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-27T11:21:37","Council tax",0,151.44,151.44,175.84,0,null,"Council Tax; CTAX - Bill Query - General Enquiry"]
["2024-03-27T11:21:53","Council tax",0,205.53,205.53,310.88,0,null,"Council Tax"]
["2024-03-27T11:22:19","Council tax",0,158.84,158.84,269.98,0,null,"Council Tax"]
["2024-03-27T11:22:34","Development control (aka Planning)",9.4,0,0,4.41,0]
["2024-03-27T11:23:05","Development control (aka Planning)",2.5,0,0,0,0]
["2024-03-27T11:23:09","General Enquiries",3.3,0,0,71.77,4.9400000000000004,119.517]
["2024-03-27T11:24:20","Housing Services",0,35.17,35.17,288.86,0,null,"Answered Question; HOU; Account Enquiry; End call; Good, no disruption and clear sound"]
["2024-03-27T11:24:37","General Enquiries",22.2,0,0,85.31,79.31,119.51600000000001]
["2024-03-27T11:25:08","Payment Line",0,267.83999999999997,267.83999999999997,125.78,0,null,"Answered Question; NNDR; Eform filled in - DD Mand ; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-27T11:25:14","General Enquiries",0,194.26,194.26,0,0]
["2024-03-27T11:25:17","Rents",0,400.02,400.02,286.19,176.45,null,"Rents; Checking rent account. "]
["2024-03-27T11:25:38","Environmental Health",5.5,0,0,152.49,0,289.33100000000002]
["2024-03-27T11:25:56","Summons & Recoveries",0,201.14,802.37,313.45,2.83,null,"Council Tax; CTAX - Bill Query - General Enquiry"]
["2024-03-27T11:26:02","Rents",0,371.17,371.17,493.47,0,null,"Rents; new rent amount"]
["2024-03-27T11:26:07","Council tax",19.5,0,0,175.78,0,119.423]
["2024-03-27T11:26:28","Housing Services",3.9,0,0,288.89,0,119.23699999999999]
["2024-03-27T11:26:47","Environmental Health",2.2000000000000002,0,0,195.52,0,83.016000000000005]
["2024-03-27T11:27:11","Council tax",44.5,0,0,310.67,0,120.065]
["2024-03-27T11:27:28","General Enquiries",0,126.25,126.25,0,0]
["2024-03-27T11:27:28","Council tax",7.4,0,0,269.94,0,174.40899999999999]
["2024-03-27T11:27:29","Payment Line",0,86.23,86.23,0,0]
["2024-03-27T11:28:01","Rents",0,461.64,461.64,124.52,0,null,"Rents"]
["2024-03-27T11:28:33","Council tax",0,368.5,368.5,328.23,0,null,"Council Tax; CTAX - Payment - Made payment "]
["2024-03-27T11:29:29","Payment Line",0,412.17,412.17,939.06,0,null,"Answered Question; Directed to complete online form; Directed to website for information; REV; Update Bio. Information; End call; Good, no disruption and clear sound; Helped Navigating the website"]
["2024-03-27T11:29:44","Payment Line",2.7,0,0,125.73,0,30.984999999999999]
["2024-03-27T11:30:24","General Enquiries",0,120.55,120.55,665.16,123.56,null,"Raised a back-office task; HOU; Account Enquiry; End call; Good, no disruption and clear sound"]
["2024-03-27T11:30:24","Council tax",0,349.83,349.83,250.24,0,null,"Council Tax; refund"]
["2024-03-27T11:30:38","Council tax",0,510.86,510.86,88.06,0]
["2024-03-27T11:30:58","Council tax",0,455.28,455.28,388.56,0,null,"Council Tax"]
["2024-03-27T11:31:23","General Enquiries",4.2,0,0,0,0]
["2024-03-27T11:31:29","Council tax",0,593.09,593.09,403.73,0,null,"Council Tax"]
["2024-03-27T11:31:35","Council tax",1.8,0,0,192.78,3.11,119.55]
["2024-03-27T11:31:53","Homelink",0,616.19000000000005,616.19000000000005,325.76,57.97,null,"Answered Question; Assisted customer to complete a form; HOU; Housing Advice and Homelink; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-27T11:32:16","Environmental Health",0,836.55,836.55,102.27,0,null,"Answered Question; BEN; Account Enquiry; End call"]
["2024-03-27T11:32:21","Homelink",0,658.03,658.03,0,0]
["2024-03-27T11:32:53","Council tax",0,127.88,127.88,0,0]
["2024-03-27T11:32:57","General Enquiries",0,94.34,94.34,0,0]
["2024-03-27T11:33:07","Rents",3.7,0,0,285.95,176.69,326.15899999999999]
["2024-03-27T11:33:22","Development control (aka Planning)",19.5,0,0,0,0]
["2024-03-27T11:33:34","General Enquiries",1.4,0,0,5.33,0]
["2024-03-27T11:33:56","General Enquiries",0,0,0,0,0]
["2024-03-27T11:33:59","Development control (aka Planning)",2.4,0,0,1000.33,0,120.29600000000001]
["2024-03-27T11:33:59","Rents",0,0,0,0,0]
["2024-03-27T11:34:00","Payment Line",0,0,0,0,0]
["2024-03-27T11:34:01","General Enquiries",4,0,0,665.17,123.56,76.236000000000004]
["2024-03-27T11:34:12","General Enquiries",0,430.69,430.69,0,0]
["2024-03-27T11:34:13","Rents",4.5999999999999996,0,0,493.45,0,65]
["2024-03-27T11:34:19","General Enquiries",0,698.72,698.72,242.19,125.66,null,"Transferred to back-office; NNDR; Passed to back office; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-27T11:34:24","Development control (aka Planning)",10,0,0,986.64,0]
["2024-03-27T11:35:02","Council tax",0,719.69,719.69,297.23,0,null,"Council Tax"]
["2024-03-27T11:35:08","Payment Line",25.7,0,0,0,0,282.89499999999998]
["2024-03-27T11:35:26","Council tax",0,168.67,168.67,0,0]
["2024-03-27T11:35:30","General Enquiries",0,613.16999999999996,613.16999999999996,0,0]
["2024-03-27T11:35:37","Development control (aka Planning)",0,499.44,499.44,149.03,0,null,"Answered Question; BEN; Account Enquiry; End call"]
["2024-03-27T11:36:01","Council tax",0,305.5,305.5,0,0]
["2024-03-27T11:36:23","Payment Line",8.5,0,0,938.95,0,119.468]
["2024-03-27T11:36:54","Council tax",6.6,0,0,328.13,0,119.642]
["2024-03-27T11:37:09","Council tax",0,763.98,763.98,255.86,0,null,"Council Tax; Chasing moving form still not actioned"]
["2024-03-27T11:37:28","Rents",6.2,0,0,124.47,0,120.423]
["2024-03-27T11:37:48","Electoral Services",0,224.52,224.52,0,0]
["2024-03-27T11:37:51","Benefits",0,754.63,1406.53,487.59,0.95,null,"Council Tax; Benefits; CTAX - Bill query - Transferred to Benefits"]
["2024-03-27T11:38:32","Council tax",2.6,0,0,250.25,0,54.063000000000002]
["2024-03-27T11:38:38","Council tax",0,807.14,807.14,165.24,0,null,"Council Tax; bill query"]
["2024-03-27T11:38:51","Housing Services",0,766.09,1353.45,550.09,314.91000000000003,null,"Answered Question; Raised a back-office task; HOU; Repairs; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-27T11:38:52","General Enquiries",0,801.7,801.7,455.34,0,null,"Answered Question; DEC; Tree Protection Order TPO; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-27T11:39:41","Waste & Recycling",0,888.5,888.5,654.41,149.69999999999999,null,"Trade enquiry; Missed bin; New enquiry; No Digital Assistance; Call transferred to back-office; Payment Taken; paid invoice and trf due to missed trade waste"]
["2024-03-27T11:40:18","Council tax",10.8,0,0,388.56,0,119.861]
["2024-03-27T11:41:40","Council tax",12.9,0,0,88.08,0,119.938]
["2024-03-27T11:42:25","Council tax",0,713.73,713.73,586.16,322.91000000000003,null,"Council Tax"]
["2024-03-27T11:43:37","Homelink",3.2,0,0,325.75,57.95,97.78]
["2024-03-27T11:43:40","Council tax",1.9,0,0,403.66,0,6.0780000000000003]
["2024-03-27T11:44:16","Benefits",0,805.95,1765.27,287.31,6.91,null,"Council Tax; Rents; advised rents and CT figures"]
["2024-03-27T11:44:20","Council tax",0,164.42,164.42,0,0]
["2024-03-27T11:44:30","General Enquiries",6.9,0,0,0,0]
["2024-03-27T11:44:44","Summons & Recoveries",10.6,0,0,120.5,0,50.954000000000001]
["2024-03-27T11:44:55","Council tax",0,163.61000000000001,163.61000000000001,0,0]
["2024-03-27T11:45:22","General Enquiries",11,0,0,4.5599999999999996,0]
["2024-03-27T11:45:52","Environmental Health",0,0,0,0,0]
["2024-03-27T11:45:52","General Enquiries",0,0,0,0,0]
["2024-03-27T11:45:55","Council tax",0,0,0,0,0]
["2024-03-27T11:45:55","General Enquiries",0,0,0,0,0]
["2024-03-27T11:45:56","Development control (aka Planning)",3.4,0,0,148.94,0,6.4530000000000003]
["2024-03-27T11:47:08","Benefits",0,712.59,712.59,739.11,0,null,"Claim query; Benefits"]
["2024-03-27T11:47:24","Council tax",0,116.94,116.94,0,0]
["2024-03-27T11:47:51","General Enquiries",6.2,0,0,81.28,125.84,120.14]
["2024-03-27T11:48:01","Council tax",0,741.63,741.63,550.79999999999995,0,null,"Council Tax; NNDR; VOA and NNDR contact form"]
["2024-03-27T11:48:21","General Enquiries",0,117.89,117.89,0,0]
["2024-03-27T11:48:36","Environmental Health",2.5,0,0,102.13,0,6.266]
["2024-03-27T11:48:58","Council tax",17.3,0,0,297.19,0,119.875]
["2024-03-27T11:49:10","Council tax",7.7,0,0,365.5,0,119.98399999999999]
["2024-03-27T11:49:21","General Enquiries",0,202.53,202.53,0,0]
["2024-03-27T11:49:28","General Enquiries",0,149.88,149.88,0,0]
["2024-03-27T11:49:29","Council tax",9.4,0,0,352.38,0]
["2024-03-27T11:50:20","General Enquiries",0,200.44,200.44,0,0]
["2024-03-27T11:50:29","Council tax",2.1,0,0,1148.95,321.5,593.92399999999998]
["2024-03-27T11:50:44","Council tax",7,0,0,1138.55,321.19,null,"Council Tax"]
["2024-03-27T11:51:10","Waste & Recycling",0,617.19000000000005,1361.17,169.67,1.63,null,"Domestic/householder enquiry; Missed bin; New enquiry; No Digital Assistance; Information Provided; Estate missed"]
["2024-03-27T11:51:43","Council tax",2.4,0,0,255.83,0,9.609]
["2024-03-27T11:52:14","Council tax",3.6,0,0,243.42,1.34,119.157]
["2024-03-27T11:53:06","General Enquiries",2.6,0,0,0,0]
["2024-03-27T11:53:21","Homelink",0,553.91,553.91,101.36,0,null,"Answered Question; HOU; Housing Advice and Homelink; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-27T11:53:26","General Enquiries",8.3000000000000007,0,0,23.42,6.45,119.65600000000001]
["2024-03-27T11:54:11","General Enquiries",7.3,0,0,455.25,0,110.5]
["2024-03-27T11:54:16","Benefits",0,656.51,656.51,490.05,179.61,null,"Benefits; Uc claim issue"]
["2024-03-27T11:54:32","Council tax",0,525.22,525.22,580.65,1228.78,null,"Council Tax; CTAX - Bill Query - General Enquiry"]
["2024-03-27T11:54:33","Council tax",2.6,0,0,164.92,0,120.203]
["2024-03-27T11:54:40","Waste & Recycling",2.2999999999999998,0,0,0,0]
["2024-03-27T11:54:43","Council tax",3.3,0,0,0,0]
["2024-03-27T11:54:48","Rents",8.5,0,0,0,0]
["2024-03-27T11:56:05","General Enquiries",3.7,0,0,49.55,0,119.51600000000001]
["2024-03-27T11:56:12","Waste & Recycling",5.0999999999999996,0,0,373.17,149.84,119.438]
["2024-03-27T11:56:14","Council tax",27.2,0,0,585.91999999999996,323.08999999999997,119.64100000000001]
["2024-03-27T11:56:28","General Enquiries",15.6,0,0,32.39,0,null,"Answered Question; GEN; General; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-27T11:57:13","Housing advice and Homelessness",0,538.83000000000004,538.83000000000004,360.8,0,null,"Answered Question; Discounts; REV; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-27T11:57:35","Rents",5.3,0,0,0,0,377.47]
["2024-03-27T11:58:22","Council tax",4.2,0,0,0,0]
["2024-03-27T11:58:28","Council tax",0,248.05,248.05,0,0]
["2024-03-27T11:58:36","General Enquiries",2.1,0,0,0,0]
["2024-03-27T11:58:47","Council tax",2.5,0,0,0,0]
["2024-03-27T11:58:55","Council tax",0,795.11,795.11,134.88,0,null,"Account query; Council Tax"]
["2024-03-27T11:59:05","General Enquiries",1.8,0,0,0.88,0]
["2024-03-27T11:59:16","Rents",6.7,0,0,36.56,7.22,119.875]
["2024-03-27T11:59:18","Council tax",3.3,0,0,94.19,8.42,119.907,"Council Tax; CTAX - Bill query - Transferred to VOA"]
["2024-03-27T11:59:22","Council tax",6.2,0,0,483.39,4.6900000000000004,125.096]
["2024-03-27T11:59:39","Council tax",7.6,0,0,1013.42,7.56]
["2024-03-27T11:59:45","Environmental Health",0,761.05,1192.1300000000001,179.23,42.53,null,"Answered Question; correct email given; ENV; Other; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-27T11:59:47","Council tax",5.4,164.73,164.73,679.45,3.92,null,"Rents"]
["2024-03-27T11:59:52","General Enquiries",0,842.14,842.14,677.11,0,null,"Raised a back-office task; HOU; Repairs; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-27T11:59:53","General Enquiries",0,130.36000000000001,130.36000000000001,0,0]
["2024-03-27T12:00:22","Electoral Services",0,911.88,911.88,111.14,0,null,"Answered Question; Royal Mail address on poll card; ELE; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-27T12:01:04","Benefits",2,0,0,739.02,0,61.281999999999996]
["2024-03-27T12:02:08","Council tax",8.1999999999999993,0,0,550.66,0,119.89400000000001]
["2024-03-27T12:02:11","Homelink",0,723.83,723.83,0,0]
["2024-03-27T12:02:26","General Enquiries",7.5,0,0,262.33,240.25,281.08199999999999]
["2024-03-27T12:02:47","General Enquiries",8.3000000000000007,0,0,252.59,240.11,null,"Answered Question; REV; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-27T12:03:21","General Enquiries",5.7,0,0,28.95,1.95,98.656999999999996]
["2024-03-27T12:03:46","Housing Services",6.5,0,0,525.98,309.19,11.561999999999999]
["2024-03-27T12:03:59","Homelink",4.5999999999999996,0,0,101.31,0,118.938]
["2024-03-27T12:04:17","General Enquiries",0,699.08,699.08,365.08,0,null,"Answered Question; ENV; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-27T12:05:12","Housing advice and Homelessness",0,679.05,679.05,396.64,0,null,"Answered Question; Assisted customer to complete a form; HOU; Housing Advice and Homelink; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-27T12:05:38","Council tax",4,0,0,580.38,1229,7.891]
["2024-03-27T12:06:28","General Enquiries",0,701.8,701.8,212.89,0,null,"Answered Question; GEN; General; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-27T12:07:00","Benefits",9,0,0,490.09,179.53,84.626999999999995]
["2024-03-27T12:07:10","Benefits",4.9000000000000004,0,0,243.94,0,119.738]
["2024-03-27T12:07:44","Housing advice and Homelessness",4.3,0,0,360.63,0,52.094000000000001]
["2024-03-27T12:09:00","Homelink",0,486.92,486.92,0,0]
["2024-03-27T12:09:09","General Enquiries",0,198.01,198.01,0,0]
["2024-03-27T12:11:03","Council tax",0,163.77000000000001,163.77000000000001,0,0]
["2024-03-27T12:13:19","General Enquiries",8.1,0,0,168.33,0,119.626]
["2024-03-27T12:13:29","Licensing",9.3000000000000007,0,0,10.89,5.0599999999999996,49.938000000000002]
["2024-03-27T12:13:39","General Enquiries",9.6,0,0,156.28,0]
["2024-03-27T12:13:51","Benefits",60,0,0,0,0]
["2024-03-27T12:14:23","General Enquiries",0,121.66,121.66,0,0]
["2024-03-27T12:14:28","Council tax",1.8,0,0,134.91,0,30.640999999999998]
["2024-03-27T12:14:43","General Enquiries",2.8,0,0,0,0,139.68899999999999]
["2024-03-27T12:14:51","General Enquiries",41.3,0,0,677.03,0,205.43799999999999]
["2024-03-27T12:15:05","General Enquiries",0,116.89,116.89,0,0]
["2024-03-27T12:15:07","Electoral Services",0,172.08,172.08,0,0]
["2024-03-27T12:15:13","General Enquiries",0,293.81,293.81,341.86,0,null,"; ELE; Update Bio. Information; End call; Good, no disruption and clear sound; Answered Question; No Digital Assistance"]
["2024-03-27T12:15:50","Benefits",16.399999999999999,0,0,250.64,0,199.95400000000001]
["2024-03-27T12:16:15","Waste & Recycling",7.8,0,0,140.38,0,120.455]
["2024-03-27T12:16:35","Council tax",0,289.66000000000003,289.66000000000003,435.49,0,null,"Council Tax; CT info given"]
["2024-03-27T12:17:06","Electoral Services",5,0,0,111.05,0,30.361000000000001]
["2024-03-27T12:17:13","Electoral Services",0,377.34,377.34,56.33,0,null,"Answered Question; BEN; Account Enquiry; End call"]
["2024-03-27T12:17:16","Homelink",4.7,0,0,161.22,64.52,46.188000000000002]
["2024-03-27T12:17:31","Homelink",8.5,0,0,150.63,64.33,null,"; HOU; Housing Advice and Homelink; End call; Good, no disruption and clear sound; Answered Question; No Digital Assistance"]
["2024-03-27T12:18:00","Housing advice and Homelessness",1.8,0,0,396.59,0,41.843000000000004]
["2024-03-27T12:18:25","General Enquiries",2.8,0,0,365.05,0,120.17100000000001]
["2024-03-27T12:18:36","General Enquiries",0,196.83,196.83,0,0]
["2024-03-27T12:18:43","Benefits",0,293.97000000000003,293.97000000000003,1130.1199999999999,89.89,null,"Benefits; chasing amendment to HB"]
["2024-03-27T12:19:12","Development control (aka Planning)",0,433.61,433.61,936.39,0,null,"Answered Question; Directed to portal for information; DEC; Called about planning compliance ; End call; Good, no disruption and clear sound; Helped Navigating the website"]
["2024-03-27T12:19:33","Rents",1.9,0,0,1.58,0]
["2024-03-27T12:19:37","General Enquiries",0,312.95,312.95,0,0]
["2024-03-27T12:19:45","General Enquiries",5,0,0,212.91,0,119.404]
["2024-03-27T12:19:49","Rents",0,0,0,0,0]
["2024-03-27T12:19:50","General Enquiries",7.4,0,0,272.45,2,417.858]
["2024-03-27T12:20:09","General Enquiries",3.6,0,0,266.97000000000003,1.67,null,"Answered Question; REV; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-27T12:20:44","Council tax",9.3000000000000007,0,0,111.08,0,120.092]
["2024-03-27T12:20:49","General Enquiries",0,246.31,246.31,0,0]
["2024-03-27T12:21:00","Council tax",0,305.58999999999997,305.58999999999997,279.33,0,null,"Council Tax"]
["2024-03-27T12:21:03","Environmental Health",3,0,0,168.08,37.799999999999997,87.468000000000004]
["2024-03-27T12:21:05","Council tax",4.0999999999999996,0,0,102.56,0,null,"Council Tax; Account query"]
["2024-03-27T12:21:34","Housing advice and Homelessness",0,245.38,245.38,0,0]
["2024-03-27T12:21:41","General Enquiries",0,316.95,316.95,141.91,265.48,null,"; REV; Refund; End call; Good, no disruption and clear sound; Answered Question; No Digital Assistance"]
["2024-03-27T12:21:45","Council tax",0,476.13,476.13,181.58,0,null,"Council Tax; Chasing moving form "]
["2024-03-27T12:21:51","General Enquiries",0,198.98,198.98,0,0]
["2024-03-27T12:22:03","General Enquiries",2.6,0,0,341.88,0,90.344999999999999]
["2024-03-27T12:23:38","Council tax",6,0,0,435.5,0,332.37799999999999]
["2024-03-27T12:24:11","Council tax",0,379.53,379.53,175.52,0,null,"Council Tax; account enquiry"]
["2024-03-27T12:24:38","Council tax",0,255.23,255.23,0,0]
["2024-03-27T12:24:42","Council tax",0,465.25,465.25,283.31,0,null,"Council Tax; neede to do move form"]
["2024-03-27T12:24:56","General Enquiries",21.1,0,0,37.799999999999997,6.05,119.532]
["2024-03-27T12:25:08","Electoral Services",6.2,0,0,56.25,0,102.53100000000001]
["2024-03-27T12:25:23","Benefits",11,0,0,274.81,90.05,34.984999999999999]
["2024-03-27T12:25:31","General Enquiries",6.2,374.31,374.31,566.88,5.67,null,"Answered Question; Directed to third party; HOU; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-27T12:26:58","Council tax",0,433.83,433.83,287.38,0,null,"Council Tax; want to add wife name to bill"]
["2024-03-27T12:27:01","Council tax",0,306.75,306.75,0,0]
["2024-03-27T12:27:54","Development control (aka Planning)",12.9,0,0,936.28,0,119.126]
["2024-03-27T12:27:55","Council tax",8.1999999999999993,0,0,279.38,0,350.33300000000003]
["2024-03-27T12:28:14","General Enquiries",7.1,0,0,1115.52,0,120.07899999999999]
["2024-03-27T12:28:32","General Enquiries",6.2,0,0,1106.9100000000001,0,null,"Answered Question; REV; Other; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-27T12:29:17","General Enquiries",2.2000000000000002,0,0,141.75,265.64,25.062999999999999]
["2024-03-27T12:31:11","General Enquiries",0,207.17,207.17,271.83,0,null,"; REV; NNDR Business Rates; End call; Good, no disruption and clear sound; Answered Question; No Digital Assistance"]
["2024-03-27T12:31:30","Repairs and Maintenance (Housing)",0,204.88,487.99,125.5,3.25,null,"Answered Question; Transferred to Correct Queue ; HOU; Wrong Line; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-27T12:31:42","Rents",5.2,0,0,1.55,0]
["2024-03-27T12:31:54","Rents",0,0,0,0,0]
["2024-03-27T12:31:55","Council tax",8.5,0,0,181.53,0,353.47300000000001]
["2024-03-27T12:32:13","Housing Services",2.2000000000000002,0,0,163.06,0,79.578000000000003]
["2024-03-27T12:32:16","General Enquiries",0,227.17,227.17,399.22,0,null,"Answered Question; HOU; Housing Advice and Homelink; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-27T12:32:36","Council tax",0,208.74,208.74,229.5,0]
["2024-03-27T12:32:48","Council tax",6.7,0,0,175.44,0,59.969000000000001]
["2024-03-27T12:34:52","General Enquiries",0,104.2,104.2,0,0]
["2024-03-27T12:34:58","Council tax",6.7,0,0,283.3,0,119.846]
["2024-03-27T12:35:37","Council tax",0,40.770000000000003,40.770000000000003,0,0]
["2024-03-27T12:36:02","General Enquiries",0,260.83,260.83,134.22,0,null,"; DEC; Chasing Previous Request or Application; End call; Good, no disruption and clear sound; Answered Question; No Digital Assistance"]
["2024-03-27T12:36:33","General Enquiries",12.8,0,0,399.01,0,161.048]
["2024-03-27T12:36:33","Council tax",2.6,0,0,287.33,0,34.750999999999998]
["2024-03-27T12:36:34","General Enquiries",1.3,0,0,271.86,0,51.953000000000003]
["2024-03-27T12:36:51","General Enquiries",5,0,0,26.14,3.69,119.56399999999999]
["2024-03-27T12:38:08","General Enquiries",0,163.58000000000001,163.58000000000001,276.02,0,null,"Answered Question; Directed to third party; HOU; Wanted Information about the Service; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-27T12:38:31","General Enquiries",0,195.58,195.58,0,0]
["2024-03-27T12:38:34","Council tax",6.9,0,0,229.47,0,119.657]
["2024-03-27T12:38:53","Council tax",0,275.97000000000003,275.97000000000003,137.88,0]
["2024-03-27T12:38:55","Council tax",0,142.38999999999999,142.38999999999999,0,0]
["2024-03-27T12:40:01","General Enquiries",0,192.5,192.5,0,0]
["2024-03-27T12:40:12","General Enquiries",0,285.89,285.89,161.55000000000001,0,null,"; REV; Account Enquiry; End call; Good, no disruption and clear sound; Answered Question; No Digital Assistance"]
["2024-03-27T12:40:43","General Enquiries",0,213.11,213.11,51.53,0,null,"Answered Question; REV; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-27T12:40:54","Council tax",0,247.8,247.8,299.55,0,null,"Council Tax; ct query"]
["2024-03-27T12:41:33","Housing advice and Homelessness",0,226.39,226.39,382.75,400.91,null,"Raised a back-office task; HOU; Housing Advice and Homelink; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-27T12:41:49","Repairs and Maintenance (Housing)",20.8,0,0,98.91,0,119.735]
["2024-03-27T12:41:59","Rents",2.2999999999999998,0,0,1.77,0]
["2024-03-27T12:42:00","General Enquiries",3.2,0,0,134.22999999999999,0,103.907]
["2024-03-27T12:42:12","General Enquiries",0,194.31,194.31,0,0]
["2024-03-27T12:42:15","Rents",0,0,0,0,0]
["2024-03-27T12:42:16","General Enquiries",4.8,0,0,275.98,0,22.032]
["2024-03-27T12:42:49","Council tax",0,285.08999999999997,285.08999999999997,556.47,0,null,"Council Tax; contact form"]
["2024-03-27T12:44:31","General Enquiries",24.1,0,0,212.34,0,120.501]
["2024-03-27T12:45:14","General Enquiries",8.8000000000000007,0,0,200.47,0,null,"Answered Question; BEN; Account Enquiry; End call"]
["2024-03-27T12:45:43","General Enquiries",10.8,0,0,0,0]
["2024-03-27T12:45:49","Council tax",0,111.23,111.23,0,0]
["2024-03-27T12:45:50","Council tax",3.6,0,0,137.83000000000001,0,119.485]
["2024-03-27T12:46:02","General Enquiries",1.3,0,0,161.49,0,114.51600000000001]
["2024-03-27T12:46:08","General Enquiries",7.2,0,0,51.42,0,25.625]
["2024-03-27T12:46:37","Housing advice and Homelessness",6.7,0,0,382.75,400.91,519.48900000000003]
["2024-03-27T12:47:10","Council tax",0,162.31,162.31,99.14,0,null,"Council Tax; QUERY BAND C VALUE"]
["2024-03-27T12:47:29","Development control (aka Planning)",0,98.52,98.52,79.58,0,null,"Answered Question; BEN; Account Enquiry; End call"]
["2024-03-27T12:47:32","Council tax",3.3,0,0,299.45,0,141.81399999999999]
["2024-03-27T12:47:35","Benefits",0,104.02,104.02,275.27,0,null,"Claim query; Benefits"]
["2024-03-27T12:47:41","Housing advice and Homelessness",0,58.61,58.61,0,0]
["2024-03-27T12:49:08","Council tax",24.3,0,0,556.41999999999996,0,34.390999999999998]
["2024-03-27T12:50:12","Housing advice and Homelessness",11.2,0,0,25.91,0,70.641000000000005]
["2024-03-27T12:50:37","Housing advice and Homelessness",0,0,0,21.34,0,null,"GEN; Account Enquiry; Answered questions; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-27T12:50:41","Benefits",5.8,0,0,275.27999999999997,0,24.530999999999999]
["2024-03-27T12:50:46","Development control (aka Planning)",12.1,0,0,79.53,0,48.892000000000003]
["2024-03-27T12:50:59","General Enquiries",0,5.73,5.73,203.83,0,null,"Answered Question; account enquiry; REV; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-27T12:52:06","Council tax",0,7.52,7.52,219.33,0]
["2024-03-27T12:52:13","Council tax",4.4000000000000004,0,0,99.09,0,27.484000000000002]
["2024-03-27T12:52:37","General Enquiries",0,8.41,8.41,47.95,0,null,"Answered Question; BEN; Account Enquiry; End call"]
["2024-03-27T12:52:41","Council tax",0,10.53,10.53,647.24,218,null,"Council Tax; ct query"]
["2024-03-27T12:53:23","General Enquiries",4.8,0,0,203.72,0,283.971]
["2024-03-27T12:53:45","Council tax",0,17.52,17.52,333.17,304.27,null,"Refund; Council Tax"]
["2024-03-27T12:54:06","Environmental Health",0,162.63,162.63,0,0]
["2024-03-27T12:54:19","General Enquiries",7.3,0,0,47.77,0,48.375]
["2024-03-27T12:54:31","Council tax",6.7,0,0,219.28,0,119.486]
["2024-03-27T12:55:05","Council tax",9.5,0,0,197.3,218.22,118.032]
["2024-03-27T12:55:16","Electoral Services",0,15.8,15.8,0,0]
["2024-03-27T12:55:30","Electoral Services",0,270.13,270.13,135.05000000000001,0,null,"Answered Question; ELE; Enquiry about Voting Methods; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-27T12:56:03","Waste & Recycling",0,220.56,220.56,135.63999999999999,7.45,null,"Domestic/householder enquiry; Missed bin; New enquiry"]
["2024-03-27T12:56:11","Council tax",16.3,0,0,332.77,304.58999999999997,563.95799999999997]
["2024-03-27T12:58:29","General Enquiries",0,184.42,184.42,231.06,0]
["2024-03-27T12:58:47","General Enquiries",0,210.03,210.03,263.33999999999997,0,null,"Answered Question; HOU; Repairs; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-27T12:58:47","General Enquiries",0,190.91,190.91,58.75,0,null,"Answered Question; REV; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-27T12:59:11","General Enquiries",0,197.42,197.42,1481.92,232.66,null,"Answered Question; Assisted customer to complete a form; Raised a back-office task; BEN; Account Enquiry; End call; Good, no disruption and clear sound; Helped filling out an eform"]
["2024-03-27T12:59:54","General Enquiries",0,153.75,153.75,0,0]
["2024-03-27T13:00:16","Environmental Health",14.1,0,0,61.14,0,102.876]
["2024-03-27T13:00:44","Environmental Health",3,0,0,55.38,0,null,"Answered Question; ENV; Licensing Enquiries Other; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-27T13:00:56","Council tax",0,233.64,233.64,937.41,0,null,"Council Tax; account query"]
["2024-03-27T13:01:29","Electoral Services",6.9,0,0,135.08000000000001,0,23.702999999999999]
["2024-03-27T13:01:36","Waste & Recycling",3.1,0,0,135.66999999999999,7.45,11.5]
["2024-03-27T13:02:07","Waste & Recycling",0,167.69,167.69,81.94,0,null,"Domestic/householder enquiry; Missed bin; New enquiry; No Digital Assistance; Information Provided; call after 15.30 to report or fill out form "]
["2024-03-27T13:03:26","General Enquiries",0,204.89,204.89,209.75,0,null,"Directed to website for information; BEN; Am I Eligible?; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-27T13:03:29","General Enquiries",3.3,0,0,230.94,0,119.61]
["2024-03-27T13:03:52","Council tax",0,200.8,200.8,179.2,0,null,"Council Tax; refund online "]
["2024-03-27T13:04:10","General Enquiries",5,0,0,263.31,0,146.626]
["2024-03-27T13:04:12","General Enquiries",3.9,0,0,1481.7,232.83,202.042]
["2024-03-27T13:04:15","General Enquiries",1.9,0,0,58.72,0,84.423000000000002]
["2024-03-27T13:04:58","Benefits",0,224.3,224.3,612.79999999999995,253.8,null,"Benefits"]
["2024-03-27T13:05:06","Licensing",0,230.69,230.69,397.8,0,null,"Taxi Vehicle License; New license; New enquiry; No Digital Assistence ; Escalated via email to back-office ; Taxi plate bracket"]
["2024-03-27T13:05:28","Development control (aka Planning)",0,227.42,227.42,474.75,0,null,"Answered Question; DEC; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-27T13:06:41","Council tax",11.9,0,0,937.42,0,119.11]
["2024-03-27T13:06:58","Waste & Recycling",5.6,0,0,81.84,0,120.407]
["2024-03-27T13:07:02","General Enquiries",0,192.86,192.86,0,0]
["2024-03-27T13:08:27","General Enquiries",4.2,0,0,209.77,0,576.97400000000005]
["2024-03-27T13:09:25","Council tax",16.100000000000001,0,0,179.2,0,119.46899999999999]
["2024-03-27T13:10:06","General Enquiries",0,179.81,179.81,463.73,0,null,"Answered Question; HOU; Housing Advice and Homelink; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-27T13:10:12","Benefits",7.9,0,0,612.08000000000004,254.45,120]
["2024-03-27T13:10:28","Benefits",0,303.58999999999997,303.58999999999997,0,0]
["2024-03-27T13:10:28","Licensing",15.7,0,0,397.81,0,40.546999999999997]
["2024-03-27T13:11:05","Development control (aka Planning)",5.5,0,0,474.63,0,119.95399999999999]
["2024-03-27T13:11:21","Housing advice and Homelessness",0,500.73,500.73,217.69,0,null,"Answered Question; HOU; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-27T13:11:31","Council tax",0,272.38,272.38,190.34,0,null,"Account query; Council Tax"]
["2024-03-27T13:14:15","General Enquiries",0,54.05,54.05,0,0]
["2024-03-27T13:14:41","General Enquiries",5.9,0,0,463.69,0,119.86]
["2024-03-27T13:16:31","Council tax",2.2999999999999998,0,0,190.28,0,48.906999999999996]
["2024-03-27T13:17:19","General Enquiries",0,162.44999999999999,162.44999999999999,282.26,0,null,"Answered Question; REN; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-27T13:17:27","General Enquiries",0,180.09,180.09,140.34,0,null,"Answered Question; REV; Refund; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-27T13:18:43","Licensing",0,265.67,265.67,385.66,0,null,"Taxi Vehicle License; New license; New enquiry; Helped Navigate the website; operators license advice"]
["2024-03-27T13:19:04","Council tax",0,258.22000000000003,258.22000000000003,165.09,0,null,"Council Tax; Account query"]
["2024-03-27T13:19:06","Rents",0,224.66,224.66,139.44999999999999,0]
["2024-03-27T13:19:51","General Enquiries",0,310.8,310.8,172.31,0,null,"GEN; Account Enquiry; Answered questions; Audio Disruption including low volume, crackle and cut outs ; No Digital Assistance"]
["2024-03-27T13:20:33","Benefits",2.8,0,0,227.02,3.27,46.438000000000002]
["2024-03-27T13:20:43","Benefits",0,509.7,852.95,233.86,3.61,null,"Transferred to Correct Queue ; BEN; Wrong Line; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-27T13:20:53","Benefits",9.8000000000000007,0,0,215.17,2.0499999999999998,null,"Claim query; Benefits"]
["2024-03-27T13:21:06","General Enquiries",10.1,0,0,140.33000000000001,0,119.407]
["2024-03-27T13:21:07","Housing advice and Homelessness",15.5,0,0,217.63,0,387.09800000000001]
["2024-03-27T13:21:12","General Enquiries",0,376.41,376.41,334.48,0,null,"Answered Question; REV; Payment; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-27T13:21:39","General Enquiries",2.6,0,0,282.27,0,526.577]
["2024-03-27T13:22:55","General Enquiries",0,196.13,196.13,0,0]
["2024-03-27T13:23:51","General Enquiries",0,370.91,370.91,427.84,0,null,"Answered Question; BEN; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-27T13:23:51","Council tax",0,281.22000000000003,281.22000000000003,0,0]
["2024-03-27T13:24:30","Licensing",10.6,0,0,385.66,0,120.005]
["2024-03-27T13:24:31","Rents",4.0999999999999996,0,0,139.44,0,119.78400000000001]
["2024-03-27T13:24:32","Development control (aka Planning)",0,405.55,405.55,83.94,0,null,"Answered Question; DEC; Wanted Information about the Service; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-27T13:25:21","Council tax",0,237.91,237.91,316.95,0,null,"Council Tax"]
["2024-03-27T13:25:37","Council tax",9.1,0,0,165.08,0,120.066]
["2024-03-27T13:26:10","Council tax",0,261.52999999999997,261.52999999999997,1134.69,0,null,"Council Tax"]
["2024-03-27T13:26:21","Benefits",0,307.69,554.47,1118.8,0.86,null,"Benefits; ben query"]
["2024-03-27T13:26:31","General Enquiries",9,0,0,172.36,0,23.484000000000002]
["2024-03-27T13:26:49","Benefits",0,264.48,264.48,1503.19,0,null,"Benefits; lha query"]
["2024-03-27T13:26:49","General Enquiries",59.9,0,0,0,0]
["2024-03-27T13:27:50","Council tax",60,0,0,0,0]
["2024-03-27T13:28:11","Council tax",0,336.13,336.13,188.17,0,null,"Council Tax; Chasing moving form still not actioned"]
["2024-03-27T13:28:50","General Enquiries",60.1,0,0,0,0]
["2024-03-27T13:28:55","General Enquiries",12.8,0,0,334.42,0,119.943]
["2024-03-27T13:29:44","Council tax",0,336.66,336.66,406.11,0,null,"Council Tax; CTAX - Refund - Assisted with Eform"]
["2024-03-27T13:29:51","Council tax",60.1,0,0,0,0]
["2024-03-27T13:30:18","General Enquiries",0,313,313,60.41,0,null,"Answered Question; ENV; Chasing Previous Request or Application; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-27T13:30:32","General Enquiries",9.1999999999999993,0,0,18.47,3.94,119.786]
["2024-03-27T13:30:52","General Enquiries",60.4,0,0,0,0]
["2024-03-27T13:31:06","Housing Services",0,533.09,590.83000000000004,246.94,6.55,null,"Transferred to Correct Queue ; BEN; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-27T13:31:29","General Enquiries",13.3,0,0,427.81,0,186.97200000000001]
["2024-03-27T13:31:39","Development control (aka Planning)",2.2000000000000002,0,0,0,0]
["2024-03-27T13:31:42","Council tax",2.6,0,0,316.91000000000003,0,17.11]
["2024-03-27T13:31:54","Development control (aka Planning)",60,0,0,0,0]
["2024-03-27T13:32:53","Council tax",2.9,0,0,1134.6400000000001,0,120.20399999999999]
["2024-03-27T13:32:55","General Enquiries",59.6,0,0,0,0]
["2024-03-27T13:33:04","Development control (aka Planning)",5.9,0,0,83.91,0,119.16200000000001]
["2024-03-27T13:33:07","Benefits",7.5,0,0,1503.09,0,99.468999999999994]
["2024-03-27T13:33:54","Council tax",9.6,0,0,230.86,1.1299999999999999,119.205]
["2024-03-27T13:34:53","Electoral Services",0,291.95,291.95,77.08,0,null,"Answered Question; ELE; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-27T13:35:07","General Enquiries",0,32.799999999999997,32.799999999999997,0,0]
["2024-03-27T13:35:37","Benefits",0,240.19,240.19,156.83000000000001,0,null,"Council Tax; when is bill arriving?"]
["2024-03-27T13:35:38","General Enquiries",2.4,0,0,1253.1600000000001,0,95.203999999999994]
["2024-03-27T13:35:51","General Enquiries",3.7,0,0,1245.98,0,null,"; REV; Payment; End call; Good, no disruption and clear sound; Assisted customer to complete a form; No Digital Assistance"]
["2024-03-27T13:36:14","Council tax",9.3000000000000007,0,0,188.13,0,119.126]
["2024-03-27T13:36:34","General Enquiries",36.799999999999997,0,0,60.31,0,120.002]
["2024-03-27T13:36:43","Benefits",4.3,0,0,215.16,0,119.157]
["2024-03-27T13:37:44","Council tax",2.1,0,0,406.05,0,119.532]
["2024-03-27T13:39:34","Council tax",0,177.61,177.61,631.80999999999995,314.55,null,"Council Tax"]
["2024-03-27T13:39:55","General Enquiries",60,0,0,0,0]
["2024-03-27T13:40:56","General Enquiries",6.4,0,0,28.48,6.81,36.046999999999997]
["2024-03-27T13:40:57","Electoral Services",4.3,0,0,77.09,0,120.14700000000001]
["2024-03-27T13:41:31","Benefits",6.2,0,0,156.84,0,14.234999999999999]
["2024-03-27T13:41:57","Benefits",6.6,0,0,887.78,0,499.58300000000003]
["2024-03-27T13:42:00","General Enquiries",0,60.84,60.84,725.59,0,null,"Answered Question; DEC; Payment; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-27T13:42:03","Business Rates",0,123.98,442.24,37,1.8,null,"Council Tax; CTAX - Bill query - Transferred to Business Rates"]
["2024-03-27T13:42:21","Housing Services",14.7,0,0,218.33,0,120.095]
["2024-03-27T13:42:53","Council tax",0,247.08,247.08,693.23,304.13,null,"Council Tax; Transferred to  Cambs County Council"]
["2024-03-27T13:43:48","Housing advice and Homelessness",0,191.86,191.86,226.84,0]
["2024-03-27T13:43:58","Council tax",0,245.56,245.56,0,0]
["2024-03-27T13:44:20","Council tax",31,0,0,631.58000000000004,314.73,119.955]
["2024-03-27T13:44:29","General Enquiries",4.4000000000000004,0,0,725.51,0,119.34399999999999]
["2024-03-27T13:45:43","Council tax",0,375.77,375.77,180.75,0]
["2024-03-27T13:46:33","Council tax",5.8,0,0,36.840000000000003,2.13,120.33]
["2024-03-27T13:47:20","General Enquiries",0,301,301,235.11,0,null,"Answered Question; REV; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-27T13:48:17","Housing advice and Homelessness",7.1,0,0,226.77,0,119.205]
["2024-03-27T13:49:18","Council tax",4.8,0,0,207.58,304.66000000000003,119.985]
["2024-03-27T13:49:46","Licensing",0,166.34,166.34,0,0]
["2024-03-27T13:50:24","Council tax",0,422.66,422.66,140.81,0,null,"Change of tenant; Council Tax"]
["2024-03-27T13:52:51","Council tax",0,208.66,208.66,390.2,0,null,"Council Tax; only mobile phone so difficult to do form"]
["2024-03-27T13:52:57","Council tax",0,246.92,246.92,562.05999999999995,0]
["2024-03-27T13:53:13","General Enquiries",0,95.3,95.3,0,0]
["2024-03-27T13:53:54","Council tax",60,0,0,0,0]
["2024-03-27T13:54:11","Council tax",10.6,0,0,180.75,0,120.07899999999999]
["2024-03-27T13:54:37","General Enquiries",4.7,0,0,235.09,0,64.718999999999994]
["2024-03-27T13:54:48","Electoral Services",0,189.83,189.83,0,0]
["2024-03-27T13:54:55","Licensing",33.799999999999997,0,0,76.73,0,17.702999999999999]
["2024-03-27T13:55:33","Electoral Services",0,218.83,218.83,120.67,0,null,"; ELE; Enquiry about Voting Methods; End call; Good, no disruption and clear sound; Answered Question; No Digital Assistance"]
["2024-03-27T13:55:46","Licensing",6.7,0,0,67.16,0,null,"Taxi Vehicle License; Renewal; New enquiry; Information Provided"]
["2024-03-27T13:55:49","Homelink",0,9.52,9.52,0,0]
["2024-03-27T13:57:21","Council tax",2.2000000000000002,0,0,111.64,0,50.905999999999999]
["2024-03-27T13:57:36","Council tax",5.3,0,0,102.39,0,null,"Council Tax"]
["2024-03-27T13:57:43","Benefits",0,193.3,293.49,1795.2,1.08,null,"Council Tax; Benefits; cts form advice"]
["2024-03-27T13:58:08","General Enquiries",0,161.38,161.38,466.09,0,null,"Answered Question; REV; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-27T13:58:19","Council tax",3.5,0,0,140.69,0,21.797000000000001]
["2024-03-27T13:58:21","Council tax",0,163.51,163.51,0,0]
["2024-03-27T13:58:23","Electoral Services",0,4.97,179.27,86.3,4.16,null,"; ELE; Wanted Information about the Service; End call; Good, no disruption and clear sound; Answered Question; No Digital Assistance"]
["2024-03-27T13:58:40","Council tax",7.1,0,0,390.2,0,87.936999999999998]
["2024-03-27T13:59:23","Council tax",2.8,0,0,562.08000000000004,0,120.468]
["2024-03-27T13:59:57","General Enquiries",4.2,0,0,40.909999999999997,4.4800000000000004,119.986]
["2024-03-27T14:01:06","Electoral Services",2.8,0,0,120.61,0,24.344000000000001]
["2024-03-27T14:01:49","General Enquiries",0,43.75,43.75,89.92,0,null,"Answered Question; NNDR; Directed to website; End call; Good, no disruption and clear sound; Helped Navigating the website"]
["2024-03-27T14:02:39","Housing advice and Homelessness",4.2,0,0,126.22,1.44,120.28]
["2024-03-27T14:02:47","General Enquiries",3.7,0,0,466.05,0,120.26600000000001]
["2024-03-27T14:02:56","Housing advice and Homelessness",0,28.77,28.77,424.78,0,null,"; HOU; Housing Advice and Homelink; End call; Good, no disruption and clear sound; Assisted customer to complete a form; No Digital Assistance"]
["2024-03-27T14:03:08","General Enquiries",0,35.06,35.06,850.49,174.53,null,"Answered Question; REV; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-27T14:03:35","Electoral Services",7.1,0,0,45.23,0,26.344000000000001]
["2024-03-27T14:04:18","Housing advice and Homelessness",0,81.7,81.7,172.3,0,null,"Answered Question; Assisted customer to complete a form; HOU; Housing Advice and Homelink; End call; Good, no disruption and clear sound; Helped filling out an eform"]
["2024-03-27T14:04:24","General Enquiries",2.4,0,0,89.95,0,46.078000000000003]
["2024-03-27T14:04:54","Housing advice and Homelessness",2.8,0,0,424.78,0,83.688999999999993]
["2024-03-27T14:05:03","Council tax",0,29.27,29.27,451.66,88.11,null,"Council Tax"]
["2024-03-27T14:05:13","General Enquiries",10.199999999999999,0,0,850.28,174.72,391.14699999999999]
["2024-03-27T14:05:36","Council tax",0,193.17,193.17,176.56,0,null,"Council Tax"]
["2024-03-27T14:06:24","Benefits",7.2,0,0,1668.78,0,67.671999999999997]
["2024-03-27T14:06:43","Housing advice and Homelessness",3.3,0,0,172.25,0,44.234000000000002]
["2024-03-27T14:07:13","Council tax",0,82,82,151.38,0,null,"Council Tax"]
["2024-03-27T14:07:20","Council tax",0,181.61,181.61,208.81,0,null,"Council Tax; CTAX - Bill Query - Advised to wait for documents to be processed"]
["2024-03-27T14:07:25","Council tax",28.5,0,0,451.67,88.11,120.15900000000001]
["2024-03-27T14:07:48","Council tax",0,200.91,200.91,267.61,0,null,"Arrears query; Council Tax"]
["2024-03-27T14:08:10","Council tax",0,215.53,215.53,205.34,0,null,"Council Tax"]
["2024-03-27T14:08:26","Council tax",0,54.98,54.98,0,0]
["2024-03-27T14:08:38","General Enquiries",0,281.02999999999997,281.02999999999997,64.66,0]
["2024-03-27T14:08:53","Council tax",0,283.38,283.38,368.14,115.69,null,"Council Tax"]
["2024-03-27T14:10:30","Development control (aka Planning)",0,366.47,505.77,320.76,2.5,null,"; DEC; Chasing Previous Request or Application; End call; Good, no disruption and clear sound; Raised a back-office task; No Digital Assistance"]
["2024-03-27T14:10:32","Council tax",6.9,0,0,176.58,0,120.095]
["2024-03-27T14:10:48","Council tax",10.6,0,0,151.33000000000001,0,119.658]
["2024-03-27T14:11:27","Council tax",0,275.94,275.94,72.2,0,null,"Council Tax; check dd still in place"]
["2024-03-27T14:12:38","Council tax",6.5,0,0,208.72,0,119.70399999999999]
["2024-03-27T14:13:27","Council tax",4.3,0,0,267.56,0,239.11199999999999]
["2024-03-27T14:13:49","Electoral Services",0,224.61,224.61,609.47,0]
["2024-03-27T14:14:11","Council tax",3,0,0,205.39,0,43.22]
["2024-03-27T14:15:08","General Enquiries",0,161.52000000000001,161.52000000000001,21.16,0,null,"Answered Question; REV; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-27T14:15:32","General Enquiries",7.8,0,0,64.55,0,119.11199999999999]
["2024-03-27T14:15:38","Council tax",23.1,0,0,169.77,116.02,89.11]
["2024-03-27T14:15:44","General Enquiries",0,169.56,169.56,180.17,0,null,"Answered Question; NNDR; Directed to website; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-27T14:16:46","Homelink",0,242.41,242.41,124.67,0,null,"Answered Question; HOU; Housing Advice and Homelink; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-27T14:16:47","General Enquiries",0,140.91999999999999,140.91999999999999,0,0]
["2024-03-27T14:17:29","Council tax",0,119.13,119.13,211.42,0,null,"Council Tax; CTAX - Bill Query - General Enquiry"]
["2024-03-27T14:18:14","General Enquiries",2.7,0,0,81.31,2.88,119.548]
["2024-03-27T14:18:25","Council tax",3.1,0,0,72.19,0,19.984000000000002]
["2024-03-27T14:18:34","Housing advice and Homelessness",0,138.75,138.75,84.98,0,null,"Answered Question; BEN; Account Enquiry; End call"]
["2024-03-27T14:18:45","Electoral Services",3,0,0,609.33000000000004,0,119.78400000000001]
["2024-03-27T14:18:54","General Enquiries",35.6,0,0,21.09,0,119.173]
["2024-03-27T14:20:01","General Enquiries",2.4,0,0,180.11,0,24.704000000000001]
["2024-03-27T14:21:41","Council tax",9.1,0,0,211.39,0,119.643]
["2024-03-27T14:21:51","Homelink",18.7,0,0,124.53,0,119.518]
["2024-03-27T14:21:58","Development control (aka Planning)",2.7,0,0,239.28,0,36.094000000000001]
["2024-03-27T14:22:18","Housing advice and Homelessness",2.8,0,0,84.94,0,405.50599999999997]
["2024-03-27T14:22:19","Council tax",0,10.86,10.86,91.44,0,null,"Council Tax; Is DD set up to continue"]
["2024-03-27T14:22:30","Council tax",0,17.940000000000001,17.940000000000001,128.84,0,null,"Council Tax; sold property "]
["2024-03-27T14:23:07","Council tax",0,83.59,83.59,384.45,0,null,"Council Tax"]
["2024-03-27T14:24:27","General Enquiries",0,38.799999999999997,38.799999999999997,254.33,0,null,"; HOU; Other; End call; Good, no disruption and clear sound; Raised a back-office task; No Digital Assistance"]
["2024-03-27T14:24:41","Council tax",10,0,0,91.41,0,17.094000000000001]
["2024-03-27T14:25:14","Council tax",2.2999999999999998,0,0,128.75,0,98.344999999999999]
["2024-03-27T14:25:32","Housing Services",0,4.3600000000000003,87.16,313.88,2.64,null,"Answered Question; BEN; Account Enquiry; End call"]
["2024-03-27T14:25:59","Council tax",0,46.56,46.56,39.42,0,null,"Council Tax"]
["2024-03-27T14:26:15","Council tax",37.299999999999997,0,0,384.41,0,120.06399999999999]
["2024-03-27T14:26:28","Electoral Services",0,9.52,9.52,96.84,0,null,"Answered Question; ELE; Enquiry about Voting Methods; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-27T14:26:38","General Enquiries",2.4,0,0,254.34,0,41.828000000000003]
["2024-03-27T14:27:28","General Enquiries",3.8,0,0,105.05,2.92,119.595]
["2024-03-27T14:28:08","Electoral Services",8.8000000000000007,0,0,96.83,0,69.876999999999995]
["2024-03-27T14:29:04","Council tax",6.1,0,0,39.42,0,119.61199999999999]
["2024-03-27T14:30:32","Housing Services",11.4,0,0,208.72,0,40.703000000000003]
["2024-03-27T14:31:54","General Enquiries",0,23.03,23.03,316.55,0]
["2024-03-27T14:33:43","Electoral Services",0,54.63,54.63,327.52999999999997,0,null,"Raised a back-office task; ELE; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-27T14:34:13","Council tax",0,8.61,8.61,59.88,0,null,"Council Tax; CTAX - Bill Query - General Enquiry"]
["2024-03-27T14:34:18","General Enquiries",22.2,0,0,316.56,0,119.206]
["2024-03-27T14:35:35","General Enquiries",0,10.17,10.17,1651.66,364.22,null,"Transferred to back-office; REV; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-27T14:35:38","Electoral Services",53.8,0,0,327.5,0,120.111]
["2024-03-27T14:35:45","Benefits",0,6.58,6.58,342.3,0,null,"Rents; payment card"]
["2024-03-27T14:35:57","Council tax",0,163.22,163.22,0,0]
["2024-03-27T14:36:01","Council tax",0,192.13,192.13,541.69000000000005,0]
["2024-03-27T14:36:37","Council tax",7.7,0,0,59.81,0,119.07899999999999]
["2024-03-27T14:36:39","Housing Services",0,93.55,300.41000000000003,244.47,72.52,null,"Transferred to back-office; CHIA; HOU; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-27T14:36:48","General Enquiries",0,213.98,213.98,68.3,0,null,"Answered Question; BEN; Account Enquiry; End call"]
["2024-03-27T14:37:37","General Enquiries",9.5,0,0,871.28,364.39,426.94099999999997]
["2024-03-27T14:37:47","Benefits",5.6,0,0,342.31,0,119.532]
["2024-03-27T14:39:40","Council tax",0,71.95,71.95,591.27,163.22,null,"Council Tax; CTAX - Bill Query - General Enquiry"]
["2024-03-27T14:39:45","General Enquiries",8,0,0,48.89,4.3899999999999997,119.73699999999999]
["2024-03-27T14:40:39","Council tax",0,110.19,110.19,0,0]
["2024-03-27T14:41:10","Council tax",0,113.34,113.34,0,0]
["2024-03-27T14:41:34","Council tax",2.4,0,0,541.70000000000005,0,120.157]
["2024-03-27T14:41:42","General Enquiries",0,137.06,137.06,128.88,0,null,"Answered Question; REN; Payment; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-27T14:41:58","Council tax",22.1,0,0,261.97000000000003,0,119.985]
["2024-03-27T14:42:14","General Enquiries",9.6999999999999993,0,0,68.25,0,425.20699999999999]
["2024-03-27T14:42:46","Council tax",7,0,0,591.22,163.22,119.57899999999999]
["2024-03-27T14:42:47","Council tax",4,0,0,253.48,0]
["2024-03-27T14:42:58","Council tax",0,102.34,102.34,1264.8800000000001,0,null,"Change of address.; Council Tax"]
["2024-03-27T14:43:02","Council tax",0,201.48,201.48,591.98,0,null,"Council Tax"]
["2024-03-27T14:44:00","Housing Services",13.4,0,0,60.19,68.86,120.205]
["2024-03-27T14:44:05","Council tax",0,117.73,117.73,318.91000000000003,0,null,"Council Tax; Payment"]
["2024-03-27T14:44:32","Council tax",0,151,151,431.28,0,null,"Council Tax; payment"]
["2024-03-27T14:45:36","General Enquiries",3.6,0,0,128.80000000000001,0,40.25]
["2024-03-27T14:46:13","General Enquiries",0,140.19999999999999,140.19999999999999,180.22,0,null,"Answered Question; REN; Payment; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-27T14:46:26","Council tax",0,554.5,554.5,102.59,0,null,"Council Tax; Landlord change of tenant info - directed to online form fo"]
["2024-03-27T14:46:44","Council tax",3.6,0,0,1264.83,0,46.594000000000001]
["2024-03-27T14:47:35","General Enquiries",0,226.34,226.34,155.52000000000001,0,null,"Answered Question; REN; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-27T14:47:40","General Enquiries",0,354.8,354.8,7.38,0,null,"GEN; General; End call; Cannot hear the customer or the customer cannot hear you; No Digital Assistance"]
["2024-03-27T14:47:55","General Enquiries",0,320.7,320.7,106.7,40.880000000000003,null,"Answered Question; DEC; Wanted Information about the Service; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-27T14:48:23","Council tax",23.7,0,0,591.91999999999996,0,119.453]
["2024-03-27T14:48:31","Council tax",2.5,0,0,318.92,0,82.423000000000002]
["2024-03-27T14:49:08","Council tax",11.3,0,0,431.2,0,30.657]
["2024-03-27T14:49:45","General Enquiries",28.7,0,0,180.17,0,114.595]
["2024-03-27T14:50:46","Waste & Recycling",0,290.39,457.55,196.58,1.8,null,"Domestic/householder enquiry; Missed bin; New enquiry; Helped Navigation the website; Directed to website for information.; no further admin"]
["2024-03-27T14:52:24","Benefits",0,240.3,240.3,120.81,0,null,"Benefits; DHP"]
["2024-03-27T14:52:39","Council tax",59.9,0,0,0,0]
["2024-03-27T14:52:41","General Enquiries",0,193.5,193.5,0,0]
["2024-03-27T14:52:55","General Enquiries",0,305.52999999999997,305.52999999999997,299.77,0,null,"Answered Question; REV; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-27T14:53:01","Council tax",0,338.97,338.97,910.86,0,null,"Council Tax"]
["2024-03-27T14:53:01","General Enquiries",5,0,0,155.47,0,21.937999999999999]
["2024-03-27T14:53:39","General Enquiries",60,0,0,0,0]
["2024-03-27T14:54:42","Council tax",60.1,0,0,0,0]
["2024-03-27T14:55:07","General Enquiries",7.6,0,0,7.33,0,17.454000000000001]
["2024-03-27T14:55:15","General Enquiries",2.2000000000000002,0,0,106.62,40.86,11.938000000000001]
["2024-03-27T14:55:43","General Enquiries",60.1,0,0,0,0]
["2024-03-27T14:55:54","Council tax",0,362.5,362.5,170.67,0,null,"Council Tax; payment "]
["2024-03-27T14:56:43","Council tax",60,0,0,0,0]
["2024-03-27T14:57:18","Housing advice and Homelessness",0,422.86,422.86,577.5,0,null,"Raised a back-office task; HOU; Housing Advice and Homelink; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-27T14:57:29","General Enquiries",12.2,0,0,12.63,2.06,120.218]
["2024-03-27T14:57:43","Council tax",0,332.88,332.88,1123.72,178.36,null,"Council Tax"]
["2024-03-27T14:57:44","Benefits",41.6,0,0,120.78,0,14.797000000000001]
["2024-03-27T14:57:58","Council tax",1.9,0,0,102.61,0,22.579000000000001]
["2024-03-27T14:58:34","Council tax",0,380.11,380.11,111.38,0,null,"Council Tax; ct query"]
["2024-03-27T14:58:43","General Enquiries",0,326,326,343.95,0,null,"Answered Question; ENV; New Bin Not Permit; End call; Good, no disruption and clear sound; Helped filling out an eform"]
["2024-03-27T14:59:03","Council tax",0,164.19,164.19,0,0]
["2024-03-27T14:59:34","General Enquiries",6.9,0,0,299.8,0,153.376]
["2024-03-27T15:00:05","Council tax",2.2999999999999998,0,0,0,0]
["2024-03-27T15:00:40","Council tax",20.8,0,0,910.84,0,120.048]
["2024-03-27T15:00:42","Waste & Recycling",2.1,0,0,183.92,0,19.344000000000001]
["2024-03-27T15:00:53","General Enquiries",0,100.11,100.11,0,0]
["2024-03-27T15:01:47","Housing advice and Homelessness",0,250.97,250.97,177.08,0,null,"Answered Question; BEN; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-27T15:02:31","General Enquiries",0,416.14,416.14,242.64,0,null,"Answered Question; ENV; Licensing Enquiries Taxi; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-27T15:03:07","Summons & Recoveries",0,282.74,382.08,217.31,337.92,null,"Recoveries; Council Tax"]
["2024-03-27T15:04:09","Council tax",2.2000000000000002,0,0,170.64,0,49.219000000000001]
["2024-03-27T15:04:20","Electoral Services",0,12.77,12.77,0,0]
["2024-03-27T15:05:03","General Enquiries",0,195.36,195.36,0,0]
["2024-03-27T15:05:28","Council tax",8.6,0,0,1123.3900000000001,178.59,120.438]
["2024-03-27T15:05:30","Housing advice and Homelessness",21.7,0,0,577.52,0,451.67700000000002]
["2024-03-27T15:05:43","General Enquiries",6.7,0,0,343.89,0,63.406999999999996]
["2024-03-27T15:07:15","Council tax",6,0,0,111.38,0,120.26600000000001]
["2024-03-27T15:07:30","Council tax",0,76.59,76.59,220.41,0,null,"Council Tax; ct query"]
["2024-03-27T15:07:52","Housing advice and Homelessness",2,0,0,176.97,0,14.813000000000001]
["2024-03-27T15:08:27","General Enquiries",0,106.64,106.64,85.92,0,null,"Answered Question; BEN; Account Enquiry; End call"]
["2024-03-27T15:08:40","Council tax",2,0,0,217.13,338.25,120.297]
["2024-03-27T15:08:54","Housing Services",0,114.02,114.02,929.63,0,null,"Answered Question; HOU; Housing Advice and Homelink; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-27T15:09:45","General Enquiries",0,170.16,170.16,219.03,0,null,"Answered Question; BEN; Account Enquiry; End call"]
["2024-03-27T15:10:13","General Enquiries",0,246.86,246.86,126.38,0,null,"Answered Question; NNDR; Directed to website; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-27T15:10:32","Housing advice and Homelessness",0,312.39,312.39,34.799999999999997,0,null,"BEN; Account Enquiry; End call; Cannot hear the customer or the customer cannot hear you"]
["2024-03-27T15:11:07","General Enquiries",2.2999999999999998,0,0,242.61,0,19.265999999999998]
["2024-03-27T15:11:14","Council tax",18.8,0,0,220.31,0,420.28500000000003]
["2024-03-27T15:12:05","General Enquiries",5.8,0,0,85.94,0,34.750999999999998]
["2024-03-27T15:12:37","Housing Services",2.1,0,0,929.56,0,120.361]
["2024-03-27T15:13:21","Homelink",0,167.24,167.24,0,0]
["2024-03-27T15:13:49","Development control (aka Planning)",0,56.03,106.03,328.34,1.95,null,"Answered Question; Directed to third party; DEC; Chasing Previous Request or Application; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-27T15:14:13","General Enquiries",2.5,0,0,219,0,304.66000000000003]
["2024-03-27T15:14:22","General Enquiries",0,134.53,134.53,45.69,20.14,null,"Answered Question; GEN; General; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-27T15:15:09","Council tax",0,252.11,252.11,300.52999999999997,0,null,"Council Tax; move out form"]
["2024-03-27T15:15:29","Development control (aka Planning)",0,131.58000000000001,379.75,73.48,1.59,null,"; DEC; Chasing Previous Request or Application; End call; Good, no disruption and clear sound; Answered Question; No Digital Assistance"]
["2024-03-27T15:15:33","General Enquiries",2.1,0,0,126.5,0,56.469000000000001]
["2024-03-27T15:16:30","General Enquiries",6.2,0,0,51.38,2.2000000000000002,119.21899999999999]
["2024-03-27T15:16:43","Summons & Recoveries",0,181.05,320.2,185.98,2.25,null,"Council Tax"]
["2024-03-27T15:16:46","Housing advice and Homelessness",0,271.52,271.52,544.91999999999996,0,null,"Answered Question; HOU; Housing Advice and Homelink; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-27T15:17:06","Housing advice and Homelessness",3.6,0,0,34.72,0,29.030999999999999]
["2024-03-27T15:18:13","General Enquiries",3.9,0,0,0,0,448.23899999999998]
["2024-03-27T15:18:15","Development control (aka Planning)",5.9,0,0,276.89,0,119.798]
["2024-03-27T15:18:39","General Enquiries",2.7,0,0,45.67,20.13,28.39]
["2024-03-27T15:18:46","Council tax",0,195.84,195.84,162.91,0,null,"Council Tax; CTAX - Bill Query - General Enquiry"]
["2024-03-27T15:19:28","Housing advice and Homelessness",0,208.52,208.52,117.36,0,null,"Answered Question; Directed to website for information; BEN; Other; End call; Good, no disruption and clear sound; Helped Navigating the website"]
["2024-03-27T15:19:30","General Enquiries",12.7,0,0,20.52,1.98,120.268]
["2024-03-27T15:20:17","Homelink",2.7,0,0,75.55,67.47,19.969000000000001]
["2024-03-27T15:20:34","Homelink",8.3000000000000007,0,0,249.98,66.72,null,"Answered Question; Transferred to back-office; HOU; Housing Advice and Homelink; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-27T15:21:56","Council tax",4.5999999999999996,0,0,300.41000000000003,0,263.98599999999999]
["2024-03-27T15:22:04","Council tax",7.2,0,0,27,2.5299999999999998,26.015000000000001]
["2024-03-27T15:22:14","Housing advice and Homelessness",5.3,0,0,544.84,0,147.047]
["2024-03-27T15:23:10","Council tax",2.6,0,0,162.83000000000001,0,119.736]
["2024-03-27T15:23:16","Housing advice and Homelessness",2.5,0,0,117.31,0,20.469000000000001]
["2024-03-27T15:24:11","Development control (aka Planning)",2.8,0,0,52.63,0,72.141000000000005]
["2024-03-27T15:24:55","Summons & Recoveries",5.8,0,0,158.80000000000001,0,45.280999999999999]
["2024-03-27T15:26:02","Council tax",0,11.92,11.92,370.83,0,null,"Council Tax; CTAX - Bill Query - General Enquiry"]
["2024-03-27T15:26:05","General Enquiries",0,21.28,21.28,163.66,0,null,"Answered Question; ENV; Other; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-27T15:27:46","General Enquiries",20.3,0,0,163.59,0,73.983999999999995]
["2024-03-27T15:28:25","Council tax",11,0,0,370.83,0,119.282]
["2024-03-27T15:32:10","Development control (aka Planning)",0,14.06,14.06,422.47,0,null,"Answered Question; REN; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-27T15:32:23","Council tax",0,17.66,17.66,175.72,0,null,"Council Tax; spd"]
["2024-03-27T15:32:23","General Enquiries",0,11.31,11.31,146.88,329.26,null,"Answered Question; ENV; Missed Bins Eform; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-27T15:33:16","Development control (aka Planning)",13.5,0,0,422.48,0,119.985]
["2024-03-27T15:34:21","General Enquiries",10.5,0,0,146.69,329.47,15.327999999999999]
["2024-03-27T15:34:24","Waste & Recycling",0,26.09,26.09,147.59,0,null,"Domestic/householder enquiry; Missed bin; New enquiry; Missed bin but resident put wrong out.; No Digital Assistance; Information Provided"]
["2024-03-27T15:35:43","Council tax",16.899999999999999,0,0,175.74,0,120.017]
["2024-03-27T15:36:22","Waste & Recycling",11.2,0,0,0,0]
["2024-03-27T15:36:34","Waste & Recycling",13.4,0,0,147.58000000000001,0,41.844000000000001]
["2024-03-27T15:36:47","Council tax",0,13.16,13.16,127.59,0,null,"Council Tax; CTAX - Bill Query - General Enquiry"]
["2024-03-27T15:37:08","Council tax",0,8.14,8.14,553.75,106.31,null,"Council Tax"]
["2024-03-27T15:38:04","Council tax",0,9.0500000000000007,9.0500000000000007,1118.6300000000001,0,null,"Council Tax; Benefits"]
["2024-03-27T15:39:22","Council tax",12.4,0,0,127.56,0,119.828]
["2024-03-27T15:39:37","Council tax",7,0,0,559.11,100.94,16.905999999999999]
["2024-03-27T15:39:38","Benefits",0,25.92,25.92,561.41,61.81,null,"Claim info; Council Tax"]
["2024-03-27T15:40:24","Council tax",7.7,0,0,1118.58,0,80.375]
["2024-03-27T15:40:32","Benefits",25.2,0,0,561.41999999999996,61.8,28.297000000000001]
["2024-03-27T15:41:37","Council tax",0,39.14,39.14,258.77999999999997,0,null,"Council Tax"]
["2024-03-27T15:42:37","General Enquiries",0,58.52,58.52,141.44,4.8899999999999997]
["2024-03-27T15:43:06","Council tax",38.4,0,0,258.75,0,120.392]
["2024-03-27T15:43:48","Housing Services",0,8.3000000000000007,138.86000000000001,406.02,2.06,null,"Answered Question; ENV; Licensing Enquiries Taxi; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-27T15:44:01","Housing advice and Homelessness",0,59.92,59.92,96.67,33.31,null,"Answered Question; HOU; Housing Advice and Homelink; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-27T15:44:18","General Enquiries",57.6,0,0,14.75,5.3,94.36]
["2024-03-27T15:44:25","Homelink",0,119.02,190.97,579.83000000000004,5.09,null,"Answered Question; HOU; Housing Advice and Homelink; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-27T15:44:33","Housing advice and Homelessness",49.4,0,0,0,0]
["2024-03-27T15:45:23","Housing advice and Homelessness",8.8000000000000007,0,0,96.61,33.31,119.54900000000001]
["2024-03-27T15:45:46","General Enquiries",7.4,0,0,38.89,2.31,119.43899999999999]
["2024-03-27T15:46:15","Council tax",0,99.06,99.06,257.16000000000003,0,null,"Council Tax; CTAX - Bill Query - General Enquiry"]
["2024-03-27T15:47:09","Benefits",0,88.48,353.59,474.17,7.22,null,"Benefits"]
["2024-03-27T15:47:59","General Enquiries",12.1,0,0,22.63,5.33,119.501]
["2024-03-27T15:48:33","Council tax",11.9,0,0,257.11,0,119.59399999999999]
["2024-03-27T15:48:42","Housing Services",3.7,0,0,366.99,0,17.75]
["2024-03-27T15:49:42","Council tax",0,25.55,25.55,240.13,0,null,"Council Tax"]
["2024-03-27T15:49:43","Homelink",8.6999999999999993,0,0,557.13,0,120.032]
["2024-03-27T15:49:45","Council tax",0,8.86,8.86,435.11,0,null,"SPD; Council Tax"]
["2024-03-27T15:50:07","Council tax",60,0,0,0,0]
["2024-03-27T15:51:08","Council tax",12.4,0,0,258.06,7.81,119.22]
["2024-03-27T15:51:15","Rents",0,147.05000000000001,147.05000000000001,124.69,0,null,"wrong line"]
["2024-03-27T15:51:42","Council tax",24.8,0,0,240.09,0,119.345]
["2024-03-27T15:51:50","General Enquiries",0,109.69,109.69,1017.67,0,null,"Answered Question; REV; Other; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-27T15:52:07","Council tax",8.1999999999999993,0,0,435.13,0,284.00099999999998]
["2024-03-27T15:52:33","Council tax",0,166.09,166.09,63.55,0,null,"Council Tax"]
["2024-03-27T15:53:05","General Enquiries",0,99.39,99.39,86.58,0,null,"Answered Question; BEN; Account Enquiry; End call"]
["2024-03-27T15:55:04","General Enquiries",15.3,0,0,1017.56,0,19.530999999999999]
["2024-03-27T15:55:11","Rents",2.4,0,0,124.67,0,102.297]
["2024-03-27T15:55:20","General Enquiries",0,197.02,197.02,311.83,0,null,"Answered Question; Directed to third party; ENV; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-27T15:55:24","Rents",0,147.81,147.81,320.66000000000003,0,null,"Rents"]
["2024-03-27T15:55:27","Waste & Recycling",0,123.41,123.41,146.55000000000001,0,null,"Trade enquiry; Trade Bin; New enquiry; Helped Navigation the website; Information Provided; no further admin"]
["2024-03-27T15:56:20","General Enquiries",0,207.3,207.3,133.75,0,null,"Answered Question; ENV; Licensing Enquiries Taxi; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-27T15:56:31","General Enquiries",10.8,0,0,86.55,0,119.81399999999999]
["2024-03-27T15:57:46","Council tax",16.2,0,0,63.52,0,119.45399999999999]
["2024-03-27T15:58:07","Benefits",60,0,0,0,0]
["2024-03-27T15:58:54","Council tax",0,14.2,14.2,672.56,0,null,"Council Tax; Benefits; account query"]
["2024-03-27T15:59:01","Waste & Recycling",2.4,0,0,146.41999999999999,0,29.765999999999998]
["2024-03-27T15:59:08","Rents",20.9,0,0,320.66000000000003,0,119.624]
["2024-03-27T15:59:16","General Enquiries",0,16.97,16.97,342.13,0,null,"Answered Question; DEC; Tree Protection Order TPO; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-27T15:59:37","Council tax",0,176.06,176.06,272.49,0,null,"Arrears query; Council Tax"]
["2024-03-27T16:00:10","Benefits",2.2999999999999998,0,0,215.76,0,71.328999999999994]
["2024-03-27T16:00:31","General Enquiries",3.1,0,0,311.7,0,119.59099999999999]
["2024-03-27T16:00:48","Council tax",0,167.45,167.45,385.67,0,null,"Council Tax"]
["2024-03-27T16:00:53","General Enquiries",0,129.41,129.41,57.69,0,null,"Answered Question; BEN; Account Enquiry; End call"]
["2024-03-27T16:00:53","General Enquiries",8.4,0,0,133.77000000000001,0,317.31]
["2024-03-27T16:01:16","Council tax",13.3,0,0,672.44,0,119.90600000000001]
["2024-03-27T16:01:20","Council tax",0,227.94,227.94,1062.47,0,null,"Council Tax"]
["2024-03-27T16:01:22","General Enquiries",15.8,0,0,342.05,0,119.373]
["2024-03-27T16:02:38","General Enquiries",0,157.41,157.41,122.52,0]
["2024-03-27T16:03:15","General Enquiries",0,184.11,184.11,131.31,0,null,"Directed to third party; Cambridge County Council; GEN; General; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-27T16:03:34","Council tax",0,294.44,294.44,66.11,0,null,"Council Tax"]
["2024-03-27T16:03:43","Council tax",0,257.5,257.5,544.54999999999995,0,null,"Council Tax; ct query"]
["2024-03-27T16:03:48","General Enquiries",0,56.13,56.13,0,0]
["2024-03-27T16:04:16","Council tax",2.2999999999999998,0,0,272.44,0,159.78100000000001]
["2024-03-27T16:04:18","General Enquiries",0,215.44,215.44,450.72,0,null,"Answered Question; ENV; Missed Bins Eform; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-27T16:04:44","Council tax",0,0.41,0.41,0,0]
["2024-03-27T16:04:50","Council tax",0,265.2,265.2,39.94,0,null,"Account query; Council Tax"]
["2024-03-27T16:04:59","General Enquiries",2.1,0,0,57.69,0,54.03]
["2024-03-27T16:05:04","Payment Line",0,171.81,171.81,364.61,0,null,"Answered Question; REN; Payment; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-27T16:06:03","Council tax",8.9,0,0,385.69,0,184.23500000000001]
["2024-03-27T16:06:51","Council tax",41.4,0,0,1062.4100000000001,0,496.358]
["2024-03-27T16:06:54","General Enquiries",1.7,0,0,122.53,0,120.03100000000001]
["2024-03-27T16:07:07","General Enquiries",0,307.69,307.69,383.73,0,null,"Answered Question; BEN; Account Enquiry; End call"]
["2024-03-27T16:07:22","Rents",0,228.06,228.06,114.56,0,null,"Account query; Rents"]
["2024-03-27T16:07:48","Payment Line",19.100000000000001,0,0,364.38,0,119.78100000000001]
["2024-03-27T16:08:35","General Enquiries",6.4,0,0,131.33000000000001,0,345.57900000000001]
["2024-03-27T16:09:20","General Enquiries",13.3,0,0,450.67,0,27.469000000000001]
["2024-03-27T16:10:07","Council tax",0,130,130,483.95,0,null,"Council Tax; moving form"]
["2024-03-27T16:10:11","Council tax",6.9,0,0,544.55999999999995,0,346.74200000000002]
["2024-03-27T16:11:00","Council tax",3.8,0,0,66.09,0,120.39100000000001]
["2024-03-27T16:11:32","Council tax",4.3,0,0,39.979999999999997,0,27.795999999999999]
["2024-03-27T16:12:45","Rents",3.2,0,0,114.48,0,27.25]
["2024-03-27T16:12:55","General Enquiries",0,37.47,37.47,68.81,4.84,null,"; REN; Account Enquiry; End call; Good, no disruption and clear sound; Answered Question; No Digital Assistance"]
["2024-03-27T16:14:12","General Enquiries",2.1,0,0,383.75,0,507.37700000000001]
["2024-03-27T16:14:42","Council tax",9.5,0,0,483.98,0,119.89700000000001]
["2024-03-27T16:15:11","General Enquiries",1.6,0,0,68.75,4.84,88.173000000000002]
["2024-03-27T16:16:47","Council tax",0,17.84,17.84,747.14,0,null,"Council Tax; CTAX - DD query - Direct Debit Set Up"]
["2024-03-27T16:17:17","Electoral Services",0,6.26,6.26,119.73,0]
["2024-03-27T16:17:30","Council tax",0,32.78,32.78,749.17,0,null,"Council Tax; Summons "]
["2024-03-27T16:19:09","Electoral Services",5.2,0,0,119.75,0,120.283]
["2024-03-27T16:19:10","Council tax",17.100000000000001,0,0,747.05,0,13.64]
["2024-03-27T16:19:54","Council tax",20.399999999999999,0,0,0,0]
["2024-03-27T16:20:15","Council tax",10.8,0,0,749.16,0,119.282]
["2024-03-27T16:21:12","General Enquiries",0,8.67,8.67,230.89,0,null,"Answered Question; REV; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-27T16:22:25","General Enquiries",0,4.3899999999999997,4.3899999999999997,184.5,0,null,"; ENV; Other; End call; Good, no disruption and clear sound; Assisted customer to complete a form; No Digital Assistance"]
["2024-03-27T16:22:40","General Enquiries",7.9,0,0,230.84,0,229.19200000000001]
["2024-03-27T16:24:06","General Enquiries",3.8,0,0,184.48,0,31.765999999999998]
["2024-03-27T16:24:08","Council tax",0,6.86,6.86,212.61,0,null,"Council Tax; ct query"]
["2024-03-27T16:24:38","Council tax",0,12.05,12.05,206.41,0,null,"Council Tax; moving form"]
["2024-03-27T16:25:28","Council tax",0,7.89,7.89,150.88,0,null,"SPD; Council Tax"]
["2024-03-27T16:25:35","Housing advice and Homelessness",0,8.36,8.36,258.23,0,null,"Answered Question; HOU; Housing Advice and Homelink; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-27T16:26:35","Council tax",6,0,0,212.61,0,31.390999999999998]
["2024-03-27T16:27:15","Council tax",11.1,0,0,206.36,0,66.343999999999994]
["2024-03-27T16:27:34","Housing advice and Homelessness",7.3,0,0,258.17,0,17.282]
["2024-03-27T16:27:50","Council tax",7.1,0,0,150.84,0,14.984]
["2024-03-27T16:28:32","Council tax",0,16.3,16.3,30.8,0,null,"Council Tax"]
["2024-03-27T16:31:26","Council tax",15.5,0,0,30.77,0,11.266]
["2024-03-27T16:33:20","Council tax",0,15.19,15.19,243.95,0,null,"Council Tax; CTAX - Bill Query - General Enquiry"]
["2024-03-27T16:33:25","Benefits",0,78.48,78.48,233.61,262.38,null,"Council Tax; Recoveries call back"]
["2024-03-27T16:34:38","Benefits",60,0,0,0,0]
["2024-03-27T16:35:10","Council tax",0,55.16,55.16,78.94,0,null,"Council Tax"]
["2024-03-27T16:35:39","Benefits",16.8,0,0,233.45,262.56,417.77300000000002]
["2024-03-27T16:35:46","Council tax",14.5,0,0,243.92,0,119.86]
["2024-03-27T16:36:27","General Enquiries",0,10.33,10.33,271.36,0,null,"Answered Question; REV; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-27T16:37:03","General Enquiries",0,15.34,15.34,353.7,0,null,"Answered Question; NNDR; Directed to website; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-27T16:37:05","General Enquiries",0,6.38,6.38,145.27000000000001,0,null,"Answered Question; BEN; Account Enquiry; End call"]
["2024-03-27T16:38:04","Council tax",54.4,0,0,78.89,0,119.361]
["2024-03-27T16:38:45","General Enquiries",14,0,0,353.64,0,119.925]
["2024-03-27T16:38:54","General Enquiries",9.4,0,0,271.36,0,198.20699999999999]
["2024-03-27T16:39:24","Housing advice and Homelessness",0,327.31,327.31,0,0]
["2024-03-27T16:39:34","General Enquiries",5.6,0,0,145.28,0,31.937999999999999]
["2024-03-27T16:39:40","Council tax",0,34.200000000000003,34.200000000000003,374.05,0,null,"Benefits"]
["2024-03-27T16:39:55","Council tax",0,217.97,217.97,446.61,0,null,"Council Tax"]
["2024-03-27T16:42:06","Council tax",2.2000000000000002,0,0,0,0]
["2024-03-27T16:42:17","Housing advice and Homelessness",60,0,0,0,0]
["2024-03-27T16:42:37","Council tax",2,0,0,374.06,0,62.142000000000003]
["2024-03-27T16:43:18","Council tax",60,0,0,0,0]
["2024-03-27T16:43:22","General Enquiries",0,123.03,123.03,205.22,0,null,"Answered Question; REV; Other; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-27T16:43:24","Council tax",0,156.59,156.59,455.48,0,null,"Council Tax; CTAX - Bill Query - General Enquiry"]
["2024-03-27T16:44:19","Council tax",0,197.14,197.14,102.38,0,null,"Council Tax"]
["2024-03-27T16:44:19","Housing advice and Homelessness",60,0,0,0,0]
["2024-03-27T16:45:20","Council tax",43.5,0,0,446.61,0,119.70399999999999]
["2024-03-27T16:46:12","Electoral Services",0,213.42,213.42,153.80000000000001,0,null,"Answered Question; Register to vote; ELE; Other; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-27T16:46:13","Council tax",0,199.01,199.01,156.59,0,null,"Council Tax; contact form"]
["2024-03-27T16:46:54","General Enquiries",10.8,0,0,205.16,0,119.735]
["2024-03-27T16:47:28","Council tax",21.4,0,0,455.41,0,119.878]
["2024-03-27T16:49:56","Council tax",1.8,0,0,102.41,0,11.561999999999999]
["2024-03-27T16:50:52","Council tax",0,16.45,16.45,70.67,0,null,"Council Tax"]
["2024-03-27T16:51:10","Electoral Services",9.5,0,0,153.80000000000001,0,119.876]
["2024-03-27T16:51:39","Council tax",5.5,0,0,156.58000000000001,0,124.376]
["2024-03-27T16:53:12","Council tax",15.8,0,0,70.64,0,119.95399999999999]
["2024-03-27T16:53:13","Council tax",0,68.27,68.27,316.48,0,null,"Council Tax"]
["2024-03-27T16:55:37","Council tax",60,0,0,0,0]
["2024-03-27T16:56:18","Rents",0,40.130000000000003,40.130000000000003,320.69,155.36000000000001,null,"Rents"]
["2024-03-27T16:56:38","Council tax",6.2,0,0,316.42,0,295.053]
["2024-03-27T16:57:31","Council tax",0,8.66,8.66,817.14,0,null,"Council Tax; CTAX - Bill Query - General Enquiry"]
["2024-03-27T16:57:58","Rents",39.4,0,0,320.61,155.38,119.751]
["2024-03-27T16:59:44","Council tax",7.9,0,0,817,0,119.346]
["2024-03-27T17:01:14","Council tax",0,20.83,20.83,372.05,195.44,null,"Council Tax"]
["2024-03-27T17:04:06","Council tax",20,0,0,371.83,195.66,119.486]
["2024-03-27T17:04:32","General Enquiries",0,12.91,12.91,222.14,0,null,"Answered Question; REV; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-27T17:06:19","General Enquiries",11.8,0,0,222.06,0,46.578000000000003]
["2024-03-27T17:11:25","Council tax",0,11.22,11.22,375.99,0,null,"Council Tax"]
["2024-03-27T17:13:44","Council tax",10.199999999999999,0,0,375.97,0,120.111]
["2024-03-27T17:25:51","General Enquiries",0,51.94,51.94,0,0]
["2024-03-27T17:26:40","Waste & Recycling",0,15.92,25.45,116.23,2.66,null,"Transferred to Correct Queue ; ENV; Wanted Information about the Service; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-27T17:27:52","General Enquiries",51.3,0,0,0,0]
["2024-03-27T17:28:38","General Enquiries",14.7,0,0,22.64,3.03,119.946]
["2024-03-27T17:29:21","Waste & Recycling",8.5,0,0,93.33,0,82.647999999999996]
["2024-03-27T17:43:27","General Enquiries",0,9.08,9.08,618.91,0,null,"Answered Question; REV; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-27T17:45:43","General Enquiries",8.1,0,0,618.89,0,120.393]
["2024-03-27T18:55:21","Payment Line",0,313.66000000000003,313.66000000000003,0,0]
["2024-03-28T08:00:17","Rents",0,17.329999999999998,35.03,267.2,7.59,null,"Council Tax; Rents; CT and rents payment"]
["2024-03-28T08:01:56","Homelink",15.9,0,0,9.08,7.94,119.44]
["2024-03-28T08:02:31","Rents",17,0,0,257.91000000000003,0,171.65700000000001]
["2024-03-28T08:04:09","Council tax",0,33.5,49.77,255.45,0,null,"Council Tax; discounts"]
["2024-03-28T08:07:02","Council tax",32.700000000000003,0,0,42.84,0]
["2024-03-28T08:08:19","Council tax",15.2,0,0,195.8,0,46.436999999999998]
["2024-03-28T08:09:36","Council tax",0,27.8,27.8,205.42,0,null,"Council Tax; payment made"]
["2024-03-28T08:11:59","Council tax",26.9,0,0,205.44,0,100.01]
["2024-03-28T08:12:03","General Enquiries",0,13.41,13.41,96.89,0]
["2024-03-28T08:13:16","General Enquiries",12.7,0,0,96.81,0,119.495]
["2024-03-28T08:17:57","General Enquiries",0,6.45,6.45,0,0]
["2024-03-28T08:18:43","General Enquiries",5.9,0,0,0,0]
["2024-03-28T08:23:17","Council tax",0,11.31,11.31,169.56,79.81,null,"Account query; Council Tax"]
["2024-03-28T08:25:40","Council tax",10.5,0,0,169.39,80.02,62.487000000000002]
["2024-03-28T08:26:29","Council tax",0,46.48,46.48,132.16999999999999,0,null,"Council Tax; ct query"]
["2024-03-28T08:27:24","Council tax",45.3,0,0,132.16999999999999,0,262.81700000000001]
["2024-03-28T08:27:59","General Enquiries",0,30.33,30.33,332.28,156.80000000000001,null,"Answered Question; HOU; Account Enquiry; End call; Good, no disruption and clear sound"]
["2024-03-28T08:28:49","Rents",0,21.69,21.69,155.08000000000001,0]
["2024-03-28T08:29:10","Council tax",0,15.78,15.78,290.42,343.2,null,"Council Tax; BO will contact in regards to info "]
["2024-03-28T08:29:22","General Enquiries",28.8,0,0,331.31,157.66999999999999,21.125]
["2024-03-28T08:30:26","Rents",3.9,0,0,0,0]
["2024-03-28T08:30:28","General Enquiries",0,26.66,26.66,374.44,0,null,"Answered Question; REV; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-28T08:30:31","Rents",16,0,0,155.08000000000001,0,119.798]
["2024-03-28T08:30:42","Council tax",15.1,0,0,290.26,343.39,119.815]
["2024-03-28T08:31:48","General Enquiries",25.9,0,0,374.42,0,119.76900000000001]
["2024-03-28T08:34:58","Council tax",0,14.22,14.22,479.08,0]
["2024-03-28T08:37:17","Council tax",12.8,0,0,479.09,0,120.173]
["2024-03-28T08:38:02","General Enquiries",0,12.64,12.64,745.33,0,null,"; REV; Account Enquiry; End call; Good, no disruption and clear sound; Assisted customer to complete a form; No Digital Assistance"]
["2024-03-28T08:40:18","General Enquiries",12,0,0,745.38,0,36.161999999999999]
["2024-03-28T08:41:08","General Enquiries",0,13.59,13.59,48.61,0,null,"Answered Question; HOU; Repairs; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-28T08:41:49","Council tax",0,30.13,30.13,98.42,0,null,"Council Tax"]
["2024-03-28T08:41:57","Council tax",0,22.09,22.09,149.69999999999999,0,null,"Council Tax; Advised to go online and compete move form"]
["2024-03-28T08:42:51","Council tax",0,34.909999999999997,63.77,186.63,2.78,null,"Council Tax; moving form"]
["2024-03-28T08:43:07","General Enquiries",12.6,0,0,48.55,0,165.37799999999999]
["2024-03-28T08:44:15","Council tax",29.3,0,0,98.38,0,119.86]
["2024-03-28T08:44:18","Council tax",21.2,0,0,149.66,0,120.11]
["2024-03-28T08:45:23","General Enquiries",33.6,0,0,27.45,3.02,14.593999999999999]
["2024-03-28T08:46:02","Council tax",0,12.23,12.23,320.19,0,null,"Council Tax; ct payment"]
["2024-03-28T08:46:19","Electoral Services",0,21.67,21.67,159.91,0,null,"Answered Question; Directed to third party; ELE; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-28T08:46:29","Council tax",28,0,0,159.05000000000001,0,119.455]
["2024-03-28T08:47:38","Council tax",0,23.59,23.59,257.22000000000003,0,null,"Council Tax; payment "]
["2024-03-28T08:47:57","Electoral Services",20.8,0,0,159.86000000000001,0,119.533]
["2024-03-28T08:48:27","Council tax",11.3,0,0,320.17,0,285.37400000000002]
["2024-03-28T08:49:59","Council tax",22.9,0,0,257.17,0,120.371]
["2024-03-28T08:50:38","Electoral Services",0,17.23,17.23,82.09,0,null,"Answered Question; ELE; Wanted Information about the Service; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-28T08:52:16","Electoral Services",16.2,0,0,82.05,0,21.594999999999999]
["2024-03-28T08:54:13","Council tax",0,9.14,9.14,178.19,0,null,"Account query; Council Tax"]
["2024-03-28T08:56:37","Council tax",8.4,0,0,178.22,0,27.094000000000001]
["2024-03-28T08:57:58","Council tax",0,9.09,9.09,2013.7,0,null,"Council Tax; CTAX - Payment - Made payment "]
["2024-03-28T08:58:26","Council tax",0,26.22,26.22,736.76,0,null,"Council Tax; account query"]
["2024-03-28T08:59:31","Council tax",25.5,0,0,736.7,0,120.111]
["2024-03-28T09:00:21","Council tax",7.9,0,0,2013.64,0,120.047]
["2024-03-28T09:00:22","Housing advice and Homelessness",0,77.08,77.08,238.48,0,null,"Answered Question; BEN; Account Enquiry; End call"]
["2024-03-28T09:00:39","General Enquiries",0,10.23,10.23,550.78,0,null,"Answered Question; REV; Bill Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-28T09:01:16","Electoral Services",0,11.45,11.45,72.33,0,null,"Answered Question; ELE; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-28T09:01:22","Environmental Health",0,8.9700000000000006,8.9700000000000006,123.33,0,null,"Answered Question; Directed to third party; ENV; Food hygiene and quality; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-28T09:01:51","Housing advice and Homelessness",59.8,0,0,0,0]
["2024-03-28T09:02:08","Business Rates",0,19.53,44.36,238.14,2.41,null,"NNDR"]
["2024-03-28T09:02:20","General Enquiries",9.4,0,0,550.75,0,119.54900000000001]
["2024-03-28T09:02:52","Housing advice and Homelessness",15.4,0,0,238.45,0,885.43499999999995]
["2024-03-28T09:02:53","Electoral Services",10.7,0,0,72.28,0,14.875]
["2024-03-28T09:03:10","Homelink",0,59.53,59.53,34.450000000000003,0,null,"Answered Question; HOU; Housing Advice and Homelink; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-28T09:03:23","Environmental Health",8,0,0,123.28,0,119.61199999999999]
["2024-03-28T09:03:29","Homelink",58.6,0,0,34.450000000000003,0,250.28800000000001]
["2024-03-28T09:04:07","General Enquiries",17.7,0,0,42.08,2.88,119.63]
["2024-03-28T09:05:12","Business Rates",23.7,0,0,195.84,0,14.782]
["2024-03-28T09:05:45","Licensing",0,36.130000000000003,36.130000000000003,215.11,0,null,"Taxi Driver License; New license; New enquiry; No Digital Assistence ; Escalated via email to back-office ; Data Entry Error Corrected"]
["2024-03-28T09:05:52","Benefits",0,14.05,14.05,737.19,376.16,null,"Claim query; Council Tax; Benefits; Rents"]
["2024-03-28T09:06:48","Council tax",0,14.03,22.89,276.3,3.2,null,"Transferred to Correct Queue ; REV; Account Enquiry; End call; Good, no disruption and clear sound"]
["2024-03-28T09:07:46","Licensing",25.4,0,0,0,0]
["2024-03-28T09:07:55","Benefits",13.4,0,0,737,376.3,306.673]
["2024-03-28T09:08:10","General Enquiries",0,14.88,14.88,261.86,0,null,"Answered Question; GEN; Chasing Previous Request or Application; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-28T09:08:12","Licensing",9,0,0,215.13,0,128.143]
["2024-03-28T09:08:39","Council tax",0,16.5,16.5,208.38,0,null,"Council Tax"]
["2024-03-28T09:08:44","General Enquiries",0,5.17,5.17,72.45,0,null,"Answered Question; GEN; Other; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-28T09:09:10","General Enquiries",13.2,0,0,15.19,3.56,175.92400000000001]
["2024-03-28T09:09:44","Council tax",8.1999999999999993,0,0,260.97000000000003,0,119.708]
["2024-03-28T09:09:58","Rents",0,87.44,87.44,191.11,83.86,null,"Rents; rent payment"]
["2024-03-28T09:10:04","Council tax",0,93.27,93.27,93.23,0,null,"Council Tax; account query"]
["2024-03-28T09:10:08","General Enquiries",14,0,0,261.75,0,119.923]
["2024-03-28T09:10:33","General Enquiries",4.2,0,0,72.45,0,66.844999999999999]
["2024-03-28T09:11:02","Council tax",15.6,0,0,208.34,0,119.61]
["2024-03-28T09:12:58","Rents",6.2,0,0,190.83,84.16,208.31399999999999]
["2024-03-28T09:13:40","Council tax",17.8,0,0,93.11,0,14.843]
["2024-03-28T09:14:17","General Enquiries",0,19.36,19.36,124.45,0,null,"Answered Question; New bill; REV; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-28T09:14:37","Council tax",0,9.09,9.09,200.75,0]
["2024-03-28T09:15:18","General Enquiries",0,128.22,128.22,0,0]
["2024-03-28T09:15:58","Benefits",0,25.72,25.72,304.05,0,null,"Benefits; Check balance "]
["2024-03-28T09:16:16","Payment Line",0,25.86,25.86,432.51,0,null,"Answered Question; REN; Payment; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-28T09:16:27","Payment Line",25.2,0,0,432.44,0,70.641000000000005]
["2024-03-28T09:16:30","Council tax",0,70.73,70.73,184.99,0,null,"Council Tax; not recived bill yet"]
["2024-03-28T09:16:32","General Enquiries",0,30.17,30.17,77.36,0,null,"Answered Question; ENV; Refuse and Recycling Specific Advice; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-28T09:16:32","General Enquiries",18.7,0,0,124.47,0,301.28300000000002]
["2024-03-28T09:17:02","Council tax",8.3000000000000007,0,0,200.75,0,119.563]
["2024-03-28T09:17:07","Council tax",0,108.09,108.09,196.28,0,null,"Council Tax; ct query"]
["2024-03-28T09:17:15","General Enquiries",60,0,0,0,0]
["2024-03-28T09:17:46","General Enquiries",0,119.61,119.61,188.81,0,null,"Answered Question; BEN; Account Enquiry; End call"]
["2024-03-28T09:18:13","General Enquiries",28.9,0,0,77.36,0,20.234999999999999]
["2024-03-28T09:18:17","Benefits",25,0,0,304,0,259.06400000000002]
["2024-03-28T09:19:02","Council tax",0,76.3,76.3,409.25,0]
["2024-03-28T09:20:20","Council tax",6.8,0,0,184.91,0,27.907]
["2024-03-28T09:20:59","Summons & Recoveries",0,66.52,66.52,195.52,0,null,"Council Tax; Summons"]
["2024-03-28T09:21:03","Council tax",0,44.66,44.66,240.92,204.7,null,"Council Tax"]
["2024-03-28T09:21:08","Council tax",8.4,0,0,196.3,0,156.172]
["2024-03-28T09:21:12","Rents",0,47.83,47.83,312.63,0,null,"Rents; account query"]
["2024-03-28T09:21:52","General Enquiries",7.3,0,0,188.83,0,9.1720000000000006]
["2024-03-28T09:22:31","Council tax",7,0,0,409.3,0,120.03100000000001]
["2024-03-28T09:22:59","General Enquiries",0,20.36,20.36,170.76,0,null,"Answered Question; REN; Payment; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-28T09:23:32","Rents",6,0,0,312.58,0,119.89]
["2024-03-28T09:23:58","Summons & Recoveries",9.6999999999999993,0,0,195.48,0,296.90800000000002]
["2024-03-28T09:24:02","Council tax",2.9,0,0,240.48,205.03,119.89100000000001]
["2024-03-28T09:24:21","Council tax",0,7.75,7.75,98.08,0,null,"Council Tax; ct query"]
["2024-03-28T09:25:16","General Enquiries",6.3,0,0,170.7,0,115.251]
["2024-03-28T09:25:29","General Enquiries",0,20.73,20.73,194.55,0,null,"Answered Question; BEN; Account Enquiry; End call"]
["2024-03-28T09:26:00","General Enquiries",0,7.75,7.75,0,0]
["2024-03-28T09:26:10","Council tax",0,160.88,160.88,145.63999999999999,0,null,"Council Tax"]
["2024-03-28T09:26:18","Council tax",0,176.34,176.34,413.25,0,null,"Council Tax; refund"]
["2024-03-28T09:26:49","General Enquiries",0,10.029999999999999,10.029999999999999,250.2,0,null,"Raised a back-office task; GEN; Other; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-28T09:27:03","General Enquiries",19.899999999999999,0,0,194.51,0,43.734000000000002]
["2024-03-28T09:27:10","Council tax",6.5,0,0,98.11,0,72.375]
["2024-03-28T09:28:06","General Enquiries",9.1,0,0,250.16,0,349.89299999999997]
["2024-03-28T09:28:23","General Enquiries",0,92.36,92.36,132.56,0]
["2024-03-28T09:28:43","Council tax",0,44.31,44.31,102.17,0,null,"Account query; Council Tax"]
["2024-03-28T09:29:19","Council tax",0,45.84,45.84,151.05000000000001,342.92,null,"Council Tax; New bill"]
["2024-03-28T09:30:53","Council tax",18.2,0,0,413.3,0,78.906999999999996]
["2024-03-28T09:30:58","Council tax",0,17.329999999999998,106.12,1315.72,3.8,null,"Account query; Council Tax"]
["2024-03-28T09:31:23","Council tax",3.4,0,0,145.66,0,68.438000000000002]
["2024-03-28T09:31:26","General Enquiries",0,33.31,33.31,428.81,0,null,"Answered Question; GEN; General; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-28T09:31:28","General Enquiries",7.4,0,0,132.5,0,119.47]
["2024-03-28T09:31:49","Council tax",1.3,0,0,102.14,0,68.891000000000005]
["2024-03-28T09:32:05","Council tax",0,98.88,98.88,537.41999999999996,0,null,"Council Tax; CTAX - Bill Query - General Enquiry"]
["2024-03-28T09:32:16","Licensing",0,116.58,116.58,166.23,27.53]
["2024-03-28T09:32:21","Council tax",5.8,0,0,150.88,343.13,394.70800000000003]
["2024-03-28T09:32:22","General Enquiries",0,62.59,62.59,45.3,0,null,"Answered Question; BEN; Account Enquiry; End call"]
["2024-03-28T09:32:39","General Enquiries",16.2,0,0,15.12,4.1399999999999997,120.157]
["2024-03-28T09:33:26","Council tax",0,332.92,332.92,545,0,null,"Council Tax"]
["2024-03-28T09:33:28","Development control (aka Planning)",0,34.630000000000003,473.88,342.41,9.17,null,"Answered Question; DEC; Payment; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-28T09:33:32","General Enquiries",8,0,0,428.75,0,119.688]
["2024-03-28T09:33:36","Rents",0,184.91,184.91,300.33,0,null,"Council Tax; Rents; payment"]
["2024-03-28T09:33:46","Council tax",0,58.3,58.3,408.8,0,null,"Council Tax"]
["2024-03-28T09:34:43","Council tax",1.6,0,0,1300.5,0,538.58299999999997]
["2024-03-28T09:35:01","General Enquiries",2.6,0,0,45.34,0,14.516]
["2024-03-28T09:35:15","Licensing",3.4,0,0,0,0]
["2024-03-28T09:35:20","General Enquiries",3.9,0,0,22.06,9.5,194.93799999999999]
["2024-03-28T09:35:49","Rents",0,420.5,420.5,269.05,0,null,"Rents; account query"]
["2024-03-28T09:35:49","Licensing",17.399999999999999,0,0,165.95,27.81,119.657]
["2024-03-28T09:36:04","Council tax",4.7,0,0,537.30999999999995,0,119.611]
["2024-03-28T09:36:04","Council tax",2.5,0,0,408.7,0,57.173000000000002]
["2024-03-28T09:37:13","General Enquiries",0,25.83,25.83,181.55,0,null,"Answered Question; HOU; Account Enquiry; End call; Good, no disruption and clear sound"]
["2024-03-28T09:38:16","Rents",2.4,0,0,300.19,0,224.55]
["2024-03-28T09:38:57","Housing Services",0,173.03,173.03,125.98,0,null,"Answered Question; HOU; Account Enquiry; End call; Good, no disruption and clear sound"]
["2024-03-28T09:39:04","Electoral Services",0,199.33,199.33,220.95,211.99,null,"Answered Question; BEN; Account Enquiry; End call"]
["2024-03-28T09:39:12","Development control (aka Planning)",3.5,0,0,0,0]
["2024-03-28T09:39:16","General Enquiries",2.2000000000000002,0,0,181.47,0,60.563000000000002]
["2024-03-28T09:40:47","General Enquiries",0,178.64,178.64,743.76,0,null,"Answered Question; REN; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-28T09:41:21","Council tax",2.7,0,0,544.97,0,90.844999999999999]
["2024-03-28T09:41:27","Electoral Services",0,153.66,153.66,105.34,0,null,"Answered Question; ELE; Account Enquiry; End call; Good, no disruption and clear sound"]
["2024-03-28T09:42:49","Development control (aka Planning)",26.2,0,0,320.16000000000003,0,42.546999999999997]
["2024-03-28T09:43:21","Housing Services",3.8,0,0,125.95,0,13.313000000000001]
["2024-03-28T09:43:24","Council tax",0,54.66,54.66,263.63,0,null,"Council Tax; ct query"]
["2024-03-28T09:43:25","Rents",5.8,0,0,269.02,0,79.484999999999999]
["2024-03-28T09:43:54","Electoral Services",2.2999999999999998,0,0,220.53,212.36,25.609000000000002]
["2024-03-28T09:44:09","Waste & Recycling",0,63.98,169.52,79.39,1.55,null,"Domestic/householder enquiry; Caddy Bags; New enquiry; No Digital Assistance; Helped Navigation the website; Information Provided; Directed to website for information.; no further admin"]
["2024-03-28T09:44:51","General Enquiries",0,48.81,48.81,317.3,238.47,null,"Raised a back-office task; REN; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-28T09:45:11","General Enquiries",15.3,0,0,743.69,0,119.767]
["2024-03-28T09:45:46","Electoral Services",4.0999999999999996,0,0,105.36,0,120.07899999999999]
["2024-03-28T09:46:15","Council tax",12.7,0,0,263.66000000000003,0,125.298]
["2024-03-28T09:47:05","General Enquiries",9.3000000000000007,0,0,24.7,1.78,119.735]
["2024-03-28T09:47:17","General Enquiries",3.4,0,0,317.02999999999997,238.67,388.28399999999999]
["2024-03-28T09:47:50","Electoral Services",0,8.61,32.47,108.67,5.86,null,"Raised a back-office task; ELE; Account Enquiry; End call; Good, no disruption and clear sound"]
["2024-03-28T09:48:18","Environmental Health",0,5.14,46.28,239.45,2.44,null,"Answered Question; BEN; Account Enquiry; End call"]
["2024-03-28T09:49:17","Waste & Recycling",9.6999999999999993,0,0,54.56,0,119.782]
["2024-03-28T09:49:54","General Enquiries",7.8,0,0,14.67,6.14,119.736]
["2024-03-28T09:50:09","Council tax",0,55.42,55.42,186.34,0,null,"Council Tax; refund"]
["2024-03-28T09:50:24","Electoral Services",22.8,0,0,93.86,0,120.111]
["2024-03-28T09:50:26","General Enquiries",4.0999999999999996,0,0,23.19,2.77,120.376]
["2024-03-28T09:50:33","Council tax",0,12.28,12.28,828.44,237.2,null,"Council Tax; account query"]
["2024-03-28T09:51:24","Council tax",0,4.55,4.55,150.63,0,null,"Council Tax; CTAX - Bill Query - General Enquiry"]
["2024-03-28T09:51:35","Environmental Health",2.8,0,0,216.02,0,56.673000000000002]
["2024-03-28T09:52:08","General Enquiries",0,13.11,13.11,330.67,116.92,null,"Answered Question; ENV; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-28T09:52:25","Council tax",18.3,0,0,186.31,0,119.502]
["2024-03-28T09:52:53","Council tax",11.2,0,0,828.13,237.42,119.57899999999999]
["2024-03-28T09:53:04","Summons & Recoveries",0,53.81,53.81,320.83,0,null,"Rents"]
["2024-03-28T09:53:49","General Enquiries",12.3,0,0,330.48,117.13,75.421999999999997]
["2024-03-28T09:53:52","Council tax",3.7,0,0,150.53,0,120.126]
["2024-03-28T09:55:17","General Enquiries",0,7.95,7.95,0,23.58,null,"Answered Question; GEN; Account Enquiry; Answered questions; Good, no disruption and clear sound"]
["2024-03-28T09:55:35","Benefits",0,8.27,8.27,163.41,0,null,"Benefits; Benefits"]
["2024-03-28T09:55:37","Council tax",0,88.27,88.27,128.30000000000001,0,null,"Council Tax; account query"]
["2024-03-28T09:56:12","Summons & Recoveries",2.1,0,0,320.77999999999997,0,6.4690000000000003]
["2024-03-28T09:56:22","Housing Services",0,5.2,151.22,222.41,1.76,null,"Answered Question; BEN; Account Enquiry; End call"]
["2024-03-28T09:56:59","General Enquiries",6.6,0,0,1.28,22.14,119.736]
["2024-03-28T09:57:00","General Enquiries",0,55.98,55.98,104.33,0,null,"Answered Question; DEC; Account Enquiry; End call; Good, no disruption and clear sound"]
["2024-03-28T09:57:11","Council tax",0,107.36,107.36,554.70000000000005,0,null,"Council Tax; CTAX - Bill Query - General Enquiry"]
["2024-03-28T09:57:56","General Enquiries",0,160.34,160.34,0,49.17,null,"Answered Question; GEN; Account Enquiry; Answered questions; Good, no disruption and clear sound"]
["2024-03-28T09:58:07","Benefits",7,0,0,163.30000000000001,0,120.376]
["2024-03-28T09:58:27","General Enquiries",4,0,0,43.81,2.19,119.767]
["2024-03-28T09:58:38","General Enquiries",0,150.19999999999999,150.19999999999999,121.77,0,null,"Answered Question; REV; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-28T09:59:31","General Enquiries",25.8,0,0,104.3,0,20.140999999999998]
["2024-03-28T09:59:51","Council tax",7.8,0,0,128.31,0,120.313]
["2024-03-28T10:00:33","Council tax",0,35.880000000000003,35.880000000000003,196.56,0,null,"Council Tax; Change to details"]
["2024-03-28T10:00:42","Payment Line",0,144.47,144.47,46.92,0,null,"Answered Question; Directed to website for information; REV; Change of Address; End call; Good, no disruption and clear sound; Helped Navigating the website"]
["2024-03-28T10:01:17","Council tax",3,0,0,554.66,0,6.516]
["2024-03-28T10:01:42","Housing Services",1.8,0,0,178.3,0,30.001000000000001]
["2024-03-28T10:01:54","General Enquiries",0,6.13,6.13,467.64,0,null,"Answered Question; Directed to complete online form; Directed to website for information; GEN; Other; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-28T10:02:02","General Enquiries",14.6,0,0,1.05,47.88,98.813999999999993]
["2024-03-28T10:02:25","General Enquiries",0,14.91,14.91,96.11,0,null,"Answered Question; REV; Account Enquiry; End call; Good, no disruption and clear sound; Helped Navigating the website"]
["2024-03-28T10:02:47","General Enquiries",1.8,0,0,121.7,0,28.797000000000001]
["2024-03-28T10:02:59","Payment Line",18.3,0,0,46.94,0,119.51600000000001]
["2024-03-28T10:03:04","Homelink",0,37.549999999999997,37.549999999999997,186.55,0,null,"Answered Question; HOU; Account Enquiry; End call; Good, no disruption and clear sound"]
["2024-03-28T10:03:05","Council tax",9.4,0,0,196.55,0,50.515999999999998]
["2024-03-28T10:03:35","General Enquiries",5.0999999999999996,0,0,467.59,0,136.422]
["2024-03-28T10:04:09","General Enquiries",11.5,0,0,96.09,0,119.751]
["2024-03-28T10:04:48","Homelink",26,0,0,186.47,0,119.86]
["2024-03-28T10:05:18","General Enquiries",0,19.11,19.11,1038.8599999999999,292.26]
["2024-03-28T10:06:06","Rents",0,28.3,28.3,270.13,0,null,"Rents; garage rent query"]
["2024-03-28T10:07:15","Summons & Recoveries",0,13.58,13.58,238.63,0,null,"Council Tax; Summons"]
["2024-03-28T10:07:48","General Enquiries",18.3,0,0,1038.6199999999999,292.47000000000003,120.36]
["2024-03-28T10:08:02","General Enquiries",0,16.86,16.86,134.36000000000001,0,null,"Answered Question; HOU; Lifelines; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-28T10:08:04","Electoral Services",0,6.97,6.97,114.94,0,null,"Answered Question; Raised a back-office task; ELE; Wanted Information about the Service; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-28T10:08:07","Rents",27.4,0,0,270.08999999999997,0,193.12700000000001]
["2024-03-28T10:08:33","Summons & Recoveries",12.8,0,0,238.63,0,79.298000000000002]
["2024-03-28T10:09:38","Electoral Services",5.9,0,0,114.86,0,119.797]
["2024-03-28T10:09:54","General Enquiries",16.2,0,0,134.33000000000001,0,120.267]
["2024-03-28T10:10:37","Rents",0,39.97,39.97,236.81,0,null,"Council Tax; account query"]
["2024-03-28T10:12:51","Rents",10,0,0,236.78,0,9.8130000000000006]
["2024-03-28T10:13:09","Waste & Recycling",0,10.92,24.91,231.56,3.23,null,"Domestic/householder enquiry; Missed bin; New enquiry; Helped filling out an eForm"]
["2024-03-28T10:13:29","Rents",0,17.670000000000002,17.670000000000002,69.38,123.55,null,"Rents"]
["2024-03-28T10:14:25","General Enquiries",0,9.59,9.59,128.27000000000001,0,null,"Answered Question; HOU; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-28T10:14:29","Council tax",0,19.86,28.38,419.97,3.41,null,"Council Tax; spd"]
["2024-03-28T10:15:10","Rents",5.2,0,0,0,0]
["2024-03-28T10:15:16","Rents",10.199999999999999,0,0,70.45,310.06,112.36]
["2024-03-28T10:15:27","General Enquiries",10,0,0,24.8,3.48,106.298]
["2024-03-28T10:15:56","General Enquiries",0,122.97,122.97,148.84,0,null,"Answered Question; HOU; Account Enquiry; End call; Good, no disruption and clear sound"]
["2024-03-28T10:16:07","Waste & Recycling",13.4,0,0,206.66,0,84.14]
["2024-03-28T10:16:11","General Enquiries",18.3,0,0,14.22,3.8,120.327]
["2024-03-28T10:16:24","General Enquiries",8.8000000000000007,0,0,128.30000000000001,0,126]
["2024-03-28T10:16:49","Council tax",7.6,0,0,405.64,0,120.34399999999999]
["2024-03-28T10:17:41","Electoral Services",0,18.66,18.66,0,0]
["2024-03-28T10:18:49","General Enquiries",24.5,0,0,148.81,0,119.188]
["2024-03-28T10:19:34","Rents",0,11.34,11.34,391.38,248.64,null,"Arrears query; Rents"]
["2024-03-28T10:21:12","Rents",10.3,0,0,59.11,248.91,40.750999999999998]
["2024-03-28T10:22:11","Housing Services",0,17.25,17.25,457.33,0,null,"Answered Question; REV; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-28T10:22:57","General Enquiries",0,22.05,22.05,516.86,0,null,"Answered Question; REN; Payment; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-28T10:23:07","Payment Line",0,2.8,2.8,0,0]
["2024-03-28T10:23:18","Payment Line",2.2999999999999998,0,0,0,0]
["2024-03-28T10:23:56","Housing Services",7.3,0,0,0,0]
["2024-03-28T10:24:04","Housing Services",8.6,0,0,457.3,0,300.3]
["2024-03-28T10:24:07","Council tax",0,9.73,9.73,373.91,0,null,"Council Tax; account query"]
["2024-03-28T10:24:27","Council tax",0,6.97,6.97,820.3,0,null,"Account query; Council Tax"]
["2024-03-28T10:24:34","Homelink",0,15.8,15.8,186.86,125.3,null,"Answered Question; Directed to third party; HOU; Housing Advice and Homelink; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-28T10:24:55","General Enquiries",21.2,0,0,516.83000000000004,0,119.642]
["2024-03-28T10:25:46","Homelink",14.7,0,0,186.56,125.52,51.890999999999998]
["2024-03-28T10:26:21","Council tax",9,0,0,373.83,0,10.891]
["2024-03-28T10:26:52","Payment Line",0,20.28,20.28,219.63,0,null,"Assisted customer to complete a form; GEN; Account Enquiry; Answered questions; Good, no disruption and clear sound; Helped filling out an eform"]
["2024-03-28T10:27:04","Payment Line",19.399999999999999,0,0,219.52,0,474.14600000000002]
["2024-03-28T10:27:13","Council tax",2.5,0,0,820.25,0,714.27300000000002]
["2024-03-28T10:27:27","Council tax",0,48.03,48.03,247.38,0,null,"Council Tax; New bill"]
["2024-03-28T10:28:11","Council tax",0,110.31,110.31,818.19,0,null,"Council Tax; levy explianed"]
["2024-03-28T10:28:44","Council tax",0,297.08,297.08,266.75,0,null,"Council Tax; CTAX - Bill Query - General Enquiry"]
["2024-03-28T10:28:59","Council tax",0,283.42,283.42,404.38,33.97,null,"Council Tax; account query"]
["2024-03-28T10:29:32","Environmental Health",0,21.83,251.42,402.33,4.9400000000000004,null,"Answered Question; ENV; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-28T10:30:32","Council tax",3.4,0,0,247.34,0,633.15]
["2024-03-28T10:31:33","General Enquiries",20.8,0,0,69.91,5.34,33.125999999999998]
["2024-03-28T10:32:18","Council tax",9.1,0,0,818.2,0,119.76600000000001]
["2024-03-28T10:33:21","Council tax",0,226.3,226.3,295.94,0,null,"Council Tax; sld prop "]
["2024-03-28T10:33:55","Rents",0,40.770000000000003,421.75,145.78,12.39,null,"Council Tax; Benefits; directed to change of circs form"]
["2024-03-28T10:34:37","Council tax",0,166.66,166.66,0,0]
["2024-03-28T10:35:30","General Enquiries",0,134.25,134.25,148.81,105.44,null,"Answered Question; GEN; Account Enquiry; Answered questions; Good, no disruption and clear sound"]
["2024-03-28T10:35:36","General Enquiries",39.700000000000003,0,0,40.53,12.72,119.532]
["2024-03-28T10:35:53","Council tax",2.1,0,0,266.77,0,120.127]
["2024-03-28T10:35:54","Council tax",6.5,0,0,404.33,33.97,108.922]
["2024-03-28T10:36:09","Council tax",0,259.11,259.11,389.55,508.47,null,"Council Tax; CTAX - Bill Query - General Enquiry"]
["2024-03-28T10:36:51","Environmental Health",8.6999999999999993,0,0,332.38,0,54.984999999999999]
["2024-03-28T10:38:13","Council tax",0,286.49,286.49,500.28,0,null,"Council Tax; Benefits; account query"]
["2024-03-28T10:38:58","Council tax",3.1,0,0,295.83999999999997,0,327.34899999999999]
["2024-03-28T10:39:08","Rents",0,342.11,469.73,345.98,13.61,null,"Rents; payment"]
["2024-03-28T10:39:10","General Enquiries",36.5,0,0,148.44999999999999,105.77,119.83199999999999]
["2024-03-28T10:39:16","Rents",0,376.7,376.7,170.28,0]
["2024-03-28T10:39:50","General Enquiries",0,6.48,6.48,0,0]
["2024-03-28T10:40:53","Council tax",0,277.42,277.42,171.17,0,null,"Council Tax"]
["2024-03-28T10:41:20","General Enquiries",0,286.61,286.61,65.19,0,null,"Answered Question; HOU; Repairs; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-28T10:42:24","Council tax",2.2999999999999998,0,0,2.19,0]
["2024-03-28T10:42:40","Council tax",0,0,0,0,0]
["2024-03-28T10:42:41","Council tax",2.7,0,0,389.28,508.74,119.65600000000001]
["2024-03-28T10:43:01","Council tax",0,157.66,157.66,157.38999999999999,0,null,"Council Tax; move form"]
["2024-03-28T10:43:22","General Enquiries",0,198.33,198.33,157.59,0]
["2024-03-28T10:43:28","Rents",2.4,0,0,105.14,0,143.643]
["2024-03-28T10:44:26","Housing advice and Homelessness",0,298.45,298.45,296.97000000000003,0,null,"Answered Question; HOU; Housing Advice and Homelink; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-28T10:45:09","Council tax",1.8,0,0,500.3,0,119.718]
["2024-03-28T10:46:01","General Enquiries",11.8,0,0,62.97,14.03,120.267]
["2024-03-28T10:46:38","General Enquiries",0,194.34,194.34,194.22,0,null,"Answered Question; BEN; Account Enquiry; End call"]
["2024-03-28T10:47:08","Rents",3.1,0,0,170.25,0,119.501]
["2024-03-28T10:47:23","Homelink",0,187.83,187.83,130.44999999999999,0]
["2024-03-28T10:47:40","Council tax",11.3,0,0,171.16,0,46.469000000000001]
["2024-03-28T10:47:40","General Enquiries",6.9,0,0,65.19,0,92.766999999999996]
["2024-03-28T10:47:48","Benefits",0,170.36,440.56,1065.47,19.25,null,"Council Tax"]
["2024-03-28T10:48:06","General Enquiries",19.2,0,0,157.55000000000001,0,120.295]
["2024-03-28T10:48:09","Council tax",9.5,0,0,157.31,0,120.217]
["2024-03-28T10:48:58","General Enquiries",0,146.30000000000001,146.30000000000001,82.75,0]
["2024-03-28T10:49:26","Rents",12,0,0,282.67,0,120.999]
["2024-03-28T10:50:27","Housing advice and Homelessness",1.6,0,0,296.92,0,18.547000000000001]
["2024-03-28T10:51:30","General Enquiries",2.5,0,0,194.19,0,7.7649999999999997]
["2024-03-28T10:52:01","Homelink",19.399999999999999,0,0,130.47,0,120.14]
["2024-03-28T10:52:49","Council tax",2.2999999999999998,0,0,654.39,422.47,142.517]
["2024-03-28T10:52:58","Council tax",3.2,4.1399999999999997,4.1399999999999997,780.19,19.63,21.359000000000002]
["2024-03-28T10:53:03","General Enquiries",21,0,0,82.75,0,120.578]
["2024-03-28T10:53:05","Council tax",16.3,0,0,636.33000000000004,422.28,null,"Account query; Council Tax"]
["2024-03-28T10:54:33","General Enquiries",0,11.73,11.73,212.09,0,null,"Answered Question; ELE; Enquiry about Voting Methods; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-28T10:54:55","General Enquiries",0,13.69,13.69,0.13,36.049999999999997,null,"Answered Question; GEN; Account Enquiry; Answered questions; Good, no disruption and clear sound"]
["2024-03-28T10:56:12","Council tax",0,21.23,21.23,1064.81,368.42,null,"Council Tax; confussed about payment being taken "]
["2024-03-28T10:56:13","General Enquiries",11,0,0,212.11,0,120.09399999999999]
["2024-03-28T10:56:36","General Enquiries",12.3,0,0,1.17,34.67,119.64100000000001]
["2024-03-28T10:57:38","General Enquiries",0,14.92,14.92,139.36000000000001,0]
["2024-03-28T10:57:51","Council tax",0,18.440000000000001,18.440000000000001,190.56,0]
["2024-03-28T10:57:56","Payment Line",0,9.2200000000000006,114.17,685.64,2.78,null,"Answered Question; REV; Payment; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-28T10:58:12","General Enquiries",0,49.23,49.23,206.53,0,null,"Answered Question; HOU; Other; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-28T10:58:44","Council tax",20.5,0,0,1064.51,368.64,309.45800000000003]
["2024-03-28T10:58:46","General Enquiries",0,13.48,13.48,644.16,101.44,null,"Transferred to back-office; REN; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-28T10:59:19","General Enquiries",48.3,0,0,206.55,0,285.58]
["2024-03-28T10:59:36","General Enquiries",14,0,0,139.28,0,120.06399999999999]
["2024-03-28T11:00:04","Council tax",0,6.17,6.17,101.78,0,null,"Council Tax; moving form"]
["2024-03-28T11:00:08","Council tax",7.3,0,0,142.16999999999999,3.3,120.36]
["2024-03-28T11:00:17","Council tax",17.600000000000001,0,0,190.51,0,119.485]
["2024-03-28T11:01:07","General Enquiries",12.5,0,0,91.23,101.7,316.20600000000002]
["2024-03-28T11:01:23","Council tax",0,93.91,93.91,41.39,0,null,"Council Tax"]
["2024-03-28T11:01:23","Council tax",0,65.41,65.41,384.05,0,null,"Council Tax; CTAX - Bill Query - General Enquiry"]
["2024-03-28T11:02:17","General Enquiries",0,117.67,117.67,165.63,0,null,"Answered Question; REN; Payment; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-28T11:02:31","Environmental Health",0,19.66,225.53,165.58,5.92,null,"Answered Question; ENV; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-28T11:02:34","Council tax",5.5,0,0,101.81,0,119.938]
["2024-03-28T11:03:18","Council tax",0,263.49,263.49,295.44,0,null,"Council Tax; New bill"]
["2024-03-28T11:03:42","Sundry Debtors",0,172.97,172.97,0,0]
["2024-03-28T11:04:10","Payment Line",16.7,0,0,543.04999999999995,0,20.827999999999999]
["2024-03-28T11:04:12","General Enquiries",18.7,0,0,48.16,6.25,119.76600000000001]
["2024-03-28T11:04:41","General Enquiries",0,68.31,68.31,93.77,0]
["2024-03-28T11:04:44","Council tax",6.9,0,0,383.97,0,119.642]
["2024-03-28T11:05:45","Council tax",20.8,0,0,41.23,0,85.203999999999994]
["2024-03-28T11:05:59","Council tax",0,164.25,164.25,220.98,0,null,"Council Tax; explained bill instalment breakdown"]
["2024-03-28T11:06:23","General Enquiries",12,0,0,165.59,0,119.861]
["2024-03-28T11:06:35","Council tax",0,149.74,149.74,313.23,0,null,"Council Tax; account query"]
["2024-03-28T11:07:10","Payment Line",0,256.05,520.86,448.05,2.73,null,"Answered Question; REV; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-28T11:07:26","General Enquiries",13.5,0,0,93.73,0,119.471]
["2024-03-28T11:07:29","Council tax",0,214.95,214.95,1682.97,271.31,null,"Account query; Council Tax"]
["2024-03-28T11:08:07","Environmental Health",0,342.66,342.66,119.39,0,null,"Answered Question; BEN; Account Enquiry; End call"]
["2024-03-28T11:08:08","Council tax",0,121.66,121.66,0,0]
["2024-03-28T11:08:10","Council tax",0,327.38,327.38,108.11,0,null,"Council Tax; explained new installment "]
["2024-03-28T11:08:21","Environmental Health",31.3,0,0,117.14,0,14.454000000000001]
["2024-03-28T11:09:00","Council tax",0,385.64,385.64,401.19,0,null,"Council Tax; CTAX - Bill Query - General Enquiry"]
["2024-03-28T11:09:38","Sundry Debtors",5.8,0,0,1299.44,0,120.069]
["2024-03-28T11:09:51","Council tax",13,0,0,295.33,0,277.37700000000001]
["2024-03-28T11:09:58","Sundry Debtors",3.5,0,0,1292.6300000000001,0,null,"Council Tax"]
["2024-03-28T11:10:13","Council tax",0,18.41,389.42,262,4.53,null,"Council Tax; payment made"]
["2024-03-28T11:10:45","Benefits",6.4,0,0,284.97000000000003,0,5.25]
["2024-03-28T11:10:49","General Enquiries",0,114.66,114.66,194.05,0,null,"Answered Question; HOU; Account Enquiry; End call; Good, no disruption and clear sound"]
["2024-03-28T11:11:05","Council tax",1.7,0,0,220.89,0,73.734999999999999]
["2024-03-28T11:11:22","Council tax",8.4,0,0,313.17,0,120.032]
["2024-03-28T11:11:54","General Enquiries",17.3,0,0,23.39,4.88,119.782]
["2024-03-28T11:13:15","Council tax",6.5,0,0,145.44999999999999,3.16,119.657]
["2024-03-28T11:13:25","Council tax",2,0,0,1682.59,271.63,356.44]
["2024-03-28T11:13:31","Benefits",0,163.41,163.41,0,0]
["2024-03-28T11:14:01","Council tax",0,262.45,262.45,935.45,0,null,"Council Tax"]
["2024-03-28T11:14:33","Homelink",0,164.39,164.39,0,0]
["2024-03-28T11:14:40","General Enquiries",4.5,0,0,194.11,0,119.188]
["2024-03-28T11:15:20","General Enquiries",0,121.23,121.23,0,0]
["2024-03-28T11:15:43","Environmental Health",2.1,0,0,119.34,0,152.86000000000001]
["2024-03-28T11:16:02","Council tax",1.5,0,0,108.11,0,137.767]
["2024-03-28T11:16:48","Council tax",0,112.34,112.34,120.41,0,null,"Council Tax; Directed to Moving form"]
["2024-03-28T11:17:50","Council tax",7.2,0,0,401.13,0,119.93899999999999]
["2024-03-28T11:18:45","Council tax",6.2,0,0,238.49,0,120.392]
["2024-03-28T11:19:29","General Enquiries",0,119.86,119.86,297.26,148.88999999999999,null,"Raised a back-office task; HOU; Repairs; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-28T11:19:39","Benefits",3.6,0,0,25.34,0,17.265999999999998]
["2024-03-28T11:19:43","General Enquiries",0,152.81,152.81,0,0]
["2024-03-28T11:19:45","Council tax",0,235.83,235.83,0,0]
["2024-03-28T11:20:00","Homelink",19.2,0,0,173.72,0,119.96899999999999]
["2024-03-28T11:20:01","Benefits",0.9,0,0,22.59,0,null,"Benefits; Call back: Voicemail left "]
["2024-03-28T11:20:10","Payment Line",5.8,0,0,302.27999999999997,0,68.923000000000002]
["2024-03-28T11:20:19","Council tax",6.3,0,0,935.41,0,40.5]
["2024-03-28T11:20:36","Electoral Services",0,157.5,157.5,153.19,0]
["2024-03-28T11:20:37","Council tax",0,233.33,233.33,149.94,0,null,"Council Tax; CTAX - Bill Query - General Enquiry"]
["2024-03-28T11:20:39","Homelink",3.2,0,0,167.09,0,null,"Answered Question; HOU; Account Enquiry; End call; Good, no disruption and clear sound"]
["2024-03-28T11:20:42","Licensing",0,183.88,183.88,74.06,0,null,"Premises License; New license; New enquiry; No Digital Assistence ; Information Provided; wrong council"]
["2024-03-28T11:20:43","Council tax",2.5,0,0,120.41,0,19.751000000000001]
["2024-03-28T11:20:49","Rents",0,244.66,244.66,166,0,null,"Rents; rent payment"]
["2024-03-28T11:21:21","Rents",0,259.8,259.8,116.14,0,null,"Rents"]
["2024-03-28T11:21:23","Council tax",0,344.34,344.34,742.08,0,null,"Benefits; up load"]
["2024-03-28T11:21:39","Council tax",0,370.86,370.86,185.63,0,null,"Council Tax; account query"]
["2024-03-28T11:23:04","Business Rates",0,270.06,270.06,181.41,0]
["2024-03-28T11:23:07","General Enquiries",2.2999999999999998,0,0,297.08999999999997,149.08000000000001,292.13900000000001]
["2024-03-28T11:23:32","Benefits",0,585.20000000000005,585.20000000000005,620.39,0,null,"Benefits; rent increase"]
["2024-03-28T11:23:36","Council tax",0,310.16000000000003,310.16000000000003,0,0]
["2024-03-28T11:24:02","Electoral Services",0,8.16,8.16,64.42,0,null,"Answered Question; ELE; Account Enquiry; End call; Good, no disruption and clear sound"]
["2024-03-28T11:24:50","Electoral Services",6.2,0,0,153.19999999999999,0,119.86199999999999]
["2024-03-28T11:24:54","Development control (aka Planning)",0,166.73,166.73,100.47,0,null,"Answered Question; DEC; Account Enquiry; End call; Good, no disruption and clear sound"]
["2024-03-28T11:25:21","Licensing",5.0999999999999996,0,0,73.97,0,33.798000000000002]
["2024-03-28T11:25:35","Electoral Services",6.9,0,0,64.38,0,120.19]
["2024-03-28T11:26:29","Rents",3.4,0,0,165.94,0,76.594999999999999]
["2024-03-28T11:26:41","Council tax",11.8,0,0,149.72999999999999,0,11.032]
["2024-03-28T11:27:07","Council tax",0,251.06,251.06,281.95,312.26,null,"Council Tax; account query"]
["2024-03-28T11:27:15","Rents",2.6,0,0,116.14,0,9.5779999999999994]
["2024-03-28T11:27:26","Council tax",0,148.69999999999999,148.69999999999999,181.59,0,null,"Council Tax; CTAX - Bill Query - General Enquiry"]
["2024-03-28T11:28:47","Development control (aka Planning)",26.9,0,0,100.42,0,120.548]
["2024-03-28T11:28:51","Council tax",0,255.58,255.58,419.52,0,null,"Council Tax; Benefits; New bill"]
["2024-03-28T11:29:17","Council tax",0,165.14,165.14,0,0]
["2024-03-28T11:29:25","Council tax",2.5,0,0,742,0,13.718999999999999]
["2024-03-28T11:29:32","Council tax",44,0,0,185.58,0,120.235]
["2024-03-28T11:29:43","Business Rates",11.6,0,0,181.41,0,120.27200000000001]
["2024-03-28T11:30:57","Council tax",0,306.45,306.45,2874.22,467.26,null,"Council Tax; CTAX - Bill Query - General Enquiry"]
["2024-03-28T11:30:58","General Enquiries",0,11.39,11.39,29.47,0,null,"Directed to MEARS (Housing only); HOU; Account Enquiry; End call; Good, no disruption and clear sound"]
["2024-03-28T11:31:56","Council tax",2.5,0,0,181.44,0,7.0629999999999997]
["2024-03-28T11:31:59","Benefits",0,301.36,301.36,0,0]
["2024-03-28T11:32:55","General Enquiries",0,200,200,0,0]
["2024-03-28T11:32:58","General Enquiries",10.199999999999999,0,0,29.39,0,15.436999999999999]
["2024-03-28T11:33:13","Council tax",0,946.92,946.92,240.49,0,null,"Council Tax; account query"]
["2024-03-28T11:33:35","Council tax",0,165.92,165.92,0,0]
["2024-03-28T11:33:37","Council tax",16.3,0,0,281.56,312.55,120.172]
["2024-03-28T11:34:24","Payment Line",0,785.84,785.84,204.83,0,null,"Answered Question; REN; Payment; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-28T11:34:58","Benefits",22.4,0,0,620.41999999999996,0,120.001]
["2024-03-28T11:35:23","Council tax",3.7,0,0,142.61000000000001,0,119.298]
["2024-03-28T11:35:28","Council tax",4.7,0,0,419.53,0,302.84500000000003]
["2024-03-28T11:35:40","Council tax",5.8,0,0,132.99,0,null,"Council Tax; bill clarification"]
["2024-03-28T11:36:38","Council tax",0,308.58999999999997,308.58999999999997,0,0]
["2024-03-28T11:36:38","Council tax",0,835.91,835.91,295.11,0,null,"Council Tax; SPD AND PAYMENT"]
["2024-03-28T11:36:44","General Enquiries",0,817.56,817.56,0,4.84,null,"Hold music; GEN; Other; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-28T11:36:54","Council tax",0,847.94,847.94,991.84,0,null,"Account query; Council Tax"]
["2024-03-28T11:37:09","Council tax",0,163.09,163.09,0,0]
["2024-03-28T11:37:25","Electoral Services",0,167.38,167.38,0,0]
["2024-03-28T11:38:06","General Enquiries",0,966.17,966.17,138.52000000000001,282.48,null,"Directed to third party; Trading Standards; GEN; Other; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-28T11:38:17","Council tax",2.4,0,0,560,467.89,6.141]
["2024-03-28T11:38:41","General Enquiries",0,486.03,486.03,0,0]
["2024-03-28T11:38:57","Benefits",0,1019.47,1246.08,430.33,3.53,null,"Council Tax; ct query"]
["2024-03-28T11:40:02","Benefits",5.7,0,0,1282.3900000000001,53.8,30.265999999999998]
["2024-03-28T11:40:09","General Enquiries",0,121.53,121.53,0,0]
["2024-03-28T11:40:21","Benefits",5.4,0,0,1273.45,53.8,null,"Rents; account query"]
["2024-03-28T11:41:19","Council tax",0,888.45,888.45,184.74,36.380000000000003]
["2024-03-28T11:41:41","Council tax",0,116.22,116.22,0,0]
["2024-03-28T11:42:13","Council tax",0,56.38,56.38,0,0]
["2024-03-28T11:42:46","Business Rates",0,80.86,80.86,136.84,0,null,"NNDR"]
["2024-03-28T11:44:15","Payment Line",0,745.56,753.14,128.19,2.77,null,"Council Tax; CTAX - Payment - Made payment "]
["2024-03-28T11:44:16","Development control (aka Planning)",0,768.97,768.97,110.59,0,null,"Answered Question; BEN; Account Enquiry; End call"]
["2024-03-28T11:44:47","General Enquiries",0,205.2,205.2,0,0]
["2024-03-28T11:45:40","Development control (aka Planning)",0,119.11,119.11,0,0]
["2024-03-28T11:45:49","Payment Line",4.5,0,0,0,0]
["2024-03-28T11:45:54","General Enquiries",2.6,0,0,0,0]
["2024-03-28T11:45:58","Council tax",3.6,0,0,0,0]
["2024-03-28T11:46:03","Business Rates",8.1999999999999993,0,0,136.80000000000001,0,9.609]
["2024-03-28T11:46:24","Council tax",0,118.97,118.97,0,0]
["2024-03-28T11:47:36","Payment Line",4.9000000000000004,0,0,204.86,0,283.392]
["2024-03-28T11:47:42","General Enquiries",5.8,0,0,133.38999999999999,2.02,120.157]
["2024-03-28T11:47:51","Payment Line",0,619.97,619.97,0,0]
["2024-03-28T11:48:03","General Enquiries",11.2,0,0,119.11,2.0299999999999998,null,"Answered Question; REN; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-28T11:49:11","Council tax",0,554.16,554.16,164.84,0,null,"Council Tax; account query"]
["2024-03-28T11:49:47","Benefits",0,505.56,505.56,0,0]
["2024-03-28T11:49:56","Development control (aka Planning)",0,659.42,659.42,332.39,0]
["2024-03-28T11:50:13","General Enquiries",0,541.64,541.64,85.47,0,null,"Answered Question; ELE; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-28T11:51:21","Council tax",1.9,0,0,240.45,0,119.96899999999999]
["2024-03-28T11:52:00","General Enquiries",2.6,0,0,0.76,3.75,29]
["2024-03-28T11:52:18","Council tax",8.5,0,0,295.02,0,61.145000000000003]
["2024-03-28T11:52:38","Council tax",1.1000000000000001,0,0,991.72,0,42.186999999999998]
["2024-03-28T11:54:09","Council tax",0.4,0,0,0,0]
["2024-03-28T11:54:10","General Enquiries",8.5,0,0,0,0]
["2024-03-28T11:54:16","Council tax",0,286.63,286.63,34,0,null,"Council Tax"]
["2024-03-28T11:55:41","Council tax",1.8,0,0,139.13,0,39.171999999999997]
["2024-03-28T11:55:50","General Enquiries",19,0,0,138.11000000000001,282.74,119.97]
["2024-03-28T11:55:57","Council tax",6.5,0,0,129.05000000000001,0,null,"Council Tax"]
["2024-03-28T11:56:01","Council tax",0,193.2,193.2,87.38,0,null,"Council Tax"]
["2024-03-28T11:56:40","General Enquiries",0,15.27,15.27,0,0]
["2024-03-28T11:57:24","General Enquiries",12.2,0,0,91.27,3.86,35.438000000000002]
["2024-03-28T11:57:51","Council tax",0,183.16,183.16,234.63,0,null,"Council Tax; CTAX - Notify us of a move - eform"]
["2024-03-28T11:58:24","Council tax",4.2,0,0,184.59,36.36,119.876]
["2024-03-28T11:58:55","Development control (aka Planning)",4,0,0,110.5,0,28.047000000000001]
["2024-03-28T11:58:57","Council tax",2.6,0,0,127.92,3.25,119.68899999999999]
["2024-03-28T11:59:11","Electoral Services",0,172.06,172.06,0,0]
["2024-03-28T12:00:21","Development control (aka Planning)",59.9,0,0,0,0]
["2024-03-28T12:00:50","General Enquiries",0,101.67,101.67,257.44,0,null,"Raised a back-office task; HOU; Account Enquiry; End call; Good, no disruption and clear sound"]
["2024-03-28T12:01:02","Council tax",5.3,0,0,164.8,0,119.751]
["2024-03-28T12:01:05","General Enquiries",5.9,0,0,85.48,0,17.172000000000001]
["2024-03-28T12:01:12","General Enquiries",0,153.19999999999999,153.19999999999999,207.26,0,null,"Answered Question; REV; Change of Address; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-28T12:01:18","Council tax",7.5,0,0,33.979999999999997,0,38.281999999999996]
["2024-03-28T12:01:23","Council tax",16.5,0,0,87.25,0,119.70399999999999]
["2024-03-28T12:02:28","Payment Line",0,105.88,105.88,45.81,0,null,"BEN; Account Enquiry; End call; Cannot hear the customer or the customer cannot hear you"]
["2024-03-28T12:02:38","Development control (aka Planning)",2.5,0,0,332.42,0,119.375]
["2024-03-28T12:02:55","Benefits",4.4000000000000004,0,0,338.8,0,154.32900000000001]
["2024-03-28T12:03:12","Council tax",8.3000000000000007,0,0,234.5,0,119.657]
["2024-03-28T12:04:03","General Enquiries",8,0,0,257.39,0,119.657]
["2024-03-28T12:04:10","Payment Line",15.5,0,0,45.7,0,13.484]
["2024-03-28T12:04:49","Council tax",0,11.69,11.69,192.97,0,null,"Council Tax; chasing move form"]
["2024-03-28T12:04:58","General Enquiries",0,45.45,45.45,1262.9100000000001,0,null,"Answered Question; REV; Account Enquiry; End call; Good, no disruption and clear sound; Helped filling out an eform"]
["2024-03-28T12:05:08","General Enquiries",17.3,0,0,207.19,0,119.376]
["2024-03-28T12:05:46","Council tax",0,193.61,193.61,125.75,155.59,null,"Council Tax"]
["2024-03-28T12:05:50","Benefits",0,153.16999999999999,153.16999999999999,294.58999999999997,117.25,null,"Benefits"]
["2024-03-28T12:06:00","Council tax",0,162.97999999999999,162.97999999999999,0,0]
["2024-03-28T12:06:14","General Enquiries",0,88.64,88.64,72.27,0,null,"Answered Question; REV; Other; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-28T12:06:39","General Enquiries",24.1,0,0,0,0]
["2024-03-28T12:06:43","Rents",0,137.77000000000001,371.39,299.75,5.63,null,"Council Tax; Rents; PAYMENT"]
["2024-03-28T12:06:48","Council tax",0,51.05,51.05,0,0]
["2024-03-28T12:07:00","Council tax",0,221.77,221.77,532.38,0]
["2024-03-28T12:07:04","General Enquiries",19.600000000000001,0,0,1262.8800000000001,0,95.968999999999994]
["2024-03-28T12:07:09","Council tax",10.9,0,0,192.98,0,57.063000000000002]
["2024-03-28T12:07:11","General Enquiries",0,150.38,150.38,490.64,0,null,"Answered Question; HOU; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-28T12:07:56","Council tax",0,663.2,663.2,154.59,0,null,"Council Tax; Benefits; QUERY ATTENT ALLOWANCE"]
["2024-03-28T12:09:06","Payment Line",0,137.27000000000001,137.27000000000001,125.02,0,null,"Answered Question; REN; Other; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-28T12:09:16","General Enquiries",7,0,0,72.17,0,119.673]
["2024-03-28T12:10:14","Benefits",6.6,0,0,294.55,117.27,79.998999999999995]
["2024-03-28T12:10:18","General Enquiries",0,17.78,17.78,0,0]
["2024-03-28T12:10:30","General Enquiries",11.6,0,0,9.84,6.03,119.251]
["2024-03-28T12:10:52","Council tax",26.1,0,0,125.7,155.59,119.312]
["2024-03-28T12:11:07","Summons & Recoveries",0,330.16,658.88,716.13,2.67,null,"Council Tax; payment made"]
["2024-03-28T12:11:13","General Enquiries",7.7,0,0,490.55,0,209.59200000000001]
["2024-03-28T12:11:31","Payment Line",3.8,0,0,124.95,0,34.125999999999998]
["2024-03-28T12:12:07","Licensing",0,323.36,323.36,87.53,0,null,"Taxi Vehicle License; Other (specify in summary notes); New enquiry; No Digital Assistence ; Information Provided"]
["2024-03-28T12:12:21","Rents",0,3.33,490.33,262.75,6.64,null,"Rents"]
["2024-03-28T12:12:36","Council tax",4.9000000000000004,0,0,224.27,0,119.999]
["2024-03-28T12:12:53","Council tax",2.4,0,0,218.47,0,null,"Council Tax; CTAX - Bill Query - General Enquiry"]
["2024-03-28T12:13:13","Council tax",0,381.14,381.14,169.44,16.53,null,"Council Tax; CTAX - Bill Query - General Enquiry"]
["2024-03-28T12:13:18","Council tax",4.2,0,0,532.41,0,120]
["2024-03-28T12:13:41","Licensing",2.4,0,0,0,0]
["2024-03-28T12:13:51","Housing advice and Homelessness",0,71.97,71.97,512.5,66.84,null,"HOU; Account Enquiry; End call; Good, no disruption and clear sound; Helped filling out an eform"]
["2024-03-28T12:13:54","Licensing",2,0,0,0,0]
["2024-03-28T12:14:07","Licensing",4.9000000000000004,0,0,0,0]
["2024-03-28T12:14:15","Council tax",2.8,0,0,0,0]
["2024-03-28T12:14:23","General Enquiries",2.5,0,0,11.94,6.95,97.094999999999999]
["2024-03-28T12:14:46","General Enquiries",0,383.06,383.06,944.75,0,null,"Answered Question; HOU; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-28T12:14:47","Council tax",0,433.11,433.11,5.81,0,null,"caller hung up when i answered"]
["2024-03-28T12:14:47","Rents",4.9000000000000004,0,0,289.72000000000003,0,93.625]
["2024-03-28T12:15:50","Council tax",17.3,0,0,1.75,0]
["2024-03-28T12:16:21","Licensing",2.2999999999999998,0,0,0,0]
["2024-03-28T12:16:26","Housing advice and Homelessness",4.4000000000000004,0,0,512.39,66.83,119.657]
["2024-03-28T12:16:28","General Enquiries",0,201.14,201.14,0,0]
["2024-03-28T12:16:34","General Enquiries",0,67.67,67.67,0,0]
["2024-03-28T12:18:01","Council tax",60,0,0,0,0]
["2024-03-28T12:18:30","Council tax",0,0,0,0,0]
["2024-03-28T12:18:31","Council tax",5,0,0,0,0,570.89]
["2024-03-28T12:18:37","Council tax",5.9,0,0,61.61,3.05,119.65600000000001]
["2024-03-28T12:19:00","Licensing",3.3,0,0,87.5,0,119.343]
["2024-03-28T12:19:40","General Enquiries",0,249.36,249.36,198.44,0,null,"Answered Question; REV; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-28T12:19:55","General Enquiries",0,131.41999999999999,131.41999999999999,0,0]
["2024-03-28T12:21:16","Council tax",3.4,0,0,154.61000000000001,0,91.078999999999994]
["2024-03-28T12:21:18","Fraud",0,217.19,556.20000000000005,768.69,4.2699999999999996,null,"Assisted customer to complete a form; GEN; Account Enquiry; Answered questions; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-28T12:21:29","Council tax",0,256,256,246.58,0,null,"Council Tax; Banding of property"]
["2024-03-28T12:21:48","Council tax",6,0,0,169.44,16.55,119.93899999999999]
["2024-03-28T12:22:33","Rents",19.100000000000001,0,0,250.72,0,119.453]
["2024-03-28T12:23:02","General Enquiries",8,0,0,944.75,0,442.97199999999998]
["2024-03-28T12:23:07","Electoral Services",0,214.3,214.3,220.78,0,null,"Answered Question; ELE; Account Enquiry; End call; Good, no disruption and clear sound"]
["2024-03-28T12:23:31","Council tax",0,819.67,819.67,325.48,0,null,"Council Tax"]
["2024-03-28T12:24:15","Waste & Recycling",0,259.33,259.33,181.25,0,null,"Domestic/householder enquiry; Bulky item request; New enquiry; Helped Navigation the website; Directed to complete online form.; no further admin"]
["2024-03-28T12:24:15","Council tax",9.6999999999999993,0,0,5.72,0,42.094000000000001]
["2024-03-28T12:24:27","General Enquiries",6.2,0,0,139.88999999999999,0,22.219000000000001]
["2024-03-28T12:24:29","Electoral Services",0,408.53,408.53,106.27,0,null,"Answered Question; ELE; Other; End call; Cannot hear the customer or the customer cannot hear you; No Digital Assistance"]
["2024-03-28T12:24:52","General Enquiries",11.3,0,0,124.34,0,null,"Answered Question; BEN; Account Enquiry; End call"]
["2024-03-28T12:25:15","Summons & Recoveries",2.9,0,0,654.30999999999995,0,73.046000000000006]
["2024-03-28T12:25:26","General Enquiries",4.3,0,0,198.31,0,120.375]
["2024-03-28T12:27:01","Council tax",3.8,0,0,99.83,4.55,106.95399999999999]
["2024-03-28T12:27:34","Council tax",0,101.95,101.95,0,0]
["2024-03-28T12:27:50","Council tax",0,110.55,110.55,0,0]
["2024-03-28T12:28:08","Council tax",2.7,0,0,246.59,0,548.54700000000003]
["2024-03-28T12:28:10","Electoral Services",22.3,0,0,220.75,0,119.89100000000001]
["2024-03-28T12:28:20","Rents",0,268.69,948.78,220.48,6.91,null,"Rents; payment made"]
["2024-03-28T12:28:55","Benefits",0,572.59,572.59,107.19,0,null,"Claim update.; Benefits"]
["2024-03-28T12:29:00","General Enquiries",0,80.94,80.94,0,0]
["2024-03-28T12:29:04","Council tax",60,0,0,0,0]
["2024-03-28T12:30:04","Waste & Recycling",10.4,0,0,181.13,0,119.968]
["2024-03-28T12:30:28","Council tax",0,302.05,302.05,0,0]
["2024-03-28T12:30:50","Council tax",5.9,0,0,0,0]
["2024-03-28T12:31:52","Council tax",0,440.13,440.13,87.83,0,null,"Council Tax"]
["2024-03-28T12:31:59","Council tax",0,434.83,434.83,310.52,0,null,"Council Tax; New bill dated 23rd March "]
["2024-03-28T12:32:17","Rents",0,0.78,0.78,0,0]
["2024-03-28T12:32:27","General Enquiries",0,30.92,30.92,92.22,0,null,"Answered Question; GEN; Account Enquiry; Answered questions; Good, no disruption and clear sound"]
["2024-03-28T12:32:51","Electoral Services",3.9,0,0,106.28,0,120.32599999999999]
["2024-03-28T12:33:15","Council tax",5.7,0,0,0,0]
["2024-03-28T12:33:23","Licensing",0,127.38,127.38,153.34,0,null,"Street trading licenses; Other (specify in summary notes); New enquiry; No Digital Assistence ; Information Provided; asked to email licensing"]
["2024-03-28T12:34:14","General Enquiries",14.3,0,0,29.38,7.2,18.14]
["2024-03-28T12:34:24","Fraud",5.2,0,0,668.8,0,281.392]
["2024-03-28T12:34:39","Benefits",0,0.59,0.59,0,0]
["2024-03-28T12:35:13","Housing advice and Homelessness",0,48.08,48.08,171.56,0,null,"Answered Question; HOU; Account Enquiry; End call; Good, no disruption and clear sound"]
["2024-03-28T12:35:18","Council tax",60.2,0,0,0,0]
["2024-03-28T12:35:24","General Enquiries",2.5,0,0,92.11,0,15.672000000000001]
["2024-03-28T12:36:18","Benefits",59.8,0,0,0,0]
["2024-03-28T12:36:42","Council tax",6.9,0,0,0,0]
["2024-03-28T12:37:01","Licensing",3.3,0,0,153.25,0,65.186999999999998]
["2024-03-28T12:37:12","Rents",0,96.95,450.3,52.45,12.34,null,"Rents"]
["2024-03-28T12:37:15","Housing advice and Homelessness",3.9,0,0,171.52,0,14.561999999999999]
["2024-03-28T12:37:19","Council tax",60,0,0,0,0]
["2024-03-28T12:38:20","General Enquiries",0,89.88,89.88,238.09,0,null,"Answered Question; DEC; Account Enquiry; End call; Good, no disruption and clear sound"]
["2024-03-28T12:38:21","Benefits",60,0,0,0,0]
["2024-03-28T12:38:30","General Enquiries",0,333.28,333.28,53.41,0,null,"Answered Question; DEC; Account Enquiry; End call; Good, no disruption and clear sound"]
["2024-03-28T12:38:56","Council tax",5.3,0,0,2.25,0]
["2024-03-28T12:38:58","General Enquiries",0,360.91,360.91,189.34,0,null,"; ENV; Other; End call; Good, no disruption and clear sound; Answered Question; Directed to complete online form; Helped Navigating the website"]
["2024-03-28T12:39:22","Council tax",10.4,0,0,325.42,0,119.14100000000001]
["2024-03-28T12:40:24","Benefits",2.8,0,0,107.03,0,278.40800000000002]
["2024-03-28T12:40:26","General Enquiries",2.6,0,0,50.45,8.27,15.875]
["2024-03-28T12:40:44","Council tax",6.5,0,0,243.25,0,112.782]
["2024-03-28T12:41:04","Environmental Health",0,274.41000000000003,274.41000000000003,74.84,0,null,"Answered Question; ENV; Chasing Previous Request or Application; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-28T12:41:07","Council tax",5.8,0,0,233.33,0,null,"Council Tax; ed cert"]
["2024-03-28T12:41:24","Council tax",0,0,0,0,0]
["2024-03-28T12:41:26","Council tax",4.5999999999999996,0,0,87.86,0,23.11]
["2024-03-28T12:41:27","Council tax",5.8,0,0,310.44,0,271.06400000000002]
["2024-03-28T12:41:44","General Enquiries",3.1,0,0,237.97,0,16.640999999999998]
["2024-03-28T12:43:58","Council tax",0,159.09,159.09,163.08000000000001,0,null,"check D/D set up"]
["2024-03-28T12:44:13","Council tax",0,163.16,163.16,0,0]
["2024-03-28T12:45:03","Council tax",0,169.52,169.52,727.06,0,null,"Council Tax"]
["2024-03-28T12:46:04","General Enquiries",2.6,0,0,53.3,0,17.405999999999999]
["2024-03-28T12:46:19","Rents",7,0,0,191.05,0,69.218999999999994]
["2024-03-28T12:46:45","Benefits",6,0,0,77.27,84.17,28.797000000000001]
["2024-03-28T12:46:55","General Enquiries",3.2,0,0,189.39,0,49.219000000000001]
["2024-03-28T12:46:58","Rents",23.5,0,0,2.86,3.27,119.532]
["2024-03-28T12:47:03","Environmental Health",2.5,0,0,74.78,0,119.532]
["2024-03-28T12:47:06","Benefits",17.3,0,0,942.78,82.95,null,"Rents"]
["2024-03-28T12:47:26","Council tax",0,23.77,35.340000000000003,331.14,3.61,null,"Council Tax; ct query on 2 accounts"]
["2024-03-28T12:47:39","Benefits",0,55.36,55.36,147.80000000000001,0,null,"Council Tax; Benefits; NOT ELIGIBLE FOR hb AS WORKING AGE uc"]
["2024-03-28T12:47:57","General Enquiries",0,5.73,5.73,711.67,0,null,"Answered Question; GEN; Account Enquiry; Answered questions; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-28T12:48:49","Council tax",13.1,0,0,163.03,0,32.47]
["2024-03-28T12:48:52","General Enquiries",0,7.55,7.55,909.58,0,null,"; BEN; Account Enquiry; End call; Good, no disruption and clear sound; Assisted customer to complete a form; No Digital Assistance; Helped filling out an eform"]
["2024-03-28T12:48:54","General Enquiries",22.8,0,0,81.77,3.91,21.155999999999999]
["2024-03-28T12:49:02","Council tax",0,21.03,21.03,345.55,0,null,"Council Tax"]
["2024-03-28T12:49:29","Council tax",21.4,0,0,727.02,0,119.986]
["2024-03-28T12:49:36","Council tax",0,27.91,187.22,172.81,4.0599999999999996,null,"Council Tax; MOVE FORM ONLINE"]
["2024-03-28T12:49:46","Benefits",0,37.97,37.97,210.83,0,null,"Benefits; rent increase"]
["2024-03-28T12:49:51","Council tax",0,22.92,224.64,931.28,369.56,null,"Council Tax"]
["2024-03-28T12:50:15","Council tax",7.2,0,0,50.8,0,7.1719999999999997]
["2024-03-28T12:50:20","Council tax",0,198.56,198.56,148.84,0,null,"Council Tax; Reminder letter "]
["2024-03-28T12:50:21","Benefits",12.5,0,0,147.77000000000001,0,116.956]
["2024-03-28T12:50:25","General Enquiries",4.5999999999999996,0,0,711.56,0,168.471]
["2024-03-28T12:50:37","Council tax",0,0,0,37.229999999999997,0,null,"Council Tax"]
["2024-03-28T12:50:48","Council tax",7.5,0,0,249.22,0,58.267000000000003]
["2024-03-28T12:50:57","General Enquiries",1.1000000000000001,0,0,909.56,0,35.953000000000003]
["2024-03-28T12:50:59","Council tax",0,88.41,278.88,303.66000000000003,8.19,null,"Council Tax"]
["2024-03-28T12:51:17","General Enquiries",7.1,0,0,0,0]
["2024-03-28T12:51:25","General Enquiries",19,0,0,32.590000000000003,4.34,15.61]
["2024-03-28T12:51:26","Council tax",3.1,0,0,0,0]
["2024-03-28T12:51:33","Council tax",2.8,0,0,1.56,0]
["2024-03-28T12:51:39","General Enquiries",0,143.47,143.47,151.09,159.31,null,"Answered Question; DEC; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-28T12:51:42","Council tax",0,0,0,0,0]
["2024-03-28T12:51:44","Council tax",2.1,0,0,345.55,0,56.671999999999997]
["2024-03-28T12:52:17","Benefits",2.1,0,0,210.83,0,77.578999999999994]
["2024-03-28T12:52:38","General Enquiries",2.8,0,0,66.64,2.78,13.859]
["2024-03-28T12:53:18","Council tax",0,144.56,144.56,232.76,0,null,"Council Tax; VO QUERY"]
["2024-03-28T12:54:05","General Enquiries",0,195.02,195.02,0,0]
["2024-03-28T12:54:05","General Enquiries",2.4,0,0,105.09,8.5299999999999994,41.798000000000002]
["2024-03-28T12:54:59","Council tax",2.5,0,0,139.97999999999999,0,30.11]
["2024-03-28T12:55:47","Council tax",8.9,0,0,148.83000000000001,0,501.39699999999999]
["2024-03-28T12:56:04","General Enquiries",2,0,0,151.11000000000001,159.31,75.343999999999994]
["2024-03-28T12:56:44","Rents",0,230.56,230.56,612.95000000000005,137.5,null,"Rents; TRANSFERRED TO RENTS"]
["2024-03-28T12:57:10","Council tax",2.2000000000000002,0,0,281.44,367.36,120.017]
["2024-03-28T12:57:52","Council tax",2.9,0,0,232.78,0,50.579000000000001]
["2024-03-28T12:58:27","Council tax",0,248.34,248.34,91.94,0,null,"Council Tax"]
["2024-03-28T12:59:06","Council tax",6,0,0,198.41,0,120.03400000000001]
["2024-03-28T12:59:12","Council tax",0,89.94,106.56,396.13,3.84,null,"Council Tax; checking SPD dates"]
["2024-03-28T13:00:16","Council tax",0,149.66,149.66,0,0]
["2024-03-28T13:00:21","Waste & Recycling",0,4.78,4.78,0,0]
["2024-03-28T13:02:31","General Enquiries",1.7,0,0,137.63999999999999,0,129.345]
["2024-03-28T13:02:39","General Enquiries",8.9,0,0,125.14,0,null,"Answered Question; REV; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-28T13:02:40","General Enquiries",50.2,0,0,116.91,4.1100000000000003,15.313000000000001]
["2024-03-28T13:02:40","Rents",2.7,0,0,98.25,137.69999999999999,95.548000000000002]
["2024-03-28T13:03:59","Council tax",57.5,0,0,91.88,0,119.376]
["2024-03-28T13:04:23","Summons & Recoveries",0,18.97,18.97,391.09,130.19,null,"NNDR arrears; NNDR"]
["2024-03-28T13:04:28","Environmental Health",0,4.2,4.2,0,0]
["2024-03-28T13:04:31","Council tax",7.7,0,0,0,0]
["2024-03-28T13:04:39","Waste & Recycling",1.7,0,0,789.47,0,119.938]
["2024-03-28T13:04:51","Council tax",0,18.53,18.53,148.41,0,null,"Council Tax; Chasing moving form"]
["2024-03-28T13:04:55","Waste & Recycling",3.4,0,0,782.39,0,null,"Other (specify in summary notes); Trade Sacks; New enquiry; No Digital Assistance; Escalated via email to back-office ; ordered sacks"]
["2024-03-28T13:05:34","Council tax",15.9,0,0,279.06,0,119.548]
["2024-03-28T13:06:37","General Enquiries",0,4.4400000000000004,4.4400000000000004,205.42,0,null,"Answered Question; Directed to complete online form; REV; Other; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-28T13:06:45","Summons & Recoveries",2.1,0,0,113.09,130.44999999999999,89.484999999999999]
["2024-03-28T13:06:54","Council tax",17.5,0,0,148.31,0,64.141999999999996]
["2024-03-28T13:07:11","Electoral Services",0,35.44,35.44,72.38,0,null,"Answered Question; GEN; Other; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-28T13:08:26","General Enquiries",0,10.88,10.88,77.09,0]
["2024-03-28T13:08:56","Payment Line",0,4.84,4.84,399.27,0,null,"Answered Question; REV; Account Enquiry; End call; Good, no disruption and clear sound"]
["2024-03-28T13:08:59","Electoral Services",34.5,0,0,72.39,0,84.391000000000005]
["2024-03-28T13:09:06","General Enquiries",3.4,0,0,205.36,0,119.563]
["2024-03-28T13:09:08","Payment Line",3.8,0,0,399.22,0,600.77200000000005]
["2024-03-28T13:10:36","General Enquiries",9.6,0,0,76.98,0,119.36]
["2024-03-28T13:14:20","General Enquiries",0,43.36,43.36,0,0]
["2024-03-28T13:14:47","Council tax",0,11.48,11.48,194.69,0,null,"Council Tax"]
["2024-03-28T13:16:02","Council tax",0,8.98,8.98,107.13,0,null,"Missed bin report; Council Tax"]
["2024-03-28T13:16:19","General Enquiries",33.200000000000003,0,0,0,0]
["2024-03-28T13:16:53","General Enquiries",8.6,0,0,0,0]
["2024-03-28T13:17:08","Council tax",10.6,0,0,194.66,0,119.56399999999999]
["2024-03-28T13:18:25","Council tax",8.1999999999999993,0,0,107.14,0,37.938000000000002]
["2024-03-28T13:18:49","Council tax",0,15.67,15.67,122.14,0,null,"Council Tax"]
["2024-03-28T13:19:11","Council tax",0,23.22,23.22,379.69,251.06]
["2024-03-28T13:19:37","General Enquiries",0,14.2,14.2,73.73,0,null,"Answered Question; DEC; Called about planning compliance ; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-28T13:19:41","Council tax",0,14.03,14.03,314.05,197.8,null,"Arrears; Council Tax"]
["2024-03-28T13:20:08","General Enquiries",0,25.11,25.11,310.95,0,null,"Answered Question; REN; Payment; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-28T13:20:22","Council tax",0,15.5,15.5,120.47,0,null,"Council Tax; wanted full breakdown of where ctax goes "]
["2024-03-28T13:20:52","Council tax",0,151.72,151.72,183.72,0,null,"Council Tax; account query"]
["2024-03-28T13:21:20","Council tax",14.5,0,0,122.14,0,120.20399999999999]
["2024-03-28T13:21:27","Council tax",0,126.44,126.44,287.95,0,null,"Council Tax; account query"]
["2024-03-28T13:21:30","Council tax",6.4,0,0,0,0]
["2024-03-28T13:21:38","Council tax",13.9,0,0,379.28,251.39,120.188]
["2024-03-28T13:21:44","General Enquiries",13.5,0,0,73.7,0,120.001]
["2024-03-28T13:21:49","General Enquiries",23.9,0,0,310.83999999999997,0,119.578]
["2024-03-28T13:22:12","Council tax",13.3,0,0,313.61,198.25,265.846]
["2024-03-28T13:22:47","Council tax",14.7,0,0,120.42,0,53.530999999999999]
["2024-03-28T13:23:27","General Enquiries",0,36.340000000000003,36.340000000000003,350.28,62.52,null,"Answered Question; HOU; Account Enquiry; End call; Good, no disruption and clear sound"]
["2024-03-28T13:25:06","General Enquiries",0,10.59,10.59,473.7,0,null,"Answered Question; BEN; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-28T13:25:12","Council tax",13.2,0,0,183.64,0,88.75]
["2024-03-28T13:25:14","Council tax",0,79.13,79.13,856.47,119.58,null,"trans to recovery to discuss summons"]
["2024-03-28T13:25:25","General Enquiries",35.5,0,0,35.81,11.42,119.375]
["2024-03-28T13:25:27","Homelink",0,10.44,10.44,507.44,45.8,null,"Answered Question; HOU; Housing Advice and Homelink; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-28T13:25:38","Council tax",16.8,0,0,287.83999999999997,0,120.20399999999999]
["2024-03-28T13:25:48","Waste & Recycling",0,100.61,100.61,706.86,0,null,"Domestic/householder enquiry; New bin request/ Replacement; Chase Call; No Digital Assistance; Information Provided; no further admin"]
["2024-03-28T13:25:54","Homelink",9.6,0,0,43.61,45.98,77.671999999999997]
["2024-03-28T13:26:46","Council tax",0,42.03,42.03,66,0,null,"Council Tax"]
["2024-03-28T13:26:47","General Enquiries",9.6999999999999993,0,0,473.63,0,335.81400000000002]
["2024-03-28T13:27:10","General Enquiries",11.3,0,0,314.27,51.58,35.890999999999998]
["2024-03-28T13:27:54","General Enquiries",0,16.38,16.38,287.86,0,null,"Answered Question; REV; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-28T13:28:34","Council tax",0,6.91,6.91,127.08,0,null,"Council Tax; CTAX - Bill Query - General Enquiry"]
["2024-03-28T13:28:51","Council tax",1.6,0,0,501.2,119.75,141.70400000000001]
["2024-03-28T13:29:23","Waste & Recycling",6.7,0,0,706.88,0,119.065]
["2024-03-28T13:29:35","Council tax",7,0,0,65.92,0,179.92400000000001]
["2024-03-28T13:30:14","General Enquiries",15.5,0,0,287.88,0,120.063]
["2024-03-28T13:30:15","Council tax",0,18.64,18.64,397.22,0,null,"Council Tax"]
["2024-03-28T13:31:02","Council tax",0,37.14,37.14,161.69999999999999,0,null,"Council Tax"]
["2024-03-28T13:31:12","Council tax",5.9,0,0,127.05,0,119.71899999999999]
["2024-03-28T13:32:37","Housing advice and Homelessness",0,13.73,13.73,377.47,0]
["2024-03-28T13:32:44","Council tax",11,0,0,397.19,0,82.766000000000005]
["2024-03-28T13:33:08","Benefits",0,10.52,10.52,64.31,0,null,"Benefits"]
["2024-03-28T13:33:32","Council tax",0,18.25,18.25,407.24,0,null,"Council Tax; CTAX - Bill Query - General Enquiry"]
["2024-03-28T13:33:44","Council tax",18.100000000000001,0,0,161.72999999999999,0,120.07899999999999]
["2024-03-28T13:33:58","Council tax",0,32.229999999999997,206.36,564.99,3.64,null,"Council Tax; gen questions "]
["2024-03-28T13:34:12","General Enquiries",0,8.3000000000000007,8.3000000000000007,179.84,93.03,null,"; HOU; Other; End call; Good, no disruption and clear sound; Answered Question; No Digital Assistance"]
["2024-03-28T13:34:16","Council tax",0,58.44,58.44,372.56,0,null,"Council Tax; payment"]
["2024-03-28T13:34:28","Housing advice and Homelessness",13,0,0,377.45,0,120.06399999999999]
["2024-03-28T13:34:40","Council tax",0,237.83,237.83,232.72,0,null,"Council Tax; advised premium not applied"]
["2024-03-28T13:35:09","Council tax",0,93.17,93.17,312.17,0,null,"Council Tax"]
["2024-03-28T13:35:19","Benefits",9.1,0,0,64.25,0,10.875]
["2024-03-28T13:35:53","General Enquiries",7.6,0,0,179.83,93.05,188.70500000000001]
["2024-03-28T13:36:09","Council tax",17.3,0,0,407.19,0,119.642]
["2024-03-28T13:36:19","General Enquiries",31.4,0,0,42.34,4.0199999999999996,119.782]
["2024-03-28T13:36:23","Council tax",0,282.02999999999997,282.02999999999997,150.86000000000001,0]
["2024-03-28T13:36:35","Council tax",0,272.48,272.48,136.61000000000001,0,null,"Council Tax"]
["2024-03-28T13:36:46","Council tax",0,270.99,270.99,93.59,0,null,"Council Tax; account query"]
["2024-03-28T13:37:21","Council tax",14.7,0,0,372.56,0,119.705]
["2024-03-28T13:37:59","Council tax",0,292.08999999999997,292.08999999999997,188.58,0,null,"Council Tax; CTAX - Bill Query - General Enquiry"]
["2024-03-28T13:38:04","Council tax",0,202.05,202.05,396.78,0,null,"Account query; Council Tax"]
["2024-03-28T13:38:45","Council tax",18.5,0,0,312.2,0,119.345]
["2024-03-28T13:38:54","Benefits",0,308.27999999999997,308.27999999999997,712.92,0,null,"Council Tax; payment made"]
["2024-03-28T13:39:59","Benefits",0,371.84,371.84,113.16,0]
["2024-03-28T13:40:27","Council tax",4.5999999999999996,0,0,522.41999999999996,0,67.031999999999996]
["2024-03-28T13:41:15","Council tax",0,292.83999999999997,292.83999999999997,787.89,0]
["2024-03-28T13:41:20","General Enquiries",0,46.34,46.34,254.28,13.13,null,"Transferred to Correct Queue ; GEN; Account Enquiry; Answered questions; Good, no disruption and clear sound"]
["2024-03-28T13:41:37","Council tax",2.1,0,0,232.69,0,121.846]
["2024-03-28T13:42:59","Council tax",24.6,0,0,150.84,0,119.595]
["2024-03-28T13:43:08","Environmental Health",0,9.33,101.34,201.64,4.9400000000000004,null,"Answered Question; ENV; Other; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-28T13:43:17","General Enquiries",45.4,0,0,20.53,13.5,38.328000000000003]
["2024-03-28T13:43:18","Council tax",15.5,0,0,136.59,0,119.908]
["2024-03-28T13:43:35","Council tax",6.5,0,0,93.56,0,119.267]
["2024-03-28T13:43:44","Council tax",2.2000000000000002,0,0,396.81,0,56.938000000000002]
["2024-03-28T13:45:11","Council tax",0,7.55,7.55,100.05,0,null,"Council Tax; account query"]
["2024-03-28T13:45:15","Council tax",6.4,0,0,188.55,0,119.81399999999999]
["2024-03-28T13:45:16","Waste & Recycling",6.7,0,0,65.63,5.75,119.92400000000001]
["2024-03-28T13:45:45","Council tax",0,115.64,115.64,811.17,0,null,"Council Tax; payment"]
["2024-03-28T13:45:49","Benefits",12.9,0,0,712.88,0,119.986]
["2024-03-28T13:46:12","General Enquiries",0,5.22,5.22,0,0]
["2024-03-28T13:46:14","Benefits",60,0,0,0,0]
["2024-03-28T13:47:16","Council tax",60,0,0,0,0]
["2024-03-28T13:47:34","Council tax",6.7,0,0,100.08,0,119.68899999999999]
["2024-03-28T13:47:49","Benefits",31.2,0,0,113.16,0,119.68899999999999]
["2024-03-28T13:47:55","Environmental Health",11.3,0,0,135.78,0,119.751]
["2024-03-28T13:48:27","Council tax",11.9,0,0,787.91,0,119.48699999999999]
["2024-03-28T13:48:28","Development control (aka Planning)",0,9.2200000000000006,9.2200000000000006,322.16000000000003,0,null,"Answered Question; DEC; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-28T13:48:44","Council tax",0,8.56,8.56,6.75,0,null,"No Audio - Line cut"]
["2024-03-28T13:48:52","Council tax",0,18.64,18.64,93.64,0,null,"Council Tax; carers form"]
["2024-03-28T13:50:22","Council tax",1.5,0,0,811,0,15.984]
["2024-03-28T13:50:39","Development control (aka Planning)",8.4,0,0,322.11,0,40.564]
["2024-03-28T13:51:05","Council tax",7.4,0,0,6.67,0,119.688]
["2024-03-28T13:51:21","Council tax",12.8,0,0,93.56,0,120.173]
["2024-03-28T13:52:21","Business Rates",0,11.81,11.81,241.64,442.09,null,"Account query; NNDR"]
["2024-03-28T13:53:47","Housing advice and Homelessness",0,8.48,8.48,382.41,0,null,"Answered Question; HOU; Other; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-28T13:54:35","Business Rates",10.7,0,0,241.2,442.47,72.47]
["2024-03-28T13:55:22","Housing advice and Homelessness",7.4,0,0,382.25,0,39.000999999999998]
["2024-03-28T13:56:11","Housing advice and Homelessness",0,7.94,7.94,305.26,0,null,"Answered Question; Directed to website for information; REV; Wanted Information about the Service; End call; Good, no disruption and clear sound; Helped Navigating the website"]
["2024-03-28T13:57:05","Rents",0,30.09,30.09,147.59,0,null,"Council Tax; ct query"]
["2024-03-28T13:57:19","Electoral Services",0,15.2,15.2,98,0]
["2024-03-28T13:57:28","Housing advice and Homelessness",7.1,0,0,305.2,0,119.143]
["2024-03-28T13:57:36","Licensing",0,18.41,18.41,40.28,0,null,"Taxi Vehicle License; New license; New enquiry; No Digital Assistence ; waiting on plates"]
["2024-03-28T13:58:49","Rents",29.4,0,0,147.61000000000001,0,355.83499999999998]
["2024-03-28T13:58:52","Council tax",0,6.42,6.42,145.44999999999999,0,null,"Council Tax; CTAX - Bill Query - General Enquiry"]
["2024-03-28T13:58:57","Electoral Services",14.4,0,0,97.92,0,120.223]
["2024-03-28T13:59:03","General Enquiries",0,13.53,13.53,818.77,0,null,"Answered Question; REV; Payment; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-28T13:59:12","Licensing",17.600000000000001,0,0,40.299999999999997,0,119.973]
["2024-03-28T13:59:39","General Enquiries",0,13.22,13.22,671.97,0,null,"Answered Question; BEN; Account Enquiry; End call; Helped filling out an eform"]
["2024-03-28T13:59:57","Council tax",0,25.92,25.92,487.83,0,null,"Council Tax; Summons payment"]
["2024-03-28T14:00:51","Council tax",5.0999999999999996,0,0,145.38999999999999,0,119.221]
["2024-03-28T14:00:58","Council tax",24.4,0,0,487.75,0,237.61600000000001]
["2024-03-28T14:01:18","General Enquiries",0,3.67,3.67,299.16000000000003,0]
["2024-03-28T14:01:24","General Enquiries",12.8,0,0,818.78,0,120.271]
["2024-03-28T14:02:23","General Enquiries",12.4,0,0,671.94,0,119.411]
["2024-03-28T14:02:24","General Enquiries",0,35.299999999999997,35.299999999999997,222.69,0,null,"Directed to complete online form; REV; Change of Address; End call; Good, no disruption and clear sound; Helped Navigating the website"]
["2024-03-28T14:02:59","General Enquiries",2.8,0,0,299.17,0,120.298]
["2024-03-28T14:03:13","General Enquiries",0,8.1999999999999993,8.1999999999999993,37.03,0,null,"Answered Question; GEN; Other; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-28T14:04:26","Council tax",0,4.76,4.76,106.31,0,null,"Council Tax; CTAX - Bill Query - General Enquiry"]
["2024-03-28T14:04:44","General Enquiries",34.6,0,0,222.59,0,62.125]
["2024-03-28T14:04:54","General Enquiries",7.5,0,0,36.950000000000003,0,16.562999999999999]
["2024-03-28T14:05:25","Council tax",0,21.73,21.73,282.48,0,null,"Council Tax; voa "]
["2024-03-28T14:05:29","Council tax",3.7,0,0,106.27,0,120.126]
["2024-03-28T14:06:18","Benefits",0,57.83,57.83,416.05,0,null,"Benefits; ben query"]
["2024-03-28T14:07:23","Payment Line",0,12.23,12.23,679.02,127.78,null,"; ENV; Account Enquiry; End call; Good, no disruption and clear sound; Answered Question; No Digital Assistance"]
["2024-03-28T14:07:35","Payment Line",11.5,0,0,678.97,127.78,65.921999999999997]
["2024-03-28T14:07:50","Council tax",20.8,0,0,282.45,0,120.04900000000001]
["2024-03-28T14:07:57","Rents",0,24.34,33.56,289.52,7.41,null,"Transferred to Correct Queue ; REN; Account Enquiry; End call; Good, no disruption and clear sound"]
["2024-03-28T14:08:31","Benefits",56.9,0,0,416.06,0,133.72200000000001]
["2024-03-28T14:09:57","General Enquiries",23.4,0,0,12.45,7.66,119.801]
["2024-03-28T14:10:01","Council tax",0,6.88,6.88,339.98,0,null,"Council Tax; CTAX - Notify us of a move - eform"]
["2024-03-28T14:10:18","Rents",0,75.44,85.97,551.16999999999996,24.75,null,"Rents"]
["2024-03-28T14:10:42","Rents",8.6,0,0,277,0,119.846]
["2024-03-28T14:12:22","Council tax",6,0,0,339.97,0,119.455]
["2024-03-28T14:12:40","Housing advice and Homelessness",9.1,0,0,61.39,6.76,120.271]
["2024-03-28T14:13:03","Council tax",0,13.11,13.11,299.73,0,null,"Council Tax; New bill"]
["2024-03-28T14:13:54","Council tax",0,7.28,7.28,400.89,156.69,null,"Council Tax; account query"]
["2024-03-28T14:13:59","Rents",9.6999999999999993,0,0,489.66,18.3,27.937999999999999]
["2024-03-28T14:15:04","Council tax",0,8.8000000000000007,8.8000000000000007,285.76,0,null,"Council Tax; structural work exemption advice"]
["2024-03-28T14:15:26","Council tax",0,11.95,11.95,173.17,0,null,"Council Tax; Postcode"]
["2024-03-28T14:15:27","Council tax",12.2,0,0,299.64,0,508.85700000000003]
["2024-03-28T14:16:15","Council tax",6.5,0,0,400.44,157.09,120.18899999999999]
["2024-03-28T14:16:53","Rents",0,9.9499999999999993,9.9499999999999993,195.25,0,null,"Rents; RENT PAYMENT"]
["2024-03-28T14:17:17","Housing Services",0,80.58,283.64,294.81,4.63,null,"Transferred to Correct Queue ; HOU; Other; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-28T14:17:25","Council tax",7.6,0,0,285.58,0,119.47]
["2024-03-28T14:17:30","Benefits",0,6.97,146.81,345.86,190.42,null,"Bens overpayment; Benefits"]
["2024-03-28T14:17:33","Homelink",0,164.98,164.98,0,0]
["2024-03-28T14:18:17","Council tax",10.6,0,0,173.09,0,119.57899999999999]
["2024-03-28T14:18:32","Council tax",0,198.14,198.14,1292.22,0,null,"Council Tax; multiple bills for SPD withdrawal "]
["2024-03-28T14:18:32","Council tax",0,94.31,272.81,384.11,4.6399999999999997,null,"Council Tax; CTAX - Bill Query - General Enquiry"]
["2024-03-28T14:18:44","Rents",9.3000000000000007,0,0,195.22,0,120.07899999999999]
["2024-03-28T14:18:51","General Enquiries",5.9,0,0,60.28,4.6399999999999997,120.31399999999999]
["2024-03-28T14:19:04","Council tax",0,178.44,178.44,173.55,0,null,"Council Tax; Benefits; apply for CTS"]
["2024-03-28T14:19:10","Rents",0,137.81,303.76,19.170000000000002,3.84,23.515999999999998,"Transferred to Correct Queue ; REN; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-28T14:20:08","General Enquiries",9.6,0,0,29.27,4.8600000000000003,119.626]
["2024-03-28T14:20:37","Benefits",0,40.83,40.83,0,0]
["2024-03-28T14:20:45","Council tax",0,297.27999999999997,297.27999999999997,284.72000000000003,0,null,"Council Tax; account query"]
["2024-03-28T14:22:03","General Enquiries",4,0,0,29.86,5.13,119.611]
["2024-03-28T14:22:11","Council tax",0,60,392.06,227.84,4.66,null,"Council Tax; payment"]
["2024-03-28T14:22:21","Benefits",1.2,0,0,284.97000000000003,186.53,90.296999999999997]
["2024-03-28T14:22:53","General Enquiries",15.4,0,0,19.05,4.16,120.533]
["2024-03-28T14:23:11","General Enquiries",0,69.53,69.53,147.41999999999999,0,null,"Answered Question; REV; Account Enquiry; End call; Good, no disruption and clear sound"]
["2024-03-28T14:23:23","Homelink",52.4,0,0,1035.92,0,120.56399999999999]
["2024-03-28T14:24:07","Council tax",3.5,0,0,1292.0899999999999,0,204.70699999999999]
["2024-03-28T14:24:10","Housing Services",6.1,0,0,265.45,0,120.205]
["2024-03-28T14:24:19","Council tax",17.600000000000001,0,0,173.47,0,90.834999999999994]
["2024-03-28T14:24:30","Homelink",4.3,0,0,1028.3,0,null,"Answered Question; Raised a back-office task; HOU; Housing Advice and Homelink; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-28T14:24:43","General Enquiries",8.4,0,0,23.48,5.0599999999999996,44.375999999999998]
["2024-03-28T14:25:32","Council tax",9.3000000000000007,0,0,353.84,0,120.17400000000001]
["2024-03-28T14:25:43","Rents",0,264.08,264.08,212.23,0,null,"Payment; Rents"]
["2024-03-28T14:26:06","General Enquiries",14.2,0,0,147.44,0,83.484999999999999]
["2024-03-28T14:26:25","Homelink",0,409.47,409.47,309.97000000000003,0,null,"Answered Question; HOU; Housing Advice and Homelink; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-28T14:26:50","Homelink",0,431.28,431.28,171.41,0,null,"; HOU; Housing Advice and Homelink; End call; Good, no disruption and clear sound; Answered Question; No Digital Assistance"]
["2024-03-28T14:27:40","Council tax",10.3,0,0,284.52999999999997,0,119.71]
["2024-03-28T14:28:17","Electoral Services",0,305.08,305.08,0,0]
["2024-03-28T14:29:09","Rents",12.3,0,0,0,0]
["2024-03-28T14:29:46","Rents",9,0,0,202.63,0,75.629000000000005]
["2024-03-28T14:29:58","Housing advice and Homelessness",0,298.06,298.06,215.61,0,null,"Answered Question; Directed to complete online form; HOU; Account Enquiry; End call; Good, no disruption and clear sound; Helped Navigating the website"]
["2024-03-28T14:30:15","Rents",4.9000000000000004,0,0,193.8,0,null,"Rents; Check Rent account"]
["2024-03-28T14:30:42","Council tax",10.8,0,0,204.16,0,119.645]
["2024-03-28T14:31:42","Benefits",0,50.13,456.5,1735.94,6.5,null,"Benefits; account query"]
["2024-03-28T14:31:46","Rents",2.2999999999999998,0,0,212.27,0,20.140999999999998]
["2024-03-28T14:31:57","Council tax",0,64.09,64.09,0,0]
["2024-03-28T14:32:28","Housing Services",0,99.34,272.7,18.920000000000002,3.42,null,"Transferred to Correct Queue ; HOU; Other; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-28T14:32:54","Council tax",0,187.95,187.95,130,0,null,"Council Tax; CTAX - Notify us of a move - eform"]
["2024-03-28T14:33:38","General Enquiries",8.6,0,0,9.7799999999999994,1.94,119.426]
["2024-03-28T14:34:34","Housing advice and Homelessness",0,210.78,210.78,748.66,0,null,"; HOU; Housing Advice and Homelink; End call; Good, no disruption and clear sound; Assisted customer to complete a form; No Digital Assistance"]
["2024-03-28T14:34:36","Sundry Debtors",12.3,0,0,257.95,5.25,67.86]
["2024-03-28T14:34:52","Homelink",2.4,0,0,309.91000000000003,0,412.19299999999998]
["2024-03-28T14:35:40","General Enquiries",0,271.75,271.75,79.48,0,null,"Answered Question; Directed to third party; GEN; Other; End call; Audio Disruption including low volume, crackle and cut outs ; No Digital Assistance"]
["2024-03-28T14:35:40","Homelink",1.8,0,0,171.44,0,56.625999999999998]
["2024-03-28T14:35:57","Housing Services",0,313.33,533.79999999999995,595.28,52.3,null,"Answered Question; Transferred to back-office; HOU; Chasing Previous Request or Application; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-28T14:35:58","Council tax",0,163.41,163.41,0,0]
["2024-03-28T14:35:58","General Enquiries",7.8,0,0,18.73,3.75,119.533]
["2024-03-28T14:36:18","Housing advice and Homelessness",7.6,0,0,215.48,0,119.58]
["2024-03-28T14:37:23","General Enquiries",0,322.31,322.31,145.88,0,null,"Answered Question; REV; Wanted Information about the Service; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-28T14:38:04","Electoral Services",0,268.45,801.98,561.66,6.83,null,"Answered Question; Raised a back-office task; ELE; Change of Address; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-28T14:38:29","Benefits",0,306.5,306.5,508.47,134.24,null,"Rents; transferred to rents"]
["2024-03-28T14:38:29","Council tax",5.8,0,0,129.94,0,119.986]
["2024-03-28T14:38:38","Benefits",0,389.14,389.14,371.02,0,null,"Benefits; Rents; Chasing payment statements "]
["2024-03-28T14:39:32","Housing advice and Homelessness",2,0,0,748.59,0,26.484999999999999]
["2024-03-28T14:40:08","Development control (aka Planning)",0,221.95,623.54999999999995,164.25,59.08,null,"Answered Question; DEC; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-28T14:42:02","General Enquiries",6.8,0,0,79.42,0,119.92400000000001]
["2024-03-28T14:42:19","General Enquiries",0,144.77000000000001,144.77000000000001,0,0]
["2024-03-28T14:42:47","General Enquiries",7,0,0,27.38,2.13,120.361]
["2024-03-28T14:43:25","Council tax",4.9000000000000004,0,0,12,0]
["2024-03-28T14:43:45","General Enquiries",25.4,0,0,145.77000000000001,0,23.221]
["2024-03-28T14:43:58","Council tax",0,0,0,0,0]
["2024-03-28T14:43:59","Council tax",0,92.28,92.28,475.3,0,null,"Council Tax; CTAX - Bill Query - General Enquiry"]
["2024-03-28T14:44:10","General Enquiries",3.1,0,0,358.91,5.13,120]
["2024-03-28T14:44:59","General Enquiries",0,312.83,312.83,544.44000000000005,0,null,"; REV; Single Person Discount; End call; Good, no disruption and clear sound; Assisted customer to complete a form; No Digital Assistance"]
["2024-03-28T14:45:06","Benefits",2.9,0,0,1467.75,0,119.68899999999999]
["2024-03-28T14:45:25","General Enquiries",5.3,0,0,12.34,1.94,119.831]
["2024-03-28T14:45:27","Payment Line",0,357.05,357.05,223.64,0,null,"Answered Question; REN; Payment; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-28T14:45:30","Benefits",8.6,0,0,143.59,134.52000000000001,50.015999999999998]
["2024-03-28T14:46:58","Benefits",7.9,0,0,371.03,0,403.59699999999998]
["2024-03-28T14:47:02","Housing Services",2.8,0,0,194.97,50.66,23.39]
["2024-03-28T14:47:27","Council tax",0,509.38,509.38,936.64,0,null,"Council Tax"]
["2024-03-28T14:47:44","Council tax",24.5,0,0,475.25,0,119.985]
["2024-03-28T14:48:01","Council tax",0,502.75,502.75,283.86,0,null,"Council Tax; CTAX - Notify us of a move - eform"]
["2024-03-28T14:49:56","General Enquiries",0,506.78,506.78,88.03,0,null,"Raised a back-office task; NNDR; Directed to website; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-28T14:50:34","General Enquiries",0,588.83000000000004,588.83000000000004,259.67,0,null,"Answered Question; REV; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-28T14:51:33","Payment Line",2.7,0,0,223.66,0,65.734999999999999]
["2024-03-28T14:52:09","Council tax",0,565.49,565.49,417.09,0,null,"Council Tax; set up D/d "]
["2024-03-28T14:52:10","Benefits",0,164.45,164.45,0,0]
["2024-03-28T14:52:18","Development control (aka Planning)",9.4,0,0,151.66999999999999,57.45,120.14100000000001]
["2024-03-28T14:52:31","General Enquiries",4.4000000000000004,0,0,544.41999999999996,0,95.003]
["2024-03-28T14:53:29","Council tax",0,724.03,724.03,155.78,0,null,"Council Tax; New bill enquiry"]
["2024-03-28T14:53:37","General Enquiries",0,723.34,723.34,395.22,0,null,"Answered Question; GEN; Chasing Previous Request or Application; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-28T14:56:15","General Enquiries",0,638.69000000000005,638.69000000000005,43.31,0]
["2024-03-28T14:56:26","Council tax",6.2,0,0,112.84,0,13.516]
["2024-03-28T14:56:44","Licensing",0,208.28,208.28,0,0]
["2024-03-28T14:57:01","Council tax",5.4,0,0,97.67,0,null,"Council Tax; Moving"]
["2024-03-28T14:57:50","General Enquiries",0,691.77,691.77,320.67,0]
["2024-03-28T14:57:57","Council tax",11.8,0,0,936.64,0,119.346]
["2024-03-28T14:58:06","Council tax",5.0999999999999996,0,0,283.81,0,109.491]
["2024-03-28T14:59:08","Electoral Services",2.6,0,0,202.56,2,105.881]
["2024-03-28T14:59:45","Benefits",0,600.49,600.49,320.94,0,null,"Council Tax; spd and rebanding"]
["2024-03-28T15:00:02","General Enquiries",18.600000000000001,0,0,88.03,0,28.219000000000001]
["2024-03-28T15:02:08","General Enquiries",10.3,0,0,259.58999999999997,0,60.673000000000002]
["2024-03-28T15:02:18","Benefits",3.8,0,0,54.92,0,264.58100000000002]
["2024-03-28T15:02:19","Benefits",0,707.81,707.81,311.42,0,null,"Council Tax; wanted new bill as not recived"]
["2024-03-28T15:02:39","Benefits",30.2,0,0,22.91,0,null,"Council Tax; Left Voicemail "]
["2024-03-28T15:03:12","General Enquiries",0,196.8,196.8,0,0]
["2024-03-28T15:03:16","Benefits",0,724.76,724.76,268.22000000000003,0,null,"Benefits; checking ben"]
["2024-03-28T15:03:30","Housing advice and Homelessness",0,750.39,750.39,371.95,0,null,"Answered Question; HOU; Other; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-28T15:04:12","Benefits",0,198.5,198.5,0,0]
["2024-03-28T15:04:22","Council tax",2.2999999999999998,0,0,416.97,0,15.609]
["2024-03-28T15:05:27","General Enquiries",0,199.33,199.33,0,0]
["2024-03-28T15:06:54","General Enquiries",0,119.23,119.23,0,0]
["2024-03-28T15:07:02","General Enquiries",0,51.22,51.22,0,0]
["2024-03-28T15:07:12","General Enquiries",8.8000000000000007,0,0,395.17,0,145.36099999999999]
["2024-03-28T15:07:57","Council tax",2.4,0,0,155.75,0,373.90899999999999]
["2024-03-28T15:08:08","Development control (aka Planning)",0,453.67,453.67,476.33,0,null,"Answered Question; DEC; Duty Planning Appointment; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-28T15:08:21","Council tax",0,418.95,418.95,123.33,0,null,"Council Tax; ct query"]
["2024-03-28T15:08:48","General Enquiries",4,0,0,43.19,0,119.688]
["2024-03-28T15:10:01","Summons & Recoveries",0,402.24,806.53,359.08,148.83000000000001,null,"Council Tax; recovery call "]
["2024-03-28T15:10:10","Council tax",0,354.39,354.39,87.7,0,null,"Account enquiry; Council Tax"]
["2024-03-28T15:11:08","General Enquiries",0,386.88,386.88,83.2,0]
["2024-03-28T15:11:30","General Enquiries",0,464.77,464.77,234.97,0,null,"; HOU; Housing Advice and Homelink; End call; Good, no disruption and clear sound; Answered Question; No Digital Assistance"]
["2024-03-28T15:11:36","General Enquiries",6.5,0,0,320.56,0,120.423]
["2024-03-28T15:11:37","Benefits",0,459.42,459.42,1417.53,237.78,null,"Rents; rent payment"]
["2024-03-28T15:11:38","Benefits",2.7,0,0,320.91000000000003,0,16.234999999999999]
["2024-03-28T15:11:51","General Enquiries",0,418.24,418.24,274.88,0,null,"Answered Question; REV; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-28T15:12:23","Council tax",0,455.88,455.88,395.98,0,null,"Council Tax; account query"]
["2024-03-28T15:13:32","Council tax",0,76.64,76.64,0,0]
["2024-03-28T15:14:48","Benefits",0,427.39,427.39,449.42,0]
["2024-03-28T15:14:49","Development control (aka Planning)",0,364.98,364.98,222.05,0]
["2024-03-28T15:15:47","General Enquiries",15.3,0,0,227.63,0,119.923]
["2024-03-28T15:15:53","General Enquiries",0,176.91,176.91,0,0]
["2024-03-28T15:16:20","General Enquiries",9.8000000000000007,0,0,215.19,0,null,"Answered Question; GEN; General; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-28T15:16:22","Benefits",3.5,0,0,311.39,0,246.221]
["2024-03-28T15:16:33","General Enquiries",0,117.09,117.09,0,0]
["2024-03-28T15:16:51","Housing advice and Homelessness",10.7,0,0,371.91,0,430.06299999999999]
["2024-03-28T15:17:20","Benefits",2.2999999999999998,0,0,268.19,0,119.392]
["2024-03-28T15:17:26","Development control (aka Planning)",10.6,0,0,476.28,0,120.03100000000001]
["2024-03-28T15:17:32","Council tax",7.5,0,0,123.25,0,106.423]
["2024-03-28T15:18:01","Council tax",5.4,0,0,58,2.2200000000000002,119.517]
["2024-03-28T15:18:02","Benefits",0,384.31,384.31,680.25,0,null,"Claim query; Benefits"]
["2024-03-28T15:18:27","Council tax",5.7,0,0,87.72,0,51.36]
["2024-03-28T15:18:40","Council tax",0,402.14,402.14,404.34,127.55,null,"account query"]
["2024-03-28T15:19:05","General Enquiries",9.1,0,0,83.11,0,119.361]
["2024-03-28T15:19:59","Business Rates",0,380.76,852.19,157.47,241.41,null,"NNDR"]
["2024-03-28T15:20:47","Council tax",0,329.52,329.52,241.88,0]
["2024-03-28T15:20:53","General Enquiries",2.5,0,0,235,0,115.60899999999999]
["2024-03-28T15:21:07","General Enquiries",4.2,0,0,274.72000000000003,0,119.65600000000001]
["2024-03-28T15:21:30","Benefits",1.7,0,0,354.13,238.06,86.328999999999994]
["2024-03-28T15:21:33","Benefits",0,162.63999999999999,162.63999999999999,0,0]
["2024-03-28T15:21:34","Housing advice and Homelessness",0,164.91,164.91,0,0]
["2024-03-28T15:22:07","Council tax",16.100000000000001,0,0,395.95,0,116.813]
["2024-03-28T15:22:26","General Enquiries",0,196.91,196.91,0,0]
["2024-03-28T15:22:37","Housing Services",0,351.23,948.06,345,156.52000000000001,null,"Answered Question; REN; Payment; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-28T15:22:38","General Enquiries",0,590.79999999999995,590.79999999999995,178.8,0]
["2024-03-28T15:22:38","Development control (aka Planning)",9.5,0,0,222.02,0,119.71899999999999]
["2024-03-28T15:22:57","General Enquiries",0,488.03,488.03,174.78,0,null,"Answered Question; BEN; Account Enquiry; End call"]
["2024-03-28T15:23:02","Council tax",0,466.84,466.84,102.3,0,null,"Council Tax; CTAX - Bill Query - General Enquiry"]
["2024-03-28T15:23:50","Benefits",2.2999999999999998,0,0,449.36,0,119.798]
["2024-03-28T15:25:44","Summons & Recoveries",7.5,0,0,300.77999999999997,147.11000000000001,495.56900000000002]
["2024-03-28T15:26:44","General Enquiries",0,70.44,70.44,0,0]
["2024-03-28T15:26:47","Benefits",6.3,0,0,680.28,0,50.423999999999999]
["2024-03-28T15:26:48","Council tax",0,467.09,467.09,130.41,0,null,"Council Tax; CTAX - Bill Query - General Enquiry"]
["2024-03-28T15:27:17","Council tax",0,489.5,489.5,77.84,0]
["2024-03-28T15:27:34","Council tax",21.8,0,0,404.19,127.73,34.671999999999997]
["2024-03-28T15:27:47","General Enquiries",11.8,0,0,11.33,2.06,120.063]
["2024-03-28T15:28:12","Housing advice and Homelessness",11,0,0,117.34,0,119.32899999999999]
["2024-03-28T15:28:29","Council tax",10.6,0,0,241.89,0,119.236]
["2024-03-28T15:28:36","Housing advice and Homelessness",6,0,0,107.03,0]
["2024-03-28T15:28:58","General Enquiries",0,566.41999999999996,566.41999999999996,89.77,0,null,"; ENV; Licensing Enquiries Taxi; End call; Good, no disruption and clear sound; Answered Question; No Digital Assistance"]
["2024-03-28T15:29:16","Council tax",0,506.74,506.74,139.5,0]
["2024-03-28T15:30:14","General Enquiries",4.5,0,0,18.78,2.88,119.735]
["2024-03-28T15:30:26","Benefits",1.5,0,0,412.25,0,119.86199999999999]
["2024-03-28T15:30:49","Rents",0,116.61,116.61,0,0]
["2024-03-28T15:31:00","Benefits",5,0,0,404.17,0,null,"Benefits; New bill"]
["2024-03-28T15:32:21","Council tax",0,409.44,409.44,189.91,0,null,"Council Tax; Banding"]
["2024-03-28T15:32:33","General Enquiries",12.5,0,0,174.73,0,21.437999999999999]
["2024-03-28T15:32:39","General Enquiries",11.4,0,0,0,0]
["2024-03-28T15:33:03","Council tax",3.8,0,0,102.19,0,119.688]
["2024-03-28T15:33:19","General Enquiries",0,375.44,375.44,180.27,0,null,"Answered Question; REV; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-28T15:33:23","General Enquiries",30.7,0,0,71.94,0,120.392]
["2024-03-28T15:34:05","General Enquiries",12.2,0,0,57.08,0,null,"Answered Question; Directed to third party; GEN; General; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-28T15:34:21","Council tax",0,307.13,307.13,40.11,0,null,"Council Tax; directed to the web "]
["2024-03-28T15:34:34","General Enquiries",0,335.78,335.78,721.31,0,null,"; ENV; Bulky item collections; End call; Good, no disruption and clear sound; Assisted customer to complete a form; No Digital Assistance"]
["2024-03-28T15:34:42","General Enquiries",11,0,0,178.75,0,119.503]
["2024-03-28T15:35:17","Development control (aka Planning)",0,345.69,345.69,227.47,0,null,"Answered Question; BEN; Account Enquiry; End call"]
["2024-03-28T15:35:53","Benefits",0,106.47,106.47,0,0]
["2024-03-28T15:35:54","Summons & Recoveries",0,380.24,380.24,397.38,0]
["2024-03-28T15:36:03","Business Rates",1.8,0,0,145.83000000000001,239.83,25.11]
["2024-03-28T15:36:47","Council tax",0,346.75,346.75,168.8,0,null,"Council Tax; letter delivered to wrong address"]
["2024-03-28T15:36:50","Council tax",8,0,0,130.24,0,120.22]
["2024-03-28T15:37:18","Council tax",28.7,0,0,77.8,0,120.048]
["2024-03-28T15:37:34","Council tax",0,261.25,261.25,0,0]
["2024-03-28T15:39:05","General Enquiries",2.2999999999999998,0,0,89.7,0,83.36]
["2024-03-28T15:39:36","General Enquiries",0,28.67,28.67,0,0]
["2024-03-28T15:39:51","Housing Services",7.6,0,0,0,0,362.08100000000002]
["2024-03-28T15:39:53","Council tax",5.9,0,0,139.41999999999999,0,120.25]
["2024-03-28T15:40:31","Housing Services",6.8,0,0,325.88,154.16,120.111]
["2024-03-28T15:41:05","Council tax",31.5,0,0,189.92,0,119.486]
["2024-03-28T15:41:11","General Enquiries",4,0,0,180.14,0,120.017]
["2024-03-28T15:41:36","Rents",0,173.17,555.75,439.64,104.95,null,"Rents"]
["2024-03-28T15:41:36","Council tax",3.7,0,0,40.130000000000003,0,169.048]
["2024-03-28T15:41:37","General Enquiries",0,126.13,126.13,441.83,0,null,"Assisted customer to complete a form; GEN; Account Enquiry; Answered questions; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-28T15:42:01","General Enquiries",13.3,0,0,721.28,0,159.66]
["2024-03-28T15:42:37","Council tax",0,126.08,126.08,98.3,0,null,"Council Tax; Directed to website. Moved "]
["2024-03-28T15:42:56","Development control (aka Planning)",5,0,0,227.44,0,120.282]
["2024-03-28T15:43:19","Development control (aka Planning)",0,223.47,464.94,109.67,133.38999999999999,null,"Answered Question; DEC; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-28T15:43:20","General Enquiries",0,244.08,244.08,103.69,0,null,"Answered Question; BEN; Account Enquiry; End call"]
["2024-03-28T15:43:39","General Enquiries",0,319.83999999999997,319.83999999999997,85.53,0,null,"Answered Question; GEN; General; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-28T15:44:10","Rents",0,298.33999999999997,298.33999999999997,344.25,0,null,"Rents; payment "]
["2024-03-28T15:44:19","Benefits",0,286.2,286.2,196.59,0]
["2024-03-28T15:44:21","Summons & Recoveries",10,0,0,397.34,0,294.52699999999999]
["2024-03-28T15:45:08","Council tax",7.7,0,0,168.66,0,119.86]
["2024-03-28T15:45:10","General Enquiries",4.7,0,0,441.73,0,334.25599999999997]
["2024-03-28T15:46:16","General Enquiries",5.5,0,0,12.41,2.2200000000000002,119.611]
["2024-03-28T15:46:47","Council tax",19.3,0,0,98.31,0,119.71899999999999]
["2024-03-28T15:48:07","Waste & Recycling",0,241.09,241.09,469.16,0,null,"Domestic/householder enquiry; Bulky item request; New enquiry; No Digital Assistance; Information Provided"]
["2024-03-28T15:48:36","Council tax",0,359.75,359.75,67.53,0,null,"Council Tax; checking when bill will be done"]
["2024-03-28T15:48:36","General Enquiries",7,0,0,27.02,2.84,120.251]
["2024-03-28T15:48:49","General Enquiries",14.8,0,0,103.67,0,119.336]
["2024-03-28T15:49:19","General Enquiries",0,308.27,308.27,247.81,0]
["2024-03-28T15:49:21","General Enquiries",0,43.13,43.13,666.94,0,null,"Answered Question; Assisted customer to complete a form; Directed to complete online form; REV; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-28T15:49:45","Council tax",0,289.31,289.31,485.16,0,null,"Account query; Council Tax"]
["2024-03-28T15:50:05","Council tax",0,312.64,312.64,88.95,0,null,"Council Tax; ct query"]
["2024-03-28T15:50:06","Rents",14.3,0,0,344.19,0,119.595]
["2024-03-28T15:50:39","General Enquiries",7.4,0,0,85.44,0,120.003]
["2024-03-28T15:50:46","Benefits",23.3,0,0,196.55,0,119.596]
["2024-03-28T15:51:15","General Enquiries",9.5,0,0,666.86,0,120.209]
["2024-03-28T15:52:29","Housing Services",0,260.8,347.53,185.98,373.66,null,"Answered Question; REV; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-28T15:52:49","Rents",10.7,0,0,476.22,388.3,76.703999999999994]
["2024-03-28T15:53:07","Development control (aka Planning)",7.6,0,0,82.58,130.84,45.86]
["2024-03-28T15:54:12","Waste & Recycling",10.4,0,0,469.17,0,119.49299999999999]
["2024-03-28T15:56:04","General Enquiries",3.5,0,0,247.83,0,119.315]
["2024-03-28T15:56:27","Council tax",33.5,0,0,67.5,0,119.518]
["2024-03-28T15:56:57","Council tax",2.2000000000000002,0,0,485.17,0,183.73699999999999]
["2024-03-28T15:57:35","Council tax",2.9,0,0,88.97,0,57.156999999999996]
["2024-03-28T15:58:05","General Enquiries",8.5,0,0,43.45,7.64,75.08]
["2024-03-28T16:00:08","Housing Services",24,0,0,141.77000000000001,366.86,120.24]
["2024-03-28T16:01:49","General Enquiries",0,26.53,26.53,211.5,160.75,null,"Answered Question; DEC; Payment; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-28T16:03:30","General Enquiries",25.8,0,0,211.49,160.76,188.61500000000001]
["2024-03-28T16:04:40","General Enquiries",0,35.840000000000003,35.840000000000003,412,0,null,"Answered Question; Assisted customer to complete a form; BEN; Account Enquiry; End call"]
["2024-03-28T16:05:50","Council tax",0,9.11,9.11,352.47,0,null,"Council Tax; CTAX - Bill Query - General Enquiry"]
["2024-03-28T16:06:35","Benefits",0,35.880000000000003,35.880000000000003,114.44,0,null,"Benefits; DHP advise"]
["2024-03-28T16:06:40","General Enquiries",35.200000000000003,0,0,411.97,0,119.86]
["2024-03-28T16:06:55","Electoral Services",0,8.1999999999999993,8.1999999999999993,103.53,0]
["2024-03-28T16:07:54","General Enquiries",0,11.27,11.27,453.58,0,null,"; REV; Account Enquiry; End call; Good, no disruption and clear sound; Answered Question; No Digital Assistance"]
["2024-03-28T16:08:17","Benefits",34.9,0,0,114.44,0,28.114000000000001]
["2024-03-28T16:08:26","Council tax",8,0,0,352.34,0,119.51600000000001]
["2024-03-28T16:08:34","Electoral Services",7.2,0,0,103.53,0,119.896]
["2024-03-28T16:09:37","General Enquiries",0,21.23,21.23,274.83,361.05,null,"Answered Question; REV; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-28T16:10:22","General Enquiries",9.6,0,0,453.59,0,69.265000000000001]
["2024-03-28T16:11:19","General Enquiries",19.8,0,0,274.5,361.31,253.298]
["2024-03-28T16:12:11","Payment Line",0,13.64,13.64,164.92,0,null,"Answered Question; BEN; Account Enquiry; End call"]
["2024-03-28T16:12:23","Payment Line",12.8,0,0,165.06,0,42.969000000000001]
["2024-03-28T16:14:19","Homelink",0,16.77,16.77,54.17,0,null,"Answered Question; HOU; Housing Advice and Homelink; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-28T16:14:50","General Enquiries",0,10.14,10.14,553.58000000000004,0,null,"Answered Question; ENV; Missed Bins Eform; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-28T16:15:55","Homelink",16,0,0,54.14,0,120.062]
["2024-03-28T16:16:51","General Enquiries",9.5,0,0,553.54999999999995,0,120.111]
["2024-03-28T16:17:12","General Enquiries",0,13.88,13.88,40.590000000000003,0,null,"Raised a back-office task; Call for ICT ; GEN; Account Enquiry; Answered questions; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-28T16:17:18","General Enquiries",0,34.049999999999997,34.049999999999997,112.03,0]
["2024-03-28T16:17:21","Housing Services",0,18.670000000000002,30.88,247.61,2.23,null,"Answered Question; HOU; Other; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-28T16:18:53","General Enquiries",12.5,0,0,40.64,0,16.187999999999999]
["2024-03-28T16:19:00","General Enquiries",18,0,0,57.63,2.5,119.85899999999999]
["2024-03-28T16:19:18","General Enquiries",4.0999999999999996,0,0,0,0]
["2024-03-28T16:19:23","General Enquiries",27.4,0,0,111.98,0,119.89100000000001]
["2024-03-28T16:20:19","Housing Services",11.5,0,0,189.81,0,25.687000000000001]
["2024-03-28T16:26:42","Council tax",0,14.8,14.8,321.72000000000003,0,null,"Council Tax; CTAX - Bill Query - General Enquiry"]
["2024-03-28T16:27:52","Benefits",0,77.11,125.25,731.28,4.1399999999999997,null,"Benefits; Helping finding form online for c/tax support "]
["2024-03-28T16:29:20","Council tax",13.7,0,0,321.67,0,120.157]
["2024-03-28T16:30:24","Council tax",91.9,0,0,0,0]
["2024-03-28T16:30:58","Council tax",0,11.8,11.8,431.7,0,null,"Council Tax"]
["2024-03-28T16:31:29","Council tax",11.4,0,0,396.27,4.47,119.59399999999999]
["2024-03-28T16:33:20","Council tax",11,0,0,431.69,0,103.157]
["2024-03-28T16:34:13","General Enquiries",0,13.69,13.69,158.78,0,null,"Answered Question; ENV; Refuse and Recycling Specific Advice; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-28T16:35:48","Council tax",0,12.05,12.05,298.95,0,null,"Council Tax; CTAX - Bill Query - General Enquiry"]
["2024-03-28T16:35:54","General Enquiries",12.7,0,0,158.84,0,18.265999999999998]
["2024-03-28T16:38:28","Council tax",11.1,0,0,298.92,0,119.548]
["2024-03-28T16:38:38","Council tax",0,3.16,3.16,830.52,0,null,"Council Tax"]
["2024-03-28T16:39:06","Benefits",3.2,0,0,334.95,0,23.687999999999999]
["2024-03-28T16:40:54","Council tax",2.2999999999999998,0,0,830.39,0,120.26600000000001]
["2024-03-28T16:47:27","Council tax",0,12.77,12.77,186.86,0,null,"Council Tax; Account enquiry "]
["2024-03-28T16:47:28","Payment Line",0,11.27,11.27,214.28,0,null,"Answered Question; BEN; Account Enquiry; End call"]
["2024-03-28T16:47:40","Payment Line",10.5,0,0,214.33,0,119.70399999999999]
["2024-03-28T16:48:05","Development control (aka Planning)",0,10.8,218.13,54.64,45.14,null,"Answered Question; BEN; Account Enquiry; End call"]
["2024-03-28T16:48:08","General Enquiries",0,136.66,136.66,153.47,0,null,"Answered Question; REV; Account Enquiry; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-28T16:49:08","Rents",0,235.61,235.61,474.17,0,null,"Rents; Rent arrears"]
["2024-03-28T16:49:47","General Enquiries",9.5,0,0,15.75,2.16,119.71899999999999]
["2024-03-28T16:50:02","Council tax",11.7,0,0,186.81,0,56.156999999999996]
["2024-03-28T16:51:40","Council tax",0,178.52,178.52,161.63,0,null,"Council Tax"]
["2024-03-28T16:52:07","General Enquiries",0,171.05,171.05,24.48,0,null,"Answered Question; BEN; Account Enquiry; End call"]
["2024-03-28T16:52:15","General Enquiries",8.8000000000000007,0,0,153.41,0,119.813]
["2024-03-28T16:53:25","Development control (aka Planning)",17.399999999999999,0,0,38.33,43.63,56.39]
["2024-03-28T16:54:18","Rents",3.3,0,0,474.14,0,223.17500000000001]
["2024-03-28T16:55:51","Homelink",0,5.51,267.02999999999997,104.67,36.340000000000003,null,"Answered Question; BEN; Account Enquiry; End call"]
["2024-03-28T16:56:02","General Enquiries",2.4,0,0,24.47,0,112.18899999999999]
["2024-03-28T16:56:22","Electoral Services",0,19.48,19.48,155.13999999999999,0,null,"Answered Question; BEN; Account Enquiry; End call"]
["2024-03-28T16:56:49","Council tax",14.7,0,0,161.63,0,19.047000000000001]
["2024-03-28T16:57:14","General Enquiries",4.3,0,0,15.88,36.81,120.236]
["2024-03-28T16:57:22","Housing advice and Homelessness",0,396.64,396.64,162,0,null,"Answered Question; BEN; Account Enquiry; End call"]
["2024-03-28T16:57:47","Waste & Recycling",0,49.13,386.17,187.33,1.48,null,"Domestic/householder enquiry; Missed bin; New enquiry; No Digital Assistance; Information Provided; Application Accepted; no further admin"]
["2024-03-28T16:58:23","Electoral Services",6.5,0,0,155.16,0,83.625]
["2024-03-28T16:58:54","Development control (aka Planning)",0,107.48,394.45,646.11,1.81,null,"Answered Question; DEC; Payment; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-28T16:59:14","Payment Line",0,147.05000000000001,147.05000000000001,231.81,0,null,"Answered Question; REN; Payment; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-28T17:00:13","General Enquiries",3.1,0,0,16.39,1.77,120.20399999999999]
["2024-03-28T17:01:42","Payment Line",10.4,0,0,231.73,0,119.64100000000001]
["2024-03-28T17:02:29","Homelink",4.5,0,0,88.42,0,47.469000000000001]
["2024-03-28T17:02:35","General Enquiries",9.3000000000000007,0,0,19.170000000000002,2.0499999999999998,119.566]
["2024-03-28T17:04:48","Council tax",0,8.11,8.11,50.41,0,null,"Council Tax; CTAX - Bill Query - General Enquiry"]
["2024-03-28T17:04:52","Housing advice and Homelessness",4,0,0,161.88999999999999,0,19.547000000000001]
["2024-03-28T17:06:00","Waste & Recycling",12.7,0,0,170.81,0,55.72]
["2024-03-28T17:07:09","Council tax",7,0,0,50.36,0,120.157]
["2024-03-28T17:07:44","Development control (aka Planning)",9.3000000000000007,0,0,626.80999999999995,0,119.813]
["2024-03-28T17:10:00","General Enquiries",0,14.72,14.72,274.3,98.56,null,"Raised a back-office task; HOU; Repairs; End call; Good, no disruption and clear sound; No Digital Assistance"]
["2024-03-28T17:11:57","General Enquiries",13.9,0,0,274.33,98.56,298.97300000000001]
["2024-03-28T17:12:33","Council tax",0,10.25,10.25,417.86,0,null,"Council Tax; CTAX - Bill Query - General Enquiry"]
["2024-03-28T17:15:16","Council tax",9.1,0,0,417.73,0,119.95399999999999]
["2024-03-29T13:23:04","Payment Line",0,746.8,746.8,0,0]