Transformation Apprentice (Business Admin)

Job details
Job title: Transformation Apprentice (Business Admin)
Salary: Apprentice Grade £17,372 - £19,045 per annum + £500 Golden Hello Bonus
Location: Cambourne/Hybrid
Contract type: 2 year Apprenticeship
Hours: Full time 37 hours per week
Closing date: 28 February 2023


Our transformation colleagues are at the center of the Council as part of the newly formed Project Management Office (PMO). We run programmes and projects ranging from our “green” agenda to transforming the way services operate, which in turn improves our service to the customer.

This new and exciting team have a range of expertise and specialisms, but the common goal is to drive change and innovative solutions that put our customers at our heart.

We have a brilliant opportunity for a Business Administration Apprentice to join the team; this will give you opportunities to work with Project Managers, Business Analysts and Digital Business Analysts and act as a steppingstone into the PMO.

The apprenticeship course is a Level 3 Business Administration Apprenticeship run by Paragon Skills. The course will complement the work carried out in the PMO team and will be 20% of your time. You will learn to create content for a wide range of digital solutions and work with the PMO to help transform the way we interact with our customers.

For the remaining 80% of your time, you’ll work closely with the Project Manager and Business Analysts, to provide support in all areas of our customer portal. One minute you’ll be responding to resident emails, the next you’ll be updating the customer portal or helping to design a new solution for customers. You can also assist with ideas for social media campaigns and assisting with the Contact Centre to adapt their communication to customers on the phone.

We are looking for an enthusiastic person who is ready to learn about transforming the way we do things and challenging the status quo.

We operate a hybrid working policy, where teams determine their own working arrangements to fit their individual and team needs. Within the Transformation Team we are primarily working from home, with an expectation to attend in person monthly team meetings and occasional additional meetings and training as required.

In addition to the advertised payscales, as part of the pay award for 2022-23, a non-consolidated payment was applied to scale points in Grades 1-3, which applies to this role.

This payment equates to an annual payment of £500 – but is only paid pro-rated 1/12th to each month worked during this year (April 2022 to March 2023) and pro-rated to hours worked, if part time.

Following a successful probation period, you will receive a welcome bonus of £500. This would be 2 payments:

  • First payment (£250) after successful completion of probation – 6 months
  • Final payment (£250) after successful completion of the Apprenticeship – this is usually some time between 12 months and before 24 months.
  • Terms and conditions apply.

From January 2023 until March 2023 we will be taking part in a four-day working week trial. A four-day week is when full-time staff work one less day per week (four days instead of five) but still get paid the same salary. It is not the same as compressed hours, which is working the traditional 37-hour week over four long days. A four-day week for a full-time employee at the Council will consist of 30 hours. For part time staff, the amount of hours reduced would be calculated via a pro-rata reduction. A helpful way of explaining this arrangement is that staff will need to get 100% of their work done, in 80% of the time, for 100% of their salary. The purpose of this trial is to better support the health and wellbeing of our colleagues, while still delivering an excellent service to our residents. Read more about our 4 day week trial.

Applications will be reviewed as they are received by the recruitment team, and you will be considered for the position prior to the closing date stated above.

For more information about this opportunity please contact Project Manager, Jodie Insley via