Benefit Customer Resource Officer

Job Title Benefit Customer Resource Officer
Salary £20,834– £23,948 p.a.
Location Cambourne
Contract Type Full time permanent
Closing Date 31 January 2019

Benefit Customer Resource Officer

Grade 3, £20,834– £23,948 p.a.

Permanent, full time working 37 hours per week

 

Are you looking for a career in Local Government? Can you deliver excellent customer service whilst managing other priorities and working under pressure? Are you a positive and proactive and looking for a new challenge?

If you have answered ‘yes’ to all the above you could be the person we are looking for.

The customer service team delivers the front-line service for Housing Benefits and Council Tax Support. You must be motivated, confident and committed to delivering the best service to all our customers.

You will be dealing with our customer in person, on the telephone and via email. You will need to be able to demonstrate the ability adapt your style for different people and circumstances and remain calm but assertive in difficult circumstances.

Technology and digital media are becoming more important to our daily business so you must be able to demonstrate excellent IT skills and the ability to pick-up new IT systems quickly.

The role involves gathering information and supporting documents to enable claims to be processed or revised. You need to have an eye for detail and can maintain accuracy while balancing the competing demands of the role.

It is important that you are a team player contributing to improving the service and ensuring the team’s targets and deadlines are met.

Benefits knowledge t is desirable together with an understanding of the issues facing our customers under the on-going Welfare Reforms. You will be given on the job training and where appropriate you will be sent on external training courses to enhance your development.

For an informal discussion about the role, please contact Vicky Hoover on 01954 713218 or Andrew Magee on 01954 713466.

 

Previous applicants need not apply.

 

Closing Date for applications 5pm Thursday 31 January 2019.

Interviews are likely to be held during the week commencing 11 February 2019

 

JOB DESCRIPTION

PERSONAL SPECIFICATION