Apprenticeship in Customer Services (Benefits)

Job Title Apprenticeship in Customer Services (Benefits)
Salary £13,796 - £15,449 p.a
Location Cambourne
Contract Type Full time, Fixed term 2 years
Closing Date 31 January 2019

Apprenticeship in Customer Services (Benefits)

37 hours, Fixed-term post for a 2 years

Working to obtain a Level 2 Diploma in Customer Service through Paragon Skills.

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Salary: £13,796 - £15,449 per annum


Are you looking for a career in Local Government? Are you passionate about helping people? Are you a positive person who enjoys interacting and building relationships? If so we would like to hear from you.

The customer service team delivers the front-line service for Housing Benefits and Council Tax Support. You must be motivated, confident and committed to delivering the best service to all our customers.

To deliver the best service we need the best people who can consistently meet and deliver our high standards. You must display an enthusiastic and positive demeanour at all times, be assertive and confident, be proactive in nature and demonstrate bags of common sense but also, there is a need to display empathy and tact in sensitive situations.

Technology and digital media are becoming more important to our daily business so you must be able to demonstrate excellent IT skills and the ability to pick-up new IT systems quickly.

The role involves gathering information and supporting documents to enable claims to be processed or revised. You need to be able to maintain accuracy while balancing the competing demands of the role.

It is important that you are a team player contributing to improving the service and ensuring the team’s targets and deadlines are met.

Key responsibilities will be to oversee the receipt of document by mail, in person and email. The Council have a electronic document imaging system and this role is key to linking the applications, documents and correspondence to the customer account.

In return, we offer support with excellent training for your own personal learning and development and great career opportunities. The Council operates a flexible working scheme between 8am and 6pm.

This role presents an exciting and excellent opportunity for those wishing to start a career in local government by joining South Cambridgeshire District Council’s Customer Contact Service as an Apprentice where ‘we put the customer at the heart of everything that we do’ and for those who like a big challenge.

For an informal discussion about the role, please contact Vicky Hoover, Compliance and Benefit Team Leader on 01954 713218 or Andrew Magee, Benefit Assessment Team Leader on 01954 713466 . Along with these please contact the provider Paragon Skills on 02392 006334 or email: (Ref ID:93792)

Closing Date for applications: 9am on 31 January 2019

Interviews date: TBC