Apprenticeship in Customer Contact Service

Job Title Apprenticeship in Customer Contact Service
Salary £13,934 to £15,603 p.a
Location Cambourne
Contract Type Fixed term Full time

Apprenticeship in Customer Contact Service

(Working to obtain a Level 2 Diploma in Customer Service through Paragon Skills).Full-time, Fixed-term post for a two-year period

Working 37 hours per week, between the hours of 8am-5.30pm, Monday-Friday

Scroll for more

Salary: £13,934 to £15,603 per annum


Are you passionate about helping people? Are you a positive person who enjoys interacting and building relationships? Are you able to think creatively and independently? If so we would like to hear from you.

We are looking for a self-motivated individual to assist in the delivery of a wide range of services through our multi-channel customer contact service and post room facilities including: face-to-face at reception, telephone, email and all post room activities. Hours are worked to a flexible shift rota pattern which covers the Contact Centre and Post Room Service that operates between the hours of 8am to 5:30pm.

To deliver the best service we need the best people. We are not looking for competent, we are looking for exceptional. We expect you to consistently meet and deliver our high standards; to be passionate about people and committed to ‘going the extra mile’ for every person you meet. You must display an enthusiastic and positive demeanour at all times, be assertive and confident, be proactive in nature and demonstrate bags of common sense but also, there is a need to display empathy and tact in sensitive situations. You will work in a fast-paced high-pressure environment and be able to jump seamlessly from one task to another, maintaining a highly efficient and organised approach to your work.

This exciting opportunity will see you assisting in the delivery a wide range of Council services directly to the customer (internally and externally) with key responsibilities for overseeing the secure and timely receipt and distribution of the Council’s mail (incoming and outgoing), ensuring that supplies and equipment related to the post room are replaced and maintained regularly, correct franking of outgoing mail and ready for despatch daily and, provide resolution for all customer interactions via face-to-face at reception, telephone and email.

In return, we offer support with excellent training for your own personal learning and development; great career opportunities are available.

This role presents an exciting and excellent opportunity for those wishing to start a career in local government by joining South Cambridgeshire District Council’s Customer Contact Service as an Apprentice where ‘we put the customer at the heart of everything that we do’ and for those who like a big challenge.

For an informal discussion about the role, please contact Rachael Fox-Jackson, Customer Contact Manager on 01954 713017 or email and Rob Ellis or Adam Harlock, Customer Contact Team Leaders on 01954 712986 or 01954 712980 respectively.