Thank you for your patience whilst IT have been resolving the problems. The majority of our systems are now back online and IT are working hard to resolve the final few.
Nearly all problems have been resolved, although customers may still get a "delivery failure" reply if emailing a Council department.
You can still carry out most transactions on our website. If you need to contact us by phone and your call is urgent we will try to help you. If your call is not urgent please contact us in the latter half of next week as we anticipate the first half of the week to be extremely busy.
We apologise for any inconvenience while we work to resolve this problem.
If you're concerned about a development and think it may have breached planning control, please check if planning permission has been granted and what the conditions are.
You can check if planning permission has been granted online by searching planning applications.
If you still think that the correct planning permission has been breached, or that work has been carried out without the correct permission, we will need the following information:
You can let us know by completing our online Report a Breach of Planning Control form.
All investigations are carried out on a strictly confidential basis and the investigation team will not reveal the complainant's details.
On serious breaches of planning control - which may warrant prosecution, or result in an appeal - the complainant may be invited to give a witness statement. This situation is rare and involvement in the case is on a voluntary basis.
It is essential to provide details of the suspected planning breach along with your contact details in order for us to be able to follow up on your complaint.
Anonymous complaints will not normally be investigated unless the complainant has a valid reason for not giving their details and explains this to the investigating officer.
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