Privacy notice : Visiting Support Service

Your data controller is South Cambridgeshire District Council, South Cambridgeshire Hall, Cambourne Business Park, Cambourne, Cambridge CB23 6EA.  The Data Protection Officer can be contacted at the address above, by email at and by telephone - 01954 713318.

What information we collect and why:

The information you supply to register for the Visiting Support Service will include information that is very personal to you like your identity, your ethnicity, your physical or mental health, your support needs, your criminal history and financial resources.  We collect and process this information along with other details about your needs to provide a visiting support service to you and assess your needs.

The information you supply will be used to provide you with advice and support.  We need to ensure any application for visiting support is assessed appropriately and this includes holding information about you and undertaking enquiries to establish, for example, your identity, medical needs, support needs and income or benefit checks.

This service is funded by Cambridgeshire County Council and as such we are required to provide them with data on needs and support offered.  This is anonymised data.

We cannot provide this service without sharing this information.

Who has access to the information?

The Visiting Support Service will manage this information and ensure relevant departments, for example, finance and benefits, are informed of your details as required.   

Other than this, we will only share your data when the law compels us to, or to carry out any of our legal or safeguarding  responsibilities.

Anonymised data will be sent regularly to Cambridgeshire County Council who provide funding for this service.

How long is my information kept?

In general most housing records are held for 6 years after the file is closed. For example, when the support ends, the file will be closed and details kept for a minimum of 6 years. Some files are held for longer, for example, 12 – 15 years, if there are legal matters involved. 

Your rights

You have the right to have incorrect information corrected – please let the Visiting Support team  know of any changes to your details, especially your contact details – as it is your responsibility to ensure they are correct.  The Team can be contacted here:


Tel: 03450 450051

You can change your communication options and/or opt out of communications with external support services at any time – please contact the team, as above.  Please be aware that if you choose to limit the contact other agencies can have with you, this may impact on your ability to receive relevant additional support.

The GDPR provides rights to individuals and strengthens rights that already exist under the Data Protection Act.

Individuals’ Rights

  1. The right to be informed
  2. The right of access
  3. The right to rectification
  4. The right to erasure
  5. The right to restrict processing
  6. The right to data portability
  7. The right to object
  8. The right to object to automated decision making and profiling

If you have any queries or concerns please contact the Visiting Support Team directly in the first instance –  

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