Privacy notice : Housing Register and Home-link

The data controller is South Cambridgeshire District Council, South Cambridgeshire Hall, Cambourne Business Park, Cambourne, Cambridge CB23 6EA.  If you have concerns about the way your information is being managed, the Data Protection Officer can be contacted at the address above, by email at  and by telephone - 01954 713318.

What information we collect and why

The information you supply to register on Home-Link will include information that is very personal to you like your identity, your ethnicity, your physical or mental health, your criminal history and financial resources. We collect and process this information along with details about your housing to provide a housing service to you and assess your housing needs.

In order to use the services on the Home-link you will need to register on the website. This registration will allow you to use the housing options assessment service, apply for housing and bid on a property.

The information you supply in this application will be used to provide you with advice on your housing options and to determine your application for housing made via the Home-Link choice based lettings service.    This is a (Public task) Statutory duty as laid out in the Housing Act 1996 and we are unable to progress your application or provide this service to you without this information. We need to ensure any application for housing is assessed appropriately and this includes holding information about you and undertaking enquiries to establish, for example, your identity, medical needs, income or benefit checks and checks for fraud. We cannot provide this service without sharing this information.

Who has access to the information?

The Housing Advice and Options Team will manage this information and ensure relevant departments, for example, finance and benefits, is informed of your details as required. 

Other than this we will only share your data when the law compels us to, or to carry out any of our legal or safeguarding responsibilities.

The Home-link service collects information from you on behalf of councils and housing associations in Cambridgeshire and West Suffolk. The information that you provide to us is shared with these organisations.

This information is used by these Councils/ Housing Associations to assess applications for housing, including those who maybe homeless or at risk of becoming homeless, and to assess your housing need within the choice based lettings service.

Where housing is provided by other registered providers they may see your information when you bid on their properties and will use this information to manage your bid.

How long is my information kept?

In general most housing records are held for 6 years after the file is closed. For example, after the end of a tenancy the file will be closed and  kept for a minimum of 6 years. Some files are held for longer, for example, 12 – 15 years, if there are legal matters involved. 

Your rights

You have the right to have incorrect information corrected – please let the Housing Advice and Options team  know of any changes to your details, especially your contact details – as it is your responsibility to ensure they are correct.  The Team can be contacted here:


Tel: 03450 450051

You can change your communication options and/or opt out of communications with external support services at any time – please contact the team, as above.  Please be aware that if you choose to limit the contact other agencies can have with you, this may impact on your ability to receive relevant additional support.

The GDPR provides rights to individuals and strengthens rights that already exist under the Data Protection Act.

Individuals’ Rights

  1. The right to be informed
  2. The right of access
  3. The right to rectification
  4. The right to erasure
  5. The right to restrict processing
  6. The right to data portability
  7. The right to object
  8. The right to object to automated decision making and profiling

If you have any queries or concerns please contact the Housing Advice and Options Team directly in the first instance –  

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