Privacy notice: Housing Advice and Homeless Service

South Cambridgeshire District Council, South Cambridgeshire Hall is the date controller. If you have concerns about the way your information is being managed, the Data Protection Officer can be contacted at the address above, by email at  and by telephone 01954713318.

We collect and process your information to provide a housing service to you, this will include relevant internal departments as and when required, as well as, other organisations that may provide you with support or assistance, for example – Sanctuary, Citizens Advice Bureau, King Street Housing, Shire Homes Lettings, Emmaus, etc.   

We have a legal duty under the Housing Act 1996 to ensure any application for housing is assessed appropriately and this includes holding information about you and undertaking enquiries to establish, for example, your identity, medical needs, income or benefit checks and checks for fraud.  We also have a duty to work with other Council and public authorities as regards this housing responsibility.  The information required is set out in the registration form that you are required to complete, along with your communication preferences. 

Who has access to the information?

The Housing Advice and Options Team will manage this information and ensure relevant departments, e.g. finance, benefits etc. is informed of your details as required.

Other than this we will only share your data when the law compels us to, or to carry out any of our legal or safeguarding responsibilities.

Understanding the impact of Homelessness Programmes and the Homeless Reduction Act 2017 – Ministry of Housing, Communities and Local Government

If you have made a homeless application, the Ministry of Housing, Communities and Local Government (MHCLG) want to learn more about the help provided to people who are homeless or threatened with homelessness and those housed in an emergency as a result of coronavirus. This will help to improve services. 

MHCLG want to use the information you provide about how you have become homeless (or threatened with homelessness), your housing history and the sort of things that you need help and support with.

MHCLG also wants to look at how you use other public services and benefits you receive.  Your personal details (such as your name) will be needed for this, but the researchers will not know whose information they are looking at.

Any information provided to MHCLG will not be used by them to affect the services or benefits that you receive now or in the future or used to identify fraud.  Your information will be kept safe and confidential, and handled with care and in accordance with the law.

How long is my information kept?

In general most housing records are held for 6 years after the file is closed, for example, after the end of a tenancy the file will be closed and  kept for a minimum of 6 years, some files are held for longer, e.g. 12 – 15 years if there are legal matters involved. 

Your rights

You have the right to have incorrect information corrected – please let the Housing Advice and Options team  know of any changes to your details, especially your contact details – as it is your responsibility to ensure they are correct.  The Team can be contacted here:


Tel: 03450450051

You can change your communication options and/or opt out of communications with external support services at any time – please contact the team, as above.  Please be aware that if you choose to limit the contact other agencies can have with you, this may impact on your ability to receive relevant additional support.

The GDPR provides rights to individuals and strengthens rights that already exist under the Data Protection Act.

Individuals’ Rights

  1. The right to be informed
  2. The right of access
  3. The right to rectification
  4. The right to erasure
  5. The right to restrict processing
  6. The right to data portability
  7. The right to object
  8. The right to object to automated decision making and profiling

If you have any queries or concerns please contact the Housing Advice and Options Team directly in the first instance –  

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