If you are at risk of becoming homeless or are worried about your housing situation, it is important to act as soon as possible.

We have a duty to help you to prevent your homelessness and to assist you in staying in your current accommodation or finding other suitable accommodation. 

If you think there is a possibility you may become homeless, contact us as soon as possible so that we can:

  • Try to prevent your homelessness.
  • advise you about your housing rights and options.
  • advise you about what help we can offer you if you become homeless.

For advice and guidance from one of our advisers call us on 03450 450 051 or email housingadvice@scambs.gov.uk  

If you are homeless as a result of an emergency outside of our normal office hours (after 5.30pm, Monday-Friday), please call 01253 501117.

Follow-up appointment

If needed, you will be offered a follow-up appointment, which may include a home visit where necessary.

You will be asked to provide us with certain information and it is essential that you bring this to your appointment.

Let us know in advance if there is anything you cannot find/provide.

We will provide advice to everyone but unfortunately not everyone will be entitled to help with emergency accommodation or long-term accommodation.

Our duties and how we may look to support you

If you are homeless or threatened with homelessness, statutory duties enable us to work with you to help remain in your current accommodation or to find you somewhere else to live.

These duties are the prevention duty, where for 56 days we will work with you to try to prevent you from becoming homeless and the relief duty where for another 56 days we will try to help you resolve your homelessness.

During these duties we will look to do a number of things to support you, this will vary depending on why you are threatened with homelessness or have become homeless. We can but are not limited to:

  • Speaking to your landlord to resolve any problems.
  • Supporting you in returning home.
  • Advice and assistance to enable you into private rentals.
  • Option of social housing through the allocations policy.

After these duties if we have been unsuccessful in keeping you in your accommodation or finding you somewhere else to live, the council will then have to assess if you are owed a main housing duty and we will look at if you are: Eligible, have a priority need, became intentionally homeless and have a local connection to the district.

Severe weather emergency provision (SWEP)

Under our severe weather emergency provision (SWEP), we are able to accommodate those who would not usually be accommodated in temporary accommodation while we support them during periods of prolonged cold, damp or windy weather. There is no single definition of severe weather, but we aim to take a flexible approach based on advice from agencies who deal with people on the streets.

Rough sleepers

South Cambridgeshire being a rural district we have very little to no provisions to assist rough sleepers, however we do work closely with our neighbouring authorities to fund and support rough sleepers through access schemes and Jimmy’s Cambridge.

If you see someone sleeping rough, you can inform the CGL Street Outreach team on 01223 366292 or via the Streetlink website. You can also direct them to our team of advisers.

If you see someone who is in need of immediate medical attention, call 999 or 111 (with option 2 for a mental health crisis).

  • The Housing Advice Service can provide advice on a wide range of housing issues, from landlord disputes to homelessness.

Please see the linked factsheets below if you fall into one of the following groups, they contain housing advice specifically tailored to your needs:

Reviewing your homelessness decision

If you do not agree with the review decisions you can make an appeal. Find out how to request a review of your homelessness decision.

Was this web page helpful?

Feedback form

Your feedback
Your details