Tenant and leaseholder involvement
We are committed to working with our tenants to make sure our services are the best for you.
If you are a tenant or leaseholder you can get involved to help shape the service you receive from us.
We are committed to including and listening to our tenants to make sure our services are the best and we will strive for improvement if they are not.
There are a range of different ways for you to get involved, all of which hold different levels of involvement. You can learn new skills, meet new people and make a positive impact on our services.
Regardless of age, disability, gender or gender identity, race, religion or faith, sexual orientation, marital or civil partnership status. We are very keen to hear from you!
Our new Resident Involvement Strategy has now been published and is available to read.
The Housing department now has Facebook group, South Cambridgeshire Housing. Be kept up to date with information, updates on services and have your say on a range of subjects. We are also going to use this as another avenue for you to contact us.
If you are interested in any of the involvement opportunities below, please contact the Resident Involvement team on 03450 450 051 or Resident.Involvement@scambs.gov.uk
Tenant Participation Group (TPG)
The TPG is responsible for monitoring and developing tenant participation and getting more involved in the decisions, contributing to new SCDC Strategies and Policies.
Elections for TPG members are held every five years.
There is a running agenda item and usually a representative from SCDC will be there to assist in any queries.
TPG members meet monthly:
- Usually the first Monday of the month
- from 6pm to 8pm
- held at the Communal Room, Denson Close, Waterbeach, CB25 9RN
Meetings in 2019:
- Monday 7th October 2019
- Monday 4th November 2019
- Monday 9th December 2019
Minutes of the previous meetings:
Sheltered Housing Forum
- the way communal rooms are run
- issues with service charges
- adaptations etc.
This forum is specifically designed to hear the thoughts and opinions of our Sheltered Housing Tenants, and to gain their input in our services.
Meeting Dates for 2019
The forum meets four times a year at various locations around the district.
Thursday 17 October, 10:00am - 12:00pm
Communal Room, Wisbeys Yard, Haslingfield, CB23 1NF
Minutes of the previous meetings:
Members of staff from housing, finance, benefits etc. attend to answer any questions.
- Promote membership to all people who are eligible to join the group
- represent the majority view of leaseholders
- contribute to the improvement of the housing service
- identify and prioritise local housing and environmental issues
- promote equal opportunities within the community
- provide regular information to all members.
Members of the Leaseholder Forum can elect one member onto TPG to represent their views.
All meetings are held at: Council Chamber, South Cambs Offices, Cambourne, CB23 6EA, from 10:00am- 2:00pm.
Meeting dates for 2019:
- Thursday 13 June 2019 *cancelled*
- Thursday 10 October 2019
Tenant and Residents groups
We have a number of tenants and residents groups along with sheltered schemes already established in some of our villages.
Practical advice and funding can be provided to help set up new groups.
Please speak to a member of our resident involvement team if you are interested in setting one up in your area.
By working together, these groups can often take forward local projects for the benefit of all residents living in the community.
Scrutinise your service
Our Scrutiny Review Team (SRT) have been working extremely hard to improve the services we provide.
Depending on the service being reviewed, this could involve:
- Several meetings
- work shadowing, and
- analysing policies and procedures over a period of several weeks.
The SRT have looked at:
Grounds Maintenance service (2014)
Sheltered Housing service (2015)
Sheltered Housing Communal Rooms (2017)
Tenant & Leaseholder News
The Tenant & Leaseholder News is produced twice a year and aims to provide information about your housing service, useful advice and interesting articles.
Alongside this it offers competitions and prizes suited to all the family.
It is produced by staff at South Cambridgeshire District Council, working with the Tenant Participation Group Editorial Panel.
To keep costs to a minimum it is designed in-house by the Council’s design team and printed at very competitive rates.
We are always looking for contributions from all our tenants and leaseholders and welcome any comments regarding the magazine.
If you have any comments, or would like to submit an article for the magazine, please email firstname.lastname@example.org
Tenant Approved Group
We are pleased to announce that we are launching a ‘Tenant Approved Group’, in which members will be invited to provide their comments on draft policies, leaflets and other documents that are produced by the housing department within the Council.
The group will be mainly based online, seeing documents sent by e-mail from time to time and inviting opinions and comments upon various subjects.
This provides residents with an opportunity to help shape the service and positively contribute to our policies and procedures.
As the group operates via e-mail, it means that those that can’t always attend other meetings because of work or other commitments still get the opportunity get involved.
Members will be given a date in which to respond by. If they have any suggestions and they can fit this in around their schedule.
Once comments have been received and considered we would look to publish each document with a Tenant Approved logo on it to show that it has been through consultation with the group.
Would you like to have your say but struggle to find the time?
We would like more of our tenants and leaseholders to get involved and help shape the housing service.
We understand that having the free time to have your say can be difficult.
So with that in mind, the housing department now has a Facebook group: South Cambridgeshire Housing.
The Facebook group will be used for the South Cambridgeshire District Council Housing Department to share information, advice and news with SCDC Tenants, Leaseholders and people on the housing waiting list. You will also be able to have your say on a range of subjects.
This group will usually be monitored weekdays between 9:00am and 5:00pm.
Please be aware that any communication posted to the group outside of these times may not be seen or responded to.
We are looking for tenant volunteers to become Digital Champions.
Digital Champions will be asked to help other tenants and leaseholders of SCDC, to learn basic computer skills.
We will provide training via Digital Unite’s Digital Champion Programme.
Training is free and can be completed in your own time from the comfort of your own home, providing you have access to a device that can get online!
If you think you would be a good fit as a Digital Champion, and have the time and willingness to spare to help others, please contact the Resident Involvement team for an application and info pack.
Our annual gardening competition is a great way to showcase your gardening talents, as well as meeting like-minded, green fingered people.
We've been running the gardening competition since 1981 and have continuously had a great reception with it.
There are many different categories to enter and winners receive a trophy and a certificate.
The information and categories are published in the Spring/Summer edition of the Tenant & Leaseholder news, as well as our website. Judging usually takes place during the summer. If you are proud of your garden, and would like to showcase it, then you should enter!
You will need to spend around an hour showing our judges around your garden, and the award ceremony is around 2/3 hours long.
How we can help you to help us
To enable you to get involved and to assist you where you might need it, we will:
- Pay for travel costs to attend meetings, including organising taxi’s to and from meetings if you are not a car driver and using public transport would not be possible
- Pay for reasonable and unavoidable childcare costs
- Pay Resident Group set up costs and contribute towards reasonable running costs via a small annual subsidy
- Provide Training opportunities - to grow your skills and confidence in making your views known
- Guidance/assistance on newsletter production
- Funding advice
- Telephone support
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