Anti-social behaviour

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Anti-social behaviour (ASB) is a range of unacceptable behaviours, from everyday incidents such as noise nuisance to serious criminal acts. It can be any aggressive or intimidating behaviour that has a negative effect on another person's quality of life in or around their home and is likely to cause nuisance, annoyance, harassment, alarm, or distress to anyone. Other forms of anti-social behaviour include:2 people having an argument

If your home is managed by South Cambs and you are experiencing anti-social behaviour, please tell your Housing Services Officer or email us.

Anti-social behaviour can be reported to the Police by calling the non-emergency number 101 or by calling 999.

We work closely with the police through the Community Safety Partnership to deal with anti-social behaviour in South Cambs villages.

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Abuse

Abuse can be either physical or verbal. Abuse of any kind is never acceptable. If you feel threatened, you should report it to the police. If you are a South Cambs tenant or leaseholder and are experiencing any kind of abuse, contact the housing services team immediately. If the abuser is not in South Cambs housing, the environmental health team should be contacted.

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Noise nuisanceA woman experiencing a noise nuisance in her home.

Noise nuisance can be exhausting and make it difficult to relax in your own home. It is difficult to see the impact it can have on our neighbours. If noise is bothering you, it is best to first talk to person that is causing the noise and try to find a compromise. They may not have realised how their behaviour has affected you.  A mediator may also be helpful.

If this isn't an option, we are able to take action, depending on the circumstances, against certain types of noise nuisances. 

Noise nuisance must be considered a 'statutory nuisance' for us to address it. Noises that cause statutory nuisance are from: 

  • another home or building (any type, any source)
  • amplified music in the street (car stereos)
  • car alarms
  • loud machinery or equipment in the street
  • barking dogs

If you are a South Cambs tenant, you can contact us to leave a complaint about noise nuisance. Otherwise please refer to the Environmental Health team.

We cannot directly take action on noise from:

  • shouting and brawling occurring in the street
  • motor vehicles (except in those cases indicated above)
  • the playing of games in the street or public open space.

Where we cannot take direct action, we will do our best to advise you of other organisations (such as a mediation service, the Environmental Health Department, Citizens Advice Bureau or Police) which may be able to assist you.

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Vandalism

A group of teenagers committing anti-social behaviour

South Cambs tenants can report vandalism to us via email.

If the complaint is regarding someone outside of South Cambs Housing, please report it directly to to the Environmental Health team. 

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Not happy? Use the Community Trigger

If you feel that anti-social behaviour you have reported to any of the partner agencies has not been dealt with properly, you (or someone acting on your behalf with your permission) can make an application to have the case reviewed. This is known as the Community Trigger, where we will look at every aspect of the specific case to establish whether all available and appropriate actions were carried out.

Since launching the Community Trigger in October 2014, we have had 4 trigger requests:

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Nature of application Amount of applications
Total number of applications made 4
Number of times decided that threshold met 3
Number of ASB case reviews carried out 3
Number of ASB case reviews where recommendations made 3

 

One application was incorrectly made to us, which was subsequently referred to the correct authority area.

Please refer to the Community Trigger process [PDF, 70Kb] for further information.

To start the Community Trigger process please complete the online form.

The Community Trigger is not for:

  • making agencies aware of a new case or incident of anti social behaviour. Instead please follow the advice above
  • making complaints against specific individuals who may have input on a case

Complaints of this nature should be made through the relevant agency’s formal complaints procedure.

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Reporting hate crimes and incidents

woman at the kitchen table on the phone

If you need to report a Hate Incident or Hate Crime, please see the hate crime guidance and advice from Cambridgeshire Constabulary.

 

 

 

 

 

 

 

 

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Frequently Asked Questions

I have noticed graffiti on walls of communal areas, what should I do?

Let us know, and tell us the exact location of the graffiti and details of the parties involved if known.


Someone has deliberately damaged my property, what should I do?

Report it to the police and get an incident number. If you know who carried out the damage and they are a South Cambs tenant, you can inform the Housing Department.

Local children are playing football and damaging trees etc. on the green, what do I do?

You should call the police and report it as an incident.

Is it my responsibility to maintain my garden?

Yes, you are responsible for regularly keeping your garden tidy which includes cutting the lawn and trimming the hedges. If your garden is overgrown and there is no good reason why you cannot maintain it, we may clear it and recharge you for the work.

If I make a complaint can I remain anonymous?

Yes, your complaint will be kept anonymous where it is requested and where deemed appropriate.

I am a private landowner. Who can help define our boundaries?

For questions relating to private land ownership, you should directly contact the Land Registry.

Can I fix anything (i.e. washing line, bird box, trellis) to a neighbouring boundary fence?

You can attach items to a fence that is your own. If your neighbour owns the fence, do ask them for their permission first. If you are in doubt who owns the fence you can request advice from the Property Surveyor/Lands Officer.

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