Tenancy Visits

Tenancy Visits

Due to the Covid-19 pandemic, tenancy visits are not taking place until further notice. Please visit our Coronavirus page for the latest guidance and support.

What are tenancy visits?

We work to make sure the housing service we offer meets the needs of tenants. We continuously look for ways we can improve and ensure we are working in the best interest of tenants by carrying out tenancy visits, where an officer will visit your home and discuss your household and tenancy.

Estate visits help us to understand your needs and the needs of other tenants. We can then use this information to develop new services and improve existing ones to meet these needs, and improve our methods of communication to better suit you. 

When do tenancy visits happen?

We have over 5,000 properties so it is going to take some time to get round to everyone. 

There is not a set schedule for tenancy visits, which are carried out on a village-by-village basis. A letter will be sent to you 2 weeks before a visit to let you know.

A housing officer will visit your home at the time listed in your letter. If the time listed is inconvenient, please let us know via email or by telephoning 03450 450 051. We can then arrange a new time for the visit that is more suitable for you.

What can I expect from a tenancy visit?

Tenancy visits are carried out by the housing services team and sheltered housing team.

If you aren’t available when the officer visits, they will leave a card to let you know they visited and share details on how you can arrange an appointment for a more suitable time.

Our officers carry identification and will show it to you before entering your home. If you are unsure, you can call us at 03450 450 051 to check their identity.

Upon arriving, the officer will ask a series of questions. They will then need to see your national insurance number and two forms of identification:A man helping a woman with paperwork

  • A photograph id, such as a driver’s license or passport 
  • proof of residence, such as a utility bill

If you don't have any photographic id, the officer can with your permission take a photograph of you during the visit to use instead.

After finishing the questionnaire, they will then ask you if they can do a quick inspection of your home to see if there are any issues that need addressing or any repairs needed.

Sharing your data

Your data will not be shared with 3rd parties for commercial purposes, but may be shared with other public sector partners or suppliers for the effective delivery of Council services, and in certain other circumstances (such as to prevent or detect crime including fraud) as permitted by the Data Protection Act 1998.

Your data will be kept in line with the Council’s data retention policy and kept securely at all times. 

For more information about how the Council processes personal data, please see our Privacy notice.

Please be assured these visits are here to improve things for you and your household. The best way we can do this is to come and speak to you face to face. There is nothing to be worried about.

We are passionate about the service we provide and your needs and views are very important to us.

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