Tenancy Visits

Tenancy Visits

As part of our ongoing commitment to our tenants and leaseholders, we will be carrying out tenancy visits on all of our properties. 

This will involve visiting you in your home to discuss aspects of your household, tenancy and to carry out an inspection of where you live.

Why do we carry out these tenancy visits?

Tenancy visits give us a much better understanding of your housing needs and will help us shape our service for you in the future, ensuring that we continue to work in your best interests. 

By doing this we can:

  • identify the needs of our residents
  • develop and deliver services for their needs
  • ensure communication methods and messages
  • maximise response, service take-up and awareness

Tenancy visits schedule

We have over 5,000 properties and so it is going to take some time to get round to everyone. 

For this reason we are developing a plan to organise these tenancy visits into a village-by-village schedule. 

Unfortunately we won't be able to contact everyone to book a specific appointment.

However, we will write to you prior to the time our staff are due to visit your village. 

We appreciate that you may not be at home when we visit so we will put a card through your door. 

You can then contact us to make a suitable appointment.

Who will visit you?

Council Officers from our Neighbourhood Services Team and the Sheltered Housing Team will carry out the visits.

All of our Officers will carry identification and will show it to you before entering your home. 

We estimate that the visit should last no more than half an hour at most. 

Sample Questionnaire

What you will need for our visit?

We will need to see 2 forms of identification:

  • one should have a photograph such as a drivers licence or passport 
  • the other should be proof of residence such as a utility bill


  • your National Insurance number - this will assist us in our duty to help prevent housing fraud and ensures our homes are being used for those in need of social housing 

If you do not have any photographic identification, we will with your permission take a photograph of you at the visit. 

Please note:

The data will not be shared with 3rd parties for commercial purposes, but may be shared with other public sector partners or suppliers for the effective delivery of Council services, and in certain other circumstances (such as to prevent or detect crime including fraud) as permitted by the Data Protection Act 1998.

The data will be kept in line with the Council’s data retention policy, and kept securely at all times. 

For more information about how the Council processes personal data please see the Privacy Policy on the Council website.

Please be assured this is not something to be worried or concerned about. 

We are doing this to improve things for you. The best way we can do this is to come and speak to you face to face. 

We are passionate about the service we provide and your needs and views are very important to us.


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