Advice to prevent online fraud

South Cambridgeshire District Council would never communicate with residents about something like a Council Tax refund via text message. We would always write directly in the post, and residents are advised not to provide their personal details unless they have contacted us directly through one of our official channels.
If residents receive a message that looks like it could be from us – whether as a text message or email, or a message through another platform – our advice is to check for any signs of a scam and to get in touch with us if you are not sure.

Top tips to prevent online fraud

More and more scams are carried out online. However, there are ways to protect yourself.

  • Be wary of unsolicited emails, calls and texts asking you for your personal details or for information about your passwords,  logins or other security details. Never give out personal details if you’re not 100% confident about who is asking for them.
  • Never click on a link, or open an email attachment, unless you are sure who it is from.
  • Choose strong and different passwords.
  • Make sure your operating system and security software is kept up to date.
  • Be cautious when using public Wi-Fi. It’s fine for general browsing, but not for shopping or banking.


For further support and advice on scams, whether it be rogue traders, romance scams, scam mail, telephone calls, text messages or emails, visit the Citizens Advice website at or call 03454 04 05 06.

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