The information on this page was updated on 3 July 2020.

Bereavement support

We understand that losing a loved one can feel overwhelming, especially if the death was untimely and unexpected.

The government has published a bereavement support leaflet to help those who have lost a loved one. The leaflet shares information to help bereaved families, friends or next of kin make important decisions during this national emergency, sets out what to expect next, and signposts the extra help and support that is available.  

There are a number of organisations that can support you and your family during this distressing time, including:

Domestic abuse

The need to stay at home can cause anxiety for those who are experiencing or feel at risk of domestic abuse. Domestic abuse is unacceptable in any situation, no matter what stresses you are under.

On 11 April the Home Secretary launched a new public awareness raising campaign, under the hashtag #YouAreNotAlone, aiming to reassure those affected by domestic abuse that support services remain available.

We know that this is a difficult and worrying time for everyone, but particularly so for adults and children living with domestic abuse. We have included the following contact details and information that anyone experiencing domestic abuse can use:

Respect’s also running the #NoExcuseforAbuse campaign, which calls on perpetrators of domestic abuse to get help to manage and change their behaviour

Free train travel to refuge accommodation

On 9 April 2020, the Rail Delivery Group announced those fleeing domestic abuse during the coronavirus lockdown can apply for free train travel to refuge accommodation. Tickets can be accessed through the member services of Women’s Aid Federation of England, Welsh Women’s Aid, Scottish Women’s Aid and Imkaan.

Mental health support during the pandemic

It is important for everyone – volunteers and those you are supporting – to remember to care for your mental health. The Public Health England Every Mind Matters campaign, spearheaded by the young royals, has some expert advice and practical tips to help people look after their mental health and wellbeing.

Older people's mental wellbeing 

In addition to the Every Mind Matters campaign above, residents may find the information available on Mind UK or Age UK helpful. 

Young people's support

The Prince’s Trust supports young people and has adapted its support to continue to be there for young people at what may be a difficult time for many. Their Contact Centre hours have been extended and young people can now access support 7 days a week, between 9am and 9pm, over the phone (0800 842 842), via live chat or by text. You can also find them on Twitter.

They have created a Coronavirus Support Hub which has information on the support available to young people, plus resources and opportunities to continue developing confidence and skills. Staff are delivering employability sessions online and providing one-to-one employment mentors. They are supporting young people whose employment has been directly impacted by COVID-19 to access alternative employment opportunities, including in those key industries seeing an increased demand, such as healthcare.

Young people can also chat to, text or call the Runaway Helpline for confidential support. They won't judge or tell you what to do. Keep your Head also has resources to support mental health and wellbeing in children and young people, and lists the services available to young people in Cambridgeshire and Peterborough and how to access them.

Financial help to stay connected

Connecting Cambridgeshire have created a quick guide to phone offers for vulnerable and other customers during Covid-19.

The following help is also available for everyone to stay connected:

  • All phone users can get free access to all NHS UK online websites with data allowances unaffected, and free calls to NHS 111 and the Non-Emergency 101 service to the Police
  • NHS frontline staff, who are existing customers, can get mobile data access, voice calls and texts at no extra cost when using their personal mobiles for work
  • Vulnerable patients can get generous data allowances to use their mobile phones for video consultations with doctors and health staff
  • People finding it difficult to pay their phone bill as a result of Coronavirus can get support if they inform their provider
  • Vulnerable people – such as those who are Shielded - can get generous mobile and landline packages to ensure they remain connected, including data boosts at low prices and free calls from their landline or mobile, whether on contract or pay as you go.
  • All providers will remove all data allowance caps on all current fixed broadband services.
  • Vulnerable customers or those self-isolating will receive alternative methods of communication where possible if priority repairs to fixed broadband and landlines cannot be carried out.

Visit Connecting Cambridgeshire Getting Superfast to check if you can get superfast broadband, and follow the steps to upgrade, or find out about the options available if you can’t get it yet.

Support for grocery colleagues

The GroceryAid Covid-19 Fund has been established to provide enhanced support for grocery colleagues during the Coronavirus crisis. They offer 'in the moment' emotional and practical support for grocery colleagues dealing with shock, anxiety, or stress, from day one of working in the grocery industry.

Virtual online activities

A Virtual Village Hall has been set up by the Royal Voluntary Service and is supported by players of People’s Postcode Lottery.

You’ll find a wide range of sessions to take part in virtually from your home, like creative arts and crafts, music and singing, cooking and baking, dance and exercise, and technology skills. Join in with live sessions or catch up on demand when suits it you.  

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