Financial support to help you in self-isolation
Self-isolation payment scheme
On 20 September, the Government announced a national Test and Trace Support scheme which commenced on 28 September 2020 to support those who have asked to self isolate by NHS Track and Trace. Payments of £500 are available for eligible residents.
Payments will be made within three working days of submitting a completed application form with the required supporting documents.
The eligibility criteria are listed below.
If you need help with the application form please contact us via:
- email: testandtracepayment@scambs.gov.uk
- telephone: 03450450500
Who is eligible?
If you have been told by the NHS to self-isolate, either because you have tested positive for coronavirus COVID-19 or you have been in contact with someone who has tested positive, you may be entitled to some financial support during your self-isolation period.
People who have received notification from NHS Test and Trace to self-isolate will be entitled to a Self-Isolation Payment providing they satisfy all 4 of the following requirements:
- they comply with the notification from NHS Test and Trace to self-isolate
- are employed or self-employed
- are unable to work from home and will lose income as a result
- are in receipt of one of the following benefits:
- Universal Credit
- Working Tax Credit
- Income-related Employment and Support Allowance
- Housing Benefit
- Income Support
- Income based Job Seeker’s Allowance
- Pension Credit
Discretionary Scheme
Local authorities can make a £500 discretionary payment to individuals who are not eligible for the above national criteria, providing they satisfy all of the following requirements:
- they comply with the notification from NHS Test and Trace to self-isolate
- are employed or self-employed
- are unable to work from home and will lose income as a result
- not eligible for the Self Isolation Support payment
- on low income and will suffer financial hardship
- that their bank account and savings should normally not exceed £1,500 there may be some discretion for exceptional cases
Test and Trace Support Payments Discretionary Policy [PDF, 0.2MB]
If you aren't eligible for these support schemes, please contact us so that we can let you know what other support is available.
Email: duty.communities@scambs.gov.uk
Telephone: 01954713070 (please leave a message and we'll call you back)
Contact Details
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