Self-isolation payment

You can see below details of two support schemes for people who have been asked to self-isolate. If you aren't eligible for these support schemes, please contact us so that we can let you know what other support is available.
Email: duty.communities@scambs.gov.uk
Telephone: 01954713070 (please leave a message and we'll call you back)  

New package to support and enforce self-isolation

On 20 September, the Government announced a new national Test and Trace Support scheme which commenced on 28 September 2020 to support those who have asked to self isolate by NHS Track and Trace.. Payments of £500 are available for eligible residents. 

Payments will be made within three working days of submitting a completed application form with the required supporting documents.

The eligibility criteria are listed below.

If you need help with the application form please contact us via:

Apply now

Who is eligible?

If you have been told by the NHS to self-isolate, either because you have tested positive for coronavirus COVID-19 or you have been in contact with someone who has tested positive, you may be entitled to some financial support during your self-isolation period.

People who have received notification from NHS Test and Trace to self-isolate will be entitled to a Self-Isolation Payment providing they satisfy all 4 of the following requirements:

  1. they comply with the notification from NHS Test and Trace to self-isolate
  2. are employed or self-employed
  3. are unable to work from home and will lose income as a result
  4. are in receipt of one of the following benefits:
    • Universal Credit
    • Working Tax Credit
    • Income-related Employment and Support Allowance
    • Housing Benefit
    • Income Support
    • Income based Job Seeker’s Allowance
    • Pension Credit

Discretionary Scheme

Local authorities can make a £500 discretionary payment to individuals who are not eligible for the above national criteria, providing they satisfy all of the following requirements:

  • they comply with the notification from NHS Test and Trace to self-isolate
  • are employed or self-employed
  • are unable to work from home and will lose income as a result
  • not eligible for the Self Isolation Support payment
  • on low income and will suffer financial hardship
  • that that bank account and savings should normally not exceed £1,500 there may be some discretion for exceptional cases

Test and Trace Support Payments Discretionary Policy

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