High hedges complaints
If you are having an issue with a neighbour's high hedges, you must try to resolve the problem with them informally before we can become involved. More information is outlined in the Government's resolving neighbour disputes guidelines.
How do I make a complaint?
If you haven't been able to settle your hedge dispute informally, you can ask us to consider your complaint if the hedge:
- is a line of two or more evergreen or semi-evergreen trees/shrubs
- is over two metres high
- acts as a barrier to light or access
- adversely affects your reasonable enjoyment of your home due to its height
We currently charge £450 to consider high hedge complaints.
Complaints must be made using our official forms :
What happens once a complaint is made?
We will visit the site to take hedge measurements and other details. If we decide that action should be taken, we will send a formal 'Remedial Notice' to the hedge owner outlining what they need to do and by when.
Both you and the hedge owner have the right to appeal our decision.