High hedges complaints
If you have concerns about or are having an issue with the height of a neighbour's hedge you should initially try to resolve the problem with them informally before we can become involved.
In all cases, before the council can accept a complaint, you must be able to demonstrate that you have made every attempt to resolve the problem through mediation.
What hedges are covered?
Hedges that are covered by the High Hedges legislation:
- Be wholly or predominantly evergreen or semi-evergreen.
- consist of a line of two or more trees or shrubs
- be at least 2m in height from natural ground level at the point from which the hedge is growing.
- form a barrier to light or access.
- adversely affect your enjoyment of your property by virtue of its height.
How do I make a complaint?
If you haven't been able to settle your hedge dispute informally, you can ask us to consider your complaint if the hedge:
- is a line of two or more evergreen or semi-evergreen trees/shrubs
- is over two metres high
- acts as a barrier to light or access
- adversely affects your reasonable enjoyment of your home due to its height
We currently charge £450 to consider high hedge complaints.
Complaints must be made using our official forms :
What happens once a complaint is made?
We will visit the site to take hedge measurements and other details. If we decide that action should be taken, we will send a formal 'Remedial Notice' to the hedge owner outlining what they need to do and by when.
Both you and the hedge owner have the right to appeal our decision.
Appealing the decision
For information about the circumstances in which an appeal against the Council's decision can be made and who can appeal please visit the Planning Inspectorate website.