£250k saved as new and improved customer contact service launched

6 December 2012

Released on 03 December 2012

A new and improved customer contact service at South Cambridgeshire District Council has opened saving taxpayers at least £250,000 a year.

As well as allowing residents and businesses to get in touch by phone, web-chat and text messaging is being introduced early next year to make it even easier for people to contact the Council in a way that suits them best.

The phone numbers for contacting the Council will remain unchanged, but the new in-house team at the Council's Cambourne offices will be on hand.

In December a new self-service website will also be launched by the Council so customers can carry out more of their business online at any time of the day. Making it easier for residents to carry out tasks online and through web-chat and text messaging is expected to bring even more annual savings.

Over the last three years Council bosses have already saved over £4 million through driving efficiencies to meet tough savings targets due to national austerity measures.

The customer contact service will be open from 8am to 5.30pm Monday to Friday.

Cllr James Hockney, South Cambridgeshire District Council's cabinet member for corporate and customer service, officially opened the new centre in the Council offices on Friday (30 November).

Cllr James Hockney said:

"The new customer contact service will not only save thousands of pounds of taxpayers' money each year, but at the same time it will also see us ramp up the service we can offer residents. In a period where budgets for councils are under immense pressure it is fantastic that we are being innovative and trying to find ways of doing more for less money as far as we can. People are increasingly using new ways to contact each other, and it is important we keep up. By adding the new channels such as web chat and text messaging we're making our service fit better with the busy lives of our residents."

Residents wanting to get in touch with the Council can call the general enquiries line on 03450 450 500, email scdc@scambs.gov.uk and visit www.scambs.gov.uk.

Residents and businesses can contact South Cambridgeshire District Council on an unchanged range of telephone numbers from 8am to 5.30pm, Monday to Friday

03450 450 500 general enquiries
03450 450 051 housing general enquiries
03450 450 061 housing and council tax benefits
03450 450 062 building regulation inspections
03450 450 063 environmental services
03450 450 063 licensing
03450 450 064 council tax and business rates
03450 455 214 electoral services
03450 455 215 development control
03450 455 216 development services

24 hour helplines for council tenants also remain the same:
0845 650 0065 council tenants' gas enquiries
0800 085 1313 council tenants' housing repairs and heating

Last Updated: 03 December 2012  10:07