Communities supporting arrivals from Ukraine

Volunteers and community groups welcoming refugees from Ukraine

If you are involved in a community group that wants to support new arrivals from Ukraine, or if you're an individual volunteer wishing to help, we would invite you to sign up to our regular e-newsletter for updates to help you in doing this. The e-newsletter will likely be sent on a weekly or fortnightly basis, depending on how much information there is to share.

The team will keep a list of willing volunteers. Please provide your location, as well as any skills you may wish to offer, such as speaking Ukrainian. Please be aware that we may share these details with your local community group leader. 

To sign up to our regular e-newsletter please email our Communities Team.

We really value insights from volunteers and community groups who are supporting their community.

Please share your experiences with us as we move forward with welcoming refugees from Ukraine. Currently there is only a small Ukrainian population in our district, and so we especially want to share case studies and opportunities to help connect Ukrainian refugees with others across the district.

We have created a short survey in the hope of better understanding what different community groups and volunteers are currently doing or are planning to do as part of the district’s support for hosts and guests.

We would be grateful if you could complete our survey here

If you are already supporting new arrivals and need questions answering, or help to solve a local issue, please email our Communities team who will try to help.

Please read our Support for Ukraine privacy notice [PDF] for information about how we will use data you share with us.

Looking ahead

We’re now turning our attention to how the Council, with support from volunteers and community groups, can support hosts and guests in the longer term, once new arrivals have had a chance to settle in.

We plan to share some tools for hosts and community groups in the coming weeks. If you have any suggestions for this toolkit please send these to us. The more input from groups and hosts, the better.

You could send us an idea about the support you’d be grateful for if you were a host. Or you may wish to make an offer of support to host households and guests.

This could be anything from a cooked meal to take some pressure off; interim accommodation; support for guests who don’t speak much English; an informal event to help guests connect with other new arrivals locally; ideas to link local hosts together to build support networks; suggestions on how to give guests some time alone in the home; or play dates for children. 

All ideas and offers are welcome - please email our Communities team.

Community case studies 

We have already seen in a number of our communities a phenomenal response to the emerging refugee crisis and wanted to share one such case study. If your community is likely to coordinate a similar response, please do let us know what support you think you are likely to need from us. We are here to help. 

Parish toolkit

The Church of England has created a parish toolkit which may be useful.

Safeguarding new arrivals

It is important to remember that people arriving from Ukraine may have been traumatised by the war and having to leave loved ones behind. Some may need support to process what has happened from mental health practitioners. 

There will be many ways in which hosts and community groups can support new arrivals in the coming weeks and months, but one thing everyone can do immediately is to help ensure no guests are subjected to risk of trafficking, modern slavery or exploitation on their arrival in the UK.

In addition to looking out for new arrivals, communities could display / share some of the tools that will help people to understand what modern slavery looks like, and who to contact if they are at risk. The following were developed by the Gangmasters and Labour Abuse Authority: a workers' checklist poster, a know the signs poster and a workers’ rights leaflet (in multiple languages).

Q. What do I do if I am worried about an adult?

All adults have the right to live in safety, free from abuse and neglect. If you are concerned about an adult in a family you are hosting you can contact Cambridgeshire County Council by:

  • Completing an online form 
  • Telephoning 0345 045 5202, 8am to 6pm weekdays, 9am to 1pm Saturday
  • Outside office hours, if someone is in danger and unable to protect themselves, or cannot remain in the community without immediate intervention, telephone: 01733 234 724
  • If you feel that a person(s) or property is in immediate danger, call 999

Q. What do I do if I am worried about a child?

We all have a responsibility to help keep children safe. If you are concerned about a child in a family you are hosting, you can contact Cambridgeshire County Council by:

  • Completing an online form
  • Telephoning 0345 045 5203 8am to 6pm weekdays, 9am to 1pm Saturday
  • Outside office hours, if you are concerned that a child or family requires emergency safeguarding and/ or support, telephone: 01733 234 724
  • If you feel that a person(s) or property is in immediate danger, call 999

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