Severe weather that leads to flash flooding is becoming a part of the changing UK weather pattern and it is important for people to be as prepared as they can be. Flooding can be a serious problem in Cambridgeshire and we will try to help residents in domestic properties whose houses are either at imminent risk of flooding or have historically been flooded in the past.

Be prepared for flooding

We advise all residents and businesses to have a flood plan in place. It is impossible to completely flood-proof your property, but there are steps you can take to reduce the damage flood water may cause.

  • Visit the Floodline website for flood warnings, information about before, during and after a flood.
  • Prepare a personal Flood Plan - Use this Environment Agency link to download a template to assist you complete your own flooding emergency plan.

Gov.uk offer further advice on preparing for a flood and getting help during and after a flood.

How do I contact Floodline?

If you believe your property to be at imminent risk of flooding, contact Floodline on:

  • 0345 988 1188 (calls are charged at local rate) or
  • 0345 602 6340 – Minicom service

What information can I get from Floodline?

  • Trained operators are available 24 hours a day seven days a week and can provide immediate practical advice on flood risk and what to do before, during and after a flood.
  • Listen to recorded messages which contain information about any flood warnings that are in force in England, Wales and Scotland.
  • Operators can also provide you with a quick dial number which allows direct access to any recorded flood warnings for your local area.
  • A range of free flood information leaflets and practical advice guides.
  • Floodline factsheets and other printed materials are available in English and Welsh, large print and Braille and on audio cassette. They are also available in Albanian, Bengali, Chinese, Gujarati, Hindi, Punjabi, Somali, and Urdu.
  • Report flood emergencies to Floodline operators.

Steps you can take

Take immediate steps to try and protect/reduce your property from flooding as soon as possible. It is impossible to completely flood-proof your property but there are steps you can take to reduce the damage flood water may cause:

  • Check the flood risk to your property. The Environment Agency offers an online postcode search to see if your local area is at risk. If you are at risk, sign up to receive automatic flood warning.
  • Ensure that you have adequate buildings and contents insurance cover. Taking photos before any flood may help later with insurance claims.
  • Prepare an emergency kit, including emergency numbers, insurance policy details, first aid kit, torch and water. Keep irreplaceable items safe and important personal documents in a sealed bag.
  • Purchase and have ready to hand flood protection such as floodgates to protect doors and garages and airbrick covers where they are close to the ground.
  • Purchase sand-bags from your local building merchant. If there is a flood, demand for these may exceed supply so buy them early and have them on standby.

Flooding and sand-bags

Depending upon the scale of the flooding around the district, our resources may be seriously stretched and supplies of sand-bags may be limited and slow delivery timescales could be experienced. In an emergency situation, if you are elderly, vulnerable, have a disability and/or live in a council property then Environmental Services will be able to assist with the delivery and supply of sandbags to council properties. Please contact them on 03450 450 063 or email streets@scambs.gov.uk for assistance between 8am-5.30pm Monday to Friday. If it is outside of normal office hours and an emergency (after 5.30pm), then please contact our out of hours number for Environmental Health Emergency (for example, work place fatalities, major flooding  and major incidents): 01253 501055.

If you are a private home owner, physically fit and healthy, you must adhere to the information provided on this page by contacting Floodline for information and assistance but, you personally must go to a hardware store and obtain, supply and install your own sandbags, flood protection devices/mechanisms to protect your own property.

If there is an imminent risk to property or person please contact the emergency services.

You should take action to protect your own property as much as possible. This is especially important if you live in an area that has had issues around flooding in the past. Sand-bags and other flood protection equipment can be obtained from a variety of companies within the U.K. Here are lists of some companies you may wish to contact for further information:

Flood Sense – info@floodsense.co.uk or 08081 972 753

Multi-flood Solutions – info@multifloodsolutions.co.uk or 01584 819233

There is no guarantee that any flood protection system will work and we do not endorse a particular product or supplier.

Flooding in your home or at your business premises can cost you a lot financially, but also cause inconvenience and heartache.

What to do when flooding is imminent?

Act early – floodwater rises rapidly if there is a flood warning. Don’t hope for the best, act early.

  • Move your car to higher ground if possible
  • Tune in to local radio or television news for updates
  • Pack essential items you will need if evacuated – medication, clothing, toiletries and items for children
  • Turn off the mains power and water, and put sand-bags in toilet bowls to prevent sewage back-flow
  • Shut windows and lock doors
  • Empty freezers and refrigerators if you can, leaving doors open
  • Move people, pets and valuables to a safer place (e.g. upstairs)
  • Leave the area if instructed to do so by the emergency services
  • Do not attempt to drive through flooded roads, the water may be deeper than you think

Protecting your pets during a flood

Do you know what to do with your animals if it floods?

  • Plan your escape route
  • Make sure you can be contacted in an emergency and keep phone numbers of people who can help you move your animals

If you have pets

  • Make sure you have suitable carriers for small animals
  • Keep a supply of food for evacuation
  • Bring all small animals inside and, if possible, upstairs
  • Move food, bedding and fresh water somewhere dry
  • Keep favourite toys dry, these may comfort your pet if you have to take them somewhere else
  • Put important documents such as microchip numbers, vets and vaccination details in a sealed bag, along with a photo of your pet in a sealed bag, in case your pet gets lost

If you have livestock or tethered horses

  • Ensure any extra gates you need for emergency access are fitted and attach your details on field gates

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