Reporting an urgent lighting fault

Reporting an urgent fault – where there is a risk of serious injury

Faults are urgent where they pose an immediate risk of injury.  For example, where a lamp is hanging due to damage, or wires are exposed.  For all urgent faults please call us using the numbers below. 

  • 03450 450063 between 8am and 5.30pm Monday to Friday. 
  • During out of office hours (after 5.30pm and during weekends) call 01354 654321 (note this number is operated by our partners, Fenland District Council).

In the case of an emergency please also report it to the police immediately.


 Approval for an attachment to a streetlight

Any attachment to a streetlight may affect the structural integrity of the light or interfere with public access and maintenance.  You must seek approval from us if you wish to attach anything to one of our streetlights.  We will generally arrange for the installation of approved attachments.   

We accept applications for attachments from non-commercial organisations for signs, vehicle speed indication devices, CCTV and Smart City measures. Where vehicle speed indication devices are intended these should be battery rather than mains operated. We will not approve applications for the attachment of hanging baskets, festive decorations, catenary wires, litter or dog waste bins, or banners.

To enquire about making an attachment to one of our streetlights please contact us early on, and in advance of purchasing any attachment, as we have streetlights for which it may not be possible for us to approve attachments.  Enquire about making an attachment to a streetlight [link to webform]

Please be aware that attachments that have not been approved by us may be removed to ensure safety. 


Upgrading our lights to LEDs

We will be upgrading all the 1800 lights that we are responsible for within South Cambridgeshire to low-energy LEDs.  Where we need to, we will also be replacing entire streetlights as part of this work.  The upgrade is planned to start this year (2020) and will be undertaken in two phases.  The first phase will upgrade all our standard lights and the second will include all ornate and heritage lights, which will need careful consideration and close working with parishes to ensure the character of these lights is preserved.  


The upgrade seeks to benefit communities and the environment by improving the quality of the light emitted, reducing the energy used by 60% and reducing light pollution. We will also be installing warmer colour temperature LEDs in response to concerns surrounding the potential effect of bluer LEDs on the body clock.


Consistent with all other streetlights provided by Cambridgeshire County Council our lights will also be dimmed by 40%, giving a 60% light output between 10pm and 6am.


Our street lighting policy

You can find a copy of our Street Lighting Policy here (PDF inserted)

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