Reopening the high street
The Flower Boutique, Linton
When legislation changed, requiring customers to wear face coverings in shops, the business owner of The Flower Boutique contacted us for support. We were able to provide printed resources including Council signage reminding customers to wear face coverings when entering the store. In addition, we were able to offer further clarification for the business owner regarding the Test & Trace procedure for employers, instilling confidence that they are prepared they be contacted by NHS Test & Trace, a staff member, a customer or the local Public Health England Health Protection Team (PHE HPT) to inform of either a confirmed or suspected case of COVID-19.
The Old School House Rooms, Waterbeach
The business owner of The Old School House Rooms was seeking further clarification regarding the procedure for self-isolation, should a guest staying at the accommodation develop COVID-19 symptoms during their stay. We were able to signpost the business owner to the correct government guidance and make suggestions for adapting the booking and/or check-in process, to ensure that customers are aware of the procedure from the beginning of their stay at The Old School House Rooms.
Third Generation Hair Studio, Melbourn
When the government guidance changed, requiring staff in close contact services such as hairdressers, barbershops and beauty salons to wear both a visor/goggles and Type II face mask, the business owner contacted us for advice concerning the implications this would have for customers and team members who are hearing impaired. We were able to signpost the business owner to the relevant guidance surrounding exemptions and provide reassurance that by law it is acceptable for a team member to remove their face covering, should they be speaking to someone who relies on lip reading, clear sound or facial expressions to communicate.
Willingham Auctions Café, Willingham
In addition to signposting the business owner towards potential funding opportunities such as the Retail, Hospitality & Leisure Grant Fund (RHLGF) and organisations providing further support such as the Cambridgeshire and Peterborough Growth Hub, we were able to answer specific questions the business owner had regarding the “Eat Out to Help Out” scheme and which of the Willingham Auction Café’s offerings were eligible. Further, we were a direct point of contact for the business owner when further queries arose regarding updating the company's self-isolation procedure, should an employee develop COVID-19 symptoms.
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