We are working to resolve IT problems that mean people completing benefit online forms may not be able to complete or submit them.
The problems also mean that our staff and contact service are not able to access all their computer systems.
You can still carry out most transactions on our website. If you need to contact us by phone and your call is urgent we will try to help you. If your call is not urgent please contact us next week.
Apologies for the inconvenience while we resolve this problem.
Currently our bin calendar search does not display collection dates for shared bins within flats. If you need to check when your shared bins are emptied please contact email@example.com or call 03450 450063.
Ever wondered what happens to the things you recycle? Or why you can put some things in your recycling bins and not others? Find out in Recap's new videos: See what happens to your recycling.
Blue bin lorries collect mixed recycling. When the blue bin lorries are full, they empty the mixed recycling at sorting plant, called a Materials Recycling Facility (MRF), at Amey near Waterbeach.
Once at the MRF a variety of magnets, eddy currents (reverse magnets), size-sorting equipment and conveyor belts separate the different materials. The materials are then baled and sold to processors who melt, pulp or crush them to make new products.
Separately collected paper is tipped into a bay before being loaded on to a lorry. This high quality paper is transported from Amey to a mill in Kings Lynn where it is made into newsprint.
The waste from your green bin is taken to Amey - here it goes through an intensive 'in-vessel' composting process.
The resulting soil conditioner is sold for local agriculture, and is also available to householders to collect free of charge from the site. Please contact 03450 450 063 for more information.
Black bin waste is taken to Amey where it is passed through the Mechanical Biological Treatment plant (MBT). The MBT mechanically removes some items from the waste and then treats the rest in a huge composting hall. This breaks the waste down as much as possible, helping to reduce methane and carbon dioxide emissions it might release if it were simply landfilled.
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