Green bin re-introduction FAQs

This also applies to residents that use brown paper sacks instead for garden/food waste.

You will have a scheduled collection every four weeks. Please check the bin collection calendar for the date of your collection. If we have resources, we will also collect your green bin on your other blue bin days. See example table below:

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Example

Black

Blue

Green

Collection date

-

Yes

Yes

Collection date

Yes

-

-

Collection date

-

Yes

If resources available

Collection date

Yes

-

-

Collection date

-

Yes

Yes

Collection date

Yes

-

-

Collection date

-

Yes

If resources available

Collection date

Yes

-

-

Collection date

-

Yes

Yes

We are adhering to the government guidelines of social distancing and staffing each vehicle with one driver and one loader (instead of one driver and two loaders as normal). This means more vehicles are needed to empty the same number of bins in one day. Therefore, there is not the capacity to return to a regular fortnightly collection at present.

Make sure you put your green bin out on your scheduled collection day (check our bin collection calendar to find your dates). If you put your green bin out every time you put your blue bin out (fortnightly), it will also have the chance to be emptied on additional days if we have the resources. Please wait until at least 3:30pm before bringing it back in if it has not been emptied. If your bin is not emptied you will be able to report that it has been missed on your scheduled monthly day, but not on the dates in between when we may collect it on an ad-hoc basis.

Please check the bin collection calendar for your scheduled monthly collection. We have enough resources to be sure we can collect green bins at least once every four weeks.

Unfortunately, we do not have the resource and capacity to do this. We also understand that some residents will have to wait two more weeks to get their bin emptied, and we apologise for this.

We have hired new staff, but this is still not enough to run a normal service whilst adhering to social distancing guidelines. It is not possible to source all of the additional vehicles needed at this time.

We will continue working on this.

Please check our online bin collection calendar to find out when your scheduled monthly green bin collection is. Make sure you put your green bin out on this collection day. If you put your green bin out every time you put your blue bin out (fortnightly), it will also have the chance to be emptied on additional days if we have the resources.

Following government guidelines, we have been operating with fewer staff on each round to best comply with social distancing measures. This means having two staff members (one driver and one loader, who loads bins onto the lorry) per round instead of three. Communal areas at the depot have been closed off to avoid unnecessary contact with colleagues who do not work in the same vehicle. All staff are issued with gloves and have hand sanitiser in the vehicles. Vehicle interiors are wiped down daily and deep-cleaned weekly.

We have a statutory duty to collect general rubbish (black bins). Also, current guidance to councils from central government is to maintain rubbish and recycling collections where possible. We also know that the highest volume of material we collect at this moment is from our blue bins (dry recyclables), so this would be more difficult for most people to store.

Yes, The IVC (In-Vessel Composting) plant at Waterbeach will be composting the material in the same way.

If you have not already decanted the contents of your green bin into your black bin or are not able to, our advice is to store your green bin in the shade, away from the house (if possible) and with the lid fully closed. Also consider adding cardboard to the top of the bin or lawn clippings/leaves to provide an extra barrier to retain odours. The fully closed lid will deter flies or pests.

Anyone in extreme difficulty with their green bin should contact us at waste@scambs.gov.uk.

You can put food waste in the green bin, but if you are concerned about the smells as a result of the warmer weather and a collection every four weeks, then put it in the black bin. Setting up a home composter is a good way to recycle your uncooked food waste, along with garden waste, at home. Find out more information on the Recycle Now website. You can order compost bins online. 

No. In view of air quality and respecting neighbours, particularly those with breathing difficulties, the smoke from burning garden waste may aggravate their conditions. Also, fires that are not properly controlled can put unnecessary burden on emergency services.

The subscription fee paid for the current year October 2019 - September 2020 will not be refunded. However, the charge for existing permit holders will be amended when renewals take place in September/October 2020. We will contact permit holders closer to the time to explain how renewals will work.

No. We are working hard to maintain statutory collection services under unprecedented conditions, and the cost of providing the services has not reduced.

Council tax does not just pay for bin collections. Most of the tax collected is passed on to the County Council to pay for schools; roads (including gritting); public transport; public health advice; street lighting; social services such as safeguarding children, supporting disabled people and caring for the elderly.

Bin collection crews

If you can and it is safe to do so, please wash your bin handles and lids with mild disinfectant before you put them out for collection

Dog bins and litter bins

More people will be going for walks locally as they observe the latest Government advice on social distancing. If you are able to take your litter and dog pooh bags home and put them in your black bin it will help ease the pressure on our street cleaning crews

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