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Tenant Satisfaction Survey – Spring 2024 results

We recently asked MEL Research to survey residents to find out how satisfied they are with our service.

A total of 1,229 responses were received from tenants and leaseholders which is a response rate of 22%.

Thank you to everyone who took part. It will help us focus on the areas we need to improve on. If you have any comments or suggestions, get in touch.

Key findings from the tenant satisfaction survey 2024

  • 78% very or fairly satisfied with the overall service provided by South Cambs, 11% neither satisfied nor dissatisfied, 12% very or fairly dissatisfied.
  • 82% very or fairly satisfied that we are providing a home that is safe, 10% neither satisfied nor dissatisfied, 9% very or fairly dissatisfied.
  • 72% very or fairly satisfied that their home is well maintained, 11% neither satisfied nor dissatisfied, 16% very or fairly dissatisfied.
  • 64% strongly agree or agree that tenants are kept informed, 25% neither agree nor disagree, 12% disagree or strongly disagree.
  • 73% very or fairly satisfied that tenants are treated fairly and with respect, 19% neither satisfied nor dissatisfied, 8% very or fairly dissatisfied.  
  • 54% very or fairly satisfied that South Cambs listens to their views and acts upon them, 26% neither satisfied nor dissatisfied, 21% very or fairly dissatisfied.
  • 77% very or fairly satisfied with the overall repairs service over the last 12 months, 8% neither satisfied nor dissatisfied, 16% fairly or very dissatisfied.
  • 74% very or fairly satisfied with the time taken to complete the most recent repair after reporting it, 8% neither satisfied nor dissatisfied, 18% very or fairly dissatisfied. 
  • 29% very or fairly satisfied with our approach to complaints handling, 21% neither satisfied nor dissatisfied, 51% very or fairly dissatisfied.
  • 68% very and fairly satisfied with the cleanliness and upkeep of communal areas, 10% neither satisfied nor dissatisfied, 21% very or fairly dissatisfied. 
  • 44% very or fairly satisfied with the way we deal with anti-social behaviour, 39% neither satisfied nor dissatisfied, 17% very or fairly dissatisfied. 

For the full report please contact resident.involvement@scambs.gov.uk.

We are always grateful for feedback, if you have any suggestions as to how you feel we could improve, please do get in touch with us via our resident involvement team at resident.involvement@scambs.gov.uk.