11 Performance Indicators - Other National Best Value

The performance indicators in Table 33 are national Best Value indicators, which we must include in this Performance Plan but which we will not closely monitor in 06/07. This will be because: we do not value them locally, they only record the results of 3-yearly surveys or they are not suitable for 3-monthly monitoring.

Table 33 - Other National PIs

#

PI Description

Past Performance

Future Targets

05/06

06/07

07/08

08/09

09/10

Target

Actual

Upper Quartile

Target

Actual

Target

Target

 Target

BV3

% satisfied with the overall council service (Note 1)

72%

60%

61%

 65% 

  58%

  

  

65%

BV4

% satisfied with handling of complaints (Note 1)

45%

30%

37%

 40% 

  32%

  

  

40%

BV11a

% top-paid 5% of LA staff who are women

30%

30%

31.25%

35%

33. 3%

35%

35.5%

36%

BV11b

% top 5% of LA staff who are from an ethnic minority

0.2%

 0%

3.37%

4%

3.7%

4%

4%

4%

BV11c

% top-paid 5% of staff who have a disability

Not set

0%

5.91%

4%

7.41%

4%

4%

4%

BV14

% employees retiring early (excl: ill-health retirements)

0%

0%

0%

0%

0%

0.4%

0.4%

0.4%

BV15

Ill health retirements as % of total

0.4%

0.4%

0%

0.4%

0.24%

0.4%

0.4%

0.4%

BV16b

% economically active residents disabled as proportion of total

10%

10%

N/A

10%

10%

10%

10%

10%

BV16c

Local PI = BV16a/b

81.4%

  100%

100%

100%

100%

100%

BV17b

% economically active ethnic community people

3.1%

N/A

3.1%

3.1%

3.1%

3.1%

BV74a

% tenant satisfaction with overall service (Note 1)

88%

81%

85%

  85%

84%

  

  

83%

BV74b

% BME tenants satisfaction with service (Note 1)

88%

75%

86%

  85%

67%

  

  

83%

BV74c

% non-black/minority tenants satisfied with service (Note 1)

88%

81%

85%

  85%

81%

  

  

83%

BV75a

% tenants satisfied with participation in decisions (Note 1)

60%

62%

70%

 70% 

56%

  

  

65%

BV75b

 % black/minority ethnic tenants satisfied with participation in decision making (Note 1)

60%

100%

76%

  70%

50%  Note 3  

  

  

65%

BV75c

 % non-black/minority ethnic tenants satisfied with participation in decision making (Note 1)

60%

62%

70%

  70%

53%

  

  

65%

BV80a

 % satisfied with ability to contact benefits office (Note 1)

85%

80%

84%

  84%

73%

  

  

84%

BV80b

 % satisfied with the office benefit service (Note 1)

88%

79%

86%

  86%

72%

  

  

86%

BV80c

 % satisfied with benefits telephone service (Note 1)

80%

83%

80%

80%

76%

  

  

80%

BV80d

 % satisfied with staff in benefits office (Note 1)

87%

83%

86%

 86% 

77%

  

  

86%

BV80e

 % satisfied with clarity of benefit forms etc (Note 1)

70%

63%

67.5%

67.5%

57%

  

  

68%

BV80f

 % satisfied with time of benefit claim success advice (Note 1)

85%

79%

77%

  77%

70%

  

  

77%

BV80g

 % satisfied with benefits service overall (Note 1)

80%

84%

84%

84%

77%

  

  

84%

BV86

 Cost of waste collection per household

£47.89

£46.74

£40.28

£49.08

<£47.37

£46.19

£48.04

£49.96

BV89

 % people satisfied with cleanliness standards (Note 1)

72%

63%

68%

70% 

74%

  

  

Not set

BV90a

 % satisfied with recycling/household waste collection (Note 1)

91%

87%

90%

91%

84%

  

  

Not set

BV90b

 % satisfied with recycling facilities (Note 1)

75%

68%

75.5%

78%

69%

  

  

Not set

BV119a

 % satisfied with Sports/Leisure services (Note 1)

52%

60.25%

60%

53%

  

  

60%

BV119c

 % satisfied with Museums and Galleries (Note 1)

58%

50%

60%

45%

  

  

60%

BV119d

 % satisfied with Theatres/Concert Halls (Note 1)

60%

56%

65%

47%

  

  

60%

BV119e

 % satisfied with Parks and Open Spaces (Note 1)

77%

77%

80%

74%

  

  

70%

BV119f

 % satisfied with Cultural and Recreational facilities

46%

No data

50%

Note 4

  

  

50%

BV126

 Domestic burglaries per 1,000 households

5.64

6.07

5.7

5.36

6.3

5.06

Not set

Not set

BV127a

 Violent offences by a stranger per 1,000 population

8.35

5.95

11.1

8.35

6.38

8.35

Not set

Not set

BV127b

 Violent offences in a public space per 1,000 population

0.13

0.2

0.2

0.13

0.1

0.13

Not set

Not set

BV128

 Vehicle crimes per 1,000 population

7.37

6.4

6.4

6.9

7.4

6.43

Not set

Not set

BV156

 % LA buildings open to all public and accessible to the disabled

100%

100%

N/A

100%

100%

100%

100%

100%

BV164

 Council follows CRE code of practice in rented housing.

Yes

No

N/A

Yes

Yes

Yes

Yes

Yes

BV166a

 EH checklist score of enforcement best practice

85%

87%

98.7%

87%

87%

90%

100%

100%

BV170a

 Visits to/usage of museums per 1,000 population

95

102

861

95

99

76

77

100

BV170b

 Visits to/usage of museums in person per 1,000 population

84

90

460

87

89

68

69

80

BV170c

 Visits to museums & galleries by pupils in organised groups

2,600

1,293

3,302

1,800

1,377

2,000

2,200

2,400

BV174

 % racial incidents recorded per 100,000

0.77%

N/A

1.54%

1.44%

2.31%

3.08%

3.5%

BV175

 % Racial incidents resulting in further action

100%

100%

100%

100%

100%

100%

100%

100%

BV202

 People sleeping rough on a single night

<10

<10

0

<10

<10

<10

<10

<10

BV217

 % pollution control improvements completed on time

90%

66%

100%

70%

100%

100%

100%

100%

Note 1: Various - These PIs are subject to 3-yearly surveys. The 05/06 upper quartile figures are from 03/04 and the 06/07 target was set to achieve that performance.

Note 2: BV127a/b – The definition was changed in 05/06 but the PI number was not. It will not be possible to compare future performance with that before 05/06.

Note 3: BV75b - Only one person responded to this question, which makes it statistically unviable.

Note 4: BV119f - The government did not ask this question in 06/07.